Avis sur Pandawa Beach Villas & Spa
Pandawa Beach Villas & Spa
Jl Pantai Gumicik, Ketewel, North of Sanur, Denpasar, Bali
Avis
7,6
Bien
7,8/10
Propreté
8,4/10
Personnel et service
6,2/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
Avis
16 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de gege witak le 6 sept. 2018
Dear Sir, Madam,
Thank you for your nice short review to us. It shows how you enjoy your stay with us. Hope to be your host for your next coming to Pandawa Beach Villas and Spa, Sanur, Bali. Best regard,
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
29 janv. 2020
Les points faibles : Personnel et service et équipements
Voyageur vérifié
Séjour de 4 nuits en janvier 2020
Réponse de Indah le 5 mars 2020
Thank you for sharing your review, Our gratitude for your compliment on to our Product and services, and yet we have taken note of your feedback about our Cleaning service. It had been forwarded on to our Housekeeping Department for further follow up.
We look forward to your next stay
With best personal regards,
Indah Mahayuni
6/10 Satisfaisant
C.Kim, USA
Voyage en famille, Voyage en couple
4 nov. 2019
Les points forts : Personnel et service
C.Kim
Séjour de 8 nuits en octobre 2019
Réponse de Indah le 5 nov. 2019
Thank you for your taking your precious time posting your review Mr. C.Kim, it was a pleasure to serve you on your recent trip to Bali. Our sincere gratitude for your compliment on to our product and services, our entire team in particular who had done their best in making your stay enjoyable. And yet, we have taken note of your constructive feedback of our property need to updated, We will do all precaution to ensure that our clients will enjoy their comfort.
Once again, we appreciate your constructive feedback to improve our facility.
With best personal regards,
Indah Mahayuni
2/10 Horrible
Voyageur vérifié
Voyage en famille
11 août 2019
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en juillet 2019
Réponse de Sukerta/ Villa Manager le 20 août 2019
Dear Customer,
Thank you for the review at Expedia. We have noted and do our best to maintenance our property.
Regards
10/10 Excellent
Voyageur vérifié
Voyage en couple
21 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en juillet 2019
Réponse de Sukerta/ Villa Manager le 20 août 2019
Dear Customer,
Thank you for share your experience during your stay at Pandawa Beach Villas
We are pleased to welcoming you back for the next of your holiday in Bali
Regards
10/10 Excellent
Voyageur vérifié
9 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
Réponse de Sukerta / Villa Manager le 20 août 2019
Dear Customer,
Thank you for the respond
4/10 Médiocre
Voyageur vérifié
8 mai 2019
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 4 nuits en mai 2019
Réponse de Sukerta le 18 mai 2019
Dear Our Customer,
Thank you for the reviews
Regards
Sukerta
10/10 Excellent
Voyageur vérifié
19 févr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2019
Réponse de Sukerta / Villa Manager le 20 août 2019
Dear Customer,
Thank you for review
8/10 Bien
Voyageur vérifié
Voyage en famille
1 févr. 2019
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Voyageur vérifié
Séjour de 1 nuit en janvier 2019
Réponse de Sukerta / Villa Manager le 20 août 2019
Dear Customer,
Thank you for the review, our leaving room is open air
We will note regarding of our cleanliness
Regards
4/10 Médiocre
Voyageur vérifié
Voyage en famille
11 déc. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en décembre 2018
Réponse de Sukerta / Villa Manager le 20 août 2019
Dear Customer,
Thank you for the review. We will note all of your value comment to upgrade our product and service
Regards
8/10 Bien
Voyageur vérifié
17 nov. 2018
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
静かな場所
Voyageur vérifié
Séjour de 2 nuits en novembre 2018
Réponse de DWI le 21 nov. 2018
Dear our valued guest,
Warmest Greeting from Pandawa Beach Villas & Spa
Thank you for your kindly review
We are very happy to hear that you are comfortable staying in our villa, all shortcomings will soon be increased for the convenience of guests and providing the best service to every guest who stays. thank you for your kindness and warm greetings to you and your family
Best Regards,
10/10 Excellent
Bella
10 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was an amazing villa!
Bella
Séjour de 2 nuits en juin 2018
Réponse de Dwi le 17 juin 2018
Dear Ms. Bella
Warmest Greeting from Pandawa Beach Villas & Spa
Thank you for the review, we hope can give better service to our guest for the future
Best Regards,
4/10 Médiocre
Voyageur vérifié
22 mai 2018
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Awful Accomadation
Voyageur vérifié
Séjour de 4 nuits en mai 2018
Réponse de Sukerta, Nengah le 28 mai 2018
We thank you very much for taking your precious time and effort to share your experience during your stay at Pandawa Beach Villas.
Please kindly accept our heartfelt apology for the inconvenience you faced during your stay. We regret to know that the villa area didn’t meet your expectation. All your comment we have noted.
Thank you
4/10 Médiocre
David, Hong Kong
20 févr. 2018
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The safe was not very safe
David
Séjour de 4 nuits en février 2018
Réponse de Gege Witak le 13 sept. 2018
Greetings from Bali !
Dear David,
Thank you for sharing your feedback with us during your stay in Pandawa Beach Villas and Spa. We do thank you very much also bringing us problem to be solved, especially about the condition of the room, beautiful sunset and lovely pool. As mentioned on your review, we already ask the staff there is no found the diamond ring in the room or in the safety deposit box.
We promise you to upgrade the services to our next coming guests, especially for the issue of water pressure problem.
We wish to see you again in the near future.
Sincerely yours,
8/10 Bien
Peter, Sydney
1 janv. 2018
Les points forts : Propreté, personnel et service, confort de la chambre
Questionable maintenance
Peter
Réponse de DWI le 5 janv. 2018
Dear Mr. Peter
Thank you for staying in our villa and thank you for your review, we will do our best for the future
Best Regards,
DWI
ADMIN
4/10 Médiocre
Barbara Monika
30 déc. 2017
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nedslidt
Barbara Monika
Séjour de 2 nuits en décembre 2017
Réponse de dwi le 5 janv. 2018
Dear Ms. Barbara
Thank you for staying in our villa and thank you for your review, we will do our best for the future
Best Regards,
DWI
ADMIN
8/10 Bien
M, Singapore
26 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay and service; hotel was gorgeous
M
Séjour de 3 nuits en novembre 2017
Réponse de lenny le 3 déc. 2017
Thank you for your riview to our villa pandawa beach villa and spa.
we are very happy to serve you with your family. we hope you have a wonderful experience during our stay with us. we apologize for your inconvenience regarding some of our unfavorable properties. we will fix it as soon as possible. we hope you can come and stay again in our villa in the next future
10/10 Excellent
carlos, melbourne australia
3 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great place and the best staff ever.
carlos
Séjour de 11 nuits en septembre 2017
Réponse de lenny le 1 déc. 2017
Thank you for your reviews to our villa Pandawa Beach Villa and Spa.
We are very happy to serve you with your family. We hope you have a wonderful experience during our stay with us. We apologize for your inconvenience regarding some of our unfavorable properties. We will fix it as soon as possible. We hope you can come and stay again in our villa in the next future
2/10 Horrible
John, Singapore
6 sept. 2017
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay away, it's a scam
John
Séjour de 3 nuits en septembre 2017
Réponse de pandawa beach villa and spa le 10 sept. 2017
Dear Mr. Jhon
Warmest greeting from the pandawa beach villa and spa
we apologize for your inconvenience during your stay at pandawa beach villa. we have been trying to provide the best service to our customers. the location of our villa is where there is a beach with black sand type. because our location is not the southern coast which has golden sands but the east coast which is near the volcano area. This is influenced by volcanic objections that produce volcanic material in large quantities. Material in the form of black rocks is a volcano lava that flows into the sea and then harden. even here is where turtles lay their eggs at night because they have a warmer and softer sand temperature. about the rubbish and sand dust we are so sorry and sorry. dust is indeed because the location of our villa is right in front of the beach so sometimes the wind blows sand material but we always try to clean it regularly. we will do better in the future. thanks for your suggestions and impressions. this will be very beneficial for the development of our villa.
8/10 Bien
Voyageur vérifié
3 mai 2017
Les points forts : Personnel et service
Awesome Beachfront Villa
Voyageur vérifié
Réponse de Gege Witak le 6 sept. 2018
Dear Sir, Madam,
Thank you for staying with us during your holiday in Ketewel, Bali. Thank you very much for some of the advise to our property relating to refurbishment. We already noted it.
We do appreciate f your score towards us. It is highly appreciated. Hope that we can keep and upgrade to be better for our next coming customers.
Thank you and best regard,
Management
8/10 Bien
Kimberly, Denver, CO
5 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Secluded. Huge villa. A lot for your money.
Kimberly
Réponse de gege witak le 6 sept. 2018
Greetings from Bali !
Dear Ms. Kimberly,
Thank you very much for your review to us which is very appreciated. We are also very happy that you do really enjoy your stay with us. We do thank you that you have the critical advice to us about the restaurant staff which is not fluently in English speaking. Promise you that we will keep the good services to our next coming customer.
Hope to be your host during your next holiday in Bali.
Best regard,
8/10 Bien
Cammo..., Perth WA Australia
23 mars 2017
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
very private and lacking nothing.
Cammo...
Réponse de gege witak le 6 sept. 2018
Greetings rom Sanur, Bali !
Dear Mr/.s Cammo,
We are also very happy that you do really enjoy your stay with us. Promise you that we will keep the good services to our next coming customer. Hope to be your host during your next holiday in Bali.
Best regard,
2/10 Horrible
William, Swefen
14 févr. 2017
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Dålig personal som försökte lura en
William
Réponse de Kariani le 25 févr. 2017
Dear William,
Warmest greeting from Pandawa Beach Villas & Spa,
Our Heartfelt apologize your unhappy experience during your stay with Us,
Please be kindly inform Us your detail date when you having lunch?, We would double check with Our Staff, We will training staff continuing practice an English to prompt Our service better,
We do apologize about your wrong Villa for one night, We tried Our best to follow up your correct villa on your next day,
Please be kindly give Us change to serve your better on your next visit, Really appreciated your comment for great service in the future,
Please be kindly contact me directly if there any other we can assist you well on your next visit, I would very pleasure to assist you,
Regards
Ni Nengah Kariani
Pandawa Beach Villas & Spa
8/10 Bien
Ann-Christin
29 déc. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ann-Christin
Réponse de General Manager le 1 janv. 2017
Dear Mrs. Ann Christin
Warmest Greeting From Pandawa Beach Villa
Thank you for your coment,,We apologize for your inconvenience before,
and we hope to always be able to meet customer demand. I hope you got a good experience during stay in our villa.thank you for staying with us,if you come back to Bali for a holiday,we hope you come back and stay in our villa. and we will provide the best service. really glad to meet you mrs. ann. Have a nice day for you..
Thank You
Best Regard
Lenny
RESERVATION
2/10 Horrible
ピエール様, 東京
18 déc. 2016
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
海は見えましたよ。
ピエール様
Réponse de gege witak le 6 sept. 2018
Dear Sir, Madam,
Thank you very much for your time sharing your experience during your stay at Pandawa Beach Villas and Spa, Ketewel, Sanur, Bali. Reading your review, we would like to apologize for the misscommunication between our staff relating to room assignment and the other of room condition such as the water pressure. Promise you that we will improve those things. Hope that you will come back to Bali and stay with us.
Best regard
8/10 Bien
Theng Sin
2 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Villa to stay in
Theng Sin
Réponse de General Manager le 3 nov. 2016
Warmest greeting from Pandawa Beach Villas,
Thank you for taking the time to write your review of our property, your comments are very much valued.
We look forward to seeing you on your next trip All the best and see you soon!
Warm regards
Pandawa Beach Villas
6/10 Satisfaisant
Michael
25 oct. 2016
Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Worn out beach villas
Michael
Réponse de General Manager le 27 oct. 2016
Thank you for taking the time to write your review of our property. Your comments are very much valued ,We appreciate and are thankful for the concern and awareness of our travelers which would enable us to eliminate a problem immediately should it arise.
Our staff members would try their best to provide that quality customer service that our guests expect. Hope you would be enjoy to stay with Us.
Pandawa Beach Villa
10/10 Excellent
Clara
17 oct. 2016
Les points forts : Propreté, personnel et service, confort de la chambre
Clara
Réponse de General Manager le 21 oct. 2016
Thank you for staying with us. we hope to provide the best service to customers. we hope you and your family feel happy and comfortable in our villa,
Best regards
lenny
reservation
4/10 Médiocre
Christine
5 oct. 2016
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Abenteuerurlaub
Christine
Réponse de General Manager le 27 oct. 2016
Thank you for taking the time to review our property, Your comments are very much valued We haven’t finish yet our renovation project in Our Property, would be starting the redesign and upgrade of our Property. We are committed to providing the best in facilities and service, and to this end, will be investing additional capital in updating the hotel exterior as well as other areas of the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. we really do hope to have another opportunity to serve you in the future.
Pandawa Beach Villa
6/10 Satisfaisant
Voyageur vérifié
14 sept. 2016
Voyageur vérifié
Réponse de gege witak le 6 sept. 2018
Dear sir, Madam,
Thank you for sharing your feedback with us and thank you very much also bringing us a good review to us especially about the condition of the room, beautiful sunset and lovely pool.
We promise you to upgrade the services to our next coming guests, especially for the issue of slow services.
We wish to see you again in the near future. Sincerely yours,
8/10 Bien
Voyageur vérifié
21 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
遠離市區
Voyageur vérifié
Réponse de General Manager le 23 août 2016
Dear Anonymous,
Our Heartfelt Your Stay with Us, Pandawa Beach Villa Located at Banjar Gumicik, Ketewel, North of Sanur and Ketewel Beach is an ideal location to cherish the glorious sunrises, Our spacious parking area covered by lush garden and trees will give you a hommy atmosphere, while the main gate a Javanese 'Candi' style will direct you to a wooden bridge over a fish pond to meet our hidden treasure.
We are really looking forward to welcoming you on your next holiday,
Kindly Regards
Ni Nengah
8/10 Bien
Voyageur vérifié
18 juil. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
広くて大人数で泊まるのにぴったり
Voyageur vérifié
Réponse de Ni Nengah le 22 juil. 2016
Dear Anonymous,
Our Heartfelt your stayed With Us Hope We can assist you well on your next holiday,
6/10 Satisfaisant
Voyageur vérifié
25 juin 2016
Les points faibles : Infrastructures et conditions de l’hébergement
I have a very bad experience for my first booking
Voyageur vérifié
Réponse de Ni Nengah le 22 juil. 2016
Dear Anonymous,
Warmest greeting from a pleasure to your sense,
We are sorry for your inconvenience about Transport, We would more detail to check it up on Our Team, Thank you for stayed with Us , We are really looking forward to assist you on your next Holiday,
10/10 Excellent
Julianti, Jakarta
9 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Stay.
Julianti
Réponse de gege witak le 6 sept. 2018
Dear Sir, Madam,
The utmost appreciation to your short review to Pandawa Beach Villas and Spa. We are happy knowing that you do really enjoy this holiday in Ketewel.
Look forward to welcoming you again and stay with us.
Best regard,
8/10 Bien
mayu, Tokyo
7 mai 2016
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
静かで落ち着いたホテル
mayu
6/10 Satisfaisant
cathy, Australia
28 avr. 2016
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
bit far from Sanur, food not real good
cathy
6/10 Satisfaisant
Voyageur vérifié
23 avr. 2016
Les points forts : Propreté et confort de la chambre
Beautiful location right on the beach
Voyageur vérifié
8/10 Bien
peter, Sydney
19 avr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic privat villa. Great for relaxation .
peter
4/10 Médiocre
Voyageur vérifié
16 avr. 2016
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poorly maintained and managed
Voyageur vérifié
8/10 Bien
Kjell Petter, Drammen
31 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rolig sted med god plass og rett ved stranden
Kjell Petter
Réponse de Nengah Sukerta le 11 juin 2016
Thank you for writing and share your experience and comment during your stay at Pandawa Beach Villas
10/10 Excellent
Piyush, Pune, India
29 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great sea view, private pool, nice service
Piyush
Réponse de Nengah Sukerta le 11 juin 2016
Thank you for the comment and share your experience, hopefully you will come back again for the next of your holiday.
8/10 Bien
Sin-Yee
9 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sin-Yee
10/10 Excellent
Neil, Singapore
9 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice getaway from city life
Neil
8/10 Bien
Patricia, San Francisco
26 févr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bali Villa Stay with Family & Friend
Patricia
8/10 Bien
Voyageur vérifié
18 févr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
spacious and roomy with privacy
Voyageur vérifié
6/10 Satisfaisant
Betty Bokyung, Seoul
18 févr. 2016
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Spacious 3-bedroom ocean villa right on the beach
Betty Bokyung
10/10 Excellent
hye-ran, 대한민국
7 févr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
조용하고 아늑한 풀빌라
hye-ran
10/10 Excellent
Ilho
3 févr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
가족과 함께한 4박
Ilho
6/10 Satisfaisant
Zita, Townsville, FNQ
11 janv. 2016
Les points forts : Propreté et confort de la chambre
Value for Money
Zita
8/10 Bien
sin bo, 台灣
1 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre