Avis sur Maya Sanur Resort & Spa
Maya Sanur Resort & Spa
Jl. Danau Tamblingan No. 89M Batujimbar, Denpasar, Bali
Avis
9,6
Exceptionnel
9,8/10
Propreté
9,6/10
Personnel et service
9,4/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
8 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 7 nuits en décembre 2023
Réponse de Eddo le 22 janv. 2024
Dear Nicolas,Thank you for staying with us and scoring us in the review.However, it has come to my attention that the score you rated to us indicated low rating. I would be very grateful if you could share your valuable insights so that in return we could take immediate action to further improve our product and services. Best regards,I Putu Eddo ArthawanResort Manager
10/10 Excellent
Marie-Ange
26 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable séjour Maya Sanur
Marie-Ange
Séjour de 4 nuits en août 2023
Réponse de Eddo le 31 août 2023
Dear Marie-Ange,Thank you for staying with us and greatly appreciate you taking the time to share your thoughts about your recent stay. We're delighted to hear that you found your room to be nice, comfortable, and spacious. Should your travels bring you back to the area, we would be honored to welcome you back and continue providing you with memorable experiences. Warm regards,I Putu Eddo ArthawanResort Manager
8/10 Bien
Voyageur vérifié
Voyage en famille
11 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en août 2023
Réponse de Eddo le 14 août 2023
Dear Hotels.com user,We appreciate your feedback about your recent stay at our hotel. We're pleased to hear that you found our hotel nice and the rooms spacious. However, we apologize for any inconveniences you faced during your stay.We apologize that the breakfast did not entirely align with your expectations. We offer fresh juices daily, and we regret any oversight on our part if you were not able to notice them during your stay. Your feedback is valued and will guide us in improving our offerings.We apologize for the disturbance caused by children in the pool area. We understand your frustration, and we're sorry that it impacted your stay. Your feedback underscores the importance of maintaining a peaceful atmosphere, and we'll work on better communicating pool etiquette to our guests.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,I Putu Eddo ArthawanResort Manager
10/10 Excellent
CLAIRE
27 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CLAIRE
Séjour de 2 nuits en juillet 2023
8/10 Bien
CLAIRE
Voyage en famille
24 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CLAIRE
Séjour de 1 nuit en juillet 2023
Réponse de Eddo le 28 juil. 2023
Dear CLAIRE,Thank you for sharing your feedback about your stay in our family suite room. We're delighted to hear that you found the bedroom and bathroom to be magnificent. Providing a comfortable and enjoyable experience for our guests is a top priority, and we're glad that aspect of your stay met your expectations.We apologize for any inconvenience caused by the size of the beds. We understand that larger beds are preferred by many guests, and we'll take your comment into consideration as we continue to enhance our accommodations.We're thrilled that you enjoyed our magnificent breakfast. Regarding the service, we apologize if there were instances where it seemed a bit long. Our goal is to offer efficient and attentive service to all guests, and we'll review our procedures to ensure a smoother experience for future visitors.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,I Putu Edda ArthawanResort Manager
10/10 Excellent
philippe christian
Voyage en couple
7 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
philippe christian
Réponse de Eddo le 9 nov. 2022
Dear philippe Christian,Thank you for staying with us and giving the highest score to the guest review.We were delighted to know that you had an enjoyable stay and were satisfied with the services rendered by our team members.We look forward to welcoming you again in the near future.Best regards,I Putu Eddo ArthawanResort Manager
10/10 Excellent
eric
Voyage en famille
5 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hôtel
eric
Séjour de 3 nuits en juin 2022
10/10 Excellent
JEROME
6 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Merveilleux
JEROME
Séjour de 2 nuits en juin 2019
Réponse de Eddo le 10 juin 2019
Dear JEROME,
Thank you for taking the time to give the highest rating and nice comment for Maya Sanur Resort and Spa. I am delighted to learn that you were satisfied with the resort and the surrounding area.
We are looking forward to welcoming you back to the resort.
Best regards,
I Putu Eddo Arthawan
Resort Manager
8/10 Bien
Amélie
5 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amélie
Séjour de 2 nuits en mai 2019
Réponse de Eddo le 10 juin 2019
Dear Amélie,
Thank you for taking the time to give a good rating for Maya Sanur Resort and Spa.
We are looking forward to welcoming you back to the resort.
Best regards,
I Putu Eddo Arthawan
Resort Manager
10/10 Excellent
Voyageur vérifié
15 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2018
Réponse de Maria le 26 oct. 2018
Dear Suzzanne
We are very glad that you enjoyed your stay with us.
Your review and high rating are appreciated and we hope to be able provide our hospitality again in the near future.
Thank you,
Best regards,
Maria Febronia
10/10 Excellent
Laure, Paris
29 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Laure
Séjour de 1 nuit en septembre 2018
Réponse de Maria le 12 oct. 2018
Dear Laure,
We are very glad that you enjoyed your stay at Maya Sanur Resort & Spa. Your review and high rating are appreciated and we hope to be able provide our hospitality again in the near future.
Thank you,
Best Regards,
Maria Febronia
10/10 Excellent
Philippe, PARIS
7 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe Hôtel
Philippe
Séjour de 2 nuits en août 2018
Réponse de Maria le 29 août 2018
Dear Philippe,
I am very glad that you enjoyed your stay at Maya Sanur.
Your review and high rating are appreciated and we hope to be able provide our hospitality again in the near future.
Thank you,
Best Regards,
Maria Febronia
10/10 Excellent
ilhame
22 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Honey moon
ilhame
Réponse de Widya le 11 juin 2018
Dear Ilhame,
Thank you very much for choosing to stay with us and for also taking time to review Maya Maya Sanur Resort & Spa. Your detailed review and rating is highly appreciated.
It’s good to learn that you had a pleasant experience and enjoyed most of what the resort has to offer.
We look forward to your next trip here.
Sincerely yours,
Tri Widiyastuti
Marketing Communications Manager
10/10 Excellent
michel
28 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
michel
Séjour de 2 nuits en septembre 2017
10/10 Excellent
Smain
15 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HOTEL MAGNIFIQUE WONDERFUL
Smain
10/10 Excellent
marie , paris
10 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe
marie
8/10 Bien
Voyageur vérifié
17 déc. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
André Nicole, Ile d'oléron FRANCE
30 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel très agréable avec un service attentif.
André Nicole
10/10 Excellent
NATHALIE, LYON
7 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hôtel grandiose
NATHALIE
10/10 Excellent
STEPHANIE, Nantes
28 sept. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
STEPHANIE
10/10 Excellent
Voyageur vérifié
28 août 2015
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
10/10 Excellent
maryse, Lyon
26 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique hôtel sanur
maryse
10/10 Excellent
Michael
Voyage en famille avec de jeunes enfants
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 5 nuits en avril 2024
Réponse de Eddo le 25 avr. 2024
Dear Michael,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our property excellent and that you were impressed by our team members. It's wonderful to know that you would definitely come back again.We look forward to welcoming you back for another excellent experience in the near future!Best regards,I Putu Edda ArthawanResort Manager
10/10 Excellent
Jon, Woodside
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jon
Séjour de 1 nuit en avril 2024
Réponse de Eddo le 25 avr. 2024
Dear Jon,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager
10/10 Excellent
David
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 4 nuits en avril 2024
Réponse de Eddo le 25 avr. 2024
Dear David,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager
10/10 Excellent
Alex, Stockholm
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alex
Séjour de 13 nuits en mars 2024
Réponse de Eddo le 25 avr. 2024
Dear Alex,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager
8/10 Bien
Wen, Fresh meadows
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wen
Séjour de 3 nuits en mars 2024
Réponse de Eddo le 1 avr. 2024
Dear Wen,Thank you for your glowing review! We're thrilled to hear that you enjoyed our breakfast offerings at the beachfront restaurant. The beauty of the scenery adds an extra touch of magic to the dining experience, and we're delighted that you appreciated it.Your satisfaction is our priority, and we're delighted that we could contribute to a memorable stay for you.Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back soon for another delightful experience.Warm regards,I Putu Edda ArthawanResort Manager
10/10 Excellent
Ron
22 mars 2024
Ron
Séjour de 3 nuits en mars 2024
Réponse de Eddo le 25 avr. 2024
Dear Ron,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager
8/10 Bien
Susan
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 4 nuits en mars 2024
Réponse de Eddo le 20 mars 2024
Dear Susan,Thank you for choosing Maya Sanur Resort & Spa for your recent stay and for sharing your feedback with us. We're delighted to hear that you had a pleasant experience and that you found our staff to be nice and our garden to be great.Your kind words will be shared with our team, as recognition of their efforts is incredibly motivating. We're grateful for your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,I Putu Edda ArthawanResort Manager
10/10 Excellent
miseon
19 févr. 2024
miseon
Séjour de 1 nuit en février 2024
Réponse de Eddo le 23 févr. 2024
Dear miseon,Thank you for staying with us and giving a perfect score in the review.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager
10/10 Excellent
SANG CHEON
Voyage en famille
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Compact Hotel
SANG CHEON
Séjour de 3 nuits en février 2024
Réponse de Eddo le 23 févr. 2024
Dear SANG CHEON,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be well-equipped and perfect for families with young children. It's our aim to provide a comfortable and quiet environment for all our guests, and we're delighted that we were able to meet your expectations.We're especially glad that you enjoyed the convenience of having pool access from your first-floor room. We understand how important it is for families to have easy access to recreational facilities, and we're pleased to offer this amenity.We look forward to welcoming you and your family back for another relaxing stay with us soon!Warm regards,I Putu Eddo ArthawanResort Manager
10/10 Excellent
Kamran
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kamran
Séjour de 3 nuits en février 2024
Réponse de Eddo le 19 févr. 2024
Dear Kamran,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at our property in the heart of Sanur. Our team works hard to ensure that every guest has a memorable experience, so we're delighted that you found our staff to be great.Being centrally located near all the shops is definitely one of the perks of staying with us, and we're glad that it added to the convenience and enjoyment of your visit.We hope to have the pleasure of welcoming you back for another great stay whenever your travels bring you to Sanur again.Warm regards,I Putu Edda ArthawanResort Manager
10/10 Excellent
Laura
25 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ahhhh Sunar - Bali
Laura
Séjour de 3 nuits en janvier 2024
Réponse de Eddo le 29 janv. 2024
Dear Laura,Thank you for your glowing review! We're thrilled to hear that you found our hotel to be excellent and enjoyed the peaceful atmosphere of Sanur. It's fantastic to know that you appreciated our clean and beautiful accommodations, as well as our lovely staff and affordable dining options. We're delighted that you had a great time during our Happy Hour with live music. Your recommendation means the world to us! We can't wait to welcome you back for another wonderful stay in the future.Thank you for choosing to stay with us.Best regards,I Putu Eddo Arthawan\Resort Manager
10/10 Excellent
Shannon
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shannon
Séjour de 4 nuits en janvier 2024
Réponse de Eddo le 28 janv. 2024
Dear Shannon,We're thrilled to hear that you loved your stay with us! Thank you for choosing our resort, and we hope to welcome you back again soon for another wonderful experience! Best regards,I Putu Edda ArthawanResort Manager
6/10 Satisfaisant
Kevin
23 janv. 2024
Les points forts : Propreté et personnel et service
Kevin
Réponse de Eddo le 28 janv. 2024
Dear Kevin,Thank you for staying with us and scoring us in Expedia.It comes to my attention that the score you rated us indicated a low rating. I would be very grateful if you could share your valuable insights so that in return we could take immediate action to further improve our product and services. Thank you.Best regards,I Putu Eddo ArthawanResort Manager
10/10 Excellent
Paul
Voyage en famille
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en janvier 2024
Réponse de Eddo le 22 janv. 2024
Dear Paul,Greetings from Maya Sanur Resort & Spa! We hope this message finds you well.Thank you so much for taking the time to share your feedback, and we are absolutely thrilled to receive your perfect score of 10 out of 10! We are delighted to hear that you had a lovely stay at our resort.We are pleased that you enjoyed our excellent rooms and that our staff could contribute to making your experience even more enjoyable with their politeness and helpfulness.It's fantastic to know that you appreciated our beachfront location and the convenience of having plenty of bars and restaurants nearby. We aim to provide a memorable and relaxing experience for our guests, and your positive feedback is truly rewarding.Once again, thank you for choosing Maya Sanur Resort & Spa. We look forward to the opportunity of welcoming you back for another exceptional stayBest regards,I Putu Edda ArthawanResort Manager
8/10 Bien
Patrick, Morphettville
Voyage en famille avec de jeunes enfants, Voyage en famille
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 7 nuits en janvier 2024
Réponse de Eddo le 22 janv. 2024
Dear Patrick,Warm greetings from Maya Sanur Resort & Spa! We hope this message finds you well.Thank you for taking the time to share your feedback and leaving such a positive review of your recent stay at Maya Sanur Resort & Spa. We are delighted to hear that you had an exquisite experience with us.It warms our hearts to know that you found the hotel's design beautiful and that your room was comfortable and well-presented. We appreciate your suggestion about having a smart TV for casting content and we are currently working on this direction for future improvements.Our team is glad to hear that you found our staff friendly and helpful, contributing to a positive overall experience. It's wonderful to know that you took advantage of the bicycles to explore the beach pathway and enjoyed the nearby restaurants, spas, and boutique stores.Thank you once again for choosing Maya Sanur Resort & Spa for your stay, and we hope to have the pleasure of welcoming you back in the future. Best regards,I Putu Edda ArthawanResort Manager
2/10 Horrible
Takeshi
2 janv. 2024
Takeshi
Séjour de 3 nuits en décembre 2023
Réponse de Eddo le 22 janv. 2024
Dear Takeshi,Thank you for staying with us and scoring us in the review. It comes to my attention that the score you rated indicated the lowest rating. I would be very grateful if you could share your valuable insights so that in return we could take immediate action to further improve our product and services. Best regards,I Putu Eddo ArthawanResort Manager
10/10 Excellent
CHANGBEOM
15 déc. 2023
CHANGBEOM
Séjour de 2 nuits en novembre 2023
Réponse de Eddo le 18 déc. 2023
Dear CHANGBEOM,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you back again soon.Best regards,I Putu Eddo ArthawanResort Manager
10/10 Excellent
Alexander
Voyage en couple
13 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexander
Séjour de 5 nuits en décembre 2023
Réponse de Eddo le 15 déc. 2023
Dear Alexander,Thank you for taking the time to share your wonderful experience with us! We're delighted to hear that you enjoyed our great location, had an excellent room, and experienced the incredible service from our staff.Your kind words mean a lot to us, and we're thrilled to have contributed to making your stay memorable. Should your travels bring you back to our area, we would be honored to welcome you again.Safe travels, and we hope to have the pleasure of hosting you again in the future!Warm regards,I Putu Edda ArthawanResort Manager
10/10 Excellent
Hong
Voyage en groupe
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hong
Séjour de 3 nuits en novembre 2023
Réponse de Eddo le 11 déc. 2023
Dear Hong,Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you found many positive aspects during your stay.It's fantastic to know that you enjoyed our breakfast, particularly the bakery selection. We take pride in offering a variety of delicious options to start your day off right. We are also thrilled to hear that our staff's friendliness and the quality of service contributed positively to your stay. Your mention of the good service training is appreciated and will be shared with our team.The pool access room sounds like it added an extra layer of relaxation to your stay, and we're glad you had the chance to enjoy swimming in the evening, creating a different and tranquil experience.We are grateful for your kind words and the opportunity to have you as our guest. We look forward to hosting you again for another comfortable and enjoyable stay.Warm regards,I Putu Eddo ArthawanResort Manager
8/10 Bien
Haruka
1 déc. 2023
Haruka
Séjour de 5 nuits en novembre 2023
Réponse de Eddo le 22 janv. 2024
Dear Haruka,Thank you for staying with us and giving a good score in the review.We are looking forward to welcoming you again soon.Best regards,I Putu Eddo ArthawanResort Manager
10/10 Excellent
Jakin
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jakin
Séjour de 5 nuits en novembre 2023
Réponse de Eddo le 5 déc. 2023
Dear Jakin,Thank you so much for taking the time to share your wonderful review of our resort! We are delighted to hear that you found your stay to be beautiful, relaxing, and that you experienced great service.We truly appreciate your feedback and are thrilled that you found our resort to be a haven of relaxation. We look forward to the pleasure of welcoming you back for another memorable stay. Once again, thank you for choosing our resort, and we can't wait to have the opportunity to host you again in the future.Warm regards,I Putu Edda ArthawanResort Manager
10/10 Excellent
Flemming Kjellerup
18 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Flemming Kjellerup
Séjour de 1 nuit en novembre 2023
Réponse de Eddo le 20 nov. 2023
Dear Flemming Kjellerup,Thank you for staying with us and giving us the highest score in the review.Look forward to welcoming you again in the near future.Warm regards,I Putu Eddo ArthawanResort Manager
8/10 Bien
Maribel
Voyage en famille
16 nov. 2023
Les points forts : Équipements
Maribel
Séjour de 7 nuits en novembre 2023
Réponse de Eddo le 20 nov. 2023
Dear Maribel,Thank you for bringing your experience to our attention, and we sincerely apologize for any inconvenience you encountered during your stay regarding the issue with ants. We want to assure you that we take this matter seriously. We have a routine program for this and have been working with a reputable Pest control company to rectify such concerns to ensure a more comfortable stay for our guests. We understand the importance of a pest-free environment, and we are committed to resolving this matter promptly.We would like to express our gratitude for your patience and for bringing this to our notice. We appreciate your feedback as it allows us to continually improve our services and maintain the high standards that our guests expect. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best regards,I Putu Edda ArthawanResort Manager
10/10 Excellent
Yuya
8 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yuya
Séjour de 2 nuits en novembre 2023
Réponse de Eddo le 15 nov. 2023
Dear Yuya,Thank you for staying with us and giving us the highest score in the review.Looking forward to welcoming you again soon.Best regards,I Putu Eddo ArthawanResort Manager
10/10 Excellent
Takumi
Voyage en couple
7 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Takumi
Séjour de 3 nuits en octobre 2023
Réponse de Eddo le 15 nov. 2023
Dear Takumi,Thank you so much for your kind words! We're thrilled to hear that you found everything to be perfect during your stay. Our team works hard to ensure a seamless and enjoyable experience for our guests, and your positive feedback is truly rewarding.Wishing you safe travels and looking forward to hosting you again soon!Best regards,I Putu Edda ArthawanResort Manager
10/10 Excellent
John
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great getaway
John
Séjour de 7 nuits en octobre 2023
Réponse de Eddo le 6 nov. 2023
Dear John,We're truly delighted to hear that you found our resort fantastic and that you wouldn't consider staying anywhere else. Your kind words mean the world to us, and we're grateful for your support.We can't wait to welcome you back for another wonderful stay. Your satisfaction is our priority, and we're committed to providing you with exceptional experiences in the future.Warm regards,I Putu Eddo ArthawanResort Manager
10/10 Excellent
Marcus
Voyage en couple
31 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcus
Séjour de 5 nuits en octobre 2023
Réponse de Eddo le 6 nov. 2023
Dear Marcus,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your insights and the opportunity to address your comments.We're pleased to hear that you enjoyed the great and spacious rooms, as well as the excellent breakfast. We take great pride in offering comfortable accommodations and a delicious dining experience.We regret to hear that you found the lagoon rooms to be darker and lacking privacy. Your comments are important, and we will certainly take them into consideration as we continue to improve our offerings.Regarding the beach, we understand your concerns about the water level, and we apologize for any inconvenience this may have caused during your stay. Please know that nature can be unpredictable, but we strive to make your beach experience as enjoyable as possible.We are delighted that you found our employees to be incredibly friendly and helpful. Our team is dedicated to ensuring your comfort and satisfaction.Your feedback is essential to us as we continuously work to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.Warm regards,I Putu Edda ArthawanResort Manager
10/10 Excellent
Robyn
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robyn
Séjour de 1 nuit en octobre 2023
Réponse de Eddo le 6 nov. 2023
Dear Robyn,Thank you for giving the highest rating to our resort.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager