We had arranged with the hostel for airport pickup because THEY had contacted US. We gave them our flight info and they agreed to pick us up.
We waited TWO hours at the airport until we finally conceded. After arriving at the hostel in a personal taxi, we asked, "why didn't you pick us up like we had arranged!?". To which the old lady in charge of check in replied, "ohhh...". Not even an apology or any gesture of empathy simply would rather play dumb.
We were given a LOCK for our room so we could lock our room door with since there was NO DOOR LOCK. Since you could place a lock from the outside, this proved a huge security concern had someone decided to lock us in.
Further, the room was tiny, dirty, old, extremely cold, and not as advertised. We were extremely disappointed but were willing to tolerate for a few nights until something else happened.
Expedia listed a free breakfast was included so I went to the lady to ask for details since they did not provide it at check in. I asked, "where and what time is breakfast?". She replied, "Oh, we do not offer breakfast here". To which I pointed out in a printed copy of our itinerary it indicated a free breakfast and then she replied, "Oh yeah, it is at 7 am". They had tried to rob us of a free breakfast we had already paid for.
Lastly, at night, it was loud and the owner of the hostel was extremely loud. I overheard TWO different guests complain to the owner to keep it down because they were trying to sleep.
