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Avis sur Super 8 by Wyndham Crescent City

2 out of 5
Super 8 by Wyndham Crescent City
685 US Highway 101 South, Crescent City, CA

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 130 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 294 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 258 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 179 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 139 avis sur 1000." "

6,6/10

Propreté

6,8/10

Personnel et service

6,0/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Jeff, Winnipeg

Les points faibles : Personnel et service
Ashtrays outside your window
The room was fine, but on checkout, I suggested to the front desk (owner) that he move the ashtrays that are located on two steps from some non-smoking room windows. He decided to argue. First off, I was told that people don't necessarily smoke near the ashtrays. When I disagreed, he said it was his employees that put them there, and what control did he have? He's the owner! He has all the control! I had his employee's smoke entering my room, but if there's nothing the owner can do, I guess I won't be staying here again!

4/10 Médiocre

Voyageur vérifié

Les points faibles : Confort de la chambre
Correcte, sans plus.
Chambre ok pour y rester une nuit. C'était assez propre. Je n'y retournerais pas cependant. Ils seraient dus pour un peu de rénos!

2/10 Horrible

Amanda

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was holes in the walls in our room. The bathtub wasn't very clean with hair on it. The house keeper never came to clean our room and give us towels when we were there 3 nights. Plus our neighbors were called on and very loud.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Amanda,We're sincerely sorry for the numerous issues you encountered during your stay. It's unacceptable that your room wasn't up to standard, with holes in the walls and cleanliness concerns in the bathtub. Additionally, we apologize for the lack of housekeeping service and the disturbance caused by noisy neighbors. Your feedback is crucial, and we'll address these issues with our team to ensure they're promptly resolved. Please accept our apologies, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

2/10 Horrible

Steven, Charleston

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The blankets on the bed were stained, there was a group having a meth party in the room below us, tv didn’t work. Avoid this place.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Steven,We're deeply sorry to hear about the multiple issues you encountered during your stay. It's unacceptable that you found stained blankets, experienced disturbance from neighboring guests, and had issues with the TV. Your comfort and safety are our top priorities, and we apologize for falling short of meeting your expectations. Your feedback is invaluable, and we'll address these issues with our team to ensure they're promptly resolved. We understand your decision to avoid our place and apologize for any inconvenience caused.Sincerely, Hotel Manager

6/10 Satisfaisant

Charlotte

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Unsafe and noisy
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Charlotte,We're sorry to hear about your experience. Ensuring a safe and quiet environment for our guests is our top priority. Your feedback is important, and we will address these concerns immediately. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 Bien

Lisa

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements
There was a problem with my Expedia reservation confirmation number when I tried to check in, but after 30 mins. and a call to Expedia, we got into our room and had a great stay. The location is directly across from the harbor and a great restaurant for fish and chips. The complimentary breakfast is nice. Gotta love Belgian waffles!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 17 mai 2024
Dear Lisa,We're glad to hear that despite the initial hiccup with your reservation, you were able to enjoy your stay with us. Thank you for your patience and understanding during the check-in process. It's wonderful to hear that you appreciated our location and enjoyed the complimentary breakfast, especially the Belgian waffles! We hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 Bien

Josh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Josh,Thank you for your feedback! We're glad to hear that you had a positive overall experience during your stay. If there's anything specific you enjoyed or any areas where we can improve to earn that extra star next time, please let us know. We appreciate your support and hope to welcome you back again soon!Sincerely, Hotel Manager

2/10 Horrible

kelly

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was a giant burned garbage pile outside along with trash lining the entire back of the building. The windows all lacked screens. The beds sounded like they would fall apart if someone moved on them. There was also a giant crack in the floor of the bathtub where water freely drained and it felt like you would fall through the floor. The staff were very kind though and helpful. The room was clean - but definitely in dis-repair.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 2 avr. 2024
Dear Kelly,We apologize for the unsatisfactory experience you had during your stay. Your feedback regarding the external appearance of the building, lack of window screens, condition of the beds, and bathtub issues is deeply concerning, and we take it very seriously. We will address these maintenance and cleanliness issues promptly to ensure a more comfortable experience for our guests. We appreciate your kind words about our staff and their helpfulness. Please rest assured that we will work diligently to improve our facilities. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

6/10 Satisfaisant

PAUL J.

Voyage en couple
Les points forts : Propreté et personnel et service
Close to harbor and walking distance to most things in crescent city!
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear PAUL J,Thank you for your review! We're glad to hear that you appreciated our convenient location near the harbor and within walking distance to attractions in Crescent City. Your feedback is valuable to us, and we hope to have the opportunity to exceed your expectations in the future. If there's anything specific we can improve upon, please let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Bien

Colleen, Loveland

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in takes a while if you have to add a pet to your stay, there is an extra $15 charge for them. I don’t know if this is a California thing? I have never had to pay for a pet to stay with me. The room was very spacious and comfortable. We slept well. The breakfast options were, waffles with butter and jam, two chooses of cereal, toast, oatmeal, yogurt, apple and coffee. I appreciate that they were kind enough to put us in the room 103 which looked over the harbor. In the morning we opened the window and could hear the sea lions along the breakwater. It was a great affordable place to visit. Thank you!
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 4 mars 2024
Dear Colleen,Thank you for your feedback! We apologize for any inconvenience with the check-in process for adding a pet and the additional charge. This policy may vary by location, but we appreciate your understanding. We're glad to hear that you found the room spacious and comfortable, and that you enjoyed a good night's sleep. It's wonderful that you appreciated the breakfast options and the scenic view from your room overlooking the harbor. We're thrilled to hear that you had a great and affordable visit. Thank you for staying with us, and we hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

James

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy, affordable stop along 101.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 5 févr. 2024
Dear James,We're delighted to hear that your stay was a convenient and affordable stop along Highway 101. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything specific that stood out or any suggestions you have for improvement, we'd love to hear more. Safe travels, and we hope to welcome you back in the future!Sincerely, Hotel Manager

2/10 Horrible

Deborah

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yuck
This hotel was disgusting and not accurately described. We are not overly picky but would not stay here. We checked out and got a refund.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 22 janv. 2024
Dear Deborah,We're deeply concerned about the breakdown in your stay, as your feedback suggests. This is certainly not the norm at our hotel, and we apologize for any inconveniences you encountered. We'll thoroughly investigate the issues to implement corrective measures and ensure such experiences are avoided in the future. Your understanding is appreciated, and guest reviews are crucial for our improvement. Sincerely,Hotel Manager

6/10 Satisfaisant

Anthony

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 1 janv. 2024
Dear Anthony,We appreciate your review and the 3 out of 5 rating. Your insights are valuable to us, and we would be grateful for any specific opinions you have that can help us enhance our hotel service and reach a 5-star experience. Your feedback is highly appreciated, and we hope to implement improvements based on your suggestions. Thank you for taking the time to share your thoughts. We look forward to the opportunity of welcoming you back, and we hope to provide you with an even better experience on your next visit.Sincerely, Hotel Manager

6/10 Satisfaisant

Joe

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property was old and very outdated, the TV remote would not control the tv properly, in general it was pretty gross
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 1 janv. 2024
Dear Joe,We appreciate your feedback regarding your recent stay. We apologize for any inconveniences you faced, especially with the outdated property and issues with the TV remote. Your comments are crucial for our improvement efforts, and we assure you that we are taking steps to address these concerns. We value your input and hope to have the chance to provide you with a more satisfying experience in the future. Thank you for sharing your thoughts.Sincerely, Hotel Manager

10/10 Excellent

Esperanza

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 22 déc. 2023
Dear Esperanza,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectation. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you.Sincerely, Hotel Manager

6/10 Satisfaisant

Laura, Port Angeles

The “lowest” price I got by walking in and asking was noticeably higher than Expedia’s price. That’s great, except for when we couldn’t get the Internet!
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 5 déc. 2023
Dear Laura,We apologize for any inconvenience you experienced with the pricing and the internet during your stay. Our aim is to provide fair and competitive rates, and we're sorry for any discrepancy you encountered. Regarding the internet issue, we understand its importance and regret the inconvenience. We'll address this to ensure a smoother experience for our guests. Your feedback is valuable, and we appreciate your understanding. If your travels bring you back, we'd love the opportunity to make it right.Sincerely, Hotel Manager

4/10 Médiocre

Janice

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
DON'T STAY HERE! This room, service, and motel was less than satisfactory. The room was old, no carpet, hard bed. The crack under the door to the outside was at least an inch tall. The shower looked to be at least 50 years old. The bathroom doorknob did not fit the hole it was placed in. The bathroom light was paired with a very, very noisy fan. The "breakfast" was less than "continental"-No muffins/bagels-just sliced store-bought bread. The only fruit was a couple apples. A few tiny yogurts. The coffee was terrible tasting. The wi-fi password only lasts 24 hours, then you need a new one. I tried to call the office from 8 pm until 10 pm to get a new password. NOBODY ANSWERED.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 28 nov. 2023
Dear Janice,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we're committed to making improvements. We're addressing the issues with room conditions, breakfast variety, and communication. Rest assured, corrective measures are being taken. We appreciate your insights and hope to have the opportunity to provide a more satisfying experience in the future.Sincerely, Hotel Manager

4/10 Médiocre

GICELA, San Lorenzo

Voyage en famille
Bad
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 20 nov. 2023
Dear GICELA,We appreciate your decision to stay with us. We regret that your experience fell short of expectations and would like more details about the issues you encountered. Guest feedback is crucial for enhancing our services, and your insights are valuable. Rest assured, we take your comments seriously and will implement necessary measures to prevent similar incidents. Your understanding is appreciated, and we kindly ask for another chance to provide you with an improved and satisfactory stay.Sincerely, Hotel Manager

6/10 Satisfaisant

Stacy

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not great
The receptionist was sitting behind a counter that was about 5 feet tall. I told her I was hard of hearing and it would help if I could see her face/mouth, but she continued to sit. Our room smelled like cigarettes and when I called the front desk to tell them, nobody answered the phone. I called the next morning to ask about breakfast, it was pouring rain and my room was located far from the breakfast area. Of course, nobody answered. Beds were rock hard. Location was nice, room was OK except for smoke smell.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 23 oct. 2023
Dear Stacy,Thank you for sharing your feedback about your stay. We apologize for the issues you encountered during your visit. We're sorry that the receptionist didn't accommodate your request for better communication, and that you experienced difficulties reaching the front desk. We'll work on improving our response times and guest service. We also apologize for the smell of cigarettes in your room and the discomfort with the beds. Your comments are important, and we'll use them to make improvements to ensure a more pleasant stay for our guests. We hope that you might consider staying with us again in the future, and we'll strive to provide a better experience.Sincerely,Hotel Manager

6/10 Satisfaisant

Ida

Overall just an average motel, all ok. Breakfast was nice with good waffles though! :)
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 11 oct. 2023
Dear Ida,Thank you for your review of our hotel. We appreciate your feedback and are glad to hear that your overall experience was satisfactory. We are delighted that you enjoyed our breakfast, especially the waffles. We value your input and will continue to strive for excellence in all areas. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

10/10 Excellent

Cassondra, Victoria

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff are super friendly and helpful and the rooms are clean. The road noise was loud and the bed was hard for my preference. Looks like there are repairs or something going so the property looked odd. But over all if you need a place to stay after a long day of driving it will do the trick.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 4 oct. 2023
Dear Cassondra,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found our staff to be friendly and helpful, and the rooms clean. We apologize for the road noise and the firmness of the bed, as we understand that comfort is important. Additionally, we appreciate your understanding regarding any ongoing repairs on the property. Your comments are valuable, and we will use them to improve the overall experience for our guests. We hope you might consider staying with us again in the future, and we'll strive to provide an even better stay next time.Sincerely,Hotel Manager

4/10 Médiocre

Robert

Séjour de 3 nuits en septembre 2023
Réponse de Hotel Manager le 4 oct. 2023
Dear Robert,Thank you for sharing your rating. We apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything specific you would like to address or discuss further, please let us know. We appreciate your patronage and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Sven

Voyage en groupe
Les points forts : Personnel et service
Liegt etwas außerhalb der Stadt.
Séjour de 5 nuits en septembre 2023
Réponse de Hotel Manager le 3 oct. 2023
Dear Sven,Thank you for noting our location just outside of town. We aim to provide a convenient and peaceful setting for our guests. If you have any other comments or specific suggestions for us, please don't hesitate to share. We appreciate your feedback and hope you had a comfortable stay.Sincerely,Hotel Manager

6/10 Satisfaisant

anh

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Some guests checked in very late and made a lot of noise.
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 30 sept. 2023
Dear Anh,We apologize for any inconvenience you experienced due to noisy late-night guests. Our aim is to provide a peaceful and comfortable stay for all our guests. We will address this issue with our team to ensure that such disturbances are minimized in the future. Thank you for bringing this to our attention, and we hope your next stay with us will be more restful.Sincerely,Hotel Manager

10/10 Excellent

Tammi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business trip
Just what we needed to do our business
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Manager le 28 sept. 2023
Dear Tammi,We're delighted to hear that our hotel provided just what you needed for your business purposes. Meeting our guest's needs and ensuring a comfortable stay is our goal, and we're pleased to know that we met your expectations. If you ever require anything else or have any further business in the area, please don't hesitate to reach out. We look forward to serving you again in the future.Sincerely,Hotel Manager

4/10 Médiocre

Renne

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The phone line to the office was down with no attempt to fix. No way to contact the desk. Very little luke warm water. VERY NOISY between floor/ceilng!
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 25 sept. 2023
Dear Renne,We apologize for the issues you encountered during your stay, including the phone line being down, the lack of hot water, and noise between the floors/ceilings. These concerns are important, and we deeply regret any inconvenience they may have caused. We will address these matters promptly to ensure a more enjoyable experience for our guests in the future. Your feedback is valuable, and we hope you'll consider giving us another opportunity to provide you with an improved stay.Sincerely,Hotel Manager

8/10 Bien

Brandon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 23 sept. 2023
Dear Brandon,Thank you for your four star feedback. I will make sure to pass on your appreciation to our team. We take pride in our service and strive to provide great hospitality, so thank you for noticing! We look forward to serving you again soon.Sincerely,Hotel Manager

8/10 Bien

Brandon

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was definitely one of the lowest quality looking places, but everything else was fine. Not a whole lot for breakfast, but some places are like that.
Réponse de Hotel Manager le 22 sept. 2023
Dear Brandon,Thank you for sharing your feedback about your stay. We appreciate your honesty. While it might not have had the most upscale appearance, we're glad to hear that everything else met your expectations. Breakfast offerings can vary from place to place, and we apologize if the options were limited. Your input is valuable, and we aim to improve continuously. If you have any specific suggestions or requests to make your future stays even more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Nicholas

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was great. Stayed during a city wide power outage and they were as accommodating as allowed.
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 21 sept. 2023
Dear Nicholas,Thank you for your wonderful comment. We are delighted that your time with us was so amazing! Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely,Hotel Manager

6/10 Satisfaisant

Richard

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 21 sept. 2023
Dear Richard,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A nice room and great staff
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 16 sept. 2023
Dear Guest,Thank you for staying with us and the positive feedback. Your appreciation of the room and friendly staff is very encouraging. Guest satisfaction really makes us proud and boosts the morale of our staff. We are privileged to have guests like you and look forward to welcoming you again.Sincerely,Hotel Manager

6/10 Satisfaisant

John

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Crescent City Stay
Exterior needs help. Staff is friendly and room was adequate. Good location for exploring Redwoods.
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 16 sept. 2023
Dear John,Thank you for your feedback! We appreciate your kind words about our friendly staff and convenient location for exploring the Redwoods. We apologize for any concerns regarding the exterior, and we will certainly address that to enhance your future experience. We hope to welcome you back soon!Sincerely,Hotel Manager

8/10 Bien

Denja Jeanette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ved havnen
Fint værelse, men med et irriterende lyd fra tsunami varsel fra molen. Ikke europæiske morgenmad, men god kaffe og brød.
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 10 sept. 2023
Dear Denja Jeanette,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you liked your room, but we apologize for the annoying sound from the tsunami warning and any inconvenience it caused. Additionally, we appreciate your comments on the breakfast, including the good coffee and bread. Your feedback is valuable, and we hope you'll consider staying with us again in the future. We'll work to provide you with a more satisfying experience during your next visit.Sincerely,Hotel Manager

10/10 Excellent

L. Glenn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Much larger room then expected, spacious area and bathroom. very nice
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 10 sept. 2023
Dear L Glenn,Thank you for your positive feedback! We're delighted to hear that you found your room much larger and more spacious than expected, including the bathroom. Providing comfortable and spacious accommodations is important to us, and we're pleased that we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future. Your satisfaction is important to us, and we'll continue to provide excellent service.Sincerely,Hotel Manager

6/10 Satisfaisant

GENARO

Les points faibles : Infrastructures et conditions de l’hébergement
Run down
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 9 sept. 2023
Dear GENARO,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we're committed to improving. Please feel free to share specific details about your concerns so we can address them promptly and make your next visit a more enjoyable one. Thank you for bringing this to our attention.Sincerely,Hotel Manager

8/10 Bien

Matt

Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 30 août 2023
Dear Matt,Thank you for sharing your feedback with us. We are glad to hear that you had a good overall experience with us and that you rated us 8 out of 10. We are committed to providing exceptional service and hospitality to all of our guests, and we appreciate your feedback as it helps us to continuously improve. If there is anything specific that we can do to enhance your stay with us during future visits, please do not hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Sincerely,Hotel Manager

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding property. Clean room. Very nice breakfast. The laundry room and ice machine were very easy to access and worked properly. The security lights on the property were very well thought out…
Séjour de 1 nuit en août 2023
Réponse de Hotel manager le 27 août 2023
Dear Guest, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

6/10 Satisfaisant

Kim

Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 8 sept. 2023
Dear Kim,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was adequate but key fob would not open the ice room door.
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 18 août 2023
Dear David,Thank you for your feedback. We're glad to hear that your stay was adequate. We apologize for the inconvenience you encountered with the key fob not opening the ice room door. Your comment is noted, and we'll work to ensure smoother access for our guests in the future. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience next time.Sincerely,Hotel Manager

8/10 Bien

Bria

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice quick stay
Much nicer inside than it looks from the outside. Comfortable stay for a quick stop on a road trip. Located close to the beach/restaurants.
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 17 août 2023
Dear Bria,Thank you for sharing your feedback! We're delighted that you found our hotel's interior to be a pleasant surprise and enjoyed a comfortable stay during your road trip. Our convenient location near the beach and restaurants aims to enhance your experience. We hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Manager

8/10 Bien

Aaron

Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 4 sept. 2023
Dear Aaron,Thank you for your rating! We appreciate your feedback and are committed to continuously improving our services to provide you with an even better experience on your next visit. If you have any specific suggestions or comments, please feel free to share them with us. We look forward to serving you again soon.Sincerely,Hotel Manager

8/10 Bien

Viken

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 16 août 2023
Dear Viken,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Brandon

Séjour de 1 nuit en août 2023
Réponse de Hotel manager le 3 sept. 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Bien

Adina

Séjour de 2 nuits en août 2023
Réponse de Hotel Manager le 15 août 2023
Dear Adina,Thank you for your outstanding 8-star rating! We're delighted that your stay was exceptional and that you enjoyed your time with us. Your positive feedback is truly appreciated and reinforces our dedication to delivering top-notch service. We can't wait to have the pleasure of hosting you again for another fantastic stay.Sincerely,Hotel Manager

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and helpful.
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 8 août 2023
Dear Donna,We're glad to hear that you found our staff to be friendly and helpful during your stay. Providing excellent customer service is one of our top priorities. We hope you had a pleasant overall experience and look forward to welcoming you back in the future. Thank you for your feedback!Sincerely,Hotel Manager

2/10 Horrible

Daze

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Can you spend $10 replacing your toilet cover? It's the original one from 1980? There was this very weird smell.
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 8 août 2023
Dear Daze,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback regarding the toilet cover, and we assure you that we have taken note of it. Our team will investigate the issue and take appropriate action to address it. We value your patronage and apologize for any discomfort caused. We hope that you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Manager

4/10 Médiocre

Heidi

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 8 août 2023
Dear Heidi,Thank you for taking the time to give us feedback on your recent stay. We are sorry to hear that we did not meet your expectations and that you rated us a 2 out of 5 stars. We take all feedback seriously and appreciate your honesty as it helps us improve and make necessary changes. We would love to hear more about your experience and what we can do to make it right. Please feel free to reach out to us directly so that we can address your concerns and work to improve your next stay with us. Thank you for choosing to stay with us, we hope to have the chance to leave a better impression in the future.Sincerely,Hotel Manager

2/10 Horrible

Edward

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was disgusting
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 8 août 2023
Dear Edward,We're truly sorry to hear that your experience was not up to your expectations. Your feedback is important to us, and we would appreciate any specific details you can provide about what went wrong during your stay. We strive to provide a clean and comfortable environment for all our guests, and we apologize for falling short in this instance. Please feel free to reach out to us with more information so that we can address your concerns. Thank you for bringing this to our attention.Sincerely,Hotel Manager

8/10 Bien

Shayne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place for the road trip stopover. The guy tells me no wifi available. Clean and nice room.
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 8 août 2023
Dear Shayne,Thank you for choosing our hotel for your road trip stopover. We're glad to hear that you found our rooms clean and nice. We apologize for any inconvenience regarding the WiFi availability. We appreciate your feedback and will work to improve this aspect of our service. We hope you had a comfortable stay overall and that you had a pleasant road trip experience.Sincerely,Hotel Manager