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Avis sur Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted

4 out of 5
Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted
209 Van Horne Street South, Cranbrook, BC

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 240 avis sur 470." "
Note des voyageurs de 8 (Bien), d’après 158 avis sur 470." "
Note des voyageurs de 6 (Satisfaisant), d’après 51 avis sur 470." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 470." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 470." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Ericke, Beauce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon sejour
Bel hotel, j'ai pas entendu le train malgré la proximité du rail. Le resto Cherry j'ai bien manger contrairement au mauvais commentaire de certain. Le seul hic c'est le tarif, un peu cher!

10/10 Excellent

Joel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 16 mai 2024
Dear Joel,Thank you for completing your review. Sincerely,

10/10 Excellent

Brandy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 17 févr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback.

10/10 Excellent

Robert

Séjour de 2 nuits en février 2024
Réponse de Guest Services le 7 févr. 2024
Thank you for completing a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

8/10 Bien

Rob

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Guest Services le 29 janv. 2024
Thank you for completing a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.

10/10 Excellent

Bryce

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent hotel
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 22 janv. 2024
Dear Bryce, Thank you for completing a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.Sincerely,

6/10 Satisfaisant

Danielle

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
I was really annoyed. My 15 year old and I went to use their gym and found out that you have to 19 to use it. Hotel was subpar. Staff were not welcoming. The restaurant Fire and Oak though— so good!
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 5 janv. 2024
Dear Danielle,Thank you for completing the review regarding your stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our Gym facility is only for adults due to the insurance policy that we have in place for the facility. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements in communication to ensure we offer a better experience for guests in the future. Sincerely,

8/10 Bien

Corinna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Same services, higher price
This is a lovely hotel. It was very comfortable, and the staff were friendly and helpful. I knocked off a star because unlike cheaper hotels that offer the same comfort and friendly staff, the Prestige Rocky Mountain Resort does not have the same value for the money. The hotel does not offer a complimentary breakfast. A hotel down the road was at least $75 cheaper, and provides a complimentary breakfast. We ended up having breakfast at the Fire &Oak, the restaurant within the hotel, which ended up costing over $50 for my husband and I. Adding the price difference and the cost of breakfast, we would have saved at least $125 if we stayed at the other hotel. Considering how everything is so expensive, this cost difference is a big deal. That’s more than a tank of gas. We purposely stayed at this hotel as it was closer to the CP railyard with the Holiday train coming through. Unless there was another reason to specifically stay at the Prestige Rocky Mountain Resort, I highly doubt we will stay here again.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 27 déc. 2023
Dear Corinna,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Your valuable feedback will be shared with the respective teams and departments.Sincerely,

2/10 Horrible

Trevor

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very inflexible with their customers.
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services le 27 déc. 2023
Dear Trevor,Thank you for completing the review regarding your stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Your valuable feedback will be shared with the respective teams and departments.Sincerely,

6/10 Satisfaisant

Shelley

Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 6 déc. 2023
Thank you for your review.

10/10 Excellent

René

Séjour de 2 nuits en novembre 2023
Réponse de Guest Services le 27 déc. 2023
Dear Rene,Thank you for completing the review regarding your stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services le 21 nov. 2023
Thank you for completing a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

bert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Guest Services le 22 nov. 2023
Thank you for completing the survey regarding your recent stay at our property.We hope you will come back and see us again soon.

10/10 Excellent

Eric

Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 6 déc. 2023
Thank you for your review.

8/10 Bien

Katherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Satisfid
Séjour de 2 nuits en octobre 2023
Réponse de Guest Services le 31 oct. 2023
Thank you for completing a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were friendly and so helpful. Our room was very clean and very quiet. We could see trains passing by and never heard a thing. Great place to stay when visiting Cranbrook BC.
Séjour de 2 nuits en octobre 2023
Réponse de Guest Services le 27 oct. 2023
Dear Laura, Thank you for reviewing us regarding your visit to the property.Your business is very important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely,

8/10 Bien

Randy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient for us
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 17 oct. 2023
Thank you for completing the review regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Mara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 16 oct. 2023
Thank you for the review regarding your recent stay at our property.We hope you will come back and see us again soon.Sincerely,

10/10 Excellent

virginia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely property. Amazing exercise room. Nice restaurant.
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 26 sept. 2023
Thank you for the review regarding your recent stay at our property.Your business is very important to us and we value your feedback.We hope you will come back and see us again soon.Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.Sincerely,

8/10 Bien

Lisa

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property and restaurant are great . Would be nice if the City had Uber and Taxi service that were available later than 11pm
Séjour de 3 nuits en septembre 2023
Réponse de Amy, AGM Cranbrook le 5 sept. 2023
Dear Lisa,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Amy, AGM Cranbrook le 5 sept. 2023
Dear Douglas,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en août 2023
Réponse de Amy, AGM Cranbrook le 5 sept. 2023
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Bien

Renette

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en août 2023
Réponse de Amy, AGM Cranbrook le 1 sept. 2023
Dear Renette,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Bien

James

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A staff member bent rules as to allow by boys an opportunity to get in a workout. It’s refreshing to not be babied by policy and insane progressive safety regulations. Thank you for letting my boys become men.
Séjour de 1 nuit en août 2023
Réponse de Guest Services le 27 sept. 2023
Hello James,Thank you for completing the review.We hope you will come back and see us again soon.

10/10 Excellent

Julien, Edmonton

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel.
Séjour de 3 nuits en août 2023
Réponse de Amy, AGM Cranbrook le 28 août 2023
Dear JulienThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Bien

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was good
Séjour de 1 nuit en août 2023
Réponse de Amy, AGM Cranbrook le 28 août 2023
Dear Scott,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Prestige Inns are always , clean, have friendly staff and comfortable beds. They are our go to hotels in BC.
Séjour de 1 nuit en août 2023
Réponse de Amy, AGM Cranbrook le 28 août 2023
Dear Alan,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Bien

Josie

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Value for money was just not there. I have stayed at 5 hotels in Cranbrook and there was nothing here that would make me say the extra 70 dollars a night was worth the price difference. Please upgrade your pillows for 200 plus a night this should be an expectation. I had better pillows at other locations. Pool was a nice touch but again not at an average of 70 dollars more a night. When you see a price difference you assume its better. Nothing special here to warrant inflated room rates.
Séjour de 3 nuits en août 2023
Réponse de Amy, AGM Cranbrook le 21 août 2023
Dear Josie,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I apologize that we were unable to meet your expectations. However, we hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean, furnished with quality/nicely. Staff and restaurant were excellent
Séjour de 1 nuit en août 2023
Réponse de Amy, AGM Cranbrook le 21 août 2023
Dear Paul,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Satisfaisant

Werner

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice hotel and great staff. Only downfall was finding popcorn and hair and baby hair on the sheets at time of checkin. Was moved to another room. Exec hsk should pull back sheets when doing room checks. Can tell if bed was used by placement of pillows as i work in the hotel industry.
Séjour de 4 nuits en août 2023
Réponse de Amy, AGM Cranbrook le 11 août 2023
Dear Werner,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Eleanor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
always liked the Prestige
Séjour de 1 nuit en août 2023
Réponse de Guest Services le 26 sept. 2023
Thank you for the review regarding your recent stay at our property.Your business is very important to us and we value your feedback.We hope you will come back and see us again soon.Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.Sincerely,

8/10 Bien

Dale

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property nice rooms. Beds were hard didn’t like that. Didn’t like that they weren’t close to any food joints within walking But all it’s a nice hotel
Séjour de 1 nuit en août 2023
Réponse de Amy, AGM Cranbrook le 10 août 2023
Dear Dale,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Bien

gwendolyn, Henderson

Séjour de 1 nuit en août 2023
Réponse de Guest Services le 26 sept. 2023
Thank you for the review regarding your recent stay at our property.Your business is very important to us and we value your feedback.We hope you will come back and see us again soon.Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.Sincerely,

8/10 Bien

John

Séjour de 1 nuit en août 2023
Réponse de Guest Services le 26 sept. 2023
Thank you for the review regarding your recent stay at our property.Your business is very important to us and we value your feedback.We hope you will come back and see us again soon.Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Janette, Kent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Guest Services le 26 sept. 2023
Thank you for the review regarding your recent stay at our property.Your business is very important to us and we value your feedback.We hope you will come back and see us again soon.Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.Sincerely,

8/10 Bien

Dwayne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Guest Services le 26 sept. 2023
Thank you for the review regarding your recent stay at our property.Your business is very important to us and we value your feedback.We hope you will come back and see us again soon.Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Byron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed was super comfy
Séjour de 1 nuit en juillet 2023
Réponse de Amy, AGM Cranbrook le 1 août 2023
Dear Byron,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Maxine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maxine's visit
We were supposed to be at the Prestige for one night only, however my husband broke his hip and I ended up being there for 11 nights. The hotel gave me a "hospital" rate which helped immensely and the staff were very kind asking me about his condition on a regular basis. Can't say enough good about how I was treated.
Séjour de 1 nuit en juillet 2023
Réponse de Amy, AGM Cranbrook le 31 juil. 2023
Dear Maxine,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand, and we are happy that everything worked out for you during your stay.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Room not worth $350 a night.
We were stuck in traffic for over 5 hours on the way and didn't get there to check in until after 10pm, which unfortunately would have given us only 13 hours to enjoy the $350 room we booked. They were kind enough to allow a late check-out for 1pm, however we received a phone call to the room at 11:08 that woke us up, then room service knocked on the door to see if we were gone yet at 12:30. If they were concerned with us leaving early should have never allowed a late check out.
Séjour de 1 nuit en juillet 2023
Réponse de Amy, AGM Cranbrook le 27 juil. 2023
Dear Anonymous,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Joe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean rooms and quiet
Séjour de 1 nuit en juillet 2023
Réponse de Amy, AGM Cranbrook le 26 juil. 2023
Dear Joe,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Colin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Wendy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a last minute check in.. they got us in our rooms quickly and we’re very friendly. Rooms were clean and comfortable. Staff was very friendly and helpful.
Séjour de 1 nuit en juillet 2023
Réponse de Amy, AGM Cranbrook le 25 juil. 2023
Dear Wendy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dawn

Beautiful location, very clean and comfortable. Would love to stay again
Séjour de 1 nuit en juillet 2023
Réponse de Amy, AGM Cranbrook le 25 juil. 2023
Dear Dawn,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excercise room saunas swimming pool cold for me
Séjour de 1 nuit en juillet 2023
Réponse de Amy, AGM Cranbrook le 25 juil. 2023
Dear Richard,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Sukhdeep

Séjour de 1 nuit en juillet 2023

8/10 Bien

Timothy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great size rooms!
Séjour de 1 nuit en juillet 2023
Réponse de Amy, AGM Cranbrook le 25 juil. 2023
Dear Timothy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Deanna

Séjour de 1 nuit en juillet 2023

8/10 Bien

Malcolm

Séjour de 2 nuits en juillet 2023

10/10 Excellent

Penny

Séjour de 2 nuits en juillet 2023

10/10 Excellent

Kelsey

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was fabulous, the hotel was awesome and traveling with kids they had a great time and loved it
Séjour de 1 nuit en juillet 2023
Réponse de Amy, AGM Cranbrook le 25 juil. 2023
Dear Kelsey,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.