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Avis sur Imperial Hotel

4 out of 5
Imperial Hotel
76 South Mall Street, Cork, Cork

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 591 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 285 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 82 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 29 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 1001." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Chantal

Séjour de 1 nuit en août 2023
Réponse de Kellieanne Field - Reservations Agent le 13 sept. 2023
Hello, Chantal.Thank you for your kind rate.We are delighted to see that you had a very enjoyable stay with us.We do help to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Andreanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent emplacement pour visiter cork et très confortable. Gym disponible en plus.
Séjour de 2 nuits en juillet 2022

10/10 Excellent

Brigitte

Les points forts : Propreté et personnel et service
Thank you for the welcoming. The Imperial Hotel is very beautiful, clean, safe and central. I have spent a great moment. Thank you Mister Kristian David-Zupan for your welcoming and the presents. I will come back in the hotel when I will have an opportunity. Best regards
Séjour de 1 nuit en juin 2022

8/10 Bien

delphine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2018
Réponse de Aniko Reservations le 22 août 2018
thank you for your feedback

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2017

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour très agréable et hôtel très bien situé mais un peu cher. L’hôtel nous a offert le petit-déjeuner en raison de nuisances sonores la veille.

10/10 Excellent

Serge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Danielle, Laval

Les points forts : Propreté et confort de la chambre
bonne localisation
Hôtel bien situé pour les rues pédestres et le magasinage. Salles de bain de belle dimension mais installations de douches a repenser.

8/10 Bien

suzanne, montreal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Près de tout.
Excellente location. Clientèle plutôt agé. Mais rapport qualité prix dur à battre.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Décevant pour un 4 etoiles
Cet hotel est très décevant pour un 4 etoiles Beaucoup de detail qui font que cet hotel est cher pour son prix meuble en mauvaise état tv sans aucune chaine (pas SKY, Pas de Canal + ou autre)

8/10 Bien

Valérie , Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel sympa
hotel bien situe pres de l'artère principale, personnel accueillant, je n'ai pas teste le petit-déjeuner (facture 15€ par jour et par personne!!!!), possibilité de le prendre dans les rues aux alentours. en résumé hôtel très correcte mais,un peu cher pour une simple chambre.

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kristy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location but parking a little far away. Beautiful hotel
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ramneek, Centreville

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great property and very convenient location.
Séjour de 2 nuits en mai 2024

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our plans changed so we had to make 2 separate 1-night reservations. We asked when checking in for the first night if we could pay for both nights but they couldn’t understand how to do that so we had to pay for the 2nd night when we checked out. Seemed odd they couldn’t accommodate us paying for both bookings at once. They did accommodate us staying on. The same room both nights.
Séjour de 1 nuit en avril 2024

8/10 Bien

Stuart

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Francisco

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
They gaves us 2 rooms, in 1 room the floor was incline and was very extrange , we ask but they tolds it was like this. Room was 212, and the other room the TV did not function. Restaurant was awesome
Séjour de 2 nuits en mars 2024

8/10 Bien

Jennifer

Séjour de 2 nuits en mars 2024

8/10 Bien

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly and helpful staff. Great location. Bathroom is outdated and air conditioning isn’t great.
Séjour de 2 nuits en mars 2024

10/10 Excellent

robert

Voyage en couple
Les points forts : Équipements
Aideen on reception was so helpful and knowledgeable we really appreciated this as it was our first time in cork
Séjour de 2 nuits en mars 2024
Réponse de Kellieanne Field - Reservations Agent le 19 mars 2024
Hi Robert.Many thanks for your kind feedback. Aideen is a highly valued member of The Imperial Family. We are delighted to see that you had a full rate experience in Cork and we hope to welcome you back again in the near future.Warm regards,Kellieanne

6/10 Satisfaisant

Amanda

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice hotel, noisy at night. Strange experience at check in.. checked in and then went out. Came back and was able to access my room. Reception had put me in the wrong room and then removed my stuff whilst I was out. Had to then go to reception to discover all this. New room bigger than original, but all a bit odd and as a lone female traveller felt a bit uncomfortable as my return was at 10pm.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Daniil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful hotel. Always glad to see and experience charming and warm Irish hospitality! Nothing else to add.
Séjour de 1 nuit en mars 2024
Réponse de Kellieanne Field - Reservations Agent le 12 mars 2024
Hello, Daniil.Thank you for your kind feedback.We are delighted to hear that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Sonja

Voyage en famille, Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Beautiful property with an amazing bar and incredible service.
Séjour de 2 nuits en mars 2024
Réponse de Kellieanne Field - Reservations Agent le 12 mars 2024
Hello, Sonja.Thank you for your kind feedback.We are delighted to hear that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Eugenia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel with lots of character and very friendly staff
Séjour de 2 nuits en février 2024
Réponse de Kellieanne Field - Reservations Agent le 1 mars 2024
Hello, Eugenia.Thank you for sharing your kind feedback.We are delighted to hear that you had an enjoyable stay with us. We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

Madeline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Kellieanne Field - Reservations Agent le 20 févr. 2024
Hi Madeline.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

Helen

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Kellieanne Field - Reservations Agent le 20 févr. 2024
Hi Helen.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

Jy-Shyuan

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Kellieanne Field - Reservations Agent le 20 févr. 2024
Hi, Jy-Shyuan.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

8/10 Bien

SUSAN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good central hotel.
We stay here when on business in Cork. Hotel is lovely. Comfortable. Very central and good value generally. I’m not a fan of attic rooms as limited ceiling space. Our room although billed as a de luxe was dark with small window. No heating in the bathroom which was a little chilly in the mornings! Breakfast and dinner nicely cooked and presented. Limited gluten free options though which was a problem for us.
Séjour de 2 nuits en février 2024
Réponse de Irena Sakota - Guest Experience Manager le 12 févr. 2024
Dear Susan,Thank you for a genuine and constructive feedback on your recent stay in Imperial.I want to start by saying how much we appreciate to welcome you as a return guest. It is always such an honour to have such a loyal customer like yourself. We are very lucky to have such a beautiful and historic hotel in the heart of Cork and we appreciate you acknowledging it. The room you stayed in the last time, 334, is indeed at the end of the corridor and wall is lower on one part of it. I am sorry to hear if it was not up to your liking, but that is also a valuable information for so we can update your profile with your preference and make sure you have the perfect stay for the next time. Thank you for bringing it up.We have shared your breakfast feedback with our Head chef and we will do out best to use it to improve our service.We hope these things won't keep you off from joining us again and we will get a chance to see you sometimes soon.

10/10 Excellent

Tara

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All staff were truly lovely. Friendly, polite, and very helpful. I immediately felt welcome and relaxed.
Séjour de 2 nuits en février 2024
Réponse de Kellieanne Field - Reservations Agent le 9 févr. 2024
Hello, Tara.Thank you for your kind feedback and 10/10 rate.We are delighted to see that you had an enjoyable stay with us in our hotel and we do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

8/10 Bien

Ms P

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
City Centre Stay
Lovely city centre hotel, comfy and high quality. Great base for city trip.
Séjour de 2 nuits en février 2024
Réponse de Kellieanne Field - Reservations Agent le 9 févr. 2024
Hello, Ms P.Thank you for your rate and kind feedback.We are delighted to hear that you had a comfortable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

Deirdre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Mew Favourite
Beautiful hotel. Some lovely added touches in the room. Soft calm decor. All staff helpful and friendly. Everyone greets you as they pass, open doors for you and so welcoming. Excellent dinner and breakfast. Had a steak in restaurant , nicest in a long time. Great stay. Will definitely return
Séjour de 1 nuit en février 2024
Réponse de Kellieanne Field - Reservations Agent le 20 févr. 2024
Hi Deirdre.Thank you for you kind feedback and 10 out of a 10 rate.We are delighted to hear that you enjoyed your stay with us and your time spent dining in our restaurant.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nice hotel, but poor service
Great location and a nice room. The experience doesn’t reflect the 4 star rating in 2 respects: 1) brown water ran from the bath faucet and, when I rang reception, the receptionist was nonchalant to say the least, and 2) service at breakfast was very unprofessional. I waited 10 minutes to order a cup of coffee, as the waitress was too busy discussing her college course with a colleague within my earshot. When l got to order coffee and it finally arrived, it had spilled into the saucer, and the waitress simply walked off. The restaurant needs better trained staff, and better supervision.
Séjour de 2 nuits en février 2024

8/10 Bien

Anna

Voyage en couple
comfortable bed, traditional and historic hotel
Séjour de 1 nuit en février 2024
Réponse de Kellieanne Field - Reservations Agent le 9 févr. 2024
Hello, Anna.Thank you for your kind feedback.We are delighted to hear that you had a comfortable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

gary

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business trip Cork
Lovely hotel in the heart of Cork, friendly helpful staff and a lovely breakfast.
Séjour de 1 nuit en janvier 2024
Réponse de Kellieanne Field - Reservations Agent le 9 févr. 2024
Hello, Gary.Thank you for your kind feedback.We are delighted to hear that you had a lovely stay with us and enjoyed the breakfast in Sketch.We hope to welcome you back to The Grande Dame of Cork in the near future.Warm regards,Kellieanne Field

10/10 Excellent

crystal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Kellieanne Field - Reservations Agent le 9 févr. 2024
Hello, Crystal.Thank you for your 5 out of 5 rate.We are delighted to see that you had a 5-star stay with us and we do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

Wayne

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location, great welcome, great cocktails !
Well situation central, lovely hotel with a great atmosphere and great rooms.
Séjour de 2 nuits en décembre 2023
Réponse de Kellieanne Field - Reservations Agent le 19 déc. 2023
Hello, Wayne.Thank you for your kind feedback.We are delighted to hear that you had an enjoyable stay with us and we do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

8/10 Bien

Gillian

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de Kellieanne Field - Reservations Agent le 20 déc. 2023
Hello, Gillian.Thank you for your kind 4 out of 5 rate.We hope you enjoyed your stay with us and look forward to welcoming you back again in the near future.Warm regards,Kellieanne

2/10 Horrible

Jason

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We reserved a Premium Double Room with a Queen Bed that shows on both Expedia and the Imperial websites. We did not receive that room. We received a Classic Room. We did not get what we paid for. We would never have booked the room had we known it was the room we would receive. Did I mention that our thermostat was broken, and we had to call down every time we needed the temperature changed? Also, they do not have a light over the mirror in the bathroom. I will never recommend The Imperial and will think twice before using Expedia for future reservations.
Séjour de 4 nuits en octobre 2023

8/10 Bien

Annette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is excellent. The front staff are incredibly helpful and aware of what one might need. The hotel is lovely and well maintained. Housekeeping staff were also great. It is difficult to judge the restaurant as we had only one meal, but on the basis of that meal we decided not to have breakfast there, especially since the cost was the highest we say in 4 weeks in Ireland. On the basis on this three days stay we would certainly stay there again.
Séjour de 4 nuits en octobre 2023
Réponse de Kellieanne Field - Reservations Agent le 20 déc. 2023
Hello, Annette.Thank you for your kind feedback.We are thrilled to hear that enjoyed your stay with us. Hopefully you might get to try our lovely breakfast available in Sketch our main restaurant next time.We do look forward to welcoming you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

jeanene

Séjour de 1 nuit en octobre 2023
Réponse de Kellieanne Field - Reservations Agent le 28 oct. 2023
Hi Jeanene.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us and we do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely love this hotel!
Séjour de 3 nuits en septembre 2023
Réponse de Kellieanne Field - Reservations Agent le 19 oct. 2023
Hi Michelle.Thank you for your kind feedback.I am delighted to hear that you love our hotel. We do hope to welcome you back again in the near future.Warm regards,Kellieanne

8/10 Bien

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Kellieanne Field - Reservations Agent le 11 oct. 2023
Hi Linda.Thank you for your kind rate.We are delighted to see that you had a lovely stay with us. We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Nicholas

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
An amazing stay! Great location for city activities, parking near by, and friendly staff.
Séjour de 6 nuits en octobre 2023
Réponse de Kellieanne Field - Reservations Agent le 10 oct. 2023
Hi Nicholas.Thank you for your kind feedback.We are delighted to hear that you has an amazing stay with us. We do hope to welcome you back again to us in the near future.Warm regards,Kellieanne

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a very nice room. The hotel is gorgeous with beautiful chandeliers. The bar was nice and we had a very good dinner in the restaurant.
Séjour de 1 nuit en octobre 2023
Réponse de Kellieanne Field - Reservations Agent le 5 oct. 2023
Hello, David.Thank you for your kind feedback.I am delighted to hear that you had a lovely stay with us and enjoyed our dining outlets.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

6/10 Satisfaisant

Tess

Voyage en groupe
Les points forts : Confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Karen

Séjour de 1 nuit en septembre 2023
Réponse de Kellieanne Field - Reservations Agent le 3 oct. 2023
Hi Karen.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Lois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved the Imperial Hotel
The staff was very helpful. The concierge helped arrange day trips which was great. An older hotel with a lot of history, but did not feel old.
Séjour de 4 nuits en septembre 2023
Réponse de Kellieanne Field - Reservations Agent le 3 oct. 2023
Hello, Lois.Thank you for your kind feedback. We are delighted to hear that you had an enjoyable stay with us.We do hope to welcome to back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Kellieanne Field - Reservations Agent le 3 oct. 2023
Hello, Anonymous.Thank you for you 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us and we do hope to welcome you back again in the near future.Warm regards,Kellieanne Field