The hotel manager, I understand, the assistant manager, treated my partner in a rude, humiliating, and even discriminatory manner. She went there to take an intensive English course with the Cincilugua staff. Everything was a disaster.
Never go to this hotel with your ESA/service dog. Very rude and unresponsive! They will still charge you pet fee and get back to you when you call more than 10 times! They even asked about your document which is not allowed by law. The worst hotel Iâve ever met.
Hotel is across the street from a large shopping mall and restaurants, but it is absolutely not walkable due to busy highway. Hotel was very clean and breakfast was good. We were there celebrating a birthday and looking forward to the indoor pool, but it was absolutely freezing. The only unfortunate aspect of a very nice hotel.
my family and I have been customers at this facility for the past 3 years we have always been satisfied with its accomodations and service i don't have any negative remarks at this time we will probably be back either later on this year or next year thanks