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Avis sur Smartflats Design - Berlaymont

3.5 out of 5
Smartflats Design - Berlaymont
Rue Joseph II 130, Brussels

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 11 avis sur 45." "
Note des voyageurs de 8 (Bien), d’après 22 avis sur 45." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 45." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 45." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 45." "

8,4/10

Propreté

7,6/10

Personnel et service

7,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Sujiro

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
A 2 pas du quartier européen, bien équipé avec ce qu'il faut pour se préparer ses repas. Certains éléments de mobilier auraient besoin d'être rafraîchis. Quelques serviettes supplémentaires ne seraient pas superflues.
Séjour de 2 nuits en octobre 2022
Réponse de Julia from Berlaymont Residence - EU Quarter le 18 nov. 2022
Cher hôte,Merci d'avoir pris le soin de nous faire part de votre expérience.Nous prenons note de vos suggestions d'amélioration.Au plaisir de vous recevoir à nouveau prochainement. Bien à vous.Julia from Berlaymont Residence - EU Quarter

8/10 Bien

Andranik

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Bien
Séjour de 1 nuit en mars 2021

6/10 Satisfaisant

Majd

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 5 nuits en octobre 2019

6/10 Satisfaisant

Nathalie

Voyage en groupe
Les points faibles : Propreté
a améliorer
Bonne situation, il est facile de se garer. L'appartement est spacieux mais l'état général est dégradé. Rideaux et draps tachés, vieille peinture tachée ou écaillée sur les murs, ... cela restait assez limite.
Séjour de 3 nuits en octobre 2019

10/10 Excellent

Annamaria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tiptop
Excellent location, modern equipment, quiet building 😊
Séjour de 2 nuits en septembre 2018
Réponse de Sabrina le 25 sept. 2018
Thank you very much for your review. I am glad you had an excellent stay at Smartflats. I hope to welcome you back soon. I wish you a nice day! The Smartflats Team.

8/10 Bien

Jean Bosco

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2018

10/10 Excellent

Nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Alisha

Séjour de 1 nuit en mars 2023

4/10 Médiocre

Nabil

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Arrived at 11 pm and the building entrance was too dark. ended up using my phone light to walk in and navigate my way through 3 doors. Elevator was not working, called the service number with no answer. Couldn't find the lift instructions in the email. I climbed the stairs to the 4th floor with my luggage. The flush handle was broken in the bathroom! Minimalist bedroom, bed was clean and comfortable tho. No complimentary water. Good space and fully equipped kitchen but it didn't feel comfortable. I don't recommend it and won't book it again.
Séjour de 2 nuits en septembre 2022
Réponse de Julia from Berlaymont Residence - EU Quarter le 8 nov. 2022
Dear Nabil,Thank you for the time taken to share your review with us.While we are pleased that you appreciated our high standards, we regret that not everything met your expectations. The comfort and well-being of our guests are of utmost importance to us and we encourage guests to make us aware of any issues while on-site so we can offer a prompt solution. Nevertheless, we have noted all of your comments and will consider them going forward.We hope to be able to welcome you back for an improved stay.Kind regards,Julia from Berlaymont Residence - EU Quarter

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté
Les points faibles : Confort de la chambre
Acceptable apartment, awful management
The apartment was booked and sold as having a double bed and a double sofa bed. When made sure to add in a request for bedding in the booking information. When we arrived there was no bedding for the sofa bed, on calling the help line they couldn't help and said to message a Whatsapp group, no reply from that for over 24 hours, tried emailing and calling repeatedly. After 24 hours we finally got a response saying they wouldn't provide bedding for the sofa bed unless an additional 25 euros was paid. Even though it was advertised. After a long call with hotels.com they agreeded the advert was misleading and tried to fix it but the SmartFlats company were being exceptionally stubborn and refusing to help at all. The apartment was reasonable but having to spend 5 nights on a bed with no sheets as they refused to supply was exceptionally annoying given the significant cost of the apartment. Overall AVOID this company and find somewhere else as they wont help at all.
Séjour de 5 nuits en mai 2022

8/10 Bien

Tom

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The flat was comfortable and clean and located just down the street from the European Commission. There were some nice neighborhood restaurants nearby. It was about a 20 min walk to the Gran Place. The flat was very much a corporate apartment with a corporate feel - no personal or warm touches. Comfortable and fine for our family.
Séjour de 3 nuits en juin 2022

8/10 Bien

FADDOUL

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Its a good experience appartement like home.
Séjour de 5 nuits en avril 2022

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Leider kein schöner Aufenthalt
Raucherzimmer, Aufzug im desolaten Zustand, Aufzug bei Fahrt ausgefallen, Wifi defekt, irritierende und späte Antwort auf Mängelanzeige
Séjour de 2 nuits en mars 2022

2/10 Horrible

Takayuki

Voyage en groupe
elevator ！！！
Séjour de 8 nuits en décembre 2020
Réponse de Smartflats Customer Service le 2 févr. 2021
Hello Takayuki, Thank you very much for your review. We are really sorry for the inconveniences you may have encountered. Our team has taken your observations into consideration and we're going to work on it very quickly with the maintenance and the housekeeping service. We hope you will find an accommodation that will suit you best on your next trip. We wish you a nice day, The Aparthotels Smartflats team.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Very good and comfortable. A washing machine would make it perfect.
Séjour de 21 nuits en mai 2020
Réponse de Smartflats le 30 juil. 2020
Hello, thank you very much for taking the time to share your experience. We are glad you enjoyed your stay with us. Such a feedback keeps the team motivated to give its best! Our team has taken your observations into consideration. We hope to welcome you back soon at Aparthotels Smartflats. The smartflats team

6/10 Satisfaisant

Francis

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Left outside in the cold.
I arrived at the apartment only to find out that I couldn’t enter the block because they forgot to send me the code to the main door. Was left outside in the cold for about an hour until the problem was sorted out. The second lady I talked to on the phone was very helpful but the first representative was completely lost as to what should done.
Séjour de 2 nuits en février 2020
Réponse de Arnaud le 13 févr. 2020
Hello , thank you for taking the time to share your experience. It really helps us to improve our services and our Smartflats. We are sorry to see that you did not have a fully satisfying stay. Our team has taken your observations into consideration. We hope to see you again in one of our Aparthotels Smartflats residences. The smartflats team

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
The pressure of the shower is not acceptable. Almost impossible to have a proper shower in three days. The rest of the apartment was good enough. Bigger than I thought, good kitchen and living room.
Séjour de 3 nuits en novembre 2019

8/10 Bien

Marina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
L’appartamento è molto spazioso, confortevole e pulito. Peccato per la tv troppo piccola rispetto alla sala e al numero esiguo di posate - solo 4- per un appartamento dotato anche di lavastoviglie.
Séjour de 7 nuits en octobre 2019

8/10 Bien

Abdul-Rahman

Séjour de 2 nuits en octobre 2019

8/10 Bien

Emelie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
La bañera-ducha no tenía cristal y era complicado ducharse...y sin gel, el aseo muy pequeño..y las puertas de entrada a la calle hacían mucho ruido.... Por lo demás perfecto... Buena estancia..
Séjour de 5 nuits en juillet 2019

8/10 Bien

henrik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Små tiltag kan forbedre lejeligheden væsentligt.
Ærgerligt at man er tvunget til at sidde ned i badekaret og bruse sig, da der mangler beslag til brushoved, samt at slangen kun kan nå op i 140 cm højde. Ellers en god lejelighed, som dog trænger til vedligeholdelse af mindre defekter, Komforten er fin hvis man kun er 2, ellers mangler der behagelige fjernsynsstole.
Séjour de 3 nuits en mai 2019

10/10 Excellent

Carina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious and modern flat
Spacious flat in an excellent localtion near EU quarters. Bus and metro stations nearby. The flat is modern and well equipped. Very spacious. A small grocery shop nearby and a couple of small restaurants around the block. One thing to think abt is that there is no front desk there so it’s not possible to leave any bagage after check out time there. Only at their office in the center. Would stay there again.
Séjour de 6 nuits en mai 2019

8/10 Bien

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Die Apartments bieten alles, was man zum Übernachten benöitigt. Die Sauberkeit war in Ordnung und die Lage war super. Sehr zu empfehlen, wenn man hauptsächlich im Europaviertel unterwegs ist - alles zu Fuß erreichbar. Die nächste Ubahn Station so wie der nächste Supermarkt sind 2 Minuten zu Fuß entfernt. Die Schlafzimmer sind sehr sperrig eingerichtet, wir hätten uns nach einen Kasten gesehnt. Die Küche ist auch voll ausgestattet. Sogar mit Toaster. Leider waren die Wände stellenweise beschädigt, die Farbe ist abgeblättert bzw. kleine Risse waren zu sehen. Trauig wie rücksichtslos manche mit dem Besitz von anderen umgehen.. Alles in allem aber top. Wir würden es nochmal buchen.
Séjour de 4 nuits en mars 2019

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Have everything you need . Nice position near center of town but no noise.
Séjour de 1 nuit en février 2019
Réponse de Smartflats team le 27 févr. 2019
hello and thank you for your review !

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
There was no internet and the TV was not working. When I contacted the owner, they responded promptly but said they will send an engineer the next day ... when I would be gone! This was not helpful as I booked the property for 24 hours. I have complained but instead they told me to book again with them so that I can get a discount! I found this rude and unprofessional.
Séjour de 1 nuit en décembre 2018
Réponse de Smartflats team le 29 janv. 2019
Hello thank you very much for your review. Our team has taken your observations into consideration. We hope to see you again in one of our Smartflats residences. The smartflats team

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice apartments close to EU institutions
Very nice apartments in a rather normal house, close to EU institutions, maybe the signage outside could be better. First I was little nervous about no reception in the building, but the distribution of access code and wi-fi password via e-mail worked well. Huge rooms and very clean and well furnished. The only disadvantage is there is no lift inside, but I knew that in advance (it may be a problem with heavy luggage however). No eating options inside. Not the cheapest accommodation, but that is unfortunately a rule in Brussels, so overall I can only recommend it. It is convenient especially for a longer stay, but good also for 1 nights or so.
Séjour de 1 nuit en novembre 2018
Réponse de Smartflats team le 29 janv. 2019
Hi Peter and thank you for this review, we are glad to see that you appreciated the location of our flat. Our team has taken your observations into consideration. We hope to see you again in one of our Smartflats residences. The smartflats team

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Séjour de 12 nuits en novembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Anbefales ikke
Ekkelt og møkkete. Hadde det vært rent hadde det vært perfekt, for leiligheten var kjempe stor og fin!
Séjour de 3 nuits en octobre 2018
Réponse de Sabrina le 24 oct. 2018
Hello and thank you! I hope we can welcome you back soon. Regards, the Smartflats team.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
apartamento al lado de las instituciones europeas bien comunicado por metro
Séjour de 2 nuits en août 2018
Réponse de Sabrina le 14 sept. 2018
Gracias por su comentario. Que tenga usted un buen día!

6/10 Satisfaisant

ROBERT, Australia

Les points forts : Propreté
BERLAYMONT 201
The Photos look great,but NOT ONE PHOTO,OR DESCRIPTION OF THE ROOM,tells you that you have to GO DOWN 16 steps to get to the bedrooms.The stairs have no handrails,so its fun taking your 23 kg cases down with nothing to hold on to.Free Wi Fi ran at 1-2 mbps,so don't expect to watch anything.Full size fridge,but the freezer was only big enough to put 8 cans of coke in.Free Toiletries ...consisted of ,squeeze bottles that you can wash your hands,hair and body with,it says that on the bottles ! One bathroom had a gap of 42 cm (17") to squeeze through to get to the shower. No Air Con,typical for Europe,but no fans of any kind,not even in the bathrooms. We happened to be there in a heatwave, 30- 33 c,the bedrooms were on the ground floor,if we opened the windows which had no insect screens on,we watched the pedestrians walk past.So you couldn't leave them open,as you would be upstairs and anyone could easily have got into the room. Housekeeping,once per stay,we were there 5 nights,never saw anyone. They say you have express check in and out,and multilingual staff,which mystified me as there is no reception,and you don't have a key, so you just close the door as you leave.The location is great,5 min walk,to some Pubs,Restaurants,Train.I'm not saying don't stay there,I'm just pointing out the things that aren't quite correct
Séjour de 5 nuits en juillet 2018
Réponse de Sabrina le 14 sept. 2018
I am sorry to see that you did not have a fully satisfying stay with us. I hope we can welcome you back soon at Smartflats to provide you with a better experience. Feel free to contact us so we can find the Smartflats that will best suit your needs (we have many residences in Brussels, Liège and Antwerp, so there is plenty of choice!).

8/10 Bien

Jose, España

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good flat with Metro stop,shops and laundry nearby
Séjour de 5 nuits en juin 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Appartamento spazioso e dotato di ogni comfort. Abbiamo viaggiato in 5, compreso un neonato e ci siamo trovati molto bene.
Séjour de 3 nuits en juin 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Réponse de Smartflats le 4 mai 2018
Thank you for this review !

10/10 Excellent

Winod

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Prima accommodatie
Réponse de Sara le 18 avr. 2018
Thanks for your comment! We are a happy to hear you enjoyed your stay.

8/10 Bien

Anthony

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Smartflats Design - Berlaymont
Good sized apartment ideally located for the European Council buildings. Carrefour Express supermarket 1 minute away for the essentials. A quiet area at night, but the auto-slamming front doors of neighbouring flats was a little annoying. Huge TV and excellent Wi-Fi. No complaints.
Séjour de 1 nuit en novembre 2017
Réponse de Tatiane le 14 nov. 2017
We had no problems with Anthony, he was a respectful guest and left the apartment in good conditions. Welcome back anytime!

8/10 Bien

Gatsby, Annapolis, MD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Property
We had an excellent stay. Staff on phone was great and responsive (they are not on property, access to the building and apartments is by access code), apartment was clean and well furnished. This property is great for kids as it is directly across the street from a lovely playground, it is also well located to the EU Commission, grocery stores, and a couple of neighborhood restaurants. The kitchen was well appointed and the apartment was comfortable. Parking was readily found on the street directly in front and it appeared well connected to the city's public transportation network. A very comfortable stay.
Séjour de 1 nuit en août 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Automatic access by code but staff avaialble online if necessary. Ceiling light in the room burnt out and reported but not fixed

6/10 Satisfaisant

Jean Noel

Les points faibles : Personnel et service
1.Television has only 2 chanels available. 2.Have to pay extra for duvet. 3.Dirty duvet found in one of the bedroom. 4.Delayed in email response- 2nd day in the flat , we sent email to smartflats (before 10:00) and mentioned the 2 issues but no response received from them so I called them and it was a long wait then finally the call was forwarded to a another (mobile) phone. Spoke to a lady and had to tell again the 2 issues and been told that someone will going to call me. Received a call in the afternoon and been told that we have to pay 25 euros if we want to have extra duvet and bedsheets and we said okay. But later on, they called me back to inform that they don't have extra duvet. It was disappointing and unacceptable because I would expect that these things are basic if you have a flat rental business. So if you accidentally throw up in your bed, you will have to sleep with it for the whole night or until they have available duvet and bed sheet. No solution provided with the television issue. Also I recommend smartflats to add washing machine and change the dishwasher because it's very noisy.

8/10 Bien

anna

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
清潔感のある広いホテル
全体的には良かったです。部屋もきれいでとても広かったです。ただ、土曜日なのに駐車場が何処も空いていなかったこと、部屋に入るまでにパスワードが長くて分かりにくく、苦労しました。

10/10 Excellent

Markku

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Brand new apartment
This isba brand new and beautiful apartment with several rooms. Excellent kitchen :D

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Centralt beliggende lejlighed til møder i EU
Dejlig stor lejlighed - centralt beliggende i EU-hovedkvarteret,. En smule kompliceret at skulle bruge dørkoder for at komme ind i bygningen og efterfølgende i lejligheden.
Réponse de General Manager le 26 sept. 2016
Hello, Thank you for your comment! Happy to see that you had a good stay. We hope to welcome you back very soon :) Have a lovely day, Tatiane Quality Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great location near the EU institutions
This was a really roomy and beautiful flat with a nice kitchen and a comfy bed. The bathroom was great. The location was good as I had meetings in the nearby area. The only downside was the fact that the corridors leading to the flat were rather dark and it was a bit difficult to find the light switch.

8/10 Bien

Jan, Oslo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stort, rent og sentralt for EU
Nyoppusset og veldig rent. Stor leilighet og høyt under taket. For noen kan det kanskje virke litt sterilt.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Smartflats Schuman 201
Booking was very easy and the only difficulties I had was in not receiving the access codes for the apartment two days prior to my arrival as was stated in all their correspondence. I had to phone them and they were most helpful when I did. The apartment itself was very modern and comfortable.