Avis sur Ramada by Wyndham Alleppey
Ramada by Wyndham Alleppey
Nehru Trophy Finishing Point, Punnamada, Ambalapuzha
Avis
7,4
Bien
7,6/10
Propreté
7,8/10
Personnel et service
7,4/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
Voyage en groupe
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Chinchu M le 5 avr. 2024
Dear Annie,NamaskaramAt the outset let me thank you for your patronage – we really appreciate the fact that you stayed with us.Undoubtedly, your review is probably the most comprehensive and we really appreciate the time and effort you have spent in articulating feedback for each area of the hotel as you experienced. I am sure that a lot of travelers will also benefit from your review.We wish you and your family safety and good health and urge you to continue your patronage with Ramada by Wyndham Alleppey.Thanks & regardsChinchu MManager - Reservations
8/10 Bien
Marie jo
6 déc. 2019
Les points forts : Personnel et service et confort de la chambre
Près des embarquements des péniches
Marie jo
Séjour de 2 nuits en décembre 2019
Réponse de Vidhya le 9 déc. 2019
Dear Guest,
It is a pleasure to know that you had a wonderful experience with us and would like to thank you for taking time out to review us on Expedia
We at Ramada Alleppey are delighted to read your feedback and your comments help in motivating the team to keep the service at par excellence.
We are glad that you enjoyed your stay..
It will be our distinct privilege to serve you in near future.
With Best Regards,
Vidhyalekshmi ,
Front Office Manager.
2/10 Horrible
Thibault
15 oct. 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very bad experience
Thibault
Séjour de 1 nuit en octobre 2019
Réponse de Vidhya le 16 oct. 2019
Dear Guest,
At the onset we would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.
We do understand that you had very high expectations from us and we failed to meet your expectation.
We have noted your valuable feedback and assure you that corrective actions has been immediately taken to avoid the same in future as we promise to deliver exemplary services at Ramada Alleppey.
However please take this as a one off incident and hope you will not let this mar the overall experience . and give us an opportunity to serve you again.
Thank you for your kind appreciation of the team for their service and assure you of our best hospitality on your next visit.
With Best Regards,
Vidhyalekshmi
Front Office Manager
8/10 Bien
alain, strasbourg
15 mars 2018
Les points forts : Propreté, personnel et service, confort de la chambre
alain
Séjour de 1 nuit en mars 2018
10/10 Excellent
Jean Pierre
20 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
séjour agréable
Jean Pierre
4/10 Médiocre
Chandrakantbhai
Voyage en famille
25 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Chandrakantbhai
Séjour de 5 nuits en février 2024
Réponse de Chinchu M le 5 avr. 2024
Dear Guest,NamaskaramWe are extremely concerned to know that you did not have a pleasant experience at Ramada by Wyndham Alleppey.We regret to learn of the issues that marred your stay with us. This is not how we would want you to remember your holiday with us. We have raised your feedback with our management team. The team has already started a process to investigate the matter. We request you not to take this as a norm and allow us one more opportunity to host you as per Ramada's usual repute.Thanks & regardsChinchu MManager - Reservations
2/10 Horrible
ALBIN
11 nov. 2023
ALBIN
Séjour de 2 nuits en novembre 2023
4/10 Médiocre
Richie
30 mai 2023
Richie
Séjour de 2 nuits en mai 2023
Réponse de Chinchu M le 20 juin 2023
Thank you for holidaying at Ramada by Wyndham Alleppey and sharing your valuable feedback. We are extremely concerned of the issues, which you have highlighted. This is not how we would want you to remember your vacation. The resort management has taken a note of your concerns and is doing all that it takes to ensure that the deviations are corrected at the earliest.
8/10 Bien
Bradley, EDMONTON
Voyage en couple
9 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bradley
Séjour de 1 nuit en mars 2023
Réponse de Chinchu M le 5 avr. 2023
At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us.Thank you for rating us as your favorite hotel .It is indeed a strong message which will encourage our team to keep up their good work.Once again we thank you for sharing your valuable feedback and look forward to welcome you back soon
4/10 Médiocre
Antony Paulson
6 mars 2023
Antony Paulson
Séjour de 1 nuit en mars 2023
Réponse de Chinchu M le 5 avr. 2023
Thank you for holidaying at Ramada by Wyndham Alleppey and sharing your valuable feedback.We are extremely concerned of the issues, which you have highlighted. This is not how we would want you to remember your vacation.The resort management has taken a note of your concerns and is doing all that it takes to ensure that the deviations are corrected at the earliest.
6/10 Satisfaisant
Malin
Voyage en groupe
24 oct. 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Malin
Séjour de 1 nuit en octobre 2022
10/10 Excellent
Tom
Voyage en famille
30 juin 2022
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Tom
Séjour de 2 nuits en juin 2022
8/10 Bien
Dhruv
5 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dhruv
Séjour de 1 nuit en mai 2022
2/10 Horrible
Kyle
26 mars 2022
Kyle
Séjour de 1 nuit en mars 2022
8/10 Bien
Voyageur vérifié
Voyage en famille
5 janv. 2022
Les points forts : Personnel et service
Voyageur vérifié
Séjour de 2 nuits en décembre 2021
Réponse de For Ramada by Wyndham Alleppey le 5 janv. 2022
Dear Guest,
Many thanks for taking out time to share your experience. Trust, you are keeping safe & healthy with your loved ones. It is only because of guest like you we have come many miles and feel still there is way to go.
Your words are very motivating for the team. very Trust to serve you again.
Take care
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
8 févr. 2021
Les points forts : Personnel et service et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en février 2021
Réponse de FOM le 5 avr. 2021
Dear Guest,
It is a pleasure to know that you had a wonderful experience with us and We do understand that you had very high expectations from us and we failed to meet your expectation..
We at Ramada Alleppey are delighted to read your feedback and your comments help in motivating the team to keep the service at par excellence.
We are glad that you enjoyed your stay..
It will be our distinct privilege to serve you in near future.
With Best Regards,
Vidhyalekshmi ,
Front Office Manager.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
4 mars 2020
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2020
Réponse de Vidhyalekshmi le 6 mars 2020
Dear Guest,
At the onset we would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.
We do understand that you had very high expectations from us and we failed to meet your expectation.
We have noted your valuable feedback and assure you that corrective actions has been immediately taken to avoid the same in future as we promise to deliver exemplary services at Ramada Alleppey.
However please take this as a one off incident and hope you will not let this mar the overall experience . and give us an opportunity to serve you again.
With Best Regards,
Vidhyalekshmi
Front Office Manager
4/10 Médiocre
Voyageur vérifié
23 févr. 2020
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de Vidhyalekshmi le 27 févr. 2020
Dear Guest.
Thank you for reviewing us on Expedia. We are glad you liked the facility .
It will be our distinct privilege to serve you in near future.
With Best Regards,
Vidhyalekshmi
Front Office Manager
6/10 Satisfaisant
Tajinder
Voyage en famille
12 janv. 2020
Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Very conveniently located but a very tired hotel
Tajinder
Séjour de 1 nuit en novembre 2019
Réponse de Vidhya le 14 janv. 2020
Dear Guest,
At the onset we would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback. We have Noted your valuable feedback regarding towels and swimming pool. Swimming pool is functional now, and it was closed for the periodical maintenance.
However please take this as a one off incident and hope you will not let this mar the overall experience . and give us an opportunity to serve you again.
Thank you for your kind appreciation of the team for their service and assure you of our best hospitality on your next visit.
With Best Regards,
Vidhyalekshmi
Front Office Manager
6/10 Satisfaisant
Uthup
Voyage en famille
3 janv. 2020
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Uthup
Séjour de 2 nuits en décembre 2019
Réponse de VIDHYA le 4 janv. 2020
Dear Guest,
At the onset we would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.
We do understand that you had very high expectations from us and we failed to meet your expectation.
However please take this as a one off incident and hope you will not let this mar the overall experience . and give us an opportunity to serve you again.
Thank you for your kind appreciation of the team for their service and assure you of our best hospitality on your next visit.
With Best Regards,
Vidhyalekshmi
Front Office Manager
8/10 Bien
Shilpa
31 déc. 2019
Shilpa
Séjour de 3 nuits en décembre 2019
2/10 Horrible
RONIT
14 oct. 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst hotel ever...stay away...not even 2 stars...
RONIT
Séjour de 2 nuits en octobre 2019
Réponse de Vidhya le 15 oct. 2019
Dear Guest,
At the onset we would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.Actually your booking for Superior Room and we have given a complimentary up gradation to the next Higher category called Premium.
We do understand that you had very high expectations from us and we failed to meet your expectation.As service recovery we have offered you 50% Discount on your extras.However please take this as a one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. Thank you for your kind appreciation of the team for their service and assure you of our best hospitality on your next visit.
With Best Regards,
Vidhyalekshmi
Front Office Manager
10/10 Excellent
Voyageur vérifié
30 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in Alleppey!
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de Front Office Manager le 1 oct. 2019
Dear Guest.
Thank you for reviewing us on Expedia
We are glad you liked the facility .
It will be our distinct privilege to serve you in near future.
With Best Regards,
Team Ramada Alleppey
10/10 Excellent
Voyageur vérifié
9 sept. 2019
Les points forts : Personnel et service
Voyageur vérifié
Séjour de 4 nuits en septembre 2019
Réponse de Front Office Manager le 12 sept. 2019
Dear Guest,
It is a pleasure to know that you had a wonderful experience with us and would like to thank you for taking time out to review us on Expedia
We at Ramada Alleppey are delighted to read your feedback and your comments help in motivating the team to keep the service at par excellence.
It will be our distinct privilege to serve you in near future.
With Best Regards,
Vidhyalekshmi ,
Front Office Manager
8/10 Bien
Katherine
Voyage en groupe
9 sept. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great room, a bit slow for customer service
Katherine
Séjour de 1 nuit en septembre 2019
Réponse de Front Office Manager le 13 sept. 2019
Dear Guest,
At the onset we would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.
We do understand that you had very high expectations from us and we failed to meet your expectation.
We have noted your valuable feedback as well and assure you that corrective actions has been immediately taken to avoid the same in future as we promise to deliver exemplary services at Ramada Alleppey.
However please take this as a one off incident and hope you will not let this mar the overall experience . and give us an opportunity to serve you again.
Thank you for your kind appreciation of the team for their service and assure you of our best hospitality on your next visit.
With Best Regards,
Vidhyalekshmi
Front Office Manager
8/10 Bien
Erik
25 juin 2019
Les points forts : Propreté, personnel et service, confort de la chambre
Ideal für Houseboat-trip (1 day)
Erik
Séjour de 2 nuits en mars 2019
Réponse de VIDHYALEKSHMI le 28 juin 2019
Dear Guest,
It is a pleasure to know that you had a wonderful experience with us and would like to thank you for taking time out to review us on Expedia
We at Ramada Alleppey are delighted to read your feedback and your comments help in motivating the team to keep the service at par excellence.
We are glad that you enjoyed your stay..
It will be our distinct privilege to serve you in near future.
With Best Regards,
Vidhyalekshmi
Front Office Manager.
4/10 Médiocre
Voyageur vérifié
19 avr. 2019
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en avril 2019
Réponse de Manager le 19 avr. 2019
Dear Guest,
NAMASKARAM!!!
Thank you for your valuable feedback. Your feedback will be shared with the team to ensure that corrective measures are undertaken.
6/10 Satisfaisant
Voyageur vérifié
22 mars 2019
Les points faibles : Confort de la chambre
Overall okay (but only for one night)
Voyageur vérifié
Séjour de 1 nuit en mars 2019
Réponse de Manager le 27 mars 2019
Dear Guest,
NAMASKARAM!!!
Thank you for your feedback, will check on the low scored parameters to ensure great service to our guests.
Regards
10/10 Excellent
Vijandran
16 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vijandran
Séjour de 1 nuit en mars 2019
Réponse de Manager le 19 mars 2019
Dear Mr Vijandran,
NAMASKARAM!!
Thank you for your valuable feedback. We are happy to hear that you had a memorable stay. We hope to serve you again.
4/10 Médiocre
Voyageur vérifié
Voyage en famille
3 mars 2019
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2019
Réponse de Manager le 15 mars 2019
Dear Guest,
NAMASKARAM!!
Thank you for your feedback, will check on the low scored parameters to ensure great service to our guests.
Regards
10/10 Excellent
Voyageur vérifié
Voyage en couple
20 févr. 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 1 nuit en février 2019
Réponse de Manager le 27 févr. 2019
Dear Guest,
Namaskaram !!!
We are delighted to hear that you had a memorable stay with us. We look forward to welcoming you soon with us at Ramada. Thank you..
8/10 Bien
Voyageur vérifié
9 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en février 2019
Réponse de Manager le 12 févr. 2019
Dear Guest,
NAMASKARAM!!!
Thank you for your valuable review online. We hope to see you again at Ramada Alleppey.
10/10 Excellent
Terje
6 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Et nydelig hideout.
Terje
Séjour de 2 nuits en février 2019
Réponse de Manager le 12 févr. 2019
Dear Terje,
NAMASKARAM!!
We are delighted to hear that you had a memorable stay with us. We look forward to welcoming you soon with us at Ramada by Wyndham Alleppey. Thank you..
8/10 Bien
Voyageur vérifié
24 janv. 2019
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nice Hotel, Great Service
Voyageur vérifié
Séjour de 1 nuit en janvier 2019
Réponse de Sanjukta B,Front Office Manager le 2 févr. 2019
Dear Guest,
It is a pleasure to know that you had a wonderful experience with us and would like to thank you for taking time out to review us .
We at Ramada Alleppey are delighted to read your feedback and have noted the ocncern raised by you on cleanliness and have taken the necessary corrective measures to rectify the same.
Thank you for your kind appreciation of the team for their service and assure you of our best hospitality on your next visit.
With Best Regards,
Sanjukta B
Front Office Manager
10/10 Excellent
Mohammed
19 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
روعة عالاخر
Mohammed
Séjour de 1 nuit en janvier 2019
Réponse de Sanjukta B-Front Office Manager le 2 févr. 2019
Dear Mr.Mohammed
Thank you for reviewing us.
We are glad you liked the facility .
It will be our distinct priviledge to serve you in near future.
Warm Regards,
Sanjukta B
Front Office Manager
8/10 Bien
Pratibha
8 janv. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pratibha
Séjour de 1 nuit en janvier 2019
Réponse de Sanjukta B-Front Office Manager le 2 févr. 2019
Dear Ms.Pratibha,
Thank you for reviewing us.
We are glad that you liked the facility and services on offer.
It will be our distinct priviledge to serve you in near future.
With Best Regards,
Sanjukta B
Front Office Manager
2/10 Horrible
Voyageur vérifié
31 déc. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2018
Réponse de Sanjukta B-Front Office Manager le 4 févr. 2019
Dear Guest,
At the onset we would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.
We do understand that you had very high expectations from us and we failed to meet your expectation.
Unfortunately during your stay we had an unforeseen situation where there was an issue with the heating system for which we duly regret.Hairdryer for the rooms other than suite is on request.We have noted your concerns and have taken the necessary measures to ensure the same in future.
However please take this as a one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again.
hospitality on your next visit.
With Best Regards,
Sanjukta B
Front Office Manager
2/10 Horrible
Richard
28 nov. 2018
Richard
Séjour de 14 nuits en novembre 2018
10/10 Excellent
Voyageur vérifié
23 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel
Voyageur vérifié
Séjour de 1 nuit en octobre 2018
10/10 Excellent
Voyageur vérifié
5 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2018
10/10 Excellent
Ramesh Krishnamurthy
11 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ramesh Krishnamurthy
Réponse de Chinchu M le 3 juin 2018
Thank You very much for choosing to stay at Ramada Alleppey and taking time to share your experiences on expedia We are sincerely delighted that you found our hospitality par excellence. It is feedback from valued guests like you that motivates us to strive for excellence.
Ramada Alleppey Team looks forward to the pleasure of welcoming you back again.
8/10 Bien
vernon
29 mars 2018
Les points forts : Propreté, personnel et service, confort de la chambre
Happy
vernon
Réponse de Chinchu M le 4 juin 2018
Dear Valued Guest,
Namaskaram!!
Thank you for your feedback regarding your visit to Ramada Alleppey . May I apologize for not meeting some of your expectations during your stay.
I have recorded your perceived feedback, it will help us to add on values to our services. Every feedback is important to us.
6/10 Satisfaisant
Ashok
9 mars 2018
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Ashok
Séjour de 1 nuit en mars 2018
6/10 Satisfaisant
GF, essex
7 mars 2018
Les points forts : Personnel et service
Les points faibles : Propreté
A bit tired
GF
Séjour de 4 nuits en février 2018
10/10 Excellent
Melanie, New York
6 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable Hotel on the Backwaters
Melanie
Séjour de 1 nuit en février 2018
8/10 Bien
Voyageur vérifié
25 févr. 2018
Les points forts : Personnel et service et confort de la chambre
Voyageur vérifié
10/10 Excellent
subha
24 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly staff
subha
6/10 Satisfaisant
Michael
22 févr. 2018
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
An average hotel
Michael
10/10 Excellent
Sanz, London
10 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Sanz
Séjour de 3 nuits en février 2018
8/10 Bien
Mital
17 janv. 2018
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mital
Séjour de 2 nuits en janvier 2018