The rooms are excellent and the hotel has many amenities. The buffet food is typical buffet food and nothing special, but fills your belly. We ended up eating out after the first day. We visited the spa and were very pleased with our experience.
My only complaint is that the first day we arrived, our Air conditioning in the room did not work. It was already a bit later in the evening when we discovered this so we sucked it up and didn’t notify the staff until the morning. However when we did notify the staff, it took us asking three times until the issue was fixed. The third employee we asked saw to it that the problem was fixed right away, while the previous two we asked it ended up taking over 3-4 hours for someone to come out and they still didn’t fix it. Thank you to the third employee that made sure the issue was resolved as staying in a hot room was unpleasant. After the ac was fixed, our stay was pleasing.
