Piscine extérieure, parasols de plage, chaises longues
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Avis sur Dona Filipa Hotel

5 out of 5
Dona Filipa Hotel
Vale Do Lobo, Algarve, Loulé

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 136 avis sur 259." "
Note des voyageurs de 8 (Bien), d’après 75 avis sur 259." "
Note des voyageurs de 6 (Satisfaisant), d’après 34 avis sur 259." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 259." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 259." "

9,2/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Hervé

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un excellent point de chute à Faro
Parfait point de chute à Vale do Lobo. A proximité de l’océan, des restaurants, des golfs, du supermarché. Très bon séjour dans cet hôtel !
Séjour de 5 nuits en décembre 2022
Réponse de Melani Viegas le 18 mai 2023
Dear Mr. Hervé,Thank your for reviewing your experience with us.We are thrilled that you enjoy our location.It was a pleasure to welcome you at our Hotel and we look forward to welcoming you back before long.Best regards,Melani ViegasGuest Relations

10/10 Excellent

Diane, Paris, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel hébergement de qualité, mais des bémols.
Attention aux chambres avec vue sur toit (une horreur), mais on a pu obtenir un changement. Il faudrait un plan de l'hôtel dans la chambre, cela aiderait car on se perd... Pas de sauna ni hamman au Spa... Enfin, la restauration du Primavera n'est pas au niveau d'un 5 étoiles : trop de plats proposés, produits sans goûts (éviter les œufs brouillés...) qui in fine paraissent ne pas être de qualité. Ils devraient songer à réduire le panel proposé et offrir des plats moins passe-partout.
Séjour de 7 nuits en juillet 2017

8/10 Bien

Juergen

Les points forts : Propreté
Les points faibles : Personnel et service
Hotel idéalement placé, mais daté
chambre vue mer demandée à la réservation indisponible 1ère chambre de remplacement vue mer proposée invivable (lit 90 cm de large et bruit de ventilateur sur le toit permanent, impossible de dormir) 2e chambre de remplacement vue jardin avec petit aperçu mer, installations sanitaires anciennes (bonde baignoire rouillée) Spa fermé piscine extérieure non chauffée, impraticable

2/10 Horrible

paul, paris

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
catégorie surévaluée - hôtel construit en 1968 ...
arrivée tardive suite changement de vol 2h du matin la réception nous explique que changerons de chambre au cours du séjour sans savoir l'expliquer renseignements pris, on s'aperçoit qu'ils ont eu recours a du yield management et évidemment les clients qui passent par des sites de réservation sont moins biens lotis

10/10 Excellent

L, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
idéal pour un séjour
Bon emplacement, océan, plage, golf, piscine, bref tout est à proximité et très accessible pour passer un agréable séjour et un repos bien mérité après des visites des principaux sites du Nord du Portugal!

2/10 Horrible

Tina

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements
I’m fortunate to travel around the world and the staff on reception were so rude and unhelpful, I’ve never experienced anything like it before. My bedroom was very dated and the bathroom was something from dark ages.
Séjour de 5 nuits en mai 2024
Réponse de Melani Viegas le 14 mai 2024
Dear Mrs. Tina Bradbury,Thank you for your comment about your recent stay in our Hotel.We deeply regret your dissatisfaction with our service at reception, please accept our apologies.Regarding the classic room you had, it was in accordance with your reservation, as we said in the reception, there was a option to change it to a premium room, but with an extra cost, for the future, we kindly recommend you to anticipate the type of typology that you prefer, so we can be in line with your expectations.We hope to have the opportunity to welcome you again in the future.Kind regards,Melani ViegasGuest Relations

8/10 Bien

George

Les points forts : Propreté, personnel et service, équipements
Heated pool very pleasantly warm - important in April. My room on the top (5th) floor had a beautiful sea and golf course view (though have heard rooms on 1st floor - under the swimming pool - were pretty grim). Great breakfast. Excellent location - 100m from the beach. Only things I had to fault were magnetic room key access - lock mechanism clearly needed replacing (tech came twice but didn’t resolve the issue) - which meant I had to go back down to reception to get a new card almost every time I went back to the room. Also - telephone did notconnect to reception/ guest services. Other than these mi or issues, a wonderful stay. Will return.
Séjour de 7 nuits en avril 2024
Réponse de Melani le 7 mai 2024
Dear Mr. George,Thank you for sharing your recent experience with us. We're delighted to hear that you had a wonderful stay and we really appreciate your positive feedback regarding our pool and location.We very much regret that you couldn't work with your room key and that you were unable to connect properly to the Internet. In order to reassure other guests, please, you should always ask for help to connect at the reception so that they can organize it for you, or if necessary they will offer you a voucher to connect to the internet (if you have a Apple device it does not allow the pop-up to connect properly).We're honored to have had the opportunity to host you, and we can't wait to welcome you back in a near future.Best regards,Melani ViegasGuest Relations

10/10 Excellent

Philippa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really liked this hotel, visited out of season (February) so it was quiet, peaceful and with great service and a beautiful setting by the sea/beach. If I was nit picking I’d say that it’s a shame the pool wasn’t warmer and that it was a shame there were no spa facilities on site and included in stay, eg sauna / jacuzzi. Also the tennis courts looked shabby. Most people are here for the golf however which doesn’t disappoint although be aware there is no shuttle bus to the local course (vale do lobo) which is a 5–10 min (walk with golf bag) and the shuttle bus to the other two courses nearby isn’t regular. Most people seem to hire a car so maybe not enough call for it. Finally, out of season the food options locally are limited , an excellent restaurant in the hotel and only one restaurant open within walking distance by the beach.
Séjour de 4 nuits en février 2024
Réponse de Melani Viegas le 1 mars 2024
Dear Mrs. Philippa,Thank you for taking the time to share your experience with us.It was a pleasure to serve you and we hope to welcome you back in the near future.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

magnus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

8/10 Bien

Andrew, Redding

Séjour de 3 nuits en novembre 2023

10/10 Excellent

Janet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We thoroughly enjoyed our stay at the Dona Filipa Hotel. The staff were extremely helpful particularly the reception staff. The food was excellent and we would be more than happy to return.
Séjour de 5 nuits en octobre 2023
Réponse de Melani Viegas le 7 nov. 2023
Dear Mr. Janet,Thank you for taking the time to share your feedback regarding your recent stay at our resort. We are delighted to hear that you enjoyed our staff and food. We look forward to welcoming you in a near future.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

Tracey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

8/10 Bien

nicholas

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en septembre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Séjour de 7 nuits en septembre 2023

10/10 Excellent

ALAN

Séjour de 1 nuit en août 2023

8/10 Bien

Katie Victoria, Wetherby

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 14 nuits en août 2023

10/10 Excellent

Matthew

Séjour de 4 nuits en août 2023

10/10 Excellent

David

Séjour de 3 nuits en août 2023

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
We were lucky and had a recently re-furbished room which was excellent. Big room and bathroom. Rest of hotel needs some modernising but llocation and for golf, beach an ideal location. I would recommend this hotel.
Séjour de 4 nuits en août 2023
Réponse de Melani Viegas le 15 nov. 2023
Dear Mr. Mark,We appreciate your feedback and we are delighted to hear that you recommend our hotel.It brings us immense joy to know that your room and our location were in line with your expectations.Thank you for choosing us, and we can't wait to have you back as our guest.Warm regards,Melani ViegasGuest Relations

8/10 Bien

Lucy

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Nice hotel with easy beach access.
A nice hotel, typically expensive, but understaffed, particularly around the pool and it’s part of the beach, which meant too much rubbish left by sunbeds (beach and pool) and around the pool itself. The pool was oddly warm (heated!), which offered no relief from the heat. The rooms, however, were very nice and well proportioned. The breakfast offering was good, with a chef offering eggs and omelettes made to order. The massage I had at the spa was not good. This hotel is under recent new ownership, and a nominal refurb, and it feels as though service is being reduced to maximise profits. Overall, a nice stay, though, and so convenient for access to the beach.
Séjour de 14 nuits en août 2023
Réponse de Melani Viegas le 16 nov. 2023
Dear Mr. Lucy,Thank you for sharing your comments about your experience at Dona Filipa Hotel.We are truly glad to know that you had a nice stay with us.Kindly note that your feedback has been delivered to the relevant Head of Departments.We look forward to the pleasure of welcoming you back to Dona Filipa Hotel on your next visit to Algarve.Warm regards,Melani ViegasGuest Relations

8/10 Bien

Arcangelo

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 7 nuits en août 2023

10/10 Excellent

Patricia

Séjour de 7 nuits en août 2023

10/10 Excellent

James

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel - everything was of a good standard
Séjour de 12 nuits en août 2023
Réponse de Melani Viegas le 21 nov. 2023
Dear Mr. James,Thank you for taking the time to review your experience with us.We hope to have the opportunity to welcome you again in a near future.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dona Filipa review
Excellent hotel - nothing was too much trouble and very comfortable. Please sort the floor boarding by the pool area though - very dangerous.
Séjour de 5 nuits en août 2023
Réponse de Melani Viegas le 15 nov. 2023
Dear Mr. Kenneth,Thank you for your comment on your experience with us.It brings us immense joy to learn that you found our Hotel excellent.Your kind words truly brightened our day, and we are overjoyed that your visit met your expectations.We acknowledge your note on our pool area.It was a pleasure to have you with us, we look forward to welcome you in a near future.Best regards,Melani ViegasGuest Relations

10/10 Excellent

martin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel in a great location,relaxed environment with lots to do.
Séjour de 10 nuits en août 2023

8/10 Bien

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good check in experience. Friendly and efficient. Restaurant bookings hit and miss with no feed back. Newly refurbished rooms very good. Breakfasts could have done with a wider variety of fruit but breakfast staff very good. Own private beach available and very comfortable as was the pool area. Although the food availability could be improved. Nothing to go with coffee!!! And lack of bar staff Overall we had enjoyable stay Thankyou to the manager
Séjour de 2 nuits en août 2023
Réponse de Melani Viegas le 15 nov. 2023
Dear Mrs. Angela,Thank you for sharing your feedback following your stay at Dona Filipa Hotel.We are genuinely thrilled to learn that you had a enjoyable experience during your stay with us.It was a pleasure to have you with us and we hope to welcoming you in a near future.Warm regards,Melani ViegasGuest Relations

10/10 Excellent

CHRISTINE

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

Paul

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Service was decent but delivered in a brusque way. I sense the staff are well trained but don’t have any fun and this work only mentally pollutes the culture of what is meant to be a resort ‘holiday/relaxed/fun’ hotel. Rooms decent. Pool area limited but beach overspill helps. Needs a gym.
Séjour de 2 nuits en août 2023
Réponse de Melani Viegas le 15 nov. 2023
Dear Mr. Paul,Thank you for sharing your feedback following your stay at Dona Filipa Hotel.We acknowledge your note on our staff, pool area and gym. Thank you again for allowing us to reflect on our service delivery in these particular circumstances, and we do hope you will give us the opportunity to welcome you back in the future.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

Jason

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Great stay friendly staff. Great location
Séjour de 3 nuits en août 2023
Réponse de Melani Viegas le 15 nov. 2023
Dear Mr. Jason,We really appreciate you taking the time to write us your comments about your stay.Thank you for choosing us, and we can't wait to have you back as our guest.Warm regards,Melani ViegasGuest Relations

8/10 Bien

deborah

Voyage en couple
Les points forts : Équipements
The entrance and communal areas of the hotel are sumptuous and plush in decor , however, although kept spotlessly clean, the room we had was very tired and old fashioned, and in need of upgrading. It was very spacious though, but disappointing in comparison to the rest of the hotel. Breakfast was excellent and we are dinner there on our first night and it was freshly cooked and delicious. All staff were extremely friendly, courteous and very helpful. They are an asset to the establishment.
Séjour de 10 nuits en août 2023
Réponse de Melani Viegas le 15 nov. 2023
Dear Mrs. Deborah,Thank you for your comments about your stay.We are immensely grateful for your positive review of our hotel. It is wonderful to hear that you found our breakfast excellent, you had a dinner that was freshly cooked and delicious and our staff was extremely friendly, courteous and very helpful during your stay. We look forward to welcoming you back on your next visit.Thank you for choosing us, and we can't wait to have you back as our guest.Kind regards,Melani ViegasGuest Relations

6/10 Satisfaisant

Margaret

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel is in a fantastic location across the road from the praca & beach. Reception area is very impressive, the restaurant (for breakfast), was great, fantastic food choice. Classic rooms are tired, Premium rooms are spacious. Pool area, definitely in need of repairs & renovation, tennis courts in need of repairs. Debris/litter outside our balcony was never colllected. Be aware that the hotel does allow dogs, very annoying when you have one in the next room which continually barks. Overall fantastic location but definitely not 5 star standard.
Séjour de 7 nuits en juillet 2023
Réponse de Melani Viegas le 15 nov. 2023
Dear Mrs. Margaret,Thank you for your review about your stay with us.Your note about some areas is well received as we constantly strive to improve our facilities, and your input helps us focus our efforts where needed.We look forward to welcoming you back on your next visit. If you have any specific suggestions or preferences for your return, please feel free to share them.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

Gavin, Walton

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are very warm and helpful and it's in a great relaxed location.
Séjour de 10 nuits en juillet 2023

8/10 Bien

Heyrick

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Very good
The staff are brilliant. The hotel is lovely but could do with a little tidying up around the edges, especially the pool which needs a clean as do the tennis courts. Overall a really good stay. The hotel is also in a great spot with lots of activities within walking distance.
Séjour de 12 nuits en juillet 2023
Réponse de Melani Viegas le 15 nov. 2023
Dear Mr. Heyrick,Thank you for your comments about your stay.Your note about some areas is well received. We constantly strive to improve our facilities, and your input helps us focus our efforts where needed.Thank you for choosing us, and we can't wait to have you back as our guest.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

martin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely,relaxing hotel in a great location.
Séjour de 3 nuits en juillet 2023
Réponse de Melani Viegas le 15 nov. 2023
Dear Mr. Martin,We are immensely grateful for your positive review of our hotel. We hope to have the pleasure of welcoming you in a near future.Warm regards,Melani ViegasGuest Relations

8/10 Bien

Michelle

Séjour de 3 nuits en juillet 2023

8/10 Bien

Jarett

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property, staff, dining. Great access to beach. Would stay here again.
Séjour de 3 nuits en juillet 2023
Réponse de Melani Viegas le 15 nov. 2023
Dear Mr. Jarett,We appreciate your feedback and we are delighted to hear that you would stay here again. We are thrilled that you enjoyed our experience with us.Best regards,Melani ViegasGuest Relations

4/10 Médiocre

Richard

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Peter

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Ann

Séjour de 7 nuits en juillet 2023

6/10 Satisfaisant

Karen

Voyage en couple
Les points forts : Propreté et personnel et service
Location is brilliant and they are in the middle of renovations. If you want a good room ask for a refurbished one. It is not a big bustling hotel. Check your bill. We were charged for food for the room next door. The outdoor pool is heated but the deck area is roasting hot to walk on. There are not enough sun beds and the English are up at 6 in the morning putting the towels on, clearing off and coming back after lunch. Not good at all. The hotel has an area on the beach so many had to go there. Would not be my first choice to return to this hotel but overall it was ok. We had a few struggles with problems as the staff would not budge and we found them to be dismissive.
Séjour de 7 nuits en juillet 2023
Réponse de Melani Viegas le 15 nov. 2023
Dear Mrs. Karen,Thank you for taking the time to share your feedback regarding your recent stay at our resort.It brings us immense joy to learn that you found our Hotel quite and our location brilliant.We really appreciate your input about certain areas in need of attention, as our aim is always to provide an exceptional experience for all our guests.Thank you for choosing us for your relaxing break, and we look forward to the opportunity to provide you with an even more enjoyable stay.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023

8/10 Bien

Philip

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff are fantastic but the hotel is tired and definitely not 5 star, sorry.
Séjour de 8 nuits en juin 2023
Réponse de Melani Viegas le 15 nov. 2023
Dear Mr. Philips,We are extremely grateful for your feedback regarding your stay with us.We are delighted to hear that our staff was according your expectations.Once again thank you for your review and we look forward to having the opportunity of welcoming you back to Dona Filipa Hotel.Kind regards,Melani ViegasGuest Relations

6/10 Satisfaisant

Michael

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Der Empfang und Service ist gut. Jedoch das Preis-Leistung-Verhältnis stimmt nicht. Die Zimmer sind nicht renoviert und die bereits renovierten sind nicht schön. Das Publikum ist sehr Engländer lastig und trinken schon morgens im Pool Bier. Es gibt nicht mal Glas Becher, in der Außenanlage, da man seinen Gästen nicht zutraut diese nicht hinzuschmeißen.
Séjour de 2 nuits en juin 2023
Réponse de Melani Viegas le 15 nov. 2023
Dear Mr. Michael,Thank you for sharing your feedback following your stay with us.Our guest’s feedback is invaluable to us, as it helps us to improve and ensure we are providing the best possible experience.We hope to have the opportunity to welcoming you again at Dona Filipa Hotel.Best regards,Melani ViegasGuest Relations

8/10 Bien

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023

8/10 Bien

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juin 2023

10/10 Excellent

Nicholas

Séjour de 1 nuit en juin 2023

10/10 Excellent

Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Premium room very good.
Séjour de 10 nuits en mai 2023
Réponse de Melani Viegas le 9 juin 2023
Dear Mr. Philips,Thank you for your review. We are very pleased that you enjoyed your room.We are look forward to welcoming you back soon.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2023

8/10 Bien

Michael

Séjour de 10 nuits en mai 2023

10/10 Excellent

Julieann

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en mai 2023