Avis sur Hilton Alexandria Green Plaza
Hilton Alexandria Green Plaza
14th of May Bridge Road, Smouha, Alexandria
Avis
8,2
Très bien
8,4/10
Propreté
8,4/10
Personnel et service
8,4/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille
28 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Aya Helmy le 28 déc. 2021
Dear Mr. Islam,
Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve.
Looking forward to welcoming you again at the Hilton Alexandria Green Plaza.
With my kindest regards
Aya Helmy
Quality Control Manager
8/10 Bien
Arno
Voyage d’affaires
24 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ok
Arno
Séjour de 3 nuits en novembre 2021
Réponse de Aya Helmy le 29 nov. 2021
Dear Mr. Arno,
Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again.
With my kindest regards,
Aya Helmy
Quality Control Manager
8/10 Bien
Dali, France
Voyage d’affaires
11 oct. 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Dali
Séjour de 1 nuit en octobre 2019
Réponse de Hilton Alexandria Green Plaza le 13 oct. 2019
Thank you for your review. Looking forward to welcoming you in the near future at Hilton Alexandria Green Plaza.
4/10 Médiocre
eric
16 déc. 2014
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
this hotel des not deserve this price
eric
6/10 Satisfaisant
Jean, France
11 août 2014
Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Points négatifs
Jean
4/10 Médiocre
francoise et jean louis, le caire / paris
6 nov. 2011
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
loin de tout et bruyant ne merite pas ses etoiles!
francoise et jean louis
8/10 Bien
Blaise, Lausanne
20 oct. 2011
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Blaise
6/10 Satisfaisant
walid, France
10 mai 2009
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Acceptable
walid
8/10 Bien
Louis
Voyage d’affaires
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Louis
Séjour de 1 nuit en janvier 2024
4/10 Médiocre
YUSUKE
Voyage d’affaires
22 déc. 2023
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
YUSUKE
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Walid
20 déc. 2023
Walid
Séjour de 1 nuit en décembre 2023
Réponse de Aya Helmy le 21 déc. 2023
Dear M. Walid,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
10/10 Excellent
Walid
Voyage en famille, Voyage en couple
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walid
Séjour de 7 nuits en novembre 2023
Réponse de Aya Helmy le 3 déc. 2023
Dear Mr. Walid,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
10/10 Excellent
Kerry
Voyage en groupe
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely
Kerry
Séjour de 1 nuit en novembre 2023
Réponse de Aya Helmy le 27 nov. 2023
Dear Mr. Burns,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
10/10 Excellent
Ahmed
Voyage en groupe, Voyage d’affaires
8 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel and personnel; excellent service
Ahmed
Séjour de 3 nuits en novembre 2023
Réponse de Aya Helmy le 12 nov. 2023
Dear Mr. Ahmed,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
10/10 Excellent
James
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en octobre 2023
Réponse de Aya Helmy le 16 oct. 2023
Dear Mr. Provenzale,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
10/10 Excellent
Asmaa
Voyage en famille avec de jeunes enfants
13 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Asmaa
Séjour de 1 nuit en septembre 2023
Réponse de Aya Helmy le 15 oct. 2023
Dear Ms. Asmaa,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
8/10 Bien
Markus
Voyage en groupe, Voyage d’affaires
30 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Markus
Séjour de 2 nuits en septembre 2023
Réponse de Aya Helmy le 1 oct. 2023
Dear Mr. Brauweiler,Thank you very much for your comments on Expedia.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards,Aya HelmyQuality Control Manager
2/10 Horrible
Ahmed
28 sept. 2023
Les points faibles : Propreté et personnel et service
Ahmed
Séjour de 1 nuit en septembre 2023
Réponse de Aya Helmy le 1 oct. 2023
Dear Mr. Mahmoud,Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Expedia.com.We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations. Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza.Kindest regards,Aya HelmyQuality Control Manager
8/10 Bien
DAI HYUN
Voyage d’affaires
28 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DAI HYUN
Séjour de 1 nuit en septembre 2023
Réponse de Aya Helmy le 1 oct. 2023
Dear Mr. Kim,Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager
10/10 Excellent
Howard
26 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Howard
Séjour de 1 nuit en septembre 2023
Réponse de Aya Helmy le 12 nov. 2023
Dear Mr. Baranker,Thank you so much for posting your nice comments on Expdia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
8/10 Bien
Haider
Voyage d’affaires
19 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Haider
Séjour de 1 nuit en septembre 2023
Réponse de Aya Helmy le 19 sept. 2023
Dear Mr. Jaddoa,Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards,Aya HelmyQuality Control Manager
10/10 Excellent
TAKAKO
19 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TAKAKO
Séjour de 2 nuits en septembre 2023
Réponse de Aya Helmy le 19 sept. 2023
Dear Ms. Fukuoka,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
10/10 Excellent
Marites
12 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marites
Séjour de 2 nuits en septembre 2023
Réponse de Aya Helmy le 17 sept. 2023
Dear Mr. Consengco,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
10/10 Excellent
Mohamed
30 juil. 2023
Mohamed
Séjour de 2 nuits en juillet 2023
Réponse de Hilton Alexandria Green Plaza le 14 sept. 2023
Thank you so much for staying with us! It was a pleasure having you and we are happy to see your rating and to hear you had a great stay.
10/10 Excellent
HAJNA, KATY
27 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
HAJNA
Séjour de 3 nuits en juin 2023
Réponse de Aya Helmy le 29 juin 2023
Dear Ms. Hajna,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
10/10 Excellent
Yousef
8 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yousef
Séjour de 5 nuits en juin 2023
Réponse de Aya Helmy le 8 juin 2023
Dear Mr. Yousef,Thank you so much for posting your nice comments on Cheap tickets. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
10/10 Excellent
Abdulaziz
5 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abdulaziz
Séjour de 1 nuit en juin 2023
Réponse de Aya Helmy le 5 juin 2023
Dear Mr. Abdul Aziz,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
6/10 Satisfaisant
Mohamed, Niles
23 mai 2023
Les points faibles : Personnel et service
Mohamed
Séjour de 7 nuits en mai 2023
Réponse de Aya Helmy le 24 mai 2023
Dear Mr. Mohamed,Thank you very much for your comments on Expedia.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager
10/10 Excellent
Harin
16 mai 2023
Harin
Séjour de 2 nuits en mai 2023
Réponse de Aya Helmy le 5 juin 2023
Dear Ms. Harin,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
10/10 Excellent
Mohamed, Niles
12 mai 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Mohamed
Séjour de 3 nuits en mai 2023
Réponse de Aya Helmy le 14 mai 2023
Dear Mr. Mohamed,,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
10/10 Excellent
Evelina
Voyage en famille
29 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hilton Green Plaza Alexandria
Evelina
Séjour de 4 nuits en avril 2023
Réponse de Aya le 30 avr. 2023
Dear Ms. Abbie,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
10/10 Excellent
Francisco
26 avr. 2023
Francisco
Séjour de 2 nuits en avril 2023
Réponse de Aya Helmy le 24 mai 2023
Dear Mr. Francisco,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
6/10 Satisfaisant
Huda
13 avr. 2023
Huda
Séjour de 4 nuits en avril 2023
Réponse de Aya le 16 avr. 2023
Dear Ms. Huda,Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager
10/10 Excellent
HEBA
10 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
HEBA
Séjour de 4 nuits en avril 2023
Réponse de Aya le 16 avr. 2023
Dear Ms. Heba,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
8/10 Bien
Stephane
Voyage d’affaires
12 mars 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Stephane
Séjour de 8 nuits en mars 2023
Réponse de Aya Helmy le 12 mars 2023
Dear Mr. Stephan,Thank you very much for your comments on Expedia. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused from the noise and the cigarettes odor which did not meet your expectation. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager
10/10 Excellent
Walid
2 mars 2023
Walid
Séjour de 5 nuits en février 2023
Réponse de Aya Helmy le 5 mars 2023
Dear Mr. Walid,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
8/10 Bien
SHERIF
Voyage d’affaires
12 janv. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Good Value for the Price
SHERIF
Séjour de 1 nuit en janvier 2023
Réponse de Aya Helmy le 15 janv. 2023
Dear Mr. Sherif,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
10/10 Excellent
Yasser
Voyage d’affaires
26 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yasser
Séjour de 2 nuits en septembre 2022
Réponse de Aya Helmy le 10 oct. 2022
Dear Mr. Yasser,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager
2/10 Horrible
Jennifer
24 sept. 2022
Jennifer
Séjour de 1 nuit en septembre 2022
Réponse de Aya Helmy le 25 sept. 2022
Dear Ms. Jennifer,Thank you very much for choosing to book your stay at Hilton Alexandria Green Plaza and for taking the time to share with us your review on Hotels.com.We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating, I am concerned to find you not satisfied. Appreciate to send me the details of your dissatisfaction to take if further with the concerned departments. Please accept our sincere apologies for any inconvenience and for failing to meet your expectations. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza.Kindest regards,Aya HelmyQuality Control Manager
8/10 Bien
DAVID
16 août 2022
DAVID
Séjour de 1 nuit en août 2022
Réponse de Aya Helmy le 18 août 2022
Dear Mr. David,
Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again.
With my kindest regards,
Aya Helmy
Quality Control Manager
8/10 Bien
Fahad
Voyage en famille
22 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fahad
Séjour de 5 nuits en juillet 2022
Réponse de Aya Helmy le 24 juil. 2022
Dear Mr. Fahad,
Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again.
With my kindest regards,
Aya Helmy
Quality Control Manager
4/10 Médiocre
Philip
15 juil. 2022
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Philip
Séjour de 2 nuits en juillet 2022
Réponse de Aya Helmy le 16 juil. 2022
Dear Mr. Philip,
Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Expedia.
We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards.
However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations.
Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable.
As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza.
Kindest regards,
Aya Helmy
Quality Control Manager
8/10 Bien
richard
14 juil. 2022
Les points forts : Personnel et service et confort de la chambre
richard
Séjour de 2 nuits en juillet 2022
Réponse de Aya Helmy le 16 juil. 2022
Dear Mr. Richard,
Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again.
With my kindest regards,
Aya Helmy
Quality Control Manager
8/10 Bien
Rashed, Doha
Voyage en famille
23 juin 2022
Les points forts : Propreté et équipements
Rashed
Séjour de 4 nuits en juin 2022
Réponse de Aya Helmy le 16 juil. 2022
Dear Mr. Rashed,
Thank you very much for your comments on Expedia. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again.
With my kindest regards,
Aya Helmy
Quality Control Manager
10/10 Excellent
Mohamed
Voyage en couple
13 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mohamed
Séjour de 3 nuits en juin 2022
Réponse de Aya Helmy le 13 juin 2022
Dear Mr. Mohamed,
Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve.
Looking forward to welcoming you again at the Hilton Alexandria Green Plaza.
With my kindest regards
Aya Helmy
Quality Control Manager
10/10 Excellent
Rami
7 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rami
Séjour de 3 nuits en mai 2022
Réponse de Aya Helmy le 13 juin 2022
Dear Mr. Rami,
Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve.
Looking forward to welcoming you again at the Hilton Alexandria Green Plaza.
With my kindest regards
Aya Helmy
Quality Control Manager
6/10 Satisfaisant
Raphael Nhlanhla
17 avr. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Average
Raphael Nhlanhla
Séjour de 2 nuits en avril 2022
Réponse de Aya Helmy le 27 avr. 2022
Dear Mr. Raphael,
Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes.
Kind regards
Aya Helmy
Quality Control Manager
10/10 Excellent
Emma
Voyage en famille
26 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emma
Séjour de 2 nuits en mars 2022
Réponse de Aya Helmy le 27 mars 2022
Dear Ms. Emma,
Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve.
Looking forward to welcoming you again at the Hilton Alexandria Green Plaza.
With my kindest regards
Aya Helmy
Quality Control Manager
10/10 Excellent
Hala
Voyage en famille
23 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had a great time.
Hala
Séjour de 4 nuits en février 2022
Réponse de Aya Helmy le 24 févr. 2022
Dear Ms. Hala,
Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve.
Looking forward to welcoming you again at the Hilton Alexandria Green Plaza.
With my kindest regards
Aya Helmy
Quality Control Manager
6/10 Satisfaisant
Catherine
16 janv. 2022
Catherine
Séjour de 2 nuits en janvier 2022
Réponse de Aya Helmy le 24 janv. 2022
Dear Ms. Catherine,
Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes.
Kind regards
Aya Helmy
Quality Control Manager