Piscine couverte, 2 piscines extérieures, tentes de plage

Avis sur Hilton Alexandria Green Plaza

5 out of 5
Hilton Alexandria Green Plaza
14th of May Bridge Road, Smouha, Alexandria

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 68 avis sur 149." "
Note des voyageurs de 8 (Bien), d’après 40 avis sur 149." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 149." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 149." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 149." "

8,4/10

Propreté

8,4/10

Personnel et service

8,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Islam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Aya Helmy le 28 déc. 2021
Dear Mr. Islam, Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

8/10 Bien

Arno

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ok
Bon hotel, tout est conforme a la description, belle piscine intérieure et extérieure
Séjour de 3 nuits en novembre 2021
Réponse de Aya Helmy le 29 nov. 2021
Dear Mr. Arno, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

8/10 Bien

Dali, France

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
ETABLISSEMENT TRES CLEAN POUR MOI HOTEL RESSEMBLE A GD IMMEuble. Centre ville. JE ME SIIS TROMPEE D HOTEL VOULAIT HILTON CORNICHE DC UN PEU DECUE. Personnel bon
Séjour de 1 nuit en octobre 2019
Réponse de Hilton Alexandria Green Plaza le 13 oct. 2019
Thank you for your review. Looking forward to welcoming you in the near future at Hilton Alexandria Green Plaza.

4/10 Médiocre

eric

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
this hotel des not deserve this price
swimming pool is cold. It is not warmed. In the room we can here people of the street.

6/10 Satisfaisant

Jean, France

Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Points négatifs
Piscine: l'eau etait sale, et les gens baignent avec leurs vetements (hommes et femmes), pas d'hygiene ... Le gym: magré que c'est indiqué que c'est interdit au moins de 16 ans, il y avait des enfants (pleins) moins de 4 ans sans aucune surveillance ... completement decevant

4/10 Médiocre

francoise et jean louis, le caire / paris

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
loin de tout et bruyant ne merite pas ses etoiles!
centre commercial tres frequenté par les egyptiens au rez de chaussees de l'immeuble toutes les fenetres des chambres donnent sur une allee a ciel ouvert desservant les boutiques du rez de chausses !! lits tres moyen, un simple drap housse sur un matelas dur, couette par contre ok lit supplementaire spartiate salle de bain moyenne le personnel est charmant c'est vraiment tout ce qu'on peut dire ! a deconseiller....

8/10 Bien

Blaise, Lausanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

walid, France

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Acceptable
Vue le manque de nombre suffisant d'hotel à Alexandrie, c'est le meilleur hotel rapport qualité / prix

8/10 Bien

Louis

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

YUSUKE

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The facility was old but well organized. And al of staff were very kind but not professional.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Walid

Séjour de 1 nuit en décembre 2023
Réponse de Aya Helmy le 21 déc. 2023
Dear M. Walid,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Walid

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Centrally located close to anything you need
Séjour de 7 nuits en novembre 2023
Réponse de Aya Helmy le 3 déc. 2023
Dear Mr. Walid,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Kerry

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely
Beautiful hotel by shops and and restaurants. Rooms lovely spacious and clean. Every ones services has been fantastic. ⭐️⭐️⭐️⭐️⭐️
Séjour de 1 nuit en novembre 2023
Réponse de Aya Helmy le 27 nov. 2023
Dear Mr. Burns,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Ahmed

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel and personnel; excellent service
Excellent hotel Very good layout Practical Good size rooms Always clean Room service turnover even folded my leftover clothes on the couch. Best aspect of the hotel, are the people that work there.
Séjour de 3 nuits en novembre 2023
Réponse de Aya Helmy le 12 nov. 2023
Dear Mr. Ahmed,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Desk reception Mirna very helpful
Séjour de 2 nuits en octobre 2023
Réponse de Aya Helmy le 16 oct. 2023
Dear Mr. Provenzale,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Asmaa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed in the new part of the hotel and it was super clean and nice. The reception guy was very pleasant and helpful. The pool was very good and big and of course the shopping center in the plaza was a plus.
Séjour de 1 nuit en septembre 2023
Réponse de Aya Helmy le 15 oct. 2023
Dear Ms. Asmaa,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

8/10 Bien

Markus

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice Hotel in good area. Service good , rooms ok , breakfast good , just annoying a lot of childrens don't have any behavior in the restaurant. Missing service at the pool bar and also the maon bar.closed at 11:30 pm. Not really normal for a 5* Hotel.
Séjour de 2 nuits en septembre 2023
Réponse de Aya Helmy le 1 oct. 2023
Dear Mr. Brauweiler,Thank you very much for your comments on Expedia.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards,Aya HelmyQuality Control Manager

2/10 Horrible

Ahmed

Les points faibles : Propreté et personnel et service
They knocked the door for no reason.
Séjour de 1 nuit en septembre 2023
Réponse de Aya Helmy le 1 oct. 2023
Dear Mr. Mahmoud,Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Expedia.com.We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations. Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza.Kindest regards,Aya HelmyQuality Control Manager

8/10 Bien

DAI HYUN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Aya Helmy le 1 oct. 2023
Dear Mr. Kim,Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager

10/10 Excellent

Howard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Aya Helmy le 12 nov. 2023
Dear Mr. Baranker,Thank you so much for posting your nice comments on Expdia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

8/10 Bien

Haider

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Aya Helmy le 19 sept. 2023
Dear Mr. Jaddoa,Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards,Aya HelmyQuality Control Manager

10/10 Excellent

TAKAKO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ショッピングセンター内にあるホテルのため レストランやカフェもまわりにたくさんあります。 部屋は清潔で過ごしやすいです。 スタッフの対応も素晴らしいです。
Séjour de 2 nuits en septembre 2023
Réponse de Aya Helmy le 19 sept. 2023
Dear Ms. Fukuoka,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Marites

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service
Séjour de 2 nuits en septembre 2023
Réponse de Aya Helmy le 17 sept. 2023
Dear Mr. Consengco,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Mohamed

Séjour de 2 nuits en juillet 2023
Réponse de Hilton Alexandria Green Plaza le 14 sept. 2023
Thank you so much for staying with us! It was a pleasure having you and we are happy to see your rating and to hear you had a great stay.

10/10 Excellent

HAJNA, KATY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La instacion esta buena y buen servicio.
Séjour de 3 nuits en juin 2023
Réponse de Aya Helmy le 29 juin 2023
Dear Ms. Hajna,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Yousef

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It's inside the plaza a lot of shopping and cafe's Which is great
Séjour de 5 nuits en juin 2023
Réponse de Aya Helmy le 8 juin 2023
Dear Mr. Yousef,Thank you so much for posting your nice comments on Cheap tickets. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Abdulaziz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shopping
Séjour de 1 nuit en juin 2023
Réponse de Aya Helmy le 5 juin 2023
Dear Mr. Abdul Aziz,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

6/10 Satisfaisant

Mohamed, Niles

Les points faibles : Personnel et service
receptionist Was not nice at all
Séjour de 7 nuits en mai 2023
Réponse de Aya Helmy le 24 mai 2023
Dear Mr. Mohamed,Thank you very much for your comments on Expedia.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager

10/10 Excellent

Harin

Séjour de 2 nuits en mai 2023
Réponse de Aya Helmy le 5 juin 2023
Dear Ms. Harin,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Mohamed, Niles

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very nice plce
Séjour de 3 nuits en mai 2023
Réponse de Aya Helmy le 14 mai 2023
Dear Mr. Mohamed,,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Evelina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hilton Green Plaza Alexandria
En fantastisk vistelse med trevlig personal, fantastisk mat och trevlig miljö
Séjour de 4 nuits en avril 2023
Réponse de Aya le 30 avr. 2023
Dear Ms. Abbie,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Francisco

Séjour de 2 nuits en avril 2023
Réponse de Aya Helmy le 24 mai 2023
Dear Mr. Francisco,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

6/10 Satisfaisant

Huda

It was okay. It wasn’t bad but it could be better than what we found.the hotel need new modern furniture.the air freshener is going to make a big difference in the rooms and hallway of the hotel
Séjour de 4 nuits en avril 2023
Réponse de Aya le 16 avr. 2023
Dear Ms. Huda,Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager

10/10 Excellent

HEBA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely place Super friendly staff Thanks to all from room 108 🌷🌷🌷 One of a kind architecture design Incredible location (the mall it lies within even has government services instead of going to places far to get them) Room service very attentive Lovely experience Will use it again
Séjour de 4 nuits en avril 2023
Réponse de Aya le 16 avr. 2023
Dear Ms. Heba,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

8/10 Bien

Stephane

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Located within a shopping complex, makes for noisy surroundings. Strong cigarette odor that does not go away. Staff very nice and helpful.
Séjour de 8 nuits en mars 2023
Réponse de Aya Helmy le 12 mars 2023
Dear Mr. Stephan,Thank you very much for your comments on Expedia. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused from the noise and the cigarettes odor which did not meet your expectation. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager

10/10 Excellent

Walid

Séjour de 5 nuits en février 2023
Réponse de Aya Helmy le 5 mars 2023
Dear Mr. Walid,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

8/10 Bien

SHERIF

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Good Value for the Price
Nice Hotel, but I do not know why they gave us a very far room, although the hotel was had very low occupancy.
Séjour de 1 nuit en janvier 2023
Réponse de Aya Helmy le 15 janv. 2023
Dear Mr. Sherif,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Yasser

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I liked the place, on top of a shopping mall, and a food court
Séjour de 2 nuits en septembre 2022
Réponse de Aya Helmy le 10 oct. 2022
Dear Mr. Yasser,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

2/10 Horrible

Jennifer

Séjour de 1 nuit en septembre 2022
Réponse de Aya Helmy le 25 sept. 2022
Dear Ms. Jennifer,Thank you very much for choosing to book your stay at Hilton Alexandria Green Plaza and for taking the time to share with us your review on Hotels.com.We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating, I am concerned to find you not satisfied. Appreciate to send me the details of your dissatisfaction to take if further with the concerned departments. Please accept our sincere apologies for any inconvenience and for failing to meet your expectations. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza.Kindest regards,Aya HelmyQuality Control Manager

8/10 Bien

DAVID

Séjour de 1 nuit en août 2022
Réponse de Aya Helmy le 18 août 2022
Dear Mr. David, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

8/10 Bien

Fahad

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en juillet 2022
Réponse de Aya Helmy le 24 juil. 2022
Dear Mr. Fahad, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

4/10 Médiocre

Philip

Les points forts : Propreté et équipements
Les points faibles : Personnel et service
The hotel was beautiful, but the staff told me at first i didnt have a reservation- yhen when i arrived they tolf me I didnt pay but had to pay them again. Whe i produced my confirmation email they said they needed to double check and then finally said it was ok. The staff the next day allowed a very late checkout, but i feel the feeling of being scammed left a bitter taste in my mouth.
Séjour de 2 nuits en juillet 2022
Réponse de Aya Helmy le 16 juil. 2022
Dear Mr. Philip, Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Expedia. We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations. Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza. Kindest regards, Aya Helmy Quality Control Manager

8/10 Bien

richard

Les points forts : Personnel et service et confort de la chambre
Séjour de 2 nuits en juillet 2022
Réponse de Aya Helmy le 16 juil. 2022
Dear Mr. Richard, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

8/10 Bien

Rashed, Doha

Voyage en famille
Les points forts : Propreté et équipements
Oooo
Séjour de 4 nuits en juin 2022
Réponse de Aya Helmy le 16 juil. 2022
Dear Mr. Rashed, Thank you very much for your comments on Expedia. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

10/10 Excellent

Mohamed

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff
Séjour de 3 nuits en juin 2022
Réponse de Aya Helmy le 13 juin 2022
Dear Mr. Mohamed, Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

10/10 Excellent

Rami

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel, classy area , nice property, staff were amazing and always there to help from cleaning staff to reception to security to guys around the pool! I enjoyed my time there and will definitely consider this hotel for my future stays in Alexandria
Séjour de 3 nuits en mai 2022
Réponse de Aya Helmy le 13 juin 2022
Dear Mr. Rami, Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

6/10 Satisfaisant

Raphael Nhlanhla

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Average
The hotel is good and staff is very courteous. I was disappointed with the breakfast offerings. It’s no where near the Hilton hotels standard. Just different types of breads and cheese.
Séjour de 2 nuits en avril 2022
Réponse de Aya Helmy le 27 avr. 2022
Dear Mr. Raphael, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Aya Helmy Quality Control Manager

10/10 Excellent

Emma

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2022
Réponse de Aya Helmy le 27 mars 2022
Dear Ms. Emma, Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

10/10 Excellent

Hala

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had a great time.
The hotel is clean nice service. Many restaurants. The room was very clean and the bed was comfortable. The mall is below the hotel with lots of shops a movie theater and restaurants including Pizza Hut KFC and Starbuck. The hotel is located in the center of Alexandria. The room also had a good size fridge. I had 2 rooms. My family loved it.
Séjour de 4 nuits en février 2022
Réponse de Aya Helmy le 24 févr. 2022
Dear Ms. Hala, Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

6/10 Satisfaisant

Catherine

Séjour de 2 nuits en janvier 2022
Réponse de Aya Helmy le 24 janv. 2022
Dear Ms. Catherine, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Aya Helmy Quality Control Manager