Les notes se basent sur un nombre total de 271 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,1 sur 5
Recommandé par 88 % des clients
4,3 Propreté de la chambre
4,2 Services et personnel
4,0 Confort de la chambre
4,1 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
3 sur 5
Recommandé
par un voyageur vérifié

close to grand case. great restaurants

Publié le 14 mars 2014 sur Hotels.com
great location; tired hotel w few amenities, too $$$
1 sur 5
Recommandé
pour Couples
par World traveler de USA

Waited 3 hours to check-in

Publié le 23 févr. 2014 sur Hotels.com
They told us that our room is not ready and made us waited outside for 3 hours.
2 sur 5
par Jerry de Houston, TX, USA

Go to the Radisson

Publié le 3 févr. 2014
Les + : beach
Les - : room
Situation : Go the Holland side of the island
The hotel had a great location with the beach. The room was ok, but now up to the standards one would expect for the cost of the room. Exceeding higher cost that one would not expect for the meals and drinks. The staff seemed to have not a care to help you and would not answer questions in a positive manner. Lobby was very poor. Service was poor.
1 sur 5
par un voyageur vérifié

GO ELSE WHERE

Publié le 30 déc. 2013
Les + : LEAVING
ROOM KEYS DON'T WORK; STAFF WALKS IN ROOM; CALLS FOR SUPERVISOR GO UNANSWERED; MANY OTHER ISSSUES NOT TO BE EXPECTED AT THESE PRICES. POOR PLACE TO STAY.
1 sur 5
par russres de Houston, TX

Read the fine print!

Publié le 28 déc. 2013
We booked a four person suite advertised at $348 on the Expedia sight and were surprised when they tacked on a $250 extra person charge for our daughter as the third person in the room. Restaurant was not available unless you had signed up for the all exclusive plan, which was not mentioned on the web site. We ate at the hotel next door. Rooms were very plain though large. Had to ask twice at the front desk to have the spare bed made up that we had paid the $250 extra for. Nice beach, but otherwise there are plenty of better places to choose from on the island.
2 sur 5
par un voyageur vérifié de Maryland, USA

Where was the 4 star ?

Publié le 6 déc. 2013
Les + : Bed was comfortable
Les - : Everything
Situation : If you don't have a rental car or pay for a taxi, you are going to be stuck there.
Wasn't terrible but I can definitely say not good. The first day we didn't have hand towels or wash cloths in our room but they did bring them upon request, so no big deal. The girl at the front desk was new so I guess that can explain her lack of knowledge on where to go for dinner. The shower would leave water all over the floor. The safe in the room had to be reset everyday because it wouldn't open. Never had any wifi service the time we we there (5 days). We were told after finding no wifi service the first day, that their router had to be reset. The next day they said it was reset but guess what?....no service. We walked the whole resort and no service. The breakfast buffet was not much to choose. The only really great thing was that the Radisson was next door and they had what the Le Domaine did not. Radisson had a great breakfast buffet, and they were nice enough to give us access to their wifi.
3 sur 5
par Chev de BVI

Decent Hotel, Close to the beach.

Publié le 3 déc. 2013
I was very excited about my trip and staying at le domaine, until I got there :-(. The gate was locked and no one was on property. Luckily a kind man who was passing made some calls to someone he knew in the resort who opened the gate after a 30 minute wait it was opened. We were told the night staff left early as he was ill and there was no replacement. The resort is outdated badly needs upgrading. there was no mats for the floor next to the bed or in the bathroom. The bed was very firm and uncomfortable, it was also too low and the linens were stiff. The morning staff said they would look into giving an upgrade for the inconvenience of standing outside in the rain the night before but we were later told this was not possible but our breakfast for the stay would be complimentary but the restaurant did not offer much so we never ate there.
4 sur 5
Recommandé
pour Événement personnel
par D de W

Beautifull envirement

Publié le 3 déc. 2013 sur Hotels.com
Head a amzing time. Thank you
1 sur 5
par un voyageur vérifié

Not worth the money or the trouble

Publié le 3 déc. 2013
Les + : The rooms were spacious.
Les - : This hotel needs to provide it's services and amenities for 24 hours.
Situation : Not much things to do near by, just the private beach. Very far from everything else. Location of the hotel was very difficult to find.
I had a horrible experience. The service at the front desk was not professional, our luggage did not arrive on the same flight as us so the airline decided to deliver our luggages to the front desk. The front desk some how managed to mix up our luggages and send it to a different room. We were without luggages for 2 days and there was nothing we could do. We constantly asked the front desk if they had any knowledge on the status of our luggages and they kept saying no, unprofessionally I might add. When we call the front desk at night, there would be no one there to pick up the phone. The water in the room turns from hot to cold every 10 minutes. So you don't get a constant stream of hot water. The hotel advertises free internet and there is, but it is cut off at night along with the water. For the two nights that I have stayed there the internet would legit be cut off after 10pm and the there would be absolutely no water coming out of the faucets after midnight. The beach is free for people who stay here and everyone else so not a lot of security. There is a hotel right next to us and people are free to roam in there as well and some has wandered into our beach area late at night. The breakfast is absolutely terrible. They charge you 15 EUROS per person for breakfast and they don't even serve eggs. Breakfast consists of some pastries such as croissants and cold slices of ham and cheese. They threw in some yogurt and pineapples and you could get crepes upon request.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Ce voyageur n'a laissé qu'une note Publié le 2 déc. 2013