Les notes se basent sur un nombre total de 78 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,4 sur 5
Recommandé par 88 % des clients
4,5 Propreté de la chambre
4,5 Services et personnel
4,4 Confort de la chambre
4,3 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
3 sur 5
par un voyageur vérifié

Hotel decevant malgre des atouts certains

Publié le 3 mai 2014
Les + : Seul point positif, la piscine de l'aile executive
Situation : Plage déconseillée par l’hôtel (méduses) et aucun équipement pour s'y installer ... mais très fréquenté par les loueurs de scooter des mers
Malgré un prix très élevé, chambre dans l'aile executive (Rasa wing) au 1er étage avec vue sur parking et route, et juste a coté de l’ascenseur; même si assez bien isolée du bruit, c'est loin de correspondre à l'image d'un Shangri La. Traitement réservé aux clients des centrales de réservation, comme Expedia ??? Le manager de cette partie de l'hotel n'a même pas daigné répondre à un message écrit que nous luis avons transmis sur place Accueil tres froid et impersonnel, personnel de qualite tres inegale ... quelques uns tres bons, mais la majorite tres en dessous du standing de l'etablissement
3 sur 5
par un voyageur vérifié de melbourne

Staffs are friendly , breakfast are too ordinary .

Publié le 20 juil. 2014
Les + : Staffs are friendly
Les - : Need to improve the restaurant ,the layout of tables and kitchen are need to update for 5 stars hotel and facilities The foods is not 5 stars menus.
The beefbruger is too dry. The hotel needs more restaurants to provide different types of foods.
5 sur 5
pour Tout le monde
par un voyageur vérifié de Perth

Great location & resteraunt choices

Publié le 19 juil. 2014
Les + : We loved the relaxed ambience of the holiday, the variety of resteraunts and most of all the lovely team that work there.
Les - : If anything, maybe another Resteraunt geared for Western food similar to the Ferringi Grill.
Situation : We found the location quite far from the main shopping district, however having the shuttle van gave us access to the shopping district if we needed.
We found the overall experience was excellent. The hotel staff from those at front reception desk to the staff in the resteraunts and around the pool to be very helpful and extremely friendly and welcoming. The ambience of the hotel was very relaxing which exactly what we were looking for during this holiday and we found ourselves at the end not wanting to leave. We will definitely be returning to the Rasa Sayang for a family holiday very soon and look forward to meeting all the lovely staff we met this time on holiday.
5 sur 5
pour Tout le monde
par un voyageur vérifié


Publié le 12 juil. 2014
Les + : Location, staff and facility
Les - : Nil
Situation : It's a lovely beach and conveniently located to lounge by the pool or walk along the beach to the neighbouring hotels.
The resort was a little piece of heaven. The facilities are very good and the staff are attentive. We had an excellent family holiday. There are lots of lovely little touches that makes a good holiday to an exceptional holiday.
5 sur 5
pour Tout le monde
par AQuicksilver

Lovely hotel, good amenities, beach front

Publié le 26 juin 2014
Les + : Close to the beach
Les - : Hairdryer was missing
Situation : Parasailing, jetski activites, Kek Lok See temple
Excellent service, relaxing stay, buffet breakfast/dinner at Spice market was fabulous for choice, free afternoon tea and cocktails were a great bonus
3 sur 5
par Colin de UK

under refurbishment

Publié le 5 juin 2014
Les + : Excellent staff Mini golf course Good food Garden wing swimming pool
Les - : Rooms are small and do not meet 5 star standards elsewhere Needs an indoor bar - the one in the lounge is small and has no atmosphere
Situation : Distant from most shopping malls The beach is not safe for young kids
We arrived for 10 days to find that half the hotel was under refurbishment They could have put us in the one wing that was not under repair as it was not 100% occupied but instead chose to leave us almost alone on the other wing Waking up to a view of decorators painting walls and moving furniture was not what I paid for Surely there must be some law against being ambushed like this Having said that the staff were great and the facilities quite good especially the beach bar and spice restaurant where the food was good value for money The location of the hotel is an issue as it takes a 30 minute bus ride to do any shopping and also the beach is dangerous The slope of the beach is extreme and you can be in a metre of water in 3 steps so kids beware
5 sur 5
pour Tout le monde
par Zoe

Great resort on the beach

Publié le 5 avr. 2014
Rasa Sayang is a lovely hotel, beautiful setting and grounds, right on the beach, the spa is fantastic and the whole place is very relaxing, the breakfast buffet is one of the best
4 sur 5
pour Tout le monde
par un voyageur vérifié

Shangrila Rasa

Publié le 23 mars 2014
Les + : The staff are wonderful and the buffet breakfast in the morning was fantastic.
Les - : The hotel is aging and needs an overhaul!
Situation : Relax, read a book and seat by the pool. If you would like to do a bit of shopping then head to town (cost 30 malaysian)!
We had an awesome time at Shangrila hotel, it is kids friendly and close to all the amenities. Careful not to get ripped off at the night market and feel free to haggle, I found offering half the quoted price is normally a good start!!! if you are planning to get a message you are better off getting one at the shopping mall, i would not recommend the massage places across the road! (Shangrila prices are ridiculously high!).
5 sur 5
pour Couples
par un voyageur vérifié de Canada

Tranquil and Relaxing

Publié le 14 mars 2014
Les + : The staff, tranquil location and views over the bay.
Les - : There are always minor items to attend to but are not worth mentioning. This hotel's commitment to upgrading and maintenance is obvious & appreciated
Situation : Easy connections via bus or taxi to old Georgetown, the airport or the ferry terminal for train access.
A short visit of three days to see Penang and relax. This is a terrific hotel with the very best of attention to its customers. Everything was as expected regarding our room. The most uncommon experience was the exceptional consistency of the staffs attentiveness to us as guests. The concierge service, bellman, room steward, restaurant serving staff and even the grounds maintenance staff all went out of their way to acknowledge us with a smile and a personal connection it seemed. This should be a must stay location if you visit Penang.
3 sur 5
par Kien de KL, Malaysia

Poor value for money

Publié le 11 mars 2014
Les + : The trees near the swimming pool.
Les - : The room rates.
I booked 3 rooms and arrived slightly after 2pm. 2 rooms were handed over shortly after check-in while the 3rd room was handed over at nearly 3:30pm. Requested for late check-out but was refused. Found the experience poor value for money.