Les notes se basent sur un nombre total de 85 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,4 sur 5
Recommandé par 89 % des clients
4,5 Propreté de la chambre
4,6 Services et personnel
4,5 Confort de la chambre
4,4 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
3 sur 5
par un voyageur vérifié

Hotel decevant malgre des atouts certains

Publié le 3 mai 2014
Les + : Seul point positif, la piscine de l'aile executive
Situation : Plage déconseillée par l’hôtel (méduses) et aucun équipement pour s'y installer ... mais très fréquenté par les loueurs de scooter des mers
Malgré un prix très élevé, chambre dans l'aile executive (Rasa wing) au 1er étage avec vue sur parking et route, et juste a coté de l’ascenseur; même si assez bien isolée du bruit, c'est loin de correspondre à l'image d'un Shangri La. Traitement réservé aux clients des centrales de réservation, comme Expedia ??? Le manager de cette partie de l'hotel n'a même pas daigné répondre à un message écrit que nous luis avons transmis sur place Accueil tres froid et impersonnel, personnel de qualite tres inegale ... quelques uns tres bons, mais la majorite tres en dessous du standing de l'etablissement
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Fantastic weekend trip

Publié le 5 août 2014
We came to Penang, staying at the Shangri-La's Rasa Sayang Resort & Spa, for the weekend. Our plan was to head into Georgetown on the Saturday but upon arriving at the hotel we felt our time would be much better spent spending the day at the resort... and we were right! We tried the buffet breakfast at the garden wing, which had a vast selection of food available and the a-la-carte breakfast at the Feringgi bar, which had a more limited choice but was a lot less busy and a better option if you prefer a more chilled experience. The Rasa Wing pool was excellent with attentive staff providing complementary drinks. The pool area was not too busy as there's a strict over 16 (age) policy. Youngsters can still enjoy the Garden Wing pool though. Access to the beach is easy and if you leave a window open you can hear the waves hitting the beach. Overall, this was one of the best hotel experiences in recent memory.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de B

Great location, helpful friendly staff, clean.

Publié le 1 août 2014
Food was gr8, pool was to die for. Best friendly staff, clean. Fast check in & out. Will be coming back for sure.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Great hotel for relaxing

Publié le 25 juil. 2014
Beautiful grounds, very accommodating and helpful staff, great views from room, spacious. Beautiful grounds to enjoy and relax. Sea water was warm, but was not able to swim due to jellyfish. Great breakfast selection, bar and cafe , restaurant prices were similar to Sydney, was cheaper to eat out. Overall, very enjoyable experience.
3 sur 5
par un voyageur vérifié de melbourne

Staffs are friendly , breakfast are too ordinary .

Publié le 20 juil. 2014
Les + : Staffs are friendly
Les - : Need to improve the restaurant ,the layout of tables and kitchen are need to update for 5 stars hotel and facilities The foods is not 5 stars menus.
The beefbruger is too dry. The hotel needs more restaurants to provide different types of foods.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Perth

Great location & resteraunt choices

Publié le 19 juil. 2014
Les + : We loved the relaxed ambience of the holiday, the variety of resteraunts and most of all the lovely team that work there.
Les - : If anything, maybe another Resteraunt geared for Western food similar to the Ferringi Grill.
Situation : We found the location quite far from the main shopping district, however having the shuttle van gave us access to the shopping district if we needed.
We found the overall experience was excellent. The hotel staff from those at front reception desk to the staff in the resteraunts and around the pool to be very helpful and extremely friendly and welcoming. The ambience of the hotel was very relaxing which exactly what we were looking for during this holiday and we found ourselves at the end not wanting to leave. We will definitely be returning to the Rasa Sayang for a family holiday very soon and look forward to meeting all the lovely staff we met this time on holiday.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Heavenly!

Publié le 12 juil. 2014
Les + : Location, staff and facility
Les - : Nil
Situation : It's a lovely beach and conveniently located to lounge by the pool or walk along the beach to the neighbouring hotels.
The resort was a little piece of heaven. The facilities are very good and the staff are attentive. We had an excellent family holiday. There are lots of lovely little touches that makes a good holiday to an exceptional holiday.
5 sur 5
Recommandé
pour Tout le monde
par AQuicksilver

Lovely hotel, good amenities, beach front

Publié le 26 juin 2014
Les + : Close to the beach
Les - : Hairdryer was missing
Situation : Parasailing, jetski activites, Kek Lok See temple
Excellent service, relaxing stay, buffet breakfast/dinner at Spice market was fabulous for choice, free afternoon tea and cocktails were a great bonus
3 sur 5
par Colin de UK

under refurbishment

Publié le 5 juin 2014
Les + : Excellent staff Mini golf course Good food Garden wing swimming pool
Les - : Rooms are small and do not meet 5 star standards elsewhere Needs an indoor bar - the one in the lounge is small and has no atmosphere
Situation : Distant from most shopping malls The beach is not safe for young kids
We arrived for 10 days to find that half the hotel was under refurbishment They could have put us in the one wing that was not under repair as it was not 100% occupied but instead chose to leave us almost alone on the other wing Waking up to a view of decorators painting walls and moving furniture was not what I paid for Surely there must be some law against being ambushed like this Having said that the staff were great and the facilities quite good especially the beach bar and spice restaurant where the food was good value for money The location of the hotel is an issue as it takes a 30 minute bus ride to do any shopping and also the beach is dangerous The slope of the beach is extreme and you can be in a metre of water in 3 steps so kids beware
5 sur 5
Recommandé
pour Événement personnel
par sikad de Switzerland

Great but too expensive

Publié le 25 avr. 2014 sur Hotels.com
I stayed over the New Year Eve's holidays which meant that I had to pay in addition of the room the Gala Dinner. I have to say that it was a very cheesy affair with basically a weird MC trying t bring the ambiance up and a singing group with poor vocals doing numbers from the 80s in outdated clothes. It was not worth the price! The hotel itself is great however the pool space is a little too tiny and there is very little space between lounge chairs so no real privacy. The food is delicious and their room service is esquisite. I especially enjoyed their afternoon tea as well as cocktail hour (you have to book a certain type of room) but there is once again too little space to accommodate all the qualifying people so you end up sharing tables with strangers which can be nice or a nightmare depending on the group you end up with. I liked the place and the service was nice but I would not return simply because the price is not worth the experience. The other resort in Borneo or even their hotel in Kuala Lumpur provides much better experiences for better or similar pricing. Basically for this type of rate, you want everything to be flawless and this was not the case.