Les notes se basent sur un nombre total de 92 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,5 sur 5
Recommandé par 89 % des clients
4,5 Propreté de la chambre
4,6 Services et personnel
4,5 Confort de la chambre
4,4 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
3 sur 5
par un voyageur vérifié

Hotel decevant malgre des atouts certains

Publié le 3 mai 2014
Les + : Seul point positif, la piscine de l'aile executive
Situation : Plage déconseillée par l’hôtel (méduses) et aucun équipement pour s'y installer ... mais très fréquenté par les loueurs de scooter des mers
Malgré un prix très élevé, chambre dans l'aile executive (Rasa wing) au 1er étage avec vue sur parking et route, et juste a coté de l’ascenseur; même si assez bien isolée du bruit, c'est loin de correspondre à l'image d'un Shangri La. Traitement réservé aux clients des centrales de réservation, comme Expedia ??? Le manager de cette partie de l'hotel n'a même pas daigné répondre à un message écrit que nous luis avons transmis sur place Accueil tres froid et impersonnel, personnel de qualite tres inegale ... quelques uns tres bons, mais la majorite tres en dessous du standing de l'etablissement
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifiéde Western Australia

Great time

Publié le 13 oct. 2014
Les + : The staff
Les - : I didn't really enjoy the food at the Spice Market or from the poolside bar not as good as it was on our last visit
Situation : It is a beautiful location the gardens are magnificent we didn't go there to do much just stay at the hotel.
thank you for looking after us so well we had a wonderful 7 nights wish we were still there.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifiéde Nibong Tebal

Luckly to stay Seaview Room due to renovation

Publié le 9 oct. 2014
Nice seaview Friendly staff Luckly to stay Seaview Room due to renovation of Deluxe Room
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifiéde saudi arabia

Totally recommend it

Publié le 8 oct. 2014
The best hotel I have ever seen , staff are friendly , room and facility are amazing
4 sur 5
par un voyageur vérifiéde Singapore

Clean and comfortable

Publié le 6 oct. 2014
Les + : Bed was comfortable. Just renovated so things were nice and clean. Breakfast buffet was good. There was a variety of food and juices.Excellent!
Les - : Had to request for room make up even though it was already close to noon. Hotel should provide a shuttle of transfer to and from airport.
Situation : Distance from city as this is a beach resort.However, disappointing as pretty much nothing going on at the beach or nearby.Really a sleepy area!
Service was good as you would expect from a 5 star hotel. Had problems turning off the lights in the wardrobe late into the night, informed the staff and response was prompt.
4 sur 5
Recommandé
pour Familles
par un voyageur vérifiéde SPORE

Hotel has great surroundings

Publié le 19 sept. 2014
Les + : We felt very much in a holiday with the comforts of your own compound.
Les - : We had BBq on the ist nite at the Penang Grill in front of the Beach.I thought the food was not good for the price we paid for it.BBq seafood not good
Situation : There is already a good range of shops outside.The authorities might want to make the strees outside look more clean n conducive for tourist.
we had a pleasant stay.We had to change rooms a couple of times due to some defects in the toilet.But the duty managers were very helpful.One of them was Ranjit.I forget the other manager also a very helpful Indian guy.The staff at the resort were excellent in making our stay comfortable.
5 sur 5
Recommandé
pour Familles
par un voyageur vérifiéde Saudi Arabia

nice hotel close to the beach

Publié le 5 sept. 2014
Les + : The staff were very friendly and amenities were provided.
Les - : Room's toilet with lock
Situation : Location is good, close to the beach with water sports for the kids and adult.
I liked the upgrade they offered to Rasa Sayang which included pre-dinner in Rasa lounge and snacks in the room and breakfast options. The pools are very nice and suitable for all ages with a lot of activities.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Fantastic weekend trip

Publié le 5 août 2014
We came to Penang, staying at the Shangri-La's Rasa Sayang Resort & Spa, for the weekend. Our plan was to head into Georgetown on the Saturday but upon arriving at the hotel we felt our time would be much better spent spending the day at the resort... and we were right! We tried the buffet breakfast at the garden wing, which had a vast selection of food available and the a-la-carte breakfast at the Feringgi bar, which had a more limited choice but was a lot less busy and a better option if you prefer a more chilled experience. The Rasa Wing pool was excellent with attentive staff providing complementary drinks. The pool area was not too busy as there's a strict over 16 (age) policy. Youngsters can still enjoy the Garden Wing pool though. Access to the beach is easy and if you leave a window open you can hear the waves hitting the beach. Overall, this was one of the best hotel experiences in recent memory.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifiéde B

Great location, helpful friendly staff, clean.

Publié le 1 août 2014
Food was gr8, pool was to die for. Best friendly staff, clean. Fast check in & out. Will be coming back for sure.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Great hotel for relaxing

Publié le 25 juil. 2014
Beautiful grounds, very accommodating and helpful staff, great views from room, spacious. Beautiful grounds to enjoy and relax. Sea water was warm, but was not able to swim due to jellyfish. Great breakfast selection, bar and cafe , restaurant prices were similar to Sydney, was cheaper to eat out. Overall, very enjoyable experience.