Les notes se basent sur un nombre total de 16 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,5 sur 5
Recommandé par 81 % des clients
3,7 Propreté de la chambre
3,8 Services et personnel
3,8 Confort de la chambre
3,7 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
1 sur 5
par John de Scotland

Ignorant and rude staff

Publié le 8 avr. 2014
Les - : New Staff required
Horrible experience with a disrespectful manager from this hotel, upon arrival took over 20mins to finally come out his office to speak with myself. Initially stating I had no reservation, having produced my booking confirmation he then went onto say my credit card had declined which had just been used prior to arriving at the hotel. Unbelievably rude and arrogant with no consideration that my family have had a long journey and simply looking to check in to our room which we booked. Upon checking the room which he phoned up to have cleaned, I found entire appartment smelling of damp and nowhere near to the standards shown in the pictures. I did not take up on his offer to pay in full with a deposit there and then before checking in. AVOID AT ALL COSTS !
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

near airport

Publié le 5 mars 2014
overall is average. good for family. but not very satisfied with the floor cleanliness.
4 sur 5
Recommandé
pour Tout le monde
par fa

Spacious clean hotel

Publié le 14 sept. 2013
Les + : Evening staff, big rooms clean hotel and swimming pool
Les - : Day staff helpfulness and friendliness Free Internet should be offered in rooms, in stead of 1 hr in the lobby (which they stopped doing on our dept)
Situation : Not much to do around the area, no nice cafes or restaurants. Metro nearby which was good
I really liked the hotel, 2 bedroom was spacious, room cleaned regularly. Night staff were amazing, day staff should receive a bit more training on customer service and greeting guests with a smile atleast. Maybe the night a staff could provide that training. It is near the metro station, about 5 min walk, however you still need to change to get to dubai mall and emirates mall. Its far from these locations. Some places like Mcdonalds and Dominos dont deliver to the hotel due to the area however others do such as kfc and pizzahut. I would stay there again if day staff were a bit more helpful and showed a willingness to please guests. i dont like that it is so far away from the major locations, however that is what you get for the price. Night staff made my stay comfortable, there are two supermarkets across from the hotel as food is pricey at the hotel. Took advantage of the swimming pool on the roof, very clean great size. But if you want to go to the beach the closest beach which is mamzar beach, free bus leaves from the hotel at 10am n picks you up back to the hotel at 1pm. Just which they told us this at the beginning of our holiday rather then mid through.
4 sur 5
Recommandé
pour Tout le monde
par Jeremy de Afghanistan

Fair for the Cost

Publié le 21 juin 2013
Les + : The size of the room
Les - : Cleanliness
The hotel was close to the airport and the staff was nicer and much more helpful than expected based on the other reviews. The room was very large to include a kitchenette, 1 and 1/2 baths and separate bedroom. The room itself was clean enough, but the throw rug in the living room was badly stained. Transportation from the hotel was provided to the airport and prompt. There is no entertainment near by, but in comparison to the rest of the country cabs are cheap.
1 sur 5
par Alex de NSW

Don't book it!

Publié le 10 févr. 2013
Les + : Nothing
Les - : Management
Situation : Besides bring close to the airport it was terrible
This hotel was run very badly. The apartment was large but that us where the positive stops. Pool looked away but the. Once in it it was gritty with algae. The noise level from above us kept us up all night and the staff did nothing. Mistakes happened the whole time we were there.. Very very badly managed. Don't do it! Book Raffles Dubai instead.
2 sur 5
par un voyageur vérifié

Needs better housekeeping

Publié le 9 janv. 2013
The lobby and common areas of the hotel were well kept, but the room was dirty. The floors had not been cleaned and the dishes were also dirty in the cupboards. The sheets were very worn with small holes and it was difficult to tell if they had been changed or if the bed had just been remade. When we went to shower in the morning, we discovered that the towels were dirty. Overall, an unsettling experience. Because we arrived late in the evening we did not call down about the room condition, but notified the front desk when we checked out in the morning. They apologized, but we did not have time to discuss with management because we were leaving to catch a flight.
3 sur 5
Recommandé
par un voyageur vérifié

Publié le 6 janv. 2013 sur Hotels.com
Okay and great.
4 sur 5
Recommandé
pour Tout le monde
par Mark de Mighigan

Lotus Good Deal Big Room

Publié le 16 juin 2012
Les + : Good Staff, Large Room
Les - : Water not Hot
Situation : Good area
Over all I enjoyed my stay at Lotus the only concern was the water never got very hot & was downright cold for my 530 am shower on day of departure. Staff were respectful & helpful Location is right next door to Canadian Specialist Hospital
4 sur 5
Recommandé
pour Tout le monde
par joecarpet de TN

good but dump that carpet

Publié le 30 déc. 2011
everything was very good but the stained carpet need to go
5 sur 5
Recommandé
par un voyageur vérifié de London

Excellent hotel

Publié le 2 juin 2009
This hotel is situated near the airport and has all the local amenities, grocery shop and chemist opposite, supermarket 2 minutes away. Upon arrival at the hotel we were welcomed by the reception staff and offered refreshments whilst the concierge people took our luggage to our apartment and all the check-in formalities were completed. It is a bit far from all the main attractions like the jumeirah beach etc but most of the tours arranged picked us up complimentary and dropped us off after the tour. The hotel was very good at arranging taxis from the hotel for other trips. The restaurent offers a good selection of continental breakfast. It is very brealxed and ensures you have a great start to the day. Other meals are good value and enjoyable. There are lots of things for kids to choose from menu. The apartment was huge and very relaxing. I was surprised to see that it had three seperate bathrooms for each of the bedrooms. Each of the bedrooms had a balcony-although the view from the balcony was not great, as like anywhere in Dubai all you would see is tall buildings. The pool was great, had lots of fun with the children. There is a speerate pool for the adults and a seperate for the children. They also have a jacuzzi, sauna and gym. Everything was well catered for and the staff were extremely helpful and it was nice to see such welcoming people.