Lotus Grand Hotel Apartments

Horrible experience with a disrespectful manager from this hotel, upon arrival took over 20mins to finally come out his office to speak with myself. Initially stating I had no reservation, having produced my booking confirmation he then went onto say my credit card had declined which had just been used prior to arriving at the hotel. Unbelievably rude and arrogant with no consideration that my family have had a long journey and simply looking to check in to our room which we booked. Upon checking the room which he phoned up to have cleaned, I found entire appartment smelling of damp and nowhere near to the standards shown in the pictures. I did not take up on his offer to pay in full with a deposit there and then before checking in. AVOID AT ALL COSTS !

overall is average. good for family. but not very satisfied with the floor cleanliness.

I really liked the hotel, 2 bedroom was spacious, room cleaned regularly. Night staff were amazing, day staff should receive a bit more training on customer service and greeting guests with a smile atleast. Maybe the night a staff could provide that training. It is near the metro station, about 5 min walk, however you still need to change to get to dubai mall and emirates mall. Its far from these locations. Some places like Mcdonalds and Dominos dont deliver to the hotel due to the area however others do such as kfc and pizzahut. I would stay there again if day staff were a bit more helpful and showed a willingness to please guests. i dont like that it is so far away from the major locations, however that is what you get for the price. Night staff made my stay comfortable, there are two supermarkets across from the hotel as food is pricey at the hotel. Took advantage of the swimming pool on the roof, very clean great size. But if you want to go to the beach the closest beach which is mamzar beach, free bus leaves from the hotel at 10am n picks you up back to the hotel at 1pm. Just which they told us this at the beginning of our holiday rather then mid through.

The hotel was close to the airport and the staff was nicer and much more helpful than expected based on the other reviews. The room was very large to include a kitchenette, 1 and 1/2 baths and separate bedroom. The room itself was clean enough, but the throw rug in the living room was badly stained. Transportation from the hotel was provided to the airport and prompt. There is no entertainment near by, but in comparison to the rest of the country cabs are cheap.

This hotel was run very badly. The apartment was large but that us where the positive stops. Pool looked away but the. Once in it it was gritty with algae. The noise level from above us kept us up all night and the staff did nothing. Mistakes happened the whole time we were there.. Very very badly managed. Don't do it! Book Raffles Dubai instead.

The lobby and common areas of the hotel were well kept, but the room was dirty. The floors had not been cleaned and the dishes were also dirty in the cupboards. The sheets were very worn with small holes and it was difficult to tell if they had been changed or if the bed had just been remade. When we went to shower in the morning, we discovered that the towels were dirty. Overall, an unsettling experience. Because we arrived late in the evening we did not call down about the room condition, but notified the front desk when we checked out in the morning. They apologized, but we did not have time to discuss with management because we were leaving to catch a flight.

Okay and great.

Over all I enjoyed my stay at Lotus the only concern was the water never got very hot & was downright cold for my 530 am shower on day of departure. Staff were respectful & helpful Location is right next door to Canadian Specialist Hospital

everything was very good but the stained carpet need to go

This hotel is situated near the airport and has all the local amenities, grocery shop and chemist opposite, supermarket 2 minutes away. Upon arrival at the hotel we were welcomed by the reception staff and offered refreshments whilst the concierge people took our luggage to our apartment and all the check-in formalities were completed. It is a bit far from all the main attractions like the jumeirah beach etc but most of the tours arranged picked us up complimentary and dropped us off after the tour. The hotel was very good at arranging taxis from the hotel for other trips. The restaurent offers a good selection of continental breakfast. It is very brealxed and ensures you have a great start to the day. Other meals are good value and enjoyable. There are lots of things for kids to choose from menu. The apartment was huge and very relaxing. I was surprised to see that it had three seperate bathrooms for each of the bedrooms. Each of the bedrooms had a balcony-although the view from the balcony was not great, as like anywhere in Dubai all you would see is tall buildings. The pool was great, had lots of fun with the children. There is a speerate pool for the adults and a seperate for the children. They also have a jacuzzi, sauna and gym. Everything was well catered for and the staff were extremely helpful and it was nice to see such welcoming people.