Northwest Chicago : Séjours pour enfants

« It was ok »

« Clean room »

« Room clean and breakfast was good »

« Horrible experience on multiple levels of service. We asked for clean bed sheets and the desk manager told us no, bed sheets are only offered to be changed every other day. We will never stay there again. We frequent the Schaumburg area and are deep disappointed with the quality of the service, I have multiple photographs of chipped paint and damage to the room we stayed in that was prior to our arrival. The ac unit was leaking. The ice machine even down the hall sounded like a freight train....

« Staff are nice but the rooms especially don’t look like the photos. They’re run down. My room looked like it had water damage. Dirty carpets and old mattresses. You can hear what’s going on in other rooms due to the doors to join rooms. Definitely have stayed in better places at this price. Needs a renovation desperately. »