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The staff was excellent; specially Jesus at the beach. The room was nice and spacious and clean. The only reason I booked staying at this resort was the fact that you could swim at the beach. Needless to say, on Saturday July 13th, we went down to the beach around 8:00 a.m. and it was nice and peaceful. Then around 11:00 a.m. it became a chaotic seen. People from a Carnival Cruise liner that had docked near the hotel came and took over the entire beach. There were at least 200 people who rented umbrellas and sat right in front of the entire section of the hotels beach. It was so bad, that we couldn't even pass through them to swim in the ocean. I complained to the staff and they said that they could not do anything because beyond the roped off section for the hotel is considered public beach. It was so unbearable, that we left and went back to our room. Due to this, I WOULD NEVER GO BACK. The following day, we had some people come and do the same thing again. I am sure this hotel is loosing a lot money and guests due to this problem.

Tout était excellent (février 2026)

Pour le prix, c’est vraiment un endroit qui en vaut la peine. Mon seul bémol est l’absence de plage baignable et la nécessité de signer une facture pour toutes les consommations, ce qui rend l’expérience moins fluide. Les repas dans les restaurants sont équivalents ou supérieurs à ce qu’on peut attendre d’un « tout inclus » de ce type, à l’exception peut-être du « meilleur » restaurant qui s’est avéré décevant. Le service est d’une très grande qualité, le personnel aimable, avenant, cordial. La propreté des lieux est supérieure à ce qu’on trouve dans 90% des établissements en Amérique du Nord.

Super resort , très belle accueil par Regina notre concierge !! Nous avons adorer l’expérience ! Nourriture très bonne !! Nous recommandons !

Great service