Hôtels à Yakoruda

The room was clean and comfortable. The staff was very kind and friendly. Some staff could speak English; others could not speak English, but we all did our best to communicate. They helped me learn some basic Bulgarian, and we all had some laughs trying to communicate with each other. If you are a kind person, you will get by just fine at this hotel. I had a really nice massage, yummy food, and nice pool and other facilities. Amira is very close to the gondola and Pirin Park, which is full of shops and restaurants. I recommend this hotel because it was safe, comfortable, and friendly.

The room was hot and didn’t have AC… only living room had the AC which wasn’t enough. The outside pool was too busy, and the bar/restaurant didn’t have enough staff… dirty tables, and the food was late. 2 same pastas for the kids were served 20 mins apart, wrong salad, and forgotten French fries . Hire more people

Établissement bien mais bon 5 étoiles quand même je ne pense pas

Amazing Spa with several saunas and pools! Breakfast was also amazing. Rooms very spacious and even with a bath tub, the style is just a bit old-fashioned but I suppose that this is what the winter guests like. Only everything that is extra (mini-bar, massage, washing service) is like 5-10 times the price than outside the hotel, which seems too much.

Absolutely loved it - the hotel is located at a beautiful location, facilities and rooms are modern, it is very spacious. Deeply recommend.

The property and deluxe apartment was beautiful , except the TVs.We had 2 TVs in the living room area and one of the bedrooms.No cable, as it was stated on the website. I called front desk, because we wanted to watch the European soccer championship, which was on the Bulgarian national tv channel.We were told that “This is Bansko, no cable is available, so we need to connect our phones to the tv, which is “smart” tv” which is ridiculous .Turns out only the bedroom tv is “ smart” , so I called again and we were told” we are lucky to even have 2 tvs , so we need to watch the game in the bedroom “ I was outraged, so they sent up a manager I assume, which had no idea what she is doing trying connect the tv in living area.She was extremely rude and unprofessional “ If you don’t like it you are free to leave “😱I had stayed in many resorts and hotels, worked for Marriott hospitality for almost 10 years and never heard a hotel manager address a guest in that manner!!!Its a shame such a beautiful facility and such a poor customer service and bad management!

overall stay was dissapointing regarding the expectations I had while watching the hotel's profile. I got my room about an hour after arrival (it was early check-in), but the romm contained NO TABLE to eat on or work on. The room was VERY dirty, and they did not supply the TA morning breakfast (it was under COVID restriction, so the guests need to eat it the room by early TA reservation from the hotel's restaorant. Since ther was no regular table in the room, you needed to eat sitting on the floor, as if you're in Japan...). The next day, after being very angry, they swiched my room to much better clean one, and organaized a plate of fruits, and allowed me to use the safe box without additional costs. later I asked for late check-out and was agreed, but then, a day before suddenly the whole hote was "fully booked" and I had to leave the room and to prepare my self after a day of ski in the showers of the spa, which were also dissapoiting. The Gym is ultra-old fashion, and the food at dinner was so bad I skipped it and went to eat out side. If you reserve a room here, do not waste on HB, do only B&B. So to summerize: the staff is nice and willing to assist, but the place itself and my overall experience were not so good, and probably skip this place next time should I return to Bansko.

Très grand, très propre, super spa, juste un peu loin du centre (10 bonnes minutes à pied) mais heureusement navette pour les pistes

A really nice stay, I had a huge dog with me