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Avis sur Coratel Inn & Suites by Jasper Park City - Wichita North

2 out of 5
Coratel Inn & Suites by Jasper Park City - Wichita North
990 N Connolly Ct, Wichita, KS

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 184 avis sur 675." "
Note des voyageurs de 8 (Bien), d’après 189 avis sur 675." "
Note des voyageurs de 6 (Satisfaisant), d’après 112 avis sur 675." "
Note des voyageurs de 4 (Médiocre), d’après 92 avis sur 675." "
Note des voyageurs de 2 (Horrible), d’après 98 avis sur 675." "

7,2/10

Propreté

7,6/10

Personnel et service

6,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

2/10 Horrible

Kobe

Séjour de 1 nuit en janvier 2024
Réponse de Tracy le 2 févr. 2024
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

4/10 Médiocre

Todd

Les points forts : Propreté
This motel has almost everything under renovation including the pool and breakfast. My room and bed was comfortable, but could not get the TV to work. Overall, I would compare this motel with a Motel 6 experience.
Séjour de 1 nuit en janvier 2024
Réponse de Tracy le 25 janv. 2024
Dear Guest,We appreciate your feedback and are pleased to hear you found comfort in our renovated rooms and beds. We apologize for any inconvenience with the TV and assure you that we'll address this issue promptly. We hope to welcome you back for an improved stay in the future.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Basic, dated hotel
Very basic and very dated hotel. Just needed a bed for a couple hours, so it served that purpose. Couldn't find TV remote. No breakfast although post says it is included.
Séjour de 1 nuit en janvier 2024
Réponse de Tracy le 22 janv. 2024
Dear Guest,Thank you for your feedback. We appreciate your understanding of our basic accommodations. We apologize for the inconvenience with the TV remote and the confusion about breakfast. We'll address these issues to enhance the guest experience, and we hope to have the opportunity to welcome you again.

4/10 Médiocre

James

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We stay there twice a year, it was always okay but over our xmas stay when visiting family there was a Roku remote in between our fitted sheet and regular sheets which means they never changed the sheets from the last people who stayed and there is glass on the floor chunks of glass. We told the front counter and the front counter guy told us that he would take care of it. Just look for an email. None of it never happened. No email. All of this is unfortunate because we actually like the place but that was our last stay there.
Séjour de 1 nuit en décembre 2023
Réponse de Tracy le 11 janv. 2024
Dear Guest,Thank you for reaching us. We apologize for the cleanliness issues you experienced during your stay. This falls below our standards, and we are investigating this incident to prevent it from happening again. Your feedback is crucial, and we deeply regret any inconvenience caused. Please consider this an isolated incident, and we hope you'll reconsider staying with us in the future, allowing us the chance to provide you with the quality stay you deserve.

6/10 Satisfaisant

Ken

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Tracy le 10 janv. 2024
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

2/10 Horrible

Abdul

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Tracy le 9 janv. 2024
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

6/10 Satisfaisant

brittani

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Réponse de Tracy le 10 févr. 2024
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

8/10 Bien

Travis

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Tracy le 8 janv. 2024
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

2/10 Horrible

Brianna

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lets start with, if you are booking because the property has a free breakfast listed, they don't actually do breakfast and you will get no refund from them despite them advertising a breakfast. Now for the rest. The huge hole in the wall where it looks like someone drove into the building that they arent trying to fix should be the first sign to leave, but the hotel lobby looks fine when you walk in. The moment you turn the corners to the room you are in the 80s. The bathroom at the beginning of the hall is broken and flooding the hallway which no one tells you. The room itself looked recently redone, but there was no trash can inside, the window was broken. There was hair all over the shower. The top sheet was just that, another sheet. Spend the extra money and go else where because you will be spending more on breakfast and a blanket to get by if you stay. Only positive was there were no bed bugs that we could see.
Séjour de 2 nuits en décembre 2023
Réponse de Tracy le 27 déc. 2023
Dear Guest,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback and take it seriously. Rest assured, we are addressing the issues raised to enhance our services. We value your input and hope to have the opportunity to provide you with a much-improved experience in the future.

4/10 Médiocre

Brandi

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Tracy le 26 déc. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

6/10 Satisfaisant

Sharon

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hot water knob on jacuzzi tube was not connected. But they did give us a card to room next door. So I could use the one in the other room. There was trash & a bed frame blocking the outside . Outlet troubles, no light bulb in one of the lampsdoot.
Séjour de 1 nuit en décembre 2023
Réponse de Tracy le 25 déc. 2023
Dear Guest,Thank you for taking the time to submit this review. We apologize for the inconvenience you encountered during your stay. Your feedback is valuable, and we'll address the issues with the jacuzzi tub, trash, and room amenities promptly to enhance our guests' experience. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide a more satisfactory stay in the future.

2/10 Horrible

MICHAELA

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do NOT stay here!
This is by far one of the worst hotels I have ever stayed in. The front of the building has a gigantic open hole that has not even attempted to be covered. The carpet in the hallway was soaked in water from some unknown leak, and staff decided to put a wet floor sign down on top of it. Any picture of a room listed online including the picture I posted if not the room that you were paying for staff will try to put you upstairs in a room that has red carpet and is completely dirty and disgusting and outdated. They say that all the pictures online for the rooms that you book have an up charge (these are called the remodeled rooms) at check-in if you want the room matching the description you booked for. This hotel has been under a "remodel" for over 2 years. After having to basically beg to get the room that I booked I was put in a room that had water leakage coming from the wall which which was shared with the hallway that had water soaked carpet the toilet was not refilling on its own I had to fill it myself in addition to that the shower had no water pressure and that is shown in my video. When I did make a complaint about the shower in addition to all the other issues, they offered to give me another room that I could just shower in since I was supposed to be checking out soon. After a few minutes in the shower, all of the cold water stopped, and it poured out scolding hot water. After discussing this with staff, the said they knew of the issues prior, but refused a refund.
Séjour de 1 nuit en décembre 2023
Réponse de Tracy le 23 déc. 2023
Dear Guest,Thank you for the time to share your feedback. We regret for any inconvenience caused during your stay. Your experience falls well below our standards, and we appreciate you bringing these concerns to our attention. We are actively addressing the maintenance and service issues to ensure a significant improvement and we hope you give us another chance to provide the experience you deserve. Your feedback is invaluable in helping us enhance our services.

6/10 Satisfaisant

Ettore

Voyage en famille
Nice staff isn't enough.
Nice room but skimpy on some basics: No cups, no Kleenex, no liner bag for ice bucket. Early morning loud truck idling engines. Electronic room key expired before check out time. Nice people.
Séjour de 1 nuit en décembre 2023
Réponse de Tracy le 20 déc. 2023
Dear Guest,Thank you for your feedback. We appreciate your insights and apologize for the oversights with room essentials and the noise disturbance. We'll address these issues promptly to enhance our guest experience. We're glad to hear you found our staff to be nice and hope to have the opportunity to provide an improved stay in the future.

10/10 Excellent

Ben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly staff, great accommodations.
Séjour de 1 nuit en novembre 2023
Réponse de Tracy le 16 déc. 2023
Dear Guest,Thank you for your positive review! We're delighted to hear that our staff was friendly and that you enjoyed your accommodations. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay in the future. Safe travels!

8/10 Bien

allura

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean and bright, and the room service was always on time. Will be coming back! Thank you so much.
Séjour de 1 nuit en novembre 2023
Réponse de Tracy le 30 nov. 2023
Dear Guest,Thank you for your kind words! We're pleased to hear you enjoyed a clean, bright room and prompt room service. We look forward to welcoming you back for another delightful stay. Thank you for choosing us!

10/10 Excellent

Joey

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean accommodations. Highly recommendable hotel.
Séjour de 1 nuit en novembre 2023
Réponse de Tracy le 30 nov. 2023
Dear Guest,Thank you for your positive feedback! We're delighted you found our accommodations nice and clean. Your recommendation means a lot, and we hope to welcome you back for another enjoyable stay in the future.

4/10 Médiocre

Jaime

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Ive been to many hotels and places, the last thing i want to do is be rude or hurtful, more helpful. The place is in a good location, off the highway and close to some restaurants. The help was very nice. The room was incredibly cold, single plane window does not keep the cold out. The sheet were dirty and stained. The shower was hot, but the light in the bathroom is connected to a bathroom fan, made the room colder. You do get what you paid for.....
Séjour de 1 nuit en novembre 2023
Réponse de Tracy le 29 nov. 2023
Dear Guest,Thank you for your feedback. We appreciate your constructive feedback and your kind words about our location and helpful staff. We apologize for the issues you faced with the room temperature and cleanliness. Rest assured, we'll address these concerns promptly to improve the overall experience. We value your input and hope to have the chance to provide a more comfortable stay in the future.

4/10 Médiocre

Antoine

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Tracy le 22 nov. 2023
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future.

10/10 Excellent

mason

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was beautiful and the location was just great. We would certainly stay there again next time.
Séjour de 1 nuit en novembre 2023
Réponse de Lia le 19 nov. 2023
Dear Guest,Thank you for your kind words! We're thrilled to hear that you found the room beautiful and enjoyed the great location. We look forward to welcoming you again on your next visit.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Tracy le 17 nov. 2023
Dear Guest,Thanks for sharing your rating. We look forward to welcoming you back to our hotel in the future.

2/10 Horrible

pamela

Voyage en famille, Voyage d’affaires
This place is terrible and I would not recommend it to anyone. The sheets on the bed are about as thin as a sheet of paper, you can see right through them. It almost looks like they’re a curtain made into a bedspread. My daughters bed was sunken in the middle. It look like it could’ve been a bathtub lol. Then when we went to breakfast, I was making a waffle, but there were no forks to eat it with then I went to get a cup of coffee the coffee machine was broken and that’s the only place you could get coffee from. They had a jug of milk sitting out for cereal or to drink I’m not sure which, but it was unrefrigerated for several hours. Their breakfast is from 6:30 to 9:30. The person working at the front Desk was very unhelpful about any of the issues.
Séjour de 1 nuit en novembre 2023
Réponse de Tracy le 5 nov. 2023
Dear Guest,Thank you for the time to share your feedback. We regret for any inconvenience caused during your stay. Your feedback is invaluable, and we will take immediate steps to address these concerns to ensure a better stay for our guests. Please consider giving us another chance in the future to provide the experience you rightfully expected.

10/10 Excellent

Katherine

Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was large, comfortable and clean. The location made travel very easy and affordable.
Séjour de 1 nuit en octobre 2023
Réponse de Tracy le 5 nov. 2023
Dear Guest,We're delighted to hear that you enjoyed your spacious, comfortable, and clean room during your stay. Our convenient location is a plus for making your travel easy and affordable. We appreciate your kind words and hope to host you again in the future.

10/10 Excellent

bailey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great stay at this hotel, staff were really friendly.
Séjour de 1 nuit en octobre 2023
Réponse de Tracy le 5 nov. 2023
Dear Guest, Thank you for your kind words! We're delighted to hear that you had a great stay with us! Our friendly staff is dedicated to making your experience exceptional, and we can't wait to welcome you back for another wonderful visit.

4/10 Médiocre

brittani

Les points faibles : Propreté
They staff was very very friendly and courteous. The bad thing was there was such a strong strong smell of animal urine.
Séjour de 1 nuit en octobre 2023
Réponse de Tracy le 1 nov. 2023
Dear Guest,Thank you for your kind words about our friendly and courteous staff. We apologize for the odor issue you encountered and will take immediate steps to address this to ensure a more pleasant stay for our guests. We appreciate your feedback and look forward to serving you better in the future.

10/10 Excellent

Laurie

Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean and bright. Staff was good
Séjour de 1 nuit en octobre 2023
Réponse de Tracy le 25 oct. 2023
Dear Guest,Thank you for your positive review! We're delighted to hear that you found the room clean and bright and that our staff provided a good experience. We look forward to welcoming you back in the future.

8/10 Bien

Holly

Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a fantastic stay at the hotel! The staff was friendly, and the room was clean and comfortable.
Séjour de 1 nuit en octobre 2023
Réponse de Tracy le 18 oct. 2023
Dear Guest,Thank you for your wonderful feedback! We're delighted that you had a fantastic stay with us and enjoyed the friendly staff and comfortable, clean room. We can't wait to welcome you back for another great experience in the future.

4/10 Médiocre

Marcia

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Sorry not sorry
Person was on phone.. took forever to check in..room was blah..leaking shower TV did not work.. employee tried to get TV fixed..no luck..moved to new room..still blah..bottom of shower curtain seemed to have some sort of reddish color to it..shower curtain was cream color..so not sure why it was discolored..would not recommend.. trying to do something special for kids.. small getaway.. disappointed
Séjour de 1 nuit en octobre 2023
Réponse de Tracy le 5 oct. 2023
Dear Guest,Thank you for the time to share your feedback. We apologize for the inconveniences you experienced during your stay, and we appreciate your feedback. Your comments have been shared with our team to ensure we improve our services. We're committed to providing better experiences in the future and hope you'll give us another chance to exceed your expectations.

6/10 Satisfaisant

Timothy

Les points faibles : Infrastructures et conditions de l’hébergement
If you just need a place to sleep, it's fine. The bathtub was quite stained with what appeared to be grease (I know it is hard to get stuff like that clean from fiberglass tubs), but it was clean enough. Bathroom fittings are old and corroded, but they work. The breakfast was better this time than in the past. The waffle maker is a nice upgrade.
Séjour de 2 nuits en septembre 2023
Réponse de Tracy le 4 oct. 2023
Dear Guest,Thank you for your honest feedback. We appreciate your understanding regarding some of the bathroom issues, and we'll work on improving those areas. We're glad to hear you enjoyed our upgraded breakfast options, and we hope to continue enhancing your experience during future stays. Your input helps us strive for better.

4/10 Médiocre

Daniel

Séjour de 2 nuits en septembre 2023
Réponse de Tracy le 4 oct. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Convenient location. Towels felt like sandpaper.
Séjour de 1 nuit en septembre 2023
Réponse de Tracy le 30 sept. 2023
Dear Guest,We appreciate your feedback regarding our convenient location. However, we're sorry to hear about your experience with our towels; this falls short of our usual standards. We'll be sure to address this issue promptly to ensure a more comfortable stay for our guests. Thank you for bringing it to our attention.

10/10 Excellent

Caroline

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean and comfortable, and the staff was exceptionally welcoming. I highly recommend it for a pleasant and relaxing stay.
Séjour de 1 nuit en septembre 2023
Réponse de Tracy le 25 sept. 2023
Dear Guest,Thank you for sharing your positive experience! We're delighted to hear that you found our clean and comfortable rooms along with our welcoming staff to your satisfaction. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Gabby

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was spacious and well-maintained, the staff was exceptionally friendly and attentive. I highly recommend this hotel for a wonderful stay.
Séjour de 1 nuit en septembre 2023
Réponse de Tracy le 23 sept. 2023
Dear Guest,Thank you for your glowing recommendation! We're delighted to hear that you enjoyed our spacious, well-maintained rooms and experienced exceptional service from our friendly and attentive staff. Your kind words mean a lot, and we can't wait to welcome you back for another wonderful stay!

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
They won't honor the booking agreement
I booked specifically to pay at the hotel as my companion and I were going to split the expenses. Despite the booking explicitly stating funds to be collected at the property, the clerk charged my credit card used for booking, saying it was required by their "rules." They did the same thing previously, saying it was required by the service I used to book. I don't know which time they were lying, but it has to have been one of the two. It's a decent hotel and the price is a bargain, but I'll pay more to stay elsewhere in the future since I've never had this occur anywhere else.
Séjour de 3 nuits en septembre 2023
Réponse de Tracy le 20 sept. 2023
Dear Guest,Thank you for your feedback. We regret for any inconvenience caused during your stay. We will investigate the matter instantly and assure that the same will not be repeated. We are assuring to meet your expectations in your future stay.

10/10 Excellent

Caitlin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a wonderful stay at this hotel. The friendly staff and comfortable accommodations made it a memorable experience.
Séjour de 1 nuit en septembre 2023
Réponse de Tracy le 18 sept. 2023
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful stay with us and that our friendly staff and comfortable accommodations contributed to a memorable experience. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic visit!

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
I do not recommend
The first thing room we were put in the toilet didn’t flush and the second had bed bugs and they didn’t do anything about. Overall hoping it doesn’t follow me home
Séjour de 1 nuit en septembre 2023
Réponse de Tracy le 17 sept. 2023
Dear Guest,Thank you for the time to share your feedback. We regret for any inconvenience caused during your stay. This falls short of our standards, and we take this seriously. Rest assured, we're addressing these issues immediately to ensure a more comfortable experience for our future guests. Your concerns will not go unnoticed, and we appreciate your feedback.

10/10 Excellent

Mike

Voyage en famille
Check in was smooth and room was acceptable- only tv did not work but replaced cable and all was good
Séjour de 1 nuit en septembre 2023
Réponse de Tracy le 13 sept. 2023
Dear Guest,Thank you for your review, and we're glad to hear that your check-in experience was smooth and that the room met your expectations. We apologize for the TV issue but are pleased we could promptly resolve it for you. We hope you had an otherwise enjoyable stay, and we look forward to hosting you again soon.

2/10 Horrible

Natasha

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty sheets and floor, no shower curtain in the bathroom and no phone in the room to call downstairs to let them know
Séjour de 1 nuit en septembre 2023
Réponse de Tracy le 6 sept. 2023
Dear Guest,Thank you for your feedback. We regret for any inconvenience caused during your stay. Your feedback is valuable, and we will address these concerns to ensure a more comfortable experience for our guests in the future. Thank you for bringing these matters to our attention.

10/10 Excellent

Allison

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
I had a wonderful stay at the hotel - the staff was attentive and the amenities were great. However, the mattress could have been more comfortable for a better night's sleep.
Séjour de 1 nuit en août 2023
Réponse de Tracy le 31 août 2023
Dear Guest,Thank you for your positive feedback on our attentive staff and great amenities. We appreciate your input on the mattress and will consider ways to enhance our guests' sleep experience.

10/10 Excellent

Santos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel offered comfortable rooms and friendly service, making for a pleasant and relaxing stay.
Séjour de 1 nuit en août 2023
Réponse de Tracy le 31 août 2023
Dear Guest,Thank you for your review! We're delighted our comfortable rooms and friendly service provided you with a pleasant and relaxing stay. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Mejia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel! Enjoyed every moment of my stay, from the cozy rooms to the friendly staff.
Séjour de 1 nuit en août 2023
Réponse de Tracy le 28 août 2023
Dear Guest,Thank you for your kind words! We're delighted you had a delightful stay and appreciated our cozy rooms and friendly team.

10/10 Excellent

DeLosSantos

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel with excellent service and comfortable rooms, I highly recommend it!
Séjour de 1 nuit en août 2023
Réponse de Tracy le 28 août 2023
Dear Guest,Thank you for your glowing recommendation! We're delighted you enjoyed our excellent service and comfortable accommodations during your stay.

10/10 Excellent

STEVEN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family stay
All the staff was very friendly and professional, good sized rooms
Séjour de 4 nuits en août 2023
Réponse de Tracy le 26 août 2023
Dear Guest,Thank you for highlighting our friendly and professional staff. We're delighted you appreciated our spacious rooms as well. We look forward to welcoming you back to our hotel in the future.

4/10 Médiocre

Jennifer

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Tracy le 15 août 2023
Dear Guest, Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Horrible

Claudia

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was dirty, unfriendly, unsanitary(our sheets were dirty), sketchy people-you felt like your car was going to get broken into. Misleading advertisement of the facility. The pictures posted on expedia did not represent the property. No swimming pool as stated, the breakfast area was nothing as it showed in the picture and don't even let me start on the room. It was dirty, linens had human excretions on them (gross), smelled like smoke and cats.It was 54$ a night but even it was free I WOULD NOT STAY THERE!
Séjour de 2 nuits en août 2023
Réponse de Tracy le 7 août 2023
Dear Guest,Thank you for the time to share your feedback. We apologize for the experience you had during your stay. We take these concerns seriously and will address them with our team to ensure improvements. We understand your frustration and appreciate your feedback. We hope to have another opportunity to provide you with a better experience in the future.

6/10 Satisfaisant

Ann

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
showed up right after check-in time found carpets in hallways and stairwells dirty needing vaccumed there was a large hole busted through in the cieling tiles on our 2nd floor hall rooms need another trash can inside bathrooms breakfast had very limited choices no cooler to keep the milk in gallon jug was just left on counter to get warm
Séjour de 1 nuit en juillet 2023
Réponse de Tracy le 1 août 2023
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for the cleanliness issues you encountered and the lack of amenities. We appreciate your feedback and will address these areas for improvement to ensure a better experience for our guests in the future.

10/10 Excellent

Vanessa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a lovely stay! Our room was comfy, clean and we had service every day.
Séjour de 1 nuit en juillet 2023
Réponse de Tracy le 1 août 2023
Dear Guest,Thank you for your lovely review! We're delighted to hear that you had a comfortable and clean room, and that our daily service met your expectations. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Miranda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location, super services, helpful staff, what else do you need? Will definitely come again to this place!!
Séjour de 1 nuit en juillet 2023
Réponse de Tracy le 1 août 2023
Dear Guest,Thank you for your fantastic review! We're delighted that you enjoyed our excellent location, super services, and helpful staff. We can't wait to welcome you back for another amazing stay. Your continued support means the world to us!

10/10 Excellent

madeline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were spacious, clean and well-maintained. The beds were very comfortable and the amenities were great.
Séjour de 1 nuit en juillet 2023
Réponse de Tracy le 1 août 2023
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our spacious rooms clean and well-maintained, with comfortable beds and great amenities. Your satisfaction is our top priority, and we look forward to hosting you again for another enjoyable stay.

4/10 Médiocre

Tracy

Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
U get what u pay for
We stayed her on our trip home i new not to expect much because i paid little but it was more disappointing then I expected the bed was comfy the room was very large however when i went to use the bathroom for the firdt time i started questioning how clean it was when there was a used towel hanging behind the door and one on the floor when i went down to see what they had for breakfast there was NO ac in the eating area ir the desk area the gallon of milk they had out fir cereal was just setting on the counter no ice on it. And as we were preparing to leave there was a man in a car next to ours passed out doirs open meth pipe hanging out his pocket
Séjour de 1 nuit en juillet 2023
Réponse de Tracy le 31 juil. 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel. We regret any inconvenience caused during your stay. Your feedback regarding cleanliness and breakfast will be addressed with our team to ensure improvements. We take your concerns seriously and appreciate you bringing them to our attention. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Makayla

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were spacious and spotless, with great decor and crisp bed sheets. The staff were attentive and went out of their way to ensure that we were comfortable
Séjour de 1 nuit en juillet 2023
Réponse de Tracy le 26 juil. 2023
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you found our rooms spacious, spotless, and beautifully decorated. It's wonderful to know that our staff provided attentive service to ensure your comfort. We appreciate your kind words and hope to welcome you back for another wonderful stay!