Avis
8,4
Très bien
8,8/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
16 janv. 2024
Séjour de 6 nuits en janvier 2024
Réponse de Annabelle le 16 janv. 2024
Dear Yves, Thank you for taking the time to leave a 5-star review, we appreciate the feedback. We're glad you enjoyed the stay and hope to see you again very soon. Kind regards, Annabelle
10/10 Excellent
Annick
22 oct. 2023
Annick
Séjour de 1 nuit en octobre 2023
Réponse de Annabelle le 31 oct. 2023
Dear Annick, Thank you very much for taking the time to leave a review, I'm glad to see you enjoyed the stay. We hope to see you again very soon. Kind regards, Annabelle
10/10 Excellent
ARNAUD
Voyage en couple
18 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ARNAUD
Séjour de 1 nuit en septembre 2023
Réponse de Jarod le 19 sept. 2023
Good Evening Arnaud. Thanks for the great review. I am glad you enjoyed your stay, and I hope we get to welcome you back again soon.Kind Regards,Jarod
10/10 Excellent
Serge, Saint-Denis-de-Brompton
2 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Serge
Séjour de 4 nuits en septembre 2022
Réponse de Annabelle le 2 oct. 2022
Dear Serge, Thank you for taking the time to leave a review, we appreciate the feedback. We were glad you liked the rooms. We hope to welcome you back soon. Kind regards,Annabelle
4/10 Médiocre
Marie
Voyage en famille
9 août 2022
Les points forts : Personnel et service
Marie
Séjour de 2 nuits en août 2022
Réponse de Claire le 9 août 2022
Chère Marie,
Nous vous remercions pour votre séjour parmi nous et pour avoir pris le temps de partager votre expérience.
Nous sommes sincèrement désolés du désagrément que vous avez subi lors de votre séjour.
Concernant votre déjeuner au restaurant, je partagerai vos commentaires au Directeur de la Restauration pour faire un suivi.
Concernant les chiens présents dans l’hôtel, nous sommes un hôtel pet-friendly. Nous souhaitons que tous nos clients se sentent à l’aise.
Crankworx se déroule actuellement à Whistler, c’est pour cela que vous avez aperçu un grand nombre de vélos. Nous faisons de notre mieux pour entreposer les vélos des clients de notre hôtel au plus vite.
Encore une fois, nous apprécions vos commentaires et nous nous espérons pouvoir vous accueillir à nouveau dans notre établissement prochainement.
Cordialement,
6/10 Satisfaisant
Yves
Voyage en groupe
4 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yves
Séjour de 7 nuits en février 2022
Réponse de Chris le 4 mars 2022
Good morning Yves,
Thank you for taking the time to share your feedback on Expedia regarding your most recent stay with us. I do very much apologize for any missing items in the kitchen. I'll certainly bring this to the attention of our housekeeping team.
Again, we do appreciate your feedback and look forward to welcoming you back in the future.
Warmest regards,
Chris
8/10 Bien
Chantal
22 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien situé mais très dispendieux
Chantal
Séjour de 4 nuits en février 2022
Réponse de Jessica le 22 févr. 2022
Good Afternoon,
Thank you for your feedback in regards to your recent stay at Hilton Whistler resort & Spa. We are very happy you enjoyed your time at the resort for your Ski Trip.
The rates in Whistler are competitive, the rate you paid is the average cost during the peak of ski season.
We are very pleased you enjoyed your stay at the resort and look forward to welcoming you in the future.
Your feedback is appreciated.
10/10 Excellent
Simon
16 oct. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simon
Séjour de 1 nuit en octobre 2021
Réponse de Chris le 20 oct. 2021
Good day Simon,
Thank you for taking the time to share you experience regarding your most recent stay with us.
We're glad you had a wonderful stay and we look forward to welcoming you back for many more
Warmest regards,
Chris
10/10 Excellent
Frederick
14 sept. 2021
Frederick
Séjour de 2 nuits en septembre 2021
Réponse de Chris le 16 sept. 2021
Good day Frederick,
Thank you for taking the time to share your feedback. We're very happy to learn you had enjoyable experience at our resort and very much look forward to welcoming you back in the future.
Warmest regards,
Chris
10/10 Excellent
Dominic Di
Voyage en famille avec de jeunes enfants, Voyage en famille
23 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dominic Di
Séjour de 3 nuits en août 2021
Réponse de Chris le 24 août 2021
Good morning,
Thank you for choosing to stay at the Hilton Whistler Resort & Spa and for taking the time to share your feedback.
We were delighted to read that you had an enjoyable experience here at the hotel and in Whistler.
We take pride in our service and spacious guestrooms, and we certainly do appreciate your acknowledgement of that.
We do hope to welcome you back when you next have an opportunity to visit Whistler.
Warmest regards,
Chris
10/10 Excellent
Voyageur vérifié
Voyage en famille
22 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2021
Réponse de Chris le 24 août 2021
Good morning,
Thank you for choosing to stay at the Hilton Whistler Resort & Spa and for taking the time to share your feedback.
We were delighted to read that you had an enjoyable experience here at the hotel and in Whistler.
We take pride in our service and spacious guestrooms, and we certainly do appreciate your acknowledgement of that.
We do hope to welcome you back when you next have an opportunity to visit Whistler.
Warmest regards,
Chris
6/10 Satisfaisant
Daniel
20 juil. 2021
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Sous les attentes
Daniel
Séjour de 1 nuit en juillet 2021
Réponse de Chris le 22 juil. 2021
Good evening,
Thank you for taking the time to share your experience as your feedback is invaluable to us in order to achieve the highest standard of service and excellence.
As a management team, we take all comments seriously and share them with our team so that we may resolve any and all issues.
Again, we appreciate your feedback and look forward to welcoming you back to our resort in the future.
Warmest regards,
Chris Boland
Rooms Division Manager
8/10 Bien
Christian
4 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christian
Séjour de 1 nuit en juillet 2021
Réponse de Chris le 5 juil. 2021
Good morning,
Thank you for taking the time to share your feedback regarding your most recent stay with us here at the Hilton Whistler Resort & Spa.
I'm very happy to learn you enjoyed your stay and look forward to welcoming you back
Warmest regards,
Chris Boland
Rooms Division Manager
10/10 Excellent
Collette
28 avr. 2024
Collette
Séjour de 3 nuits en mars 2024
Réponse de CW le 29 avr. 2024
Dear Collette,Thank you for taking the time to leave us this 5/5 review! We are glad you had an enjoyable visit to Whistler. We look forward to seeing you again soon.Sincerely,Cory
10/10 Excellent
Serena
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Serena
Séjour de 1 nuit en avril 2024
Réponse de CW le 29 avr. 2024
Dear Serena,Thank you kindly for taking the time to leave us this review! We are so glad you enjoyed your stay with us. We look forward to welcoming you back again soon.Sincerely,Cory
8/10 Bien
Kathleen
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathleen
Séjour de 1 nuit en avril 2024
Réponse de Annabelle le 27 avr. 2024
Dear Kathleen, Thank you for taking the time to leave a review, we appreciate the feedback. We try to remain competitive with our parking rates with the other hotels, but we do appreciate parking in Whistler is at a premium. We hope to see you again soon. Kind regards. Annabelle
10/10 Excellent
Ignacio Tomas
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ignacio Tomas
Séjour de 2 nuits en mars 2024
Réponse de Annabelle le 26 avr. 2024
Dear Ignacio Tomas, Thank you for taking the time to leave a review, we appreciate the feedback. I will share the feedback with the rest of the team and we hope to welcome you back again soon. Kind regards, Annabelle
10/10 Excellent
gabriela
26 avr. 2024
Les points forts : Propreté
gabriela
Séjour de 1 nuit en avril 2024
Réponse de Annabelle le 27 avr. 2024
Dear Gabriela, Thank you for taking the time to leave a review, we appreciate it. I'm glad to hear you enjoyed your stay and we hope to welcome you back again very soon. Kind regards, Annabelle
2/10 Horrible
Bharat
22 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bharat
Séjour de 1 nuit en avril 2024
Réponse de CW le 23 avr. 2024
Dear Bharat,Thank you for taking the time to leave us this feedback. We apologize that your stay did not meet your expectations. We'd like the chance to make this right with you, if you could please reach out to the manager on duty at your convenience we would be happy to speak about your stay. We look forward to hearing from you.Sincerely,Cory
6/10 Satisfaisant
David be
Voyage en couple
21 avr. 2024
David be
Séjour de 2 nuits en avril 2024
Réponse de CW le 23 avr. 2024
Dear David,Thank you for taking the time to submit this review and for your feedback. We apologize that your stay did not meet your expectations. We hope to welcome you back in the future. Should you stay with us again please reach out to the manager on duty and we will ensure you are very well looked after.Sincerely,Hilton Whistler Team
10/10 Excellent
Miyong, Bellevue
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miyong
Séjour de 2 nuits en mars 2024
Réponse de Annabelle le 19 avr. 2024
Dear Miyong, Thank you for taking the time to leave a review, we appreciate you taking the feedback. We hope to see you again very soon. Kind regards, Annabelle
10/10 Excellent
Malay
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Malay
Séjour de 3 nuits en avril 2024
Réponse de cw le 16 avr. 2024
Dear Malay,Thank you for your 5/5 review! We are glad you enjoyed your stay with us. We hope to welcome you back in the near future.Sincerely,Cory
10/10 Excellent
Rajpreet
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rajpreet
Séjour de 1 nuit en avril 2024
Réponse de cw le 16 avr. 2024
Dear Rajpreet,Thank you for your 5/5 review! We are glad you enjoyed your stay with us. We hope to welcome you back in the near future.Sincerely,Cory
10/10 Excellent
rebecca
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
rebecca
Séjour de 2 nuits en avril 2024
Réponse de CW le 14 avr. 2024
Dear Rebecca,Thank you kindly for this lovely review! We are so glad you and your family enjoyed your stay in Whistler. We hope to welcome you back again in the near future.Sincerely,Cory
6/10 Satisfaisant
Sophie
13 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Sophie
Séjour de 2 nuits en avril 2024
Réponse de CW le 16 avr. 2024
Dear Sophie,Thank you for taking the time to complete this review and provide feedback. We hope you had an overall enjoyable visit to Whistler. If you'd like to share any specific feedback, please contact the manager on duty at the front desk.Sincerely,Cory
10/10 Excellent
Enrico
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enrico
Séjour de 2 nuits en avril 2024
Réponse de Annabelle le 11 avr. 2024
Dear Enrico, Thank you for taking the time to leave a review, we appreciate it. I'm glad to see you enjoyed the stay and we hope to welcome you back soon. Kind regards, Annabelle
10/10 Excellent
Deepali
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deepali
Séjour de 3 nuits en avril 2024
Réponse de Annabelle le 10 avr. 2024
Dear Deepali, Thank you for taking the time to leave such a lovely review! It was a pleasure to read and I'm so glad to see you enjoyed your stay with us. We hope to see you again very soon. Kind regards, Annabelle
10/10 Excellent
Adam
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adam
Séjour de 1 nuit en avril 2024
Réponse de CW le 9 avr. 2024
Dear Adam,Thank you kindly for your review! I'm glad you enjoyed your stay with us and we hope to welcome you back again soon.Sincerely,Cory
10/10 Excellent
Peter
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en mars 2024
Réponse de CW le 9 avr. 2024
Dear Peter, Thank you kindly for your 5/5 review! We are so glad you enjoyed your stay with us. We hope to welcome you back again in the near future!Sincerely,Cory
10/10 Excellent
Dawn
7 avr. 2024
Dawn
Séjour de 1 nuit en avril 2024
Réponse de CW le 27 avr. 2024
Dear Dawn,Thank you kindly for leaving this review for your recent stay with us. We are glad you enjoyed your stay with us and we look forward to welcoming you back again soon.Sincerely,Cory
10/10 Excellent
Matthew
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthew
Séjour de 2 nuits en mars 2024
Réponse de Annabelle le 5 avr. 2024
Dear Matthew, Thank you for taking the time to leave a review, I'm glad to see you enjoyed your stay with us. We hope we can welcome you back again soon. Kind regards, Annabelle
2/10 Horrible
diana, Puyallup
4 avr. 2024
diana
Séjour de 1 nuit en avril 2024
Réponse de Annabelle le 24 avr. 2024
Dear Diana, Thank you for taking the time to leave a review, I'm sorry to see you were disappointed with your stay. If you have the time, we would love to hear where we can improve. Sincerely, Annabelle
6/10 Satisfaisant
Jessica
Voyage en couple
4 avr. 2024
Les points forts : Équipements
Les points faibles : Personnel et service
Jessica
Séjour de 2 nuits en mars 2024
Réponse de Annabelle le 5 avr. 2024
Dear Jessica, Thank you for taking the time to leave a review, we appreciate the feedback. I'm sorry to hear you were disappointed with the staff interactions, if you would like to discuss your stay further, I would be happy to discuss it with you. Sincerely, Annabelle
2/10 Horrible
Karendeep
4 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karendeep
Séjour de 2 nuits en mars 2024
Réponse de Annabelle le 5 avr. 2024
Dear Karendeep, Thank you for taking the time to leave us a review, I'm sorry to see you were disappointed with your stay. We would like to hear more about your stay if you have the time and would like to contact us directly at the hotel. Sincerely, Annabelle
8/10 Bien
Sofia Elguero
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sofia Elguero
Séjour de 8 nuits en janvier 2024
Réponse de CW le 4 avr. 2024
Dear Sofia,Thank you kindly for taking the time to leave us this review and feedback. We are glad you had an enjoyable stay in Whistler. We hope to welcome you back in the near future.Sincerely,Cory
2/10 Horrible
Jodi
3 avr. 2024
Jodi
Séjour de 1 nuit en avril 2024
Réponse de CW le 23 avr. 2024
Dear Jodi,Thank you for taking the time to leave us this feedback. Please accept our apologies that your stay did not meet your expectations. We would greatly appreciate having the chance to speak with you about your stay and make this right with you. At your convenience, please reach out to the manager on duty and we would be happy to speak with you. We look forward to hearing from you.Sincerely,Cory
10/10 Excellent
Sandeep
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandeep
Séjour de 1 nuit en mars 2024
Réponse de CW le 3 avr. 2024
Dear Sandeep,Thank you kindly for your lovely review! We are so glad you enjoyed your time in Whistler and the dining in the hotel. We hope to welcome you back again in the near future.Sincerely,Cory
10/10 Excellent
Victor
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Victor
Séjour de 6 nuits en mars 2024
Réponse de CW le 1 avr. 2024
Dear Victor, Thank you kindly for your 5 star review! We are so glad you enjoyed your time with us and we hope to welcome you back again in the near future.Sincerely,Cory
10/10 Excellent
Jeremy
Voyage en groupe, Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeremy
Séjour de 4 nuits en mars 2024
Réponse de cw le 1 avr. 2024
Dear Jeremy, Thank you kindly for your 5-star review! We are so glad you enjoyed your time with us, and we hope to welcome you back again in the near future.Sincerely,Cory
8/10 Bien
Gurpreet
31 mars 2024
Gurpreet
Séjour de 1 nuit en mars 2024
Réponse de CW le 23 avr. 2024
Dear Gurpreet, Thank you for taking the time to submit this review. We are glad you had an enjoyable stay with us and we hope to welcome you back again soon.Sincerely,Cory
8/10 Bien
Patti
Voyage avec des animaux de compagnie
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patti
Séjour de 1 nuit en mars 2024
Réponse de cw le 1 avr. 2024
Dear Patti, Thank you kindly for your review! We are so glad you enjoyed your time with us, and we hope to welcome you back again in the near future.Sincerely,Cory
6/10 Satisfaisant
Gabriel
Voyage en famille
29 mars 2024
Les points forts : Propreté et équipements
Gabriel
Séjour de 4 nuits en mars 2024
Réponse de Annabelle le 30 mars 2024
Dear Gabriel,Thank you for taking the time to leave a review and providing your feedback. I will be sure to pass it on to the rest of the team. If you would like to discuss your stay further, please contact the hotel directly and we would be happy to discuss it with you. We hope to see you again soon. Sincerely,Annabelle
2/10 Horrible
Ashok Ashwin
29 mars 2024
Ashok Ashwin
Séjour de 2 nuits en mars 2024
Réponse de Annabelle le 30 mars 2024
Dear Ashok Ashwin, Thank you for taking the time to leave us a review, I'm sorry to see you were disappointed with your stay. I would be happy to discuss it with you if you would like to get in touch with us directly at the hotel. Sincerely, Annabelle
6/10 Satisfaisant
David
Voyage en famille
29 mars 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en mars 2024
Réponse de Annabelle le 30 mars 2024
Dear David, Thank you for taking the time to leave a review. I'm sorry to hear we did not live up to your expectations. I will pass your feedback on to the rest of the team, We hope we can welcome you back again in the near future. Sincerely, Annabelle
10/10 Excellent
Zauhreen
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zauhreen
Séjour de 1 nuit en mars 2024
Réponse de Annabelle le 29 mars 2024
Dear Zauhreen, Thank you for taking the time to leave a review, we appreciate the feedback. I will be sure to pass the feedback on to the rest of the team. We hope to see you again soon.Kind regards, Annabelle
10/10 Excellent
Daryl Sean Boswell
Voyage en famille avec de jeunes enfants, Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daryl Sean Boswell
Séjour de 2 nuits en mars 2024
Réponse de Annabelle le 27 mars 2024
Dear Daryl Sean, Thank you for taking the time to leave a review, we appreciate the feedback. I will pass on your feedback to the management team regarding the bed sizes and gym. We hope to see you again soon. Kind regards, Annabelle
10/10 Excellent
Jessica
26 mars 2024
Jessica
Séjour de 2 nuits en mars 2024
Réponse de CW le 16 avr. 2024
Dear Jessica,Thank you for your 5/5 review! We are glad you enjoyed your stay with us. We hope to welcome you back in the near future.Sincerely,Cory
8/10 Bien
Sissy
Voyage en famille avec de jeunes enfants
24 mars 2024
Les points forts : Propreté, personnel et service, équipements
Sissy
Séjour de 1 nuit en mars 2024
Réponse de Annabelle le 25 mars 2024
Dear Sissy,Thank you for taking the time to leave a review, we appreciate your feedback. I will be sure to pass your feedback on to the rest of the team. We hope to see you again soon. Kind regards, Annabelle
10/10 Excellent
seyedeh saina
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
seyedeh saina
Séjour de 2 nuits en mars 2024
Réponse de cw le 26 mars 2024
Dear Seyedeh, Thank you kindly for your 5 star review! We are so glad you enojyed your stay with us. We hope to welcome you back again in the near future.Sincreley,Cory
10/10 Excellent
Xiaozao
24 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Xiaozao
Séjour de 5 nuits en mars 2024
Réponse de Annabelle le 25 mars 2024
Dear Xiaozao, Thank you for leaving us a review, we appreciate your feedback. I'm glad to see you enjoyed your stay and we look forward to welcoming you back again very soon. Kind regards, Annabelle