Avis sur The Bethesdan Hotel, Tapestry Collection by Hilton
The Bethesdan Hotel, Tapestry Collection by Hilton
8120 Wisconsin Ave, Bethesda, MD
Avis
8,6
Excellent
9,2/10
Propreté
8,6/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants
22 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de GM le 1 août 2023
Elmahdi, it was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your stay. We are glad that our location was perfect for your needs and helped make your trip to Bethesda a total success. Thank you for choosing The Bethesdan Hotel, Tapestry Collection by Hilton, and we look forward to providing you with another exceptional stay.Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
THIERRY
Voyage d’affaires
16 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
THIERRY
Séjour de 1 nuit en février 2023
Réponse de General Manager le 17 févr. 2023
Dear Thierry, It was a pleasure receiving your fantastic rating for The Bethesdan Hotel, Tapestry Collection by Hilton. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.Yours in Hospitality, Lee Seiler,General Manager
10/10 Excellent
Alexis, Saint-Bruno-de-Montarvill
Voyage d’affaires
2 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexis
Séjour de 2 nuits en août 2022
Réponse de General Manager le 3 sept. 2022
Dear Alexis, We appreciate you writing a review about your visit to The Bethesdan Hotel, Tapestry Collection by Hilton. It is a pleasure to know how much you enjoyed our relaxing accommodations in addition to our devoted associates. Thank you for choosing us, and we hope to have a chance to host you again in the future. Yours in Hospitality, Lee SeilerGeneral Manager
8/10 Bien
Tommy
2 août 2022
Tommy
Séjour de 1 nuit en août 2022
Réponse de General Manager le 4 août 2022
Tommy, we appreciate your gracious rating about your stay at The Bethesdan Hotel, Tapestry Collection by Hilton. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.
Yours in Hospitality,
Lee Seiler
General Manager
10/10 Excellent
Dayante
Voyage en couple
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dayante
Séjour de 1 nuit en mai 2024
8/10 Bien
Paola, Woodstock
Voyage en famille avec de jeunes enfants
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paola
Séjour de 4 nuits en mai 2024
Réponse de Manager le 28 mai 2024
Dear Paola,Thank you for a great review. We are so happy to know that you enjoyed your stay with us. However, we are sorry to hear about the inconvenience with the parking garage; your feedback is invaluable to us. We will explore solutions to ensure all our guests have hassle-free parking experiences. We appreciate your understanding and patience. Your satisfaction is our top priority, and we can't wait to welcome you back for an even more delightful stay!Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Cierra
Voyage en famille avec de jeunes enfants
27 mai 2024
Les points forts : Propreté et équipements
Cierra
Séjour de 1 nuit en mai 2024
Réponse de Manager le 28 mai 2024
Dear Cierra,Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic stay with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We hope to welcome you back soon for another memorable experience. Yours in Hospitality, Lee SeilerGeneral Manager
8/10 Bien
Sean
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sean
Séjour de 6 nuits en mai 2024
Réponse de Manager le 25 mai 2024
Dear Sean,Thank you for staying at The Bethesdan Hotel, Tapestry Collection by Hilton, and for your kind rating. We appreciate your valuable feedback on your recent stay. Our sincere apologies for any inconvenience caused by the elevator issue. We have noted your feedback and will discuss this with appropriate staff. Your comfort is our priority, and we're committed to ensuring a seamless experience for all guests. We hope to have the opportunity to welcome you back for an improved stay in the near future. Yours in Hospitality, Lee SeilerGeneral Manager
8/10 Bien
JESSICA
Voyage en couple
21 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
JESSICA
Séjour de 3 nuits en mai 2024
Réponse de Manager le 25 mai 2024
Dear Jessica,We apologize for any housekeeping issues with your room. As our hotel's cleanliness is a key priority, we regret that this was your experience. We understand the frustration caused by the alarm clock going off, thereby interrupting your sleep. This kind of feedback reminds our team to be more careful in the future and we will discuss these issues with our housekeeping team. We continually strive to enhance our services and appreciate your valuable feedback. We are happy to know that you enjoyed your stay with us overall. It was a pleasure having you, and we hope to see you again soon!Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Casandra
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Casandra
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Dear Casandra,Thank you so much for your fantastic review! We're absolutely delighted to hear you enjoyed the breathtaking scenery and vibrant atmosphere at our hotel. Knowing that our surroundings made your stay truly special is incredibly rewarding. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests and it’s wonderful to see our efforts reflected in your experience. It was a joy hosting you, and we can't wait to welcome you back for another unforgettable and relaxing visit!Yours in Hospitality, Lee SeilerGeneral Manager
8/10 Bien
olivia
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
olivia
Séjour de 2 nuits en mai 2024
Réponse de Manager le 25 mai 2024
Dear Olivia,Thank you for a kind rating! We are delighted your time at The Bethesdan Hotel, Tapestry Collection by Hilton was so great, as we always strive for excellence. Your rating is an encouragement to our entire team. We look forward to your return soon so we can share another fantastic experience with you.Yours in Hospitality, Lee SeilerGeneral Manager
4/10 Médiocre
David
21 mai 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en mai 2024
Réponse de Manager le 26 mai 2024
Dear David,We sincerely apologize for the inconvenience you experienced during your stay. We are sorry to hear that your bed was uncomfortable and that you had issues with the lock in your rooms. We are glad that our team was able to provide you with another room promptly. Your feedback regarding the vegetarian options in our restaurant is duly noted, and we'll work on enhancing our menu variety. We're delighted to hear that our waitress provided excellent service despite the challenges you faced. However, we apologize for any frustration with the invoice during check-out.. We strive to provide transparent and efficient service to all our guests. We regret that you were disappointed with the cost of our parking. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We appreciate your feedback and take it seriously as we continuously strive to improve. We hope you'll reconsider and give us another chance to exceed your expectations in the future.Yours in Hospitality, Lee SeilerGeneral Manager
8/10 Bien
Patricia, Hingham
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 3 nuits en mai 2024
Réponse de Manager le 21 mai 2024
Dear Patricia, Thank you for choosing to stay with us at The Bethesdan Hotel, Tapestry Collection by Hilton, and for a great rating. We're thrilled to hear that you enjoyed the vibrant neighborhood atmosphere in the Woodmont Triangle. Thank you for recognizing Patrick, our talented bartender. He will be delighted to know he made your experience memorable. Thank you for appreciating our staff and our wonderful accommodations. We endeavor to go above and beyond to ensure our guests have a memorable experience. Your compliments are not only rewarding but also encouraging. We apologize for any inconvenience regarding the parking garage; we're continually working to improve our parking facilities. Thank you for recommending us to our future guests and we hope to be your first choice every time you visit Bethesda. Yours in Hospitality, Lee SeilerGeneral Manager
6/10 Satisfaisant
Korrin
20 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Korrin
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Dear Korrin,Thank you for taking the time to leave your rating. We take pride in providing exceptional service; however, we regret if we did not meet these expectations during your stay. We look forward to another opportunity to provide you with the outstanding visit you deserve. Thank you again, and safe travels.Yours in Hospitality, Lee SeilerGeneral Manager
8/10 Bien
Eric, Franklin Parkk
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Dear Eric,Thank you for your kind rating! We are glad you had such a positive experience during your time here at The Bethesdan Hotel, Tapestry Collection by Hilton. We are committed to providing exceptional service to every guest and, your rating tells us that we've succeeded in providing a rewarding experience. We enjoyed hosting you and, we look forward to welcoming you back again soon!Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Peter
19 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en mai 2024
Réponse de Manager le 20 mai 2024
Dear Peter,We are pleased to receive a fantastic rating for The Bethesdan Hotel, Tapestry Collection by Hilton. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
stacy
Voyage en couple
19 mai 2024
Les points forts : Équipements
stacy
Séjour de 1 nuit en mai 2024
Réponse de Manager le 20 mai 2024
Dear Stacy,Thank you for your outstanding rating! We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Bethesdan Hotel, Tapestry Collection by Hilton.Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Leslee
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leslee
Séjour de 2 nuits en mai 2024
Réponse de Manager le 19 mai 2024
Dear Leslee,Please accept our gratitude for taking the time to post such wonderful feedback about your stay, especially our staff, at The Bethesdan Hotel, Tapestry Collection by Hilton. Our wonderful strives to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. We will be happy to share your feedback with them. We are thrilled that our location worked well for you and made your time with us even more memorable! We hope you are already planning another visit our way.Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Amanda
Voyage en famille avec de jeunes enfants, Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda
Séjour de 2 nuits en mars 2024
Réponse de Manager le 21 mai 2024
Dear Amanda,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our hotel beautiful and impeccably clean. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. We understand your consideration regarding parking costs and appreciate your perspective. While we do offer convenient parking options, we also encourage exploring nearby alternatives for budget-conscious travelers. Thank you for being our guest and we hope to welcome you back soon for another enjoyable stay!Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Alexandra
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexandra
Séjour de 1 nuit en mai 2024
Réponse de Manager le 19 mai 2024
Dear Alexandra,Thank you for being our guest at The Bethesdan Hotel, Tapestry Collection by Hilton, and a fantastic rating! We are thrilled to read about your stay and your interactions with our staff have been so exceptional. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. Thank you once more, we look forward to hosting you again on your next visit to Bethesda.Yours in Hospitality, Lee SeilerGeneral Manager
2/10 Horrible
Kenneth, Gaithersburg
Voyage en couple
16 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 1 nuit en mai 2024
Réponse de Manager le 20 mai 2024
Dear Kenneth,Thank you for the review of your experience at our hotel. Please accept our sincere apologies, not only for the issues you experienced with your reservation but also that we failed to address this concern in a manner that left you with a good impression. Our goal is your total satisfaction, so we are sorry that we fell short and were overbooked on the day of your reservation. We understand the frustration that this can cause and we are truly sorry for the inconvenience of going to a nearby hotel. We hope you will give us another chance to provide you with the excellent service you should have received on this visit.Yours in Hospitality,Lee SeilerGeneral Manager
10/10 Excellent
David, Bryn Mawr
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en mai 2024
Réponse de Manager le 26 mai 2024
Dear David,Thank you for sharing your enjoyable experience with us! We’re delighted to hear that you appreciated our facilities and found our gym excellent. We believe that fresh and comfortable accommodations, excellent customer service, and our wonderful amenities make us an excellent choice. Your kind words mean a lot to our team and motivate us to keep providing top-notch services. We look forward to welcoming you back soon for another great stay!Yours in Hospitality, Lee SeilerGeneral Manager
8/10 Bien
Jairo, El Paso
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jairo
Séjour de 4 nuits en mai 2024
Réponse de Manager le 14 mai 2024
Dear Jairo,Thank you for choosing to stay with us and for leaving a great rating We're delighted to know that you had a wonderful experience here at The Bethesdan Hotel, Tapestry Collection by Hilton. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We look forward to welcoming you back on your next visit!Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Elizabeth
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Dear Elizabeth,We are pleased to receive an excellent rating for The Bethesdan Hotel, Tapestry Collection by Hilton. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. Thank you for being our guest. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Yours in Hospitality, Lee SeilerGeneral Manager
8/10 Bien
waukeshiah
9 mai 2024
Les points forts : Personnel et service
waukeshiah
Séjour de 1 nuit en mai 2024
Réponse de Manager le 11 mai 2024
Dear Waukeshiah,While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality for which we are known. Yours in Hospitality, Lee SeilerGeneral Manager
6/10 Satisfaisant
Domenick
Voyage en famille
6 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Domenick
Séjour de 2 nuits en mai 2024
Réponse de Manager le 7 mai 2024
Dear Domenick,Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. Please accept our apologies for the issues you had with our elevators during your stay and any inconvenience this may have caused. We have taken note of your feedback on the ambiance. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time you are in the area.Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Christopher
6 mai 2024
Christopher
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 mai 2024
Dear Christopher,Thank you for choosing The Bethesdan Hotel, Tapestry Collection by Hilton, for your recent stay. We are delighted to hear that you loved your experience with us! Your positive feedback is truly the best reward we could hope for. It means a great deal to our team and serves as a wonderful encouragement. We look forward to welcoming you back whenever your travels bring you to the area.Yours in Hospitality, Lee SeilerGeneral Manager
8/10 Bien
David
5 mai 2024
David
Séjour de 1 nuit en mai 2024
Réponse de Manager le 26 mai 2024
Dear David,Thanks for taking the time to share your feedback. It is wonderful to hear you enjoyed everything at our hotel. Thank you for staying with The Bethesdan Hotel, Tapestry Collection by Hilton. We look forward to seeing you again whenever your travels bring you back to the area.Yours in Hospitality, Lee SeilerGeneral Manager
8/10 Bien
Clarence, Bethesda
5 mai 2024
Clarence
Séjour de 2 nuits en mai 2024
Réponse de Manager le 12 mai 2024
Dear Clarence,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Bethesdan Hotel, Tapestry Collection by Hilton ; we hope to see you again soon. Yours in Hospitality, Lee SeilerGeneral Manager
8/10 Bien
Anaya
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anaya
Séjour de 1 nuit en mai 2024
Réponse de Manager le 6 mai 2024
Dear Anaya,We are pleased to read how much you enjoyed your stay; everything we do is aimed at making our guests feel right at home. We have noted your feedback regarding the front door of our hotel and we apologize if our front door access caused any inconvenience. Thank you for choosing The Bethesdan Hotel, Tapestry Collection by Hilton during your time in Bethesda. It was a pleasure having you, and we hope to see you again on your next visit to the area. Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Rene
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rene
Séjour de 7 nuits en avril 2024
Réponse de Manager le 6 mai 2024
Dear Rene, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Bethesdan Hotel, Tapestry Collection by Hilton.Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Jeannie
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeannie
Séjour de 1 nuit en avril 2024
Réponse de Manager le 3 mai 2024
Dear Jeannie,Thank you for your recent stay at The Bethesdan Hotel, Tapestry Collection by Hilton and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Bethesda. We enjoyed having you as our guest, and we hope to see you again soon. Yours in Hospitality, Lee SeilerGeneral Manager
4/10 Médiocre
Ahaz Adam, Opa-locka
Voyage en famille, Voyage en couple
30 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Ahaz Adam
Séjour de 4 nuits en mars 2024
Réponse de Manager le 30 avr. 2024
Dear Ahaz Adam, Thank you for being our guest at The Bethesdan Hotel, Tapestry Collection by Hilton, and for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Shakeema
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shakeema
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Dear Shakeema, We are pleased to read how much you enjoyed your stay at The Bethesdan Hotel, Tapestry Collection by Hilton; everything we do is aimed at making our guests feel right at home. It is always nice to hear how much our guests love our beautiful property. Thank you for choosing us during your time in Bethesda. It was a pleasure having you, and we hope to see you again on your next visit to the area. Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Catherine, Cambridge
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Catherine
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Dear Catherine, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at The Bethesdan Hotel, Tapestry Collection by Hilton, and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Gwladys
28 avr. 2024
Gwladys
Séjour de 2 nuits en avril 2024
Réponse de Manager le 18 mai 2024
Dear Gwladys,Thank you for your outstanding rating! We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Bethesdan Hotel, Tapestry Collection by Hilton. Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Selena
Voyage en famille avec de jeunes enfants
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Selena
Séjour de 6 nuits en avril 2024
Réponse de Manager le 29 avr. 2024
Dear Selena,Thank you for choosing The Bethesdan Hotel, Tapestry Collection by Hilton, and for taking the time to leave your outstanding feedback. We are very glad you had a great experience throughout your stay with us. We love what we do, but it is always nice to be recognized for a job well done! We hope to have the honor of hosting you again soon. Yours in Hospitality, Lee SeilerGeneral Manager
8/10 Bien
Juana
28 avr. 2024
Juana
Séjour de 1 nuit en avril 2024
Réponse de Manager le 18 mai 2024
Dear Juana,On behalf of our team at The Bethesdan Hotel, Tapestry Collection by Hilton, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Bethesda.Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Therriana
Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Therriana
Séjour de 2 nuits en avril 2024
Réponse de Manager le 28 avr. 2024
Dear Therriana,Thank you for choosing to stay at The Bethesdan Hotel, Tapestry Collection by Hilton. We truly appreciate your generous compliments about our hotel! We are delighted you had an excellent stay with us. Thank you for this fantastic review, and we hope to have the opportunity to welcome you again soon.Yours in Hospitality, Lee SeilerGeneral Manager
8/10 Bien
Robyn
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robyn
Séjour de 3 nuits en avril 2024
Réponse de Manager le 29 avr. 2024
Dear Robyn, Thank you for choosing to stay with us. We were pleased that we exceeded your expectations during your visit to Bethesda. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Yours in Hospitality, Lee SeilerGeneral Manager
6/10 Satisfaisant
Sonja
Voyage en famille
26 avr. 2024
Les points forts : Propreté
Sonja
Séjour de 3 nuits en avril 2024
Réponse de Manager le 27 avr. 2024
Dear Sonja,Thank you for choosing to stay at The Bethesdan Hotel, Tapestry Collection by Hilton. We regret to hear that you encountered difficulties with parking and the elevators during your stay. We certainly understand your frustration and are sorry for the temporary inconvenience. We were pleased to read you liked our lobby area. However, we are disappointed that our housekeeping did not meet our standards. We will address this appropriately to ensure this is not repeated. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Yours in Hospitality, Lee SeilerGeneral Manager
6/10 Satisfaisant
Eric
Voyage en couple
26 avr. 2024
Les points forts : Propreté
Eric
Séjour de 1 nuit en avril 2024
Réponse de Manager le 27 avr. 2024
Dear Eric,Thank you for taking the time to post a review of our hotel. We are delighted that you enjoyed your stay. We love getting compliments and appreciate yours. Regrettably, we are disappointed that we had one elevator down for unplanned maintenance, and truly sorry for the inconvenience of relocating rooms. We apologize for the frustration this caused, and we sincerely appreciate your patience. Thank you once more for your feedback; we look forward to being of service the next time you are in Bethesda.Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Amy
Voyage d’affaires
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 5 nuits en avril 2024
Réponse de Manager le 27 avr. 2024
Dear Amy,It was a pleasure to read your review, and we appreciate you mentioning how comfortable you were at our hotel. We are also glad that our location was perfect for your needs and helped make your trip to Bethesda a total success. Thank you for choosing The Bethesdan Hotel, Tapestry Collection by Hilton, and we look forward to providing you with another exceptional stay.Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Jodie
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jodie
Séjour de 2 nuits en avril 2024
Réponse de Manager le 24 avr. 2024
Dear Jodie,Thank you for your recent stay at The Bethesdan Hotel, Tapestry Collection by Hilton, and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Bethesda. We enjoyed having you as our guest, and we hope to see you again soon.Yours in Hospitality, Lee SeilerGeneral Manager
2/10 Horrible
Izaak
Voyage en famille, Voyage en couple
23 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Izaak
Séjour de 2 nuits en avril 2024
Réponse de Manager le 24 avr. 2024
Dear Izaak,Thank you for being our guest and for taking the time to leave your feedback. We are disappointed to hear of your experience and apologize for these concerns. As your review does not contain your full name, we would appreciate additional information to identify your reservation for further investigation into this matter. Thank you once more.Yours in Hospitality,Lee SeilerGeneral Manager
6/10 Satisfaisant
Brittanie
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brittanie
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Brittanie, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our pillows. We appreciate you bringing this to our attention, and we will address this with our housekeeping team. As you mentioned that you liked our property, we hope you will give us another opportunity to show you the exceptional stay you deserved on your last visit. Thank you once again for your valuable comments.Yours in Hospitality, Lee SeilerGeneral Manager
6/10 Satisfaisant
Barbi
22 avr. 2024
Les points forts : Propreté et personnel et service
Barbi
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Barbi, Welcome to Bethesda after such a long time. We are glad you enjoyed our comfortable accommodations, and we thank you for mentioning the great value we offer to our guests. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will share these concerns appropriately with our team. We hope you will stay with us again so we can provide you with the excellent service for which we are known. Thank you.Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Nelio
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nelio
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Nelio, Thank you for choosing The Bethesdan Hotel, Tapestry Collection by Hilton. We are delighted to know that you appreciated your room. Our primary focus is on providing clean, comfortable rooms with all the amenities to make you feel at home. Reviews such as yours mean a lot. Thank you again for your kind words, and we look forward to the opportunity to be of service again in the near future.Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Kozo, ELMWOOD PARK
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kozo
Séjour de 2 nuits en avril 2024
Réponse de Manager le 19 avr. 2024
Dear Kozo,We appreciate you writing a review about your visit to The Bethesdan Hotel, Tapestry Collection by Hilton. It is a pleasure to know how much you enjoyed our relaxing accommodations. Thank you for choosing us, and we hope to have a chance to host you again in the future. Yours in Hospitality, Lee SeilerGeneral Manager
10/10 Excellent
Karen
Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 3 nuits en avril 2024
Réponse de Manager le 19 avr. 2024
Dear Karen,Thank you so much for your kind words about The Bethesdan Hotel, Tapestry Collection by Hilton. We are thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another exceptional experience.Yours in Hospitality, Lee SeilerGeneral Manager