Piscine extérieure, parasols de plage, chaises longues
Vérifier la disponibilité

Avis sur Omni Shoreham Hotel

4 out of 5
Omni Shoreham Hotel
2500 Calvert St Nw, Washington, DC

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 798 avis sur 1318." "
Note des voyageurs de 8 (Bien), d’après 260 avis sur 1318." "
Note des voyageurs de 6 (Satisfaisant), d’après 121 avis sur 1318." "
Note des voyageurs de 4 (Médiocre), d’après 66 avis sur 1318." "
Note des voyageurs de 2 (Horrible), d’après 73 avis sur 1318." "

9,0/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Valerie

Voyage en famille
Les points forts : Équipements
Belle piscine
Séjour de 2 nuits en août 2023
Réponse de deborah le 28 août 2023
Thank you for your feedback we are looking forward to your next visit with us.

10/10 Excellent

Christopher

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the city via metro. Classic hotel look, but plenty of amenities. For sure recommend it.
Séjour de 6 nuits en mai 2024

8/10 Bien

Michael

Voyage en famille
Les points forts : Équipements
Nice hotel, WiFi you have to purchase at a high rate
Séjour de 2 nuits en mai 2024

10/10 Excellent

Rafi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall we had a good experience with the Hotel, Staff and Restaurants.
Séjour de 3 nuits en mai 2024

8/10 Bien

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Big. Felt like what an old school resort was like. Had a Las Vegas Feel. We had a late check in after 11pm It would have been nice to at least have vending machines available to get a coke and a candy bar.
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Selene

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff were fantastic (except for the woman at check in who didn't know the hotel had a jacuzzi)! The elevator was very slow, small, and one was broken. The air in the rooms smelled horrible! They knew 4 people would be in the room but only gave us 2 towels. Front desk never answered phone. Sunday brunch started way too early (there was no just breakfast option), was insanely expensive for oatmeal and yogurt, and took an hour to get to us. I hope they get things worked out in hospitality because the brunch situation was very unfortunate. The grounds were lovely and area seemed safe.
Séjour de 2 nuits en mai 2024
Réponse de deborah le 26 mai 2024
Thank you for your feedback and for letting us know the issues you experience why staying with us so we can address them

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is wonderful.
Séjour de 2 nuits en mai 2024
Réponse de deborah le 26 mai 2024
Thank you for your feedback and we are looking forward to seeing you next stay with us

10/10 Excellent

erika

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very nice hotel for advent and wedding
Séjour de 1 nuit en mai 2024
Réponse de deborah le 26 mai 2024
Thank you so much for your feed back and we here are so glad you enjoyed your stay

10/10 Excellent

Terri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

morris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is beautiful with many self-contained amenities and very attractive outdoor spaces including the pool. The lobby and surrounding areas are huge with many places to sit and lounge. The location is great for walking to many dining options and the metro. The rooms are very spacious with comfortable furniture and bed. The on-site restaurant is very convenient and the food is quite good. The only downside I experienced was that the drains in the bathroom sink and tub were slow. Overall it was a very enjoyable visit to this property and I will definitely come back if my plans bring me back that way again.
Séjour de 3 nuits en mai 2024
Réponse de deborah le 26 mai 2024
Thank you so much your feedback about our property and letting us know the issues that your experiences why residing with us

10/10 Excellent

Suneil

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding service!
Séjour de 3 nuits en mai 2024
Réponse de Sherry Qureshi le 26 mai 2024
Thank you so much for the kind feedback, we truly appreciate it

8/10 Bien

Georgianna

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy starting point to get around city
Séjour de 2 nuits en mai 2024
Réponse de Sherry Qureshi le 26 mai 2024
Thank you so much for the kind feedback we truly appreciate it

10/10 Excellent

Nancy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Top of the line
Séjour de 4 nuits en mai 2024
Réponse de Sherry Qureshi le 26 mai 2024
Thank you very much for the kind feedback, we truly appreciate it

8/10 Bien

Lindsey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Alton Bailey- Guest Relations Manager le 22 mai 2024
Hello Lindsey,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. Thank you for sharing with us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Alton BaileyGuest Relations Manager

8/10 Bien

Melanie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel!!! It was fantastic except for one thing: housekeeping was unbelievably loud; slamming doors, chatter, banging against the walls. Not everyone gets up early.
Séjour de 3 nuits en mai 2024
Réponse de deborah le 21 mai 2024
Thank you for your feedback we here at the Shoreham are very happy to hear that you enjoyed your stay with us

8/10 Bien

Rosemary, Woodbridge

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Classic hotel in nice neighborhood with easy walking access to nice restaurants. Staff at this hotel were top notch, very helpful
Séjour de 1 nuit en mars 2024
Réponse de deborah le 21 mai 2024
Thank you for your feedback and we are happy you enjoyed your stay with us

8/10 Bien

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
While the property and staff are excellent I think a lot of services I’ve come to accept as standard were a separate charge which was surprising considering the price point of the property. Wi-fi not being included was surprising esp considering they had older TV’s which only allowed cromecast over wifi. Don’t bother paying for parking we easily found street parking all weekend right around the corner.
Séjour de 3 nuits en mai 2024
Réponse de deborah le 21 mai 2024
Thank you for your feedback and letting us know the issue you and how your experience was with us here at the Shoreham.

6/10 Satisfaisant

Jason

Voyage en couple
Les points faibles : Équipements
The pictures of the properly are deceiving. The pool was not open are room was small and stuffy. House keeping was slamming the doors at 930am when we had the do not disturb sign up. They only gave us one complimentary drink voucher it was two people on the reservation. Overall it was over hyped and over priced would not recommend or go back.
Séjour de 2 nuits en mai 2024
Réponse de Alton Bailey- Guest Relations Manager le 20 mai 2024
Dear Jason,Thank you for completing the survey regarding your recent stay at our property.Thank you for being a Select Guest member with Omni Hotels, your business is very important to us. Thank you for sharing with us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of the Omni Shoreham Hotel, I would like to sincerely apologize for the inconvenience that you encountered. We take pride in caring for our guests and we will take the necessary actions to ensure this experience is not repeated. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Alton BaileyGuest Relations Manager

10/10 Excellent

Ethan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel. Excellent rooms and service.
Séjour de 2 nuits en mai 2024
Réponse de deborah le 19 mai 2024
Thank you for your feed back

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enough
Séjour de 2 nuits en mai 2024
Réponse de sophie le 16 mai 2024
Thank you so much for your rating, we are extremely happy to see that you had a great experience. Please make sure to visit us again. Sincerely,

10/10 Excellent

Carsten

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Other the dated style, everything about the Shoreham was excellent, in particular the helpful staff and the nice heated pool.
Séjour de 4 nuits en mai 2024
Réponse de sophie le 16 mai 2024
Thank you so much for your kind feedback. We are very proud of our Team and we will make sure to share your comments with them.

10/10 Excellent

Sherri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely, old world elegant hotel. Stunning lobby and modern room with vintage feel.
Séjour de 1 nuit en mai 2024
Réponse de sophie le 16 mai 2024
Thank you Sherri for your review. We hope to see you back soon. Regards,

6/10 Satisfaisant

Jennifer

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de sophie le 16 mai 2024
Thank you Jennifer for your review, please accept our apologies if your stay was not entirely to your satisfaction. We hope that you will give us a second chance. Sincerely

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de sophie le 16 mai 2024
Thank you Michelle, we are pleased to see that you enjoyed your time with us, away from home. We really appreciate you.Regards,

4/10 Médiocre

Shoreh

Voyage en couple
Les points faibles : Équipements
While we appreciated the historic value of the hotel and even though the common areas are well taken care of, the rooms and the facilities within the room were in dire need of an upgrade and attention. We ended up switching rooms three times. The first one was next to a very loud boiler room and the fume in the hallway was unbearable. The second room smelled so bad that we could not breathe. We think a pet had an accident on the carpet. The last room’s AC was broken but we just ran out of energy to move and thankfully the weather became cooler. I have been to other Omnis and have loved those every time but this experience will make me think twice before I decide based on the brand name and past experience!
Séjour de 3 nuits en mai 2024
Réponse de Alton Bailey- Guest Relations Manager le 12 mai 2024
Dear Shoreh,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of the Omni Shoreham, I would like to formally apologize for your recent experience. At the Shoreham, we take pride in caring for our guests and we will ensure to target the areas that need improvement so that you and future guests do not repeat this experience. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely

10/10 Excellent

Joanne

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Alton Bailey- Guest Relations Manager le 12 mai 2024
Dear Shoreh,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. Thank you for sharing with us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely

10/10 Excellent

Leslie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel.
Séjour de 2 nuits en mai 2024
Réponse de Michael le 10 mai 2024
Hello Lesly, Thank you for completing the survey, we are very happy to see that you enjoyed your stay with us.If I can be of any assistance to you, please let me know. Have a great day!

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
We really enjoyed our stay at the Omni Shoreham. A special thanks to Tulu who went above and beyond to help us. All of the door staff were friendly and helpful. Great facilities and great location.
Séjour de 3 nuits en mai 2024
Réponse de Michael le 10 mai 2024
Hello Julie, Thanks for completing the survey, we are very happy to see that you enjoyed your stay with us, thanks for your kind words, it will be celebrated with the Tulu and the team!.Hope to see you again.

8/10 Bien

Edwin

Séjour de 3 nuits en mai 2024

10/10 Excellent

Arthur

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel
Séjour de 4 nuits en février 2024
Réponse de sophie le 8 mai 2024
Dear Arthur, thank you so much for your feedback. They are very important to us. We hope to see you back soon.

8/10 Bien

Joshua

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pretty. A bit old though but nice
Séjour de 1 nuit en mai 2024
Réponse de Michael le 10 mai 2024
Hello Joshua, Thanks for completing the survey, we are very happy to see that you enjoyed your stay with us.Thanks for the nice rate!Hope to see you again.

10/10 Excellent

Ihsan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beatiful
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Judith

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Overpriced and the front desk staff and some restaurant staff were less than impressive. I wouldn't choose this property again.
Séjour de 4 nuits en avril 2024
Réponse de Alton Bailey- Guest Relations Manager le 5 mai 2024
Dear Wanda,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. Thank you for sharing with us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of the Omni Shoreham Hotel, I would like to apologize for your experience. We will be conducting the necessary training for my team so that you and future guest do not have this experience. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Kimberly

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice!
Séjour de 3 nuits en avril 2024
Réponse de Alton Bailey- Guest Relations Manager le 5 mai 2024
Hello Kimberly,Thank you for your kind review. It helps to motivate and inspire our team to continue providing excellent service to you and future guests. We hope to see you again soon.Kindest Regards

6/10 Satisfaisant

Marianne

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
This is clearly an old hotel that went through some updating. The lobby is a typical convention hotel entrance. There seemed to be only one elevator working. It took me two days to get the thermostat adjusted, and the air conditioning sounds like a plane taking off. They charge $4.95 per day for wifi which is ridiculous in this date and age. They remove the charge if one becomes a "member" which one then unwillingly does.
Séjour de 4 nuits en avril 2024
Réponse de Alton Bailey- Guest Relations Manager le 3 mai 2024
Dear Marianne,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. Thank you for sharing with us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of the Omni Shoreham Hotel, I would Like to apologize for your experience. Please know that we are working on improving the things you mentioned for you and future guests. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Bien

Doris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
House staff was very slow
Séjour de 2 nuits en avril 2024
Réponse de Michael le 1 mai 2024
Hello Doris, Thank you so much for completing the survey, I am really sorry we fell short on your expectations, we will notify our Director of Housekeeping and we will address your comments.Hope to see you again, we will do better.

10/10 Excellent

sandy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love garden
Séjour de 1 nuit en avril 2024
Réponse de Michael le 1 mai 2024
Hello Sandy, Thank you so much for completing the survey, I am very happy to see that you enjoyed our garden.Hope to see you again.If I can be of any assistance please let me know.

10/10 Excellent

Jackie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had the best time everyone was awesome
Séjour de 2 nuits en avril 2024
Réponse de Valrie le 29 avr. 2024
Good evening Jackie,Thank you so much for your great review, It was an honor having you stay with us. I am pleased you enjoyed your stay, please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Deborah

Les points forts : Infrastructures et conditions de l’hébergement
Geeat
Séjour de 5 nuits en avril 2024
Réponse de Valrie le 29 avr. 2024
Good evening Deborah,Thank you so much for your great review, It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Idsacoow

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have come to the shoreham hotel wx now and both times we have experienced noting nut good
Séjour de 1 nuit en avril 2024
Réponse de Valrie le 29 avr. 2024
Good evening Idsacoow,Thank you so much for your great review, It was an honor having you stay with us. I am pleased you enjoyed your stay, please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Shawanna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff and nice rooms.
Séjour de 3 nuits en avril 2024
Réponse de Valrie le 29 avr. 2024
Good evening Shawanna,Thank you so much for your great review, It was an honor having you stay with us. I am pleased you enjoyed our accommodations, please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Alton Bailey- Guest Relations Manager le 25 avr. 2024
Dear Nancy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Alton BaileyGuest Relations Manager

10/10 Excellent

Beth

Séjour de 1 nuit en avril 2024
Réponse de sophie le 16 mai 2024
Thank you Beth for your review, do not hesitate to visit us again. Regards,

10/10 Excellent

Nichola

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a wonderful experience for my friend and I. Annett and Qazi in dining were wonderful and VERY welcoming. Crystal at the front desk was amazing, her welcome smiling and how she treated us when we arrived was profound. DEBORAH at the front desk had too much ATTITUDE for our liking when we went to pick up our new keys, she was a BIG turn off. Other than her our overall experience was amazing. Would definitely return and recommend this resort.
Séjour de 1 nuit en avril 2024
Réponse de Alton Bailey- Guest Relations Manager le 22 avr. 2024
Hello Mary,Thank you for choosing the Omni Shoreham Hotel for your upcoming travel stay in the Nation's capital, we really appreciate your business and most importantly, thank you for sharing your kind words to the public. We look forward to seeing you soon. Kindest Regards

10/10 Excellent

Francis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love the beds and linens. Great sleep!
Séjour de 1 nuit en mars 2024
Réponse de Alton Bailey- Guest Relations Manager le 22 avr. 2024
Hello Francis,Thank you for choosing the Omni Shoreham Hotel for your upcoming travel stay in the Nation's capital, we really appreciate your business. Most importantly, thank you for sharing your kind words to the public. we look forward to having you with us soon again. Kindest Regards

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de deborah le 23 avr. 2024
Dear Mr. Nicholas we are happy you enjoyed your stay here with us and we are looking forward to your return.

6/10 Satisfaisant

Susan

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The beds were not comfortable and the sheets were like paper and made crinkle sounds every time you moved.. pillows hard
Séjour de 1 nuit en avril 2024
Réponse de Valrie le 22 avr. 2024
Good evening Susan,Thank you for your review, it was an honor having you stay with us here at the Omni Shoreham. I am so sorry your stay was not ideal. Please come and visit us again and let us know during your stay what we can do to make your stay more comfortable.My Kindest Regards,Valrie.

10/10 Excellent

Sheila

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room. Clean and beautiful pool fun for the family.
Séjour de 2 nuits en avril 2024
Réponse de Valrie le 20 avr. 2024
Good evening Sheila,Thank you so much for your graet review. It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

6/10 Satisfaisant

Lesley

Séjour de 4 nuits en avril 2024
Réponse de Sherry le 21 avr. 2024
Dear LesleyThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.

4/10 Médiocre

Louise

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The first room they gave me reeked like dirty diapers and stale urine, and the bed didn’t look clean. The pillows were askew, etc. This was on the west side of the building. The button to call the front desk was broken and dialing 0 didn’t work (apparently the number is 12 or 14, go figure?) — so I walked a good distance back to lobby. When I asked to switch, they gave me an “upgrade” which was the same size/kind of room just 2 floors up. They also gave me a 1 free drink ticket. Felt a little cheap, not a real accommodation or show of service. Housekeeping also came and knocked loudly at 730AM! Yikes. On the plus side there was complimentary afternoon lemonade in the lobby, which was pretty good. Overall the hotel looks deteriorated, old, sad, stuffy. It was great 10-15 years ago but hasn’t been kept up well. A friend recommended the woodley inn b&b so perhaps will try that next time in the neighborhood.
Séjour de 1 nuit en avril 2024
Réponse de sophie le 18 avr. 2024
Thank you, Louise, for your review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely,