Extérieur
Vérifier la disponibilité

Avis sur Holiday Inn Arlington at Ballston, an IHG Hotel

3 out of 5
Holiday Inn Arlington at Ballston, an IHG Hotel
4610 Fairfax Dr, Arlington, VA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 397 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 355 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 124 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 73 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 51 avis sur 1000." "

8,6/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Laurent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour mitigé
Séjour familial. Hôtel choisi pour sa proximité avec quelques points d´intérêt accessibles en véhicule (cimetière d´Arlington, pentagone, aéroport de Washington Dulles). L´hôtel est globalement convenable et possède une belle piscine. Il est peu fréquenté ce qui a ses avantages et se trouve à proximité de facultés. Donc en période estivale le quartier est calme. Niveau restauration, c´est assez limité et en ligne avec les restaurants de Washington, assez chers pour la qualité. Le restaurant de l´hôtel est lui à éviter, la carte est quasi inexistante. L´hôtel mérite un coup de rénovation sur ces équipements pour être en phase avec d´autres hôtel de la chaine IGH. Prévoir imperartivement le parking de l´hôtel car quasi impossible de se garer dans le quartier (18$ pour 24h)
Séjour de 2 nuits en août 2023
Réponse de Ms. Newman le 24 août 2023
Cher Séjour mitigé,Merci d'avoir pris le temps de nous raconter votre expérience au Holiday Inn ARLINGTON AT BALLSTON.Sachez que vos commentaires nous sont extrêmement précieux. Nous utilisons les commentaires, tels que les vôtres, pour apporter continuellement des modifications à notre marque afin d'améliorer l'expérience client. Nous espérons que vous nous donnerez l'occasion de vous servir à nouveau dans le futur.

8/10 Bien

jean-paul, Morlaix

Voyage en famille
Les points forts : Propreté
Petit déjeuner très réduit. Hôtel vieillissant mais qui est très proche du métro avec une piscine au second étage plutôt sympa. Le quartier réserve de bonne surprise pour déjeuner ou dîner dans le tumulte de WDC. Arrêt de 3 nuits plutôt satisfaisant.
Séjour de 3 nuits en août 2022
Réponse de General Manager le 16 août 2022
Dear Jean-Paul, Thank you for taking the time to review Holiday Inn Arlington At Ballston. Though our property is a little older, we are glad you enjoyed our excellent location and refreshing swimming pool. The next time you are in the area, please revisit us for another great experience!

10/10 Excellent

Bruno

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
On y retournerait sans hésitation
Bon pied à terre pour une nuit à Washington après une croisière à partir de Baltimore. Facile d'accès. Stationnement privé extérieur. Très propre. Frigo. Microonde disponible sur demande sans frais (service très rapide). Le wifi fonctionne très bien.
Séjour de 1 nuit en janvier 2019
Réponse de General Manager le 19 janv. 2019
Bruno, we are happy you chose us for your recent visit to the DC area. We enjoyed your description of our hotel, the excellent service you received from our staff, and our fantastic location. The Holiday Inn Arlington At Ballston is situated in the exciting urban neighborhood of Ballston. It was our pleasure hosting you, and we look forward to welcoming you soon. Don Caulkins, General Manager

8/10 Bien

Promise, Manassas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
None
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 mai 2024
Thank you for staying with us at Holiday Inn Arlington At Ballston! It was a pleasure hosting you, and we would be delighted to welcome you back for another extraordinary experience in the future.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy access to Arlington vicinity
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 mai 2024
Dear Maria,We're delighted that you were able to take advantage of all that our convenient location has to offer. Thank you for choosing to stay at Holiday Inn Arlington At Ballston, and we hope to welcome you back for another comfortable stay soon!

8/10 Bien

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

2/10 Horrible

Kevin, Alexandria

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wrong room booked, making for a terrible nights sleep for my family. I specifically booked a suite to get extra room to allow two small children to have a separate sleeping space. The wrong type of room was booked. Not sure if this is an Expedia problem or the hotel but it was wrong. Hotel staff confirmed over the phone that their pool was open, only to find out when we arrived that it was not. The pool was another reason we booked this hotel. Staff on the phone also told us parking was included. Expedia hotel features indicated price of breakfast was $12.95 per guest. Not so. Breakfast menu items were individually more expensive than that. Broken furniture in the room. Hotel room door had to be muscled to get in. Air conditioning unit very loud. Will not stay at this hotel again.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Kevin,Thank you for sharing your concerns. We regret to hear about the issues you encountered during your stay and will address these concerns internally to ensure better communication and service going forward. We appreciate your feedback and hope for an opportunity to restore your confidence in our hotel.

10/10 Excellent

Carmen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mi estadia fue excelente muy limpio facil accesibilidad y transporte la comida y atencion muy buena
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Carmen,Thank you so much for choosing Holiday Inn Arlington At Ballston for your recent getaway. We are delighted that you thoroughly enjoyed your stay, and we hope to see you again soon for another excellent stay.

6/10 Satisfaisant

laurie

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024

2/10 Horrible

Sudeep

Les points faibles : Propreté
Séjour de 1 nuit en avril 2024

8/10 Bien

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed the stay. Staff reacted fine to problem with key card and door, but this was an annoying, repeated problem.
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Joseph,Thank you for sharing your experience. We're glad you enjoyed your stay overall and that our staff responded well to the key card and door issue. However, we apologize for the inconvenience caused by this repeated problem. We are actively working on improving our key card system to prevent such issues in the future. We hope to welcome you back soon for a smoother experience at Holiday Inn Arlington At Ballston.

6/10 Satisfaisant

katelyn, Southfield

Séjour de 2 nuits en avril 2024

4/10 Médiocre

Ming-Hsuan, Cupertino

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The facilities are rather old. For example the elevator, carpet, and doors… not worth the room rate
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Ming-Hsuan,Thank you for sharing your feedback with us. We appreciate your honesty and are disappointed to hear about your observations regarding our facilities. Our team takes great pride in providing a comfortable and enjoyable experience for all our guests, and we will work to make improvements. We hope you'll give us another chance to exceed your expectations in the future.

8/10 Bien

Yasumasa

Séjour de 5 nuits en avril 2024

10/10 Excellent

laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo está muy fácil seguro y limpio
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Laura,Thank you for your positive review! It's our priority to provide a comfortable and secure environment for our guests. We look forward to welcoming you back soon for another seamless experience!

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pleasant stay
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 19 avr. 2024
Dear Richard,We're delighted to hear about your pleasant experience at Holiday Inn Arlington At Ballston! Providing a comfortable stay for our guests is always our priority, and we're eager to welcome you back for another enjoyable visit.

6/10 Satisfaisant

Jill

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024

10/10 Excellent

R

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, very friendly, would stay again
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for the lovely review! Please come stay at Holiday Inn Arlington At Ballston again soon.

4/10 Médiocre

April

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff at the hotel were very friendly and helpful, but the hotel itself is not clean and the walls are paper thin. It's a great location in a safe, walkable area.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 12 avr. 2024
Dear April,Thank you for your review. We value your feedback and the time you've taken to share. While we're excited that our hospitable team and fantastic location were the highlights of your stay, we are distressed that the same cannot be said about our accommodations and appearance. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. We would be honored to have another chance to welcome you back and change your perceptions.

8/10 Bien

Ashley

Les points forts : Propreté et personnel et service
Overall nice place. Could use updating and some maintenance.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Ashley,It's always a pleasure hearing from our guests. Thank you for choosing Holiday Inn Arlington At Ballston, and we'll keep your suggestions in mind as we continuously update our property for our great guests. We're thrilled you enjoyed your visit, and we hope to see you again soon.

10/10 Excellent

Imani

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable stay
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 5 avr. 2024
Dear Imani,Thank you for the five-star review! We're happy to hear you had such a cozy stay with us at Holiday Inn Arlington At Ballston, and we hope you'll visit us again soon.

8/10 Bien

Bradley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great area and price. Hotel is showing wear and tear for its age, but most likely reflected in the price. Besides, it’s a great area to get out and the metro is a short walk away.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Bradley,Thank you for sharing your experience with us! We are grateful for your positive feedback about our location and affordability. Your perspective regarding our visual appeal is also greatly appreciated as we strive to improve our facilities. It was a pleasure having you stay at Holiday Inn Arlington At Ballston, and we look forward to welcoming you back on your next visit!

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Syrita, smyrna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 21 mars 2024
Dear Syrita,Thanks for choosing Holiday Inn Arlington At Ballston. Our team is pleased you had an enjoyable stay at our hotel. It would be our pleasure to welcome you back!

10/10 Excellent

kevin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Condition pleasurable experience.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 4 mars 2024
Dear Kevin, Thank you for your positive feedback! We're thrilled to hear that you had a pleasurable experience and thoroughly enjoyed our property. Your satisfaction is our priority, and we're grateful for your kind words. We look forward to welcoming you back for another fantastic stay in the future!

2/10 Horrible

barry

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Key security system not operationall over entire holiday weekend. Very minimal staff working at hotel. This was particularly problematic when fire alarm was set off shortly after 6.00 am on Sat morning. One guy on duty untrained & overwhelmed by situation. Policy re room cleaning not communicated at check in. Last time I’m staying at a Holiday Inn. Score 1 out of 10.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 22 févr. 2024
Dear Barry,Thank you for sharing your concerns regarding our key system and the disturbance you encountered. Our team is committed to ensuring guest safety and satisfaction, and we will work to improve these aspects of our guest experience. We value your feedback and hope to have the opportunity to better serve you in the future.

2/10 Horrible

Christopher

Séjour de 1 nuit en février 2024

10/10 Excellent

Nilanjan

Voyage d’affaires
Les points forts : Propreté et personnel et service
Convenient
Séjour de 1 nuit en février 2024
Réponse de General Manager le 10 févr. 2024
Dear Nilanjan,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. We at Holiday Inn Arlington At Ballston are ecstatic that you enjoyed a five-star experience, and we look forward to welcoming you again the next time your travels point you in our direction.

2/10 Horrible

Ibrahem

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
The property was not clean , our room was not clean either. Broken bathtub, broken sink. This is the last time I will stay in this property.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 10 févr. 2024
Dear Ibrahem,Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about cleanliness and for any issues with the bathroom. This does not represent the level of accommodations we aim to provide, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

6/10 Satisfaisant

George I

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I have stayed at this hotel multiple times and probably would again, however my last trip had several problems. First the bathroom sink had a leak flooded the bathroom. Also the hotel parking gate was not functioning properly and double charged meme.
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 2 févr. 2024
Dear George,We're proud to include you among our returning guests, and we appreciate your honest insights on where we have room for improvement. Rest assured, your feedback will be shared with the respective teams so action can be taken. We look forward to delivering the five-star experience you've come to expect the next time you visit us!

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
easy checkin
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 18 janv. 2024
Dear Maria,Thank you so much for choosing to stay with us at Holiday Inn Arlington At Ballston. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t stay here if you have other options
The condition is really poor, the door slam like crazy, the vending machines don’t work, lights are flickering. The front desk people is pretty unfriendly too, overall bad experience.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 13 janv. 2024
Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about noise and upkeep as well as for any disappointment with service. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

4/10 Médiocre

Walter

Les points faibles : Équipements
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Fantagsia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Love the desk person lastnight she was very helpful and friendly the room was veey comfortable and clean
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 9 janv. 2024
Thank you so much for the high rating. We're so happy to know that our clean, comfortable accommodations and our team's attentive service were the highlights of your visit. Please consider coming back to join us again soon.

2/10 Horrible

Evelyn

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Faulty elevators that didn’t work. Had a panic attack every time. Also their cards don’t work to open the door, a worker had to come up with me!
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 9 janv. 2024
Dear Evelyn,We sincerely apologize for the inconvenience you experienced with our elevators and card access during your stay. Your safety and comfort are paramount, and we will take steps to address and resolve these issues to ensure they do not happen in the future. Your feedback is invaluable, and we appreciate your patience. We hope you'll give us another chance to provide you with a smoother and more enjoyable stay in the future.

4/10 Médiocre

Gwendolyn

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I cant believe that this is a 3 star hotel. The room smelled bad, and the staff refused to move us. The TV was totally broken with red lines through the screen. The bath was unusable, with no drain plug. The bed covers were way too thin and we had to get extra blankets.
Réponse de General Manager le 9 janv. 2024
Dear Gwendolyn,Your feedback is valuable as it helps us improve. Please accept our apologies for any disappointment with the service and bedding as well as for any issues with the bathroom and TV. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Met my expectations for cleanliness , comfort and convenience at a reasonable price for the area.
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 9 janv. 2024
On behalf of the Holiday Inn Arlington At Ballston team, thank you for staying with us and for your review! We're elated that our clean, comfortable accommodations and great value were both highlights of your visit. We hope to welcome you and your family back the next time you're in the area!

6/10 Satisfaisant

Kai

Séjour de 2 nuits en décembre 2023

10/10 Excellent

RAFAEL STALIN

Séjour de 2 nuits en décembre 2023

10/10 Excellent

BAOYU, Nanning City

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
性价比还不错
Réponse de General Manager le 9 janv. 2024
Dear Baoyu,Thank you for the excellent review of your recent stay at Holiday Inn Arlington At Ballston. We're glad you enjoyed your time with us and our exceptional value. It would be our pleasure to host you again in Arlington, so come back soon.

2/10 Horrible

Bob

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
You should not be including this dump with surly staff on your website.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 9 janv. 2024
Dear Bob,It was a pleasure having you stay with us during your recent visit, though we are sorry to learn we did not meet your expectations. We will be speaking with our team members to ensure courteous and professional service is provided at all times. This is not the lasting impression we want you to have, so we truly hope you will consider joining us again in the future so that we can deliver the exceptional stay you expected and deserve.

10/10 Excellent

Hart

Séjour de 3 nuits en décembre 2023

2/10 Horrible

heidy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bad service no support
It was not clear that you had to be 21 to be let in and they would not refund neither one of two reservations. We had no place to stay as a result. There should be a box that needs to be checked that you are of age so that buyer knows ahead of time.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 28 déc. 2023
Dear Heidy,Thank you so much for your comments. We're sorry to hear that you didn't have a good experience with us and that our policies caused any inconvenience. Please know that notice of our minimum check-in age can be found online for our guest's convenience before booking. In addition, for all billing inquiries, we encourage you to reach out to the third-party site you booked with, as they will be the best ones to assist you. We wish you all the best and hope you will consider giving us another chance in the future.

6/10 Satisfaisant

Nour

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The room had a broken thermostat. The staff moved us to a different room the thermostat was functioning to adjust the temperature but the fan switch was broken and could not switch it from high low mode. This room did not have a microwave but had the machine using capsules but no tea capsules were available/provided.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 28 déc. 2023
Dear Nour,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.

10/10 Excellent

Eduardo

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 20 déc. 2023
Dear Eduardo,We are grateful for your perfect rating. It pleases us to know that you had a nice stay with us. Please visit us again in the future.

10/10 Excellent

Ann

Les points forts : Propreté et personnel et service
Good price. No extras.
Super easy to check in and park. Extremely helpful desk staff. Lots of take out and delivery options nearby. We got Chinese food in less than half an hour. Nice and quiet. Later check out time (noon). Roomy room. Downers: mattress too soft, no extra blankets or pillows. You have to pay extra for breakfast. The place is very clean but also cheap looking and worn.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 20 déc. 2023
Dear Ann,Thank you for sharing your comments with us. We are glad to know that you appreciated our helpful staff members, easy check-in process, and peaceful atmosphere. However, we will take your concerns regarding our bedding into consideration. Thank you, and we hope to have the opportunity to show you an even better visit in the future.

8/10 Bien

Irvin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mimi was great at the front desk. Great attitude and charismatic
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 15 déc. 2023
Dear Irvin,Thank you for your great review. At Holiday Inn Arlington At Ballston, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Mimi to give her the recognition that she deserves. She will be delighted to hear your kind words! It was a pleasure having you here, and we hope you return soon.

2/10 Horrible

Michael

Séjour de 4 nuits en décembre 2023

2/10 Horrible

Shani

Séjour de 3 nuits en novembre 2023

10/10 Excellent

Lynnette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023