Avis sur Embassy Suites by Hilton Crystal City National Airport
Embassy Suites by Hilton Crystal City National Airport
1393 S Eads Street, GPS: 1402 S. Eads Street, Arlington, VA
Avis
8,6
Excellent
8,8/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille
12 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Nick Burke, Director of Rooms and Guest Services le 17 août 2023
Thank you for sharing your feedback on your stay with us. Your rating helps us improve and maintain our high service standards. We regret any inconveniences experienced during your stay. Our goal is to offer an inviting, comfortable, and bespoke guest experience. Please be assured that your comments are integral to our continuous improvement efforts. Despite these aspects, we're pleased to know that you enjoyed the remainder of your stay. We're grateful for your patronage and look forward to a future chance to fully reveal the true quality of our property.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Jose
Voyage d’affaires
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 2 nuits en mai 2024
8/10 Bien
Paul
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 3 nuits en mai 2024
6/10 Satisfaisant
Jasmine
Voyage en famille
20 mai 2024
Les points forts : Personnel et service et équipements
Jasmine
Séjour de 4 nuits en mai 2024
8/10 Bien
james
Voyage en groupe, Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements
james
Séjour de 3 nuits en mai 2024
10/10 Excellent
Shirley
18 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Shirley
Séjour de 2 nuits en mai 2024
10/10 Excellent
Lashirl
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements
Lashirl
Séjour de 1 nuit en mai 2024
10/10 Excellent
Sekinat
Voyage d’affaires, Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sekinat
Séjour de 1 nuit en mai 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 19 mai 2024
Thank you for your wonderful rating! It's incredibly rewarding to know that our service and product quality made a lasting impression on you. Your feedback will be shared with our team, who will be delighted to hear about your positive experience. We eagerly await the opportunity to welcome you back for another unforgettable stay!Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Amy
Voyage en famille, Voyage d’affaires
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en janvier 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 19 mai 2024
Thank you very much for your stellar review of our property. It is wonderful to read that you thought so highly of the quality of product and service we offer. Our goal is to create a relaxing atmosphere that is sure to make a grand impression and your review confirms that we did just that! We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Hernando
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hernando
Séjour de 1 nuit en février 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 19 mai 2024
Thank you for your great rating! We are so pleased to hear that you loved everything about our hotel. We take pride in the quality of our property ranging from superior cleanliness to excellent customer service. Our mission is to seek every opportunity to provide extraordinary guest experiences, and your comments show me that we got it right. We can't wait for you to return in the near future.Regards, Nick Burke, Director of Rooms and Guest Services
8/10 Bien
Kelly, North Wildwood
Voyage en famille
28 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Kelly
Séjour de 1 nuit en avril 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 30 avr. 2024
I am disappointed to learn that your experience with us was not what we had hoped for you. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. We're proud of the culture and team we've assembled, which allows us to quickly fix any guest issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Gary
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en avril 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 22 avr. 2024
We're overjoyed by your exceptional rating! Knowing that our service and product made your stay memorable brings us immense satisfaction. Your feedback will be cherished by our team, who take pride in delivering exceptional experiences. We eagerly await the opportunity to welcome you back for another extraordinary stay with us!Regards, Nick Burke, Director of Rooms and Guest Services
6/10 Satisfaisant
ron
Voyage en couple
19 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements
ron
Séjour de 2 nuits en avril 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 22 avr. 2024
We provide first-rate service and ensure you have everything you need for a successful vacation or business visit. So it’s disappointing to read that you felt a measure of frustration with costs and that this may have detracted from the true serene, stress-free experience we aim to deliver. While we appreciate pricing will always be a sensitive subject, we do feel that our rates reflect the value of the whole experience, including all elements of your stay and the exceptional levels of service from our team. They are also commensurate with similar establishments in our area. Despite this, we do hope we shall have an opportunity to welcome you back in the future, where you will find another warm welcome awaits.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Stephanie
Voyage en groupe, Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en avril 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 14 avr. 2024
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Humberto, Bogota
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Humberto
Séjour de 4 nuits en avril 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 14 avr. 2024
Muchas gracias por compartir su excelente experiencia en nuestro hotel. Nos llena de satisfacción saber que nuestras instalaciones y servicios han estado a la altura de sus expectativas, pues es siempre nuestro principal objetivo. Nos gustaría también expresar nuestra gratitud por su reconocimiento a todos nuestros compañeros, que se esfuerzan diariamente por conseguir altos niveles de satisfacción entre nuestros clientes. Estaremos encantados de tenerles de vuelta en nuestro hotel para una nueva inolvidable experiencia.Un cordial saludo,Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Holly
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Holly
Séjour de 4 nuits en mars 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 14 avr. 2024
Your rating has filled our team with joy and gratitude. Knowing that we exceeded your expectations and left a lasting impression during your stay brings us great satisfaction. Our dedicated team takes immense pride in delivering outstanding guest experiences, and your kind words motivate us to keep raising the bar. Thank you sincerely, and we can't wait to have you back soon!Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Bulent
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bulent
Séjour de 2 nuits en mars 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 14 avr. 2024
Your great rating means a lot to us! We're delighted to know that you had a memorable stay at our hotel. Our team works hard to ensure every guest receives exceptional service, and it's rewarding to see that reflected in your experience. Thank you again, and we eagerly await your return visit.Regards, Nick Burke, Director of Rooms and Guest Services
4/10 Médiocre
Jay
Voyage en famille
3 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Jay
Séjour de 3 nuits en mars 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 14 avr. 2024
I am disappointed to learn that your experience with us was not what we had hoped for you. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. We're proud of the culture and team we've assembled, which allows us to quickly fix any guest issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I am sorry that we didn't meet your expectations, but I hope you will consider giving us another chance in the future to show you why we are known for our exceptional service and property.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Rebecca
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 2 nuits en mars 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 14 avr. 2024
Thank you for taking the time to rate us so highly! We're thrilled that your stay with us was memorable. Maintaining a high level of service is crucial to us, and we're glad to see that reflected in your feedback. We can't wait to welcome you back for another wonderful stay soon!Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Jorge, Carolina
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jorge
Séjour de 3 nuits en mars 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 14 avr. 2024
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Tina
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tina
Séjour de 2 nuits en mars 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 14 avr. 2024
Thank you for your positive rating! We're delighted to hear about your memorable stay with us. Providing outstanding service is our passion, and we're thrilled that it shone through during your visit. We can't wait to welcome you back for another exceptional experience soon!Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Daniel
1 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en mars 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 14 avr. 2024
Your fantastic rating made our day! We're thrilled to hear that your stay with us was memorable. Ensuring a high level of service is what we aim for, and we're pleased that you experienced it firsthand. Thank you once more, and we eagerly await your next visit.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Katherine
31 mars 2024
Les points forts : Personnel et service
Katherine
Séjour de 2 nuits en mars 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 31 mars 2024
Thank you for taking a moment to share your experience with us. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Arjun
30 mars 2024
Arjun
Séjour de 1 nuit en mars 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 22 avr. 2024
Thank you immensely for your glowing review! Knowing that you found our service and product top-notch brings us immense joy. Your commendation will be shared with our hardworking team, who will be inspired by your positive feedback. We look forward to the pleasure of welcoming you back for another unforgettable experience at our property!Regards, Nick Burke, Director of Rooms and Guest Services
8/10 Bien
Thao
25 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Thao
Séjour de 1 nuit en mars 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 31 mars 2024
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Nick Burke, Director of Rooms and Guest Services
8/10 Bien
Randall
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Randall
Séjour de 1 nuit en mars 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 31 mars 2024
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
danyelle, fort washington
Voyage en famille avec de jeunes enfants
16 mars 2024
danyelle
Séjour de 1 nuit en mars 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 17 mars 2024
Thank you very much for your stellar review of our property. It is wonderful to read that you thought so highly of the quality of product and service we offer. Our goal is to create a relaxing atmosphere that is sure to make a grand impression and your review confirms that we did just that! We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Aaron
14 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aaron
Séjour de 1 nuit en mars 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 16 mars 2024
Thank you for taking a moment to share your experience with us. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Abby
Voyage d’affaires
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Abby
Séjour de 2 nuits en février 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 4 mars 2024
Thank you for your fabulous evaluation of your recent stay with us. Your kind words about the excellence of your accommodations and the exceptional service from our staff has made my day. Our objective is to take care of every aspect of our guests' experience and it's always a thrill to learn that we have done so successfully. We will make sure to give due credit to all the team members who played a part in making your experience a smooth one. It is with great excitement that we look forward to welcoming you back in the future.Regards, Nick Burke, Director of Rooms and Guest Services
6/10 Satisfaisant
Delonta
25 févr. 2024
Delonta
Séjour de 2 nuits en février 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 22 mars 2024
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
linda
Voyage en famille
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional stay at Embassy Suites
linda
Séjour de 3 nuits en février 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 28 févr. 2024
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Deldra
Voyage en famille
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Deldra
Séjour de 1 nuit en février 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 28 févr. 2024
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Earl, Lexington Park
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Earl
Séjour de 2 nuits en février 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 19 févr. 2024
Your wonderful rating of our property is highly appreciated. We're delighted to know that you have such a high opinion of our services and offerings. Our team is committed to ensuring our guests receive the finest care and the most attentive service - I'm glad they lived up to this during your stay. I look forward to sharing your outstanding rating with them. Your high regard for us is cherished, and once more, your excellent review fills us with joy. We are keenly awaiting the opportunity to welcome you back home soon!Regards, Nick Burke, Director of Rooms and Guest Services
8/10 Bien
Trina
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Trina
Séjour de 3 nuits en février 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 28 févr. 2024
Thank you for your review. We're glad to know that you enjoyed your stay at our hotel and found our property to your liking. Providing our guests with a pleasant experience is our goal, and we're grateful that you had a positive stay. We'll ensure your feedback is shared with our team members who played a role in making your stay comfortable. It was our pleasure to host you.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
David
Voyage d’affaires
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en février 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 15 févr. 2024
Thank you for taking the time to leave a terrific rating. I am so glad that you enjoyed a wonderful stay with us. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your stay and found everything to be so comfortable. We all look forward to welcoming you back to the hotel on your next visit.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Christina
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christina
Séjour de 1 nuit en février 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 15 févr. 2024
Thank you immensely for your top-notch rating of our property. We are thrilled to know that you value the quality of service and products we provide so highly. Our team takes utmost pride in ensuring our guests are well cared for, delivering unparalleled and attentive service - I'm overjoyed to hear they took good care of you. I'll happily share your remarkable rating with them. We're elated that you hold us in such esteemed regard and once again, we treasure your exceptional review. We are eager to have you back home soon!Regards, Nick Burke, Director of Rooms and Guest Services
8/10 Bien
Amber
9 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amber
Séjour de 1 nuit en février 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 11 févr. 2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Gerard
Voyage en couple
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerard
Séjour de 1 nuit en février 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 11 févr. 2024
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Marquita
Voyage en famille
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marquita
Séjour de 2 nuits en février 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 11 févr. 2024
Thank you for highly rating our hotel after your recent stay. I am over the moon to learn that you enjoyed your stay and that our staff made it even better with their exceptional service. We are proud to offer exceptional service to our guests, and it's always a joy to receive confirmation that we have done so. We will acknowledge all individuals on our team who helped make your experience a smooth and hassle-free one. We can't wait to host you again on many future occasions.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Mercedes
3 févr. 2024
Les points forts : Propreté
Mercedes
Séjour de 1 nuit en janvier 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 11 févr. 2024
Your excellent rating has truly made our day! We cannot thank you enough for your 5-star feedback, as it serves as a testament to our commitment to creating remarkable experiences for our valued guests. We cherish your satisfaction and loyalty, and we are already eagerly preparing to welcome you back for another extraordinary stay, where we'll strive to surpass all your expectations.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Ashley
Voyage en couple
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en janvier 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 31 janv. 2024
Thank you for a superb rating! Thank you for taking the time to write about your stay - we are thrilled you had a wonderful time and experienced every element of true hospitality. Our team enjoys going the extra mile to deliver the very best levels of service to our guests, and to look after their every need. I am so pleased you felt so welcomed and enjoyed everything about your time with us. We look forward to welcoming you back on many future occasions.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Angelo
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angelo
Séjour de 1 nuit en janvier 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 31 janv. 2024
Your wonderful rating of our property is highly appreciated. We're delighted to know that you have such a high opinion of our services and offerings. Our team is committed to ensuring our guests receive the finest care and the most attentive service - I'm glad they lived up to this during your stay. I look forward to sharing your outstanding rating with them. Your high regard for us is cherished, and once more, your excellent review fills us with joy. We are keenly awaiting the opportunity to welcome you back home soon!Regards, Nick Burke, Director of Rooms and Guest Services
4/10 Médiocre
Bredon
27 janv. 2024
Bredon
Séjour de 1 nuit en janvier 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 22 mars 2024
It's a shame that your stay with us was not the top-notch experience we wanted for you. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. We're proud of the culture we've established and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and inspiring hotel experience. We strive for perfection, and our hotel management will carefully evaluate your stay. I am sorry for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity in the future to provide you with the unforgettable experience we are dedicated to delivering.Regards, Nick Burke, Director of Rooms and Guest Services
2/10 Horrible
Naason
26 janv. 2024
Naason
Séjour de 1 nuit en janvier 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 27 janv. 2024
I'm so sorry to learn that your stay with us was not the best it could have been. We're committed to giving our guests nothing but the best - with exceptional service, immaculate rooms, and unforgettable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Jesse
Voyage d’affaires
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jesse
Séjour de 1 nuit en janvier 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 27 janv. 2024
Thank you for rating your time with us. I am thrilled to learn that you were thoroughly pleased with your accommodations and the superior treatment from our staff. Our team is committed to delivering the best possible service to our guests, and it's always a positive experience to learn that we have achieved this. We will acknowledge all individuals on our team who helped make your experience a smooth and hassle-free one. We eagerly look forward to the chance of welcoming you back on many future visits.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Tyler
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tyler
Séjour de 1 nuit en janvier 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 23 janv. 2024
Thank you for your incredible rating! Your feedback is music to our ears, and it reinforces our belief in the power of exceptional service. We are thrilled to have had the opportunity to provide you with an unforgettable experience. As we eagerly anticipate your next visit, please rest assured that we'll go above and beyond to ensure that every moment exceeds your expectations, leaving you with lasting impressions of our hospitality.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
carol
Voyage en famille
16 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
carol
Séjour de 1 nuit en janvier 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 16 janv. 2024
It is truly delightful to receive such wonderful feedback from you! We are thrilled to hear that you were impressed with every aspect of your stay at our hotel, from our beautiful facilities to our high-quality beds and excellent service. Your satisfaction is our top priority, and we are grateful to have exceeded your expectations. We will certainly convey your gratitude to our entire team, who worked tirelessly to ensure that you had a memorable experience. Your positive comments will serve as a motivation for our team, and they will be commended for their exceptional contributions towards your overall experience. We look forward to the opportunity of welcoming you back in the future for another exceptional stay.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 16 janv. 2024
Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
SHARON
14 janv. 2024
Les points forts : Équipements
SHARON
Séjour de 2 nuits en janvier 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 16 janv. 2024
Thank you for your fantastic rating! It brings us great joy to learn that you appreciated everything about our hotel. We uphold high standards when it comes to the cleanliness of our property and the excellence of our service. Your feedback is a clear indication that we are on track in our quest to create unforgettable guest experiences. We're already excited for your return visit in the near future.Regards, Nick Burke, Director of Rooms and Guest Services
10/10 Excellent
Abdul
14 janv. 2024
Abdul
Séjour de 1 nuit en janvier 2024
Réponse de Nick Burke, Director of Rooms and Guest Services le 16 janv. 2024
Thank you immensely for your top-notch rating of our property. We are thrilled to know that you value the quality of service and products we provide so highly. Our team takes utmost pride in ensuring our guests are well cared for, delivering unparalleled and attentive service - I'm overjoyed to hear they took good care of you. I'll happily share your remarkable rating with them. We're elated that you hold us in such esteemed regard and once again, we treasure your exceptional review. We are eager to have you back home soon!Regards, Nick Burke, Director of Rooms and Guest Services