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Avis sur DoubleTree by Hilton Washington DC - Crystal City

4 out of 5
DoubleTree by Hilton Washington DC - Crystal City
300 Army Navy Dr, Arlington, VA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 495 avis sur 1010." "
Note des voyageurs de 8 (Bien), d’après 249 avis sur 1010." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 1010." "
Note des voyageurs de 4 (Médiocre), d’après 86 avis sur 1010." "
Note des voyageurs de 2 (Horrible), d’après 74 avis sur 1010." "

8,4/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

4/10 Médiocre

Eric

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Mauvais
Pas digne d’un doubletree, marque que j’aime bien en général. L’hôtel est vieux, la clim fait un bruit de tracteur quand elle marche… le petit dej est mauvais. Il faut attendre la navette aéroport plus de 30mn … Bon point a l’accueil qui a fait son maximum pour régler les problèmes de me changer au final de chambre à 22h après 4h d’essais infructueux pour réparer la clim
Séjour de 2 nuits en juillet 2022
Réponse de Scott Ward, GM, DoubleTree Wash D.C.-Crystal City le 4 août 2022
Dear Mauvais, We truly appreciate your visit. We pride ourselves on offering signature experiences, so I apologize for the missteps you encountered. We’re always seeking out ways to improve our guests’ experience, and feedback like this helps us do this, so I appreciate you sharing this with us. We would love nothing more than to have another chance to deliver to you a truly memorable and impeccable experience. Regards, Scott Ward, GM

8/10 Bien

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Bien situé, à proximité de tout! Le personnel était très accueillant et avenants. Les chambres auraient besoin d’une cure de rajeunissement!
Séjour de 1 nuit en avril 2022
Réponse de Scott Ward, GM le 19 avr. 2022
Thank you Nancy! It was a pleasure to be of service! I'm so pleased to hear that you had an enjoyable stay and that our staff provided excellent customer service. Thank you for taking time to review your visit and kind rating. We hope you will stay with us again soon! Warm regards, Scott Ward, GM

8/10 Bien

Amari

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall okay stay
Séjour de 3 nuits en mai 2024

10/10 Excellent

lamar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kianna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay, and would love to visit again
Séjour de 2 nuits en mai 2024

10/10 Excellent

Manfiel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy in easy out
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

John

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
no free coffee in morning like others and staff was unhelpful bathrooms outdated and wasted space room was not what i intended to rent compared to the doubletree in Ashville nc this was a dump
Séjour de 1 nuit en mai 2024

10/10 Excellent

Claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

4/10 Médiocre

mariam

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Rude front desk staff. Poor front desk responsive to overnight calls.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Rishaunda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really nice and loved the cookies
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Frederick

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Our room was very outdated and not cleaned well. Bathroom sink faucet was broken and bathtub was not clean.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Domenick

Séjour de 1 nuit en mai 2024

4/10 Médiocre

Narguess

Voyage en groupe
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My pillow case was dirty. My room was supposed to have apace for 6 people but there were cups for coffee for 2 people and it could sleep 4 people. There was not proper hand soap. I did not enjoy my stay overall.
Séjour de 1 nuit en mai 2024

8/10 Bien

Tonya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 2 nuits en mai 2024
Réponse de Stephanie Voutselakos, GM le 19 mai 2024
We're grateful for your positive rating! It's wonderful to hear that you had a memorable stay with us, especially considering our fantastic location. We strive to offer not only excellent service but also a convenient and desirable setting for our guests. Thank you once again, and we can't wait to welcome you back to enjoy our prime location on your next visit.Regards, Stephanie Voutselakos, GM

4/10 Médiocre

Maher

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff rude .. parking terrible and very expensive .. room dirty .. bathroom full of hair on walls .. it’s all about getting more money not about helping customers .. I will not stay there again !!!!!!
Séjour de 1 nuit en mai 2024
Réponse de Stephanie Voutselakos, GM le 19 mai 2024
It's unacceptable that your experience with us was not the exceptional stay we aim to provide. We're committed to giving our guests nothing but the best - with exceptional service, immaculate rooms, and unforgettable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. We strive for perfection, and our hotel management will carefully evaluate your stay. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, Stephanie Voutselakos, GM

8/10 Bien

michael

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Stephanie Voutselakos, GM le 19 mai 2024
I am saddened to learn that your experience with us was not the memorable one we intended. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. Our commitment to our guests is reflected in our team members and the culture we've established, where resolving any issues is a top priority so that our guests can continue to enjoy a wonderful stay. We strive for perfection, and our hotel management will carefully evaluate your stay. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Stephanie Voutselakos, GM

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean.
Séjour de 1 nuit en mai 2024
Réponse de Stephanie Voutselakos, GM le 19 mai 2024
Your excellent rating brightened our day! We're thrilled to hear about your memorable stay with us. Providing top-tier service is what we strive for, and we're pleased to see that reflected in your experience. Thank you once more, and we eagerly anticipate your next visit.Regards, Stephanie Voutselakos, GM

6/10 Satisfaisant

Dipendra

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Staff is not friendly
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Voutselakos, GM le 2 mai 2024
Thank you for rating your stay with us. We're happy to learn that you had an enjoyable experience at our hotel and that our property suited your needs. Guest satisfaction is at the heart of everything we do, and we're grateful for your positive feedback. Your comments will be passed on to our team members who helped ensure your comfort. We look forward to your next visit.Regards, Stephanie Voutselakos, GM

8/10 Bien

Yixiao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Voutselakos, GM le 30 avr. 2024
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, Stephanie Voutselakos, GM

10/10 Excellent

Willie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en avril 2024
Réponse de Stephanie Voutselakos, GM le 28 avr. 2024
Your outstanding rating warms our hearts! We're thrilled to hear that our service and product quality left such a positive impression on you. Our team will be overjoyed to receive your fantastic feedback. Your commendation will be shared with them, serving as motivation for their continued dedication. We eagerly anticipate the opportunity to welcome you back soon for another exceptional stay!Regards, Stephanie Voutselakos, GM

10/10 Excellent

takala

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 2 nuits en février 2024
Réponse de Stephanie Voutselakos, GM le 28 avr. 2024
We truly appreciate your wonderful rating! It's fantastic to hear that your stay with us was memorable. Providing top-notch service is our priority, and we're thrilled that you experienced it firsthand. Thank you once more, and we can't wait to have you back with us soon!Regards, Stephanie Voutselakos, GM

8/10 Bien

Shetara

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Voutselakos, GM le 28 avr. 2024
Thank you for sharing your rating with us. We're happy that you had a pleasant stay at our hotel and that our property suited your needs. Providing exceptional experiences for our guests is what we strive for, and we're grateful for your positive feedback. Rest assured, your comments will be passed on to our team members who helped ensure your comfort. We hope to have the pleasure of hosting you again in the future.Regards, Stephanie Voutselakos, GM

8/10 Bien

Eyasu

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Old
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Voutselakos, GM le 23 avr. 2024
Thank you for sharing your feedback with us. We're glad to know that you had a pleasant stay at our hotel and that our property met your expectations. Guest satisfaction is paramount to us, and we're grateful for your positive review. Your comments will be shared with our team members to recognize their efforts in making your stay comfortable. We look forward to welcoming you back in the future.Regards, Stephanie Voutselakos, GM

6/10 Satisfaisant

Cynthia

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Escalators were really beat up and evelator are super old l
Séjour de 2 nuits en avril 2024
Réponse de Stephanie Voutselakos, GM le 22 avr. 2024
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be. Regards, Stephanie Voutselakos, GM

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Voutselakos, GM le 22 avr. 2024
Thank you for your fantastic rating! It's wonderful to hear that our service and product quality stood out to you. Your feedback will be shared with our team, who work tirelessly to ensure every guest has a memorable experience. We're already looking forward to your next visit, where we'll strive to make it even more remarkable than the last! Regards, Stephanie Voutselakos, GM

6/10 Satisfaisant

Angelica

Les points forts : Personnel et service
Séjour de 2 nuits en février 2024
Réponse de Stephanie Voutselakos, GM le 22 avr. 2024
Thank you for providing feedback on your recent stay with us. Our mission is to deliver a comfortable, convenient, and personalized experience for all our guests, and your rating is instrumental in helping us refine our services. We hope the remainder of your stay was enjoyable, and we're appreciative of your choice to stay at our property. Should your travels bring you back, we'd be delighted to demonstrate the exceptional quality of our property once more. Regards, Stephanie Voutselakos, GM

10/10 Excellent

Geila, Norfolk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Voutselakos, GM le 22 avr. 2024
Your great rating means a lot to us! We're delighted to know that you had a memorable stay at our hotel. Our team works hard to ensure every guest receives exceptional service, and it's rewarding to see that reflected in your experience. Thank you again, and we eagerly await your return visit. Regards, Stephanie Voutselakos, GM

6/10 Satisfaisant

Sinan, EAST RUTHERFORD

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Voutselakos, GM le 22 avr. 2024
We appreciate your feedback regarding your recent stay with us. Our goal is to offer a comfortable, convenient, and personalized experience for every guest, and your rating aids us in our ongoing quest to enhance our services. We trust the rest of your stay was pleasant, and we're thankful for selecting our property for your accommodation. We hope you'll contemplate returning in the future, as we'd love the opportunity to highlight just how exceptional our property can be.Regards, Stephanie Voutselakos, GM

8/10 Bien

Eric

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
convenient
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Voutselakos, GM le 22 avr. 2024
Thank you for sharing your rating with us. We're pleased to learn that you had an enjoyable experience at our hotel and that our property met your expectations. Providing excellent service and comfort to our guests is our aim, and we're grateful for your positive feedback. Your comments will be relayed to our team members who played a role in ensuring your satisfaction. It was a pleasure hosting you, and we hope to see you again soon.Regards, Stephanie Voutselakos, GM

10/10 Excellent

JOSEPH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Stephanie Voutselakos, GM le 22 avr. 2024
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, Stephanie Voutselakos, GM

10/10 Excellent

Chan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Voutselakos, GM le 22 avr. 2024
We truly appreciate your wonderful rating! It's fantastic to hear that your stay with us was memorable. Providing top-notch service is our priority, and we're thrilled that you experienced it firsthand. Thank you once more, and we can't wait to have you back with us soon!Regards, Stephanie Voutselakos, GM

10/10 Excellent

Yurii

Séjour de 1 nuit en avril 2024
Réponse de Stephanie Voutselakos, GM le 7 mai 2024
Thank you for taking the time to rate us so highly! We're thrilled that your stay with us was memorable. Maintaining a high level of service is crucial to us, and we're glad to see that reflected in your feedback. We can't wait to welcome you back for another wonderful stay soon!Regards, Stephanie Voutselakos, GM

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good service.
Séjour de 1 nuit en mars 2024
Réponse de Stephanie Voutselakos, GM le 23 avr. 2024
Wow, we're truly grateful for your exceptional rating! It's incredibly rewarding to learn that our service and product exceeded your expectations. Your feedback will serve as motivation for our team to continue delivering excellence. We eagerly await the opportunity to welcome you back for another exceptional stay, where we will strive to make your experience even more memorable than the last!Regards, Stephanie Voutselakos, GM

10/10 Excellent

Jalen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was amazing. Probably one of my best stays. Parking is a little steep but worth it
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Voutselakos, GM le 14 avr. 2024
Your outstanding rating warms our hearts! We're thrilled to hear that our service and product quality left such a positive impression on you. Our team will be overjoyed to receive your fantastic feedback. Your commendation will be shared with them, serving as motivation for their continued dedication. We eagerly anticipate the opportunity to welcome you back soon for another exceptional stay!Regards, Stephanie Voutselakos, GM

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay, friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Voutselakos, GM le 14 avr. 2024
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, Stephanie Voutselakos, GM

6/10 Satisfaisant

Rebecca

Voyage en famille
Les points faibles : Équipements
The double beds were extremely small. Not comfortable at all for 2 adults to share. I was so disappointed that there was no complimentary morning coffee and hot water provided for tea or hot chocolate. I believe this is the only hotel I've ever stayed at where this wasn't offered. We needed 3 plastic forks to eat birthday cake, as were celebrating a special occasion. When we asked the front desk if they could locate some for us, we were told No. Most other hotels in which I've stayed go out of their way to help with basic needs, even to go as far as providing toothpaste, toothbrush, etc... * The bartender in the lobby area was able to offer us the plastic forks, which was much appreciated.
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Voutselakos, GM le 14 avr. 2024
Thank you for taking the time to share your feedback with us after your recent stay. We appreciate your input, as it helps us maintain our high standards of service. We understand that your stay did not fully meet your expectations. Our goal is to create a welcoming, comfortable, and personalized experience for our guests, and we will use your feedback to enhance our offerings for everyone. Nonetheless, we are glad to know that you enjoyed the rest of your stay with us! Thank you for choosing our hotel, and we hope to have another opportunity to showcase our exceptional amenities and services to you in the future.Regards, Stephanie Voutselakos, GM

8/10 Bien

Kimani

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
the skydome restaurant was very good
Séjour de 2 nuits en avril 2024
Réponse de Stephanie Voutselakos, GM le 7 avr. 2024
We are absolutely thrilled to receive your rating. Making an impact on our guests is what we strive for, and your feedback indicates that our team's dedication has paid off in delivering a memorable feast for the eyes and the senses. Your kind words are a testament to their passion and commitment to providing exceptional food and superior service. Thank you for sharing your experience, and we eagerly await your return for another memorable meal!Regards, Stephanie Voutselakos, GM

8/10 Bien

Beatris

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Stephanie Voutselakos, GM le 14 avr. 2024
We truly appreciate your wonderful rating! It's fantastic to hear that your stay with us was memorable. Providing top-notch service is our priority, and we're thrilled that you experienced it firsthand. Thank you once more, and we can't wait to have you back with us soon!Regards, Stephanie Voutselakos, GM

8/10 Bien

Susanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was okay. The staff were pleasant and kind.
Séjour de 4 nuits en mars 2024
Réponse de Stephanie Voutselakos, GM le 7 avr. 2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Stephanie Voutselakos, GM

10/10 Excellent

Melody

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very convenient location from airport
Séjour de 3 nuits en mars 2024
Réponse de Stephanie Voutselakos, GM le 7 avr. 2024
Thank you for sharing your superb rating of your stay with us. Your satisfaction with your lodgings and the exceptional service provided by our staff has made my day. We strive to exceed our guests' expectations in terms of service, and it's always a proud moment to learn that we have done so. We will acknowledge all the individuals on our team who contributed to providing you with a smooth experience. We are looking forward to the privilege of welcoming you back many times in the future.Regards, Stephanie Voutselakos, GM

10/10 Excellent

Peter, Hempstead

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There’s no roof top terrace that we could find. There is a roof top restaurant which is nice. The underground parking was a bit of a challenge with a very large suv. I think with a small car it would be slightly difficult the angles are just weird. The hotel is very clean and all the staff were very nice
Séjour de 2 nuits en mars 2024
Réponse de Stephanie Voutselakos, GM le 7 avr. 2024
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Stephanie Voutselakos, GM

10/10 Excellent

Terrell

Séjour de 2 nuits en mars 2024
Réponse de Stephanie Voutselakos, GM le 23 avr. 2024
We're truly grateful for your feedback! Crafting exceptional moments for our guests is what drives us, and I'm elated that we managed to do just that during your visit. I'll be sure to convey your kind sentiments to our dedicated staff members who contributed to making your stay so memorable. Thank you for sharing your review, and it was an absolute pleasure to have you stay with us.Regards, Stephanie Voutselakos, GM

4/10 Médiocre

Vatsana

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Stephanie Voutselakos, GM le 7 avr. 2024
I regret to learn that your stay with us was not the flawless experience we promised. We're committed to giving our guests nothing but the best - with exceptional service, immaculate rooms, and unforgettable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Your stay will receive a full and in-depth evaluation from our hotel management. I understand that we fell short of your expectations, and for that, I apologize. I hope you will give us another chance in the future to provide you with a memorable and enjoyable stay.Regards, Stephanie Voutselakos, GM

4/10 Médiocre

Jose

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The parking is extremely expensive. Almost 50 dollars per day. When I arrived at 6pm ish the room wasn’t ready. They discounted the extreme parking cost to make it up. Upon leaving the room for my last day we found an extremely rotten bagel that was under the bed by the table. Very disgusting and annoyed we had to spend the days with that under the bed. The employee Jordan was a great help and I notified the person upon leaving to clean up the room properly before the next stay so they don’t have to find a rotten food in the room.
Séjour de 2 nuits en mars 2024
Réponse de Stephanie Voutselakos, GM le 7 avr. 2024
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Stephanie Voutselakos, GM

4/10 Médiocre

karen

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
unfortunately i booked this because i saw pool available and they stated it was not working now for 5 years on top of that the room was not cleaned the previous persons had left garbage of their food.
Réponse de Stephanie Voutselakos, GM le 31 mars 2024
We want to express our heartfelt apologies as your feedback does not match the outstanding experiences we strive to offer. Ensuring the comfort and delight of each guest is a core priority for our entire staff, and we are disappointed that we were unable to deliver a flawless experience for you. We firmly believe that the first impression sets the tone for our legendary guest service.Regards, Stephanie Voutselakos, GM

10/10 Excellent

Allyson

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great stay during the Cherry Blossom Festival! Very pleased with the cleanliness of the hotel
Séjour de 1 nuit en mars 2024
Réponse de Stephanie Voutselakos, GM le 31 mars 2024
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Stephanie Voutselakos, GM

10/10 Excellent

Talita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was in a great location
Séjour de 1 nuit en mars 2024
Réponse de Stephanie Voutselakos, GM le 28 mars 2024
We extend our heartfelt appreciation for your exceptional rating! Your 5-star feedback is a shining endorsement of our tireless efforts to deliver unparalleled hospitality. Knowing that we succeeded in making your visit extraordinary fills us with immense pride. We're eagerly awaiting the chance to welcome you once more, ready to create new cherished memories and make your next stay even more enjoyable than the last.Regards, Stephanie Voutselakos, GM

10/10 Excellent

icela, Salisbury

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked the cleanness of the property and the staff were friendly.
Séjour de 2 nuits en mars 2024
Réponse de Stephanie Voutselakos, GM le 28 mars 2024
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, Stephanie Voutselakos, GM

10/10 Excellent

Maria Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Stephanie Voutselakos, GM le 28 mars 2024
Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Stephanie Voutselakos, GM

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved my stay at the Doubletree. Hopefully next time I will be able to enjoy the skydome.
Séjour de 1 nuit en mars 2024
Réponse de Stephanie Voutselakos, GM le 28 mars 2024
It is truly delightful to learn that you enjoyed every aspect of your stay with us! We are thrilled to hear that our hotel staff, dining options, and accommodations provided you with wonderful experiences, as we always strive to deliver the highest level of guest service. We are pleased that you were able to take advantage of our amenities and thoughtful offerings, which are designed to ensure a seamless and delightful visit. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience with us. Thank you for your kind rating, and we look forward to welcoming you back again in the future!Regards, Stephanie Voutselakos, GM