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Avis sur Courtyard by Marriott Arlington Crystal City/Reagan National

3.5 out of 5
Courtyard by Marriott Arlington Crystal City/Reagan National
2899 Richmond Highway, Arlington, VA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 672 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 194 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 66 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 32 avis sur 1002." "

9,4/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

MOUSSA

Séjour de 1 nuit en décembre 2023
Réponse de David B. General Manager. le 21 déc. 2023
Thank you for staying with us, and for taking the time to rate your stay! I'm so glad to see that you had a great experience, and look forward to hosting you again, soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C'était très bien!
Séjour de 1 nuit en avril 2021

10/10 Excellent

Jenniffer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful and comfy!
Séjour de 1 nuit en mai 2024

8/10 Bien

Yukako

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
窓が開けられず換気ができなかった点、室内に設置されているクーラーをストップできなかった点以外は概ね満足。
Séjour de 5 nuits en mai 2024
Réponse de David B. General Manager le 26 mai 2024
Thank you for staying with us, and for taking the time to rate your stay! I'm glad to see that you enjoyed your stay time with us, and look forward to seeing you again soon.

10/10 Excellent

Samir

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 4 nuits en mai 2024
Réponse de David B. General Manager le 26 mai 2024
Thank you for staying with us, and for taking the time to rate your stay. We look forward to seeing you again soon!

10/10 Excellent

maria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice and clean hotel , convenient if you have an early flight
Séjour de 1 nuit en mai 2024
Réponse de David B. General Manager le 26 mai 2024
Thank you for staying with us, and for taking the time to rate your stay. I hope we have the opportunity to serve you again in the future.

10/10 Excellent

Brenda

Voyage en famille
Les points forts : Propreté et personnel et service
Our room smelled very musky and the air conditioner was making noise all night. But bed was comfortable and the room was clean. Staff was very helpful
Séjour de 1 nuit en mai 2024
Réponse de David B. General Manager le 26 mai 2024
Thank you for staying with us, and for taking the time to rate your stay, as well as provide this feedback regarding your room. I have escalated this issue to our team to ensure that it is remedied for our future guests. I hope that we have the opportunity to serve you again in the future.

10/10 Excellent

MariaRosa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I booked it last minute, and it was everything just perfect! Thank you!
Séjour de 1 nuit en mai 2024
Réponse de David B. General Manager le 24 mai 2024
Thank you for staying with us, and for taking the time to rate your stay. I'm so glad to see that you had a great experience, and look forward to hosting you again in the future.

10/10 Excellent

SADIYA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very good
Séjour de 7 nuits en avril 2024
Réponse de David B. General Manager le 10 mai 2024
Thank you for staying with us, and for taking the time to rate your stay. I 'm glad to see that you had a great experience, and look forward to welcoming you back soon!

6/10 Satisfaisant

Alicia

Voyage en couple
Not clean
Séjour de 1 nuit en décembre 2023
Réponse de David B. General Manager le 26 avr. 2024
Thank you for staying with us, and for taking the time to leave us a review! I'm disappointed to see that you encountered cleanliness issues. Our hotel is scored in the top 15% of the brand for cleanliness, so this is disappointing to learn, and I would love to learn more about your experience, so that we can quickly take some corrective actions!I hope that we have the opportunity to better serve you again in the future.

8/10 Bien

LaWone

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de David B. General Manager le 24 avr. 2024
Thank you for staying with us, and for taking the time to rate your stay! We look forward to hosting you again you again in the future.

10/10 Excellent

Shaniqua

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Pros Clean Safe Spacious Value for money Cons Proximity $50 per night for daily parking (in/out privileges)
Séjour de 1 nuit en avril 2024
Réponse de David B. General Manager le 22 avr. 2024
Thank you for staying with us, and for taking the time to rate your stay! I'm so glad to see that you enjoyed your experience, and look forward to hosting you again in the future.

10/10 Excellent

Melissa, Hospers

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and staff was kind
Séjour de 1 nuit en avril 2024
Réponse de David B. General Manager le 22 avr. 2024
Thank you so much for staying with us, and for taking the time to leave us rate and review your stay. I'm so glad to see that you enjoyed your stay with us, and I hope that we have the opportunity to serve you again in the future.

10/10 Excellent

LAURY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay!
Séjour de 1 nuit en avril 2024
Réponse de David B. General Manager le 22 avr. 2024
Thank you for staying with us, and for taking the time to rate your stay. We look forward to hosting you again in the future.

2/10 Horrible

Ahmad

Séjour de 1 nuit en avril 2024
Réponse de David B. General Manager le 19 avr. 2024
Hello-It looks like we had some opportunities to help you have a better experience! I would appreciate the opportunity to talk with you about your experience, so that we can learn more about ways to improve our guest experience. I hope that we have the opportunity to better serve you again in the future.

2/10 Horrible

YACINE

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de David B. General Manager le 17 avr. 2024
Hi Yacine,Thank you for staying with us, and for taking the time to rate your stay. It looks like you could have had a better experience! As we are always looking to grow and improve, I would value your feedback so that we can use it to coach our team. I hope that we have the opportunity to serve you better in the future.

10/10 Excellent

Gloria Denise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff were exceptional and our housekeeper that took care of our room kept our room stocked us with extra towels and pillows. Our shuttle drivers to the airport were always very nice and courteous. The Starbucks and Bistro staff were always very friendly. Thank you so much!!
Séjour de 2 nuits en avril 2024
Réponse de David B. General Manager le 17 avr. 2024
Thank you so much for staying with us, and for taking the time to rate and review your stay! I'm so delighted to read your kind comments, and very much look forward to hosting you again, in the future.

10/10 Excellent

Jonathan Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de David B. General Manager le 17 avr. 2024
Thank you for staying with us,and taking the time to rate your stay! I'm so glad to see that you had an awesome experience, and hope that we have the privilege of hosting you again in the future.

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gustó estar aquí, es muy limpio y bonito, solo hago la sugerencia que remodelen el lobby, se ve muy antigua toda esa área. Me gustaría que los hoteles Marriott pudieran dar la opción de habitación con colchón más firme, es difícil dormir en un colchón demasiado suave que te hundes en él.
Séjour de 1 nuit en avril 2024
Réponse de David B. General Manager le 15 avr. 2024
Thank you so much for staying with us! I appreciate you taking the time to rate your stay and to share your feedback. I hope that we have the opportunity to host you again in the future.

10/10 Excellent

Laura

Séjour de 1 nuit en avril 2024
Réponse de David B. General Manager le 6 mai 2024
Thank you for staying with us, and for taking the time to rate your stay! I hope that we have the opportunity to serve you again in the future.

10/10 Excellent

ANNA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, especially when flying from DCA. Clean, safe, great staff. I would stay there again!
Séjour de 1 nuit en avril 2024
Réponse de David B. General Manager le 15 avr. 2024
Thank you for staying and for rating your stay! I'm glad to see that you had a great stay, and I look forward to seeing you again soon.

10/10 Excellent

Brenda, PROVIDENCE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service
Séjour de 1 nuit en avril 2024
Réponse de David B. General Manager le 11 avr. 2024
Thank you for staying with us and for taking the time to rate your stay! I'm so glad to see that you enjoyed your time with us, and look forward to your return.

6/10 Satisfaisant

Jessica

Les points forts : Propreté
Séjour de 3 nuits en avril 2024
Réponse de David B. General Manager le 11 avr. 2024
Thank you for staying with us, and for taking the time to rate your stay. It looks like we may have had some opportunities to make your stay more of a "wow" experience. We would love to learn more about your time with us, so that we can continue to grow and evolve.

8/10 Bien

Darshal

Séjour de 1 nuit en mars 2024
Réponse de David B. General Manager le 29 avr. 2024
Thank you for staying with us and for taking the time to rate your stay! I'm so glad to see that you had a great experience, and look forward to seeing you again, soon.

10/10 Excellent

Lenora

Séjour de 1 nuit en avril 2024
Réponse de David B. General Manager le 29 avr. 2024
Thank you for staying with us and for taking the time to rate your stay! I'm so glad to see that you had a great experience, and look forward to seeing you again, soon.

10/10 Excellent

Joan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is SO CONVENIENTLY located to DCA!!! And SO NICE!! It feels clean and looks fresh and new!! Definitely recommend!!
Séjour de 2 nuits en avril 2024
Réponse de David Burge. General Manager le 8 avr. 2024
Thank you so much for staying with us, and for writing such a kind review. I'm delighted to see that you had a great experience with us, and look forward to welcoming you back soon!

6/10 Satisfaisant

John

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Waited in cold weather for the shuttle and when it arrived it only had space for 3 additional passengers. Ended up taking an Uber. Breakfast didn’t start until 7:00 AM.
Séjour de 1 nuit en avril 2024
Réponse de David B. General Manager le 8 avr. 2024
Hello, and thank you for staying with us and sharing your feedback. I am so sorry to hear about your challenge with the airport shuttle. I have sent your comments to the team that manages the shuttle at our sister property, in order to ensure that corrections are made for the future. I hope that we have the opportunity to better serve you in the future.

2/10 Horrible

Marie

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Was not able to check in and would not give a refund… staff were not helpful… I paid for a room and wasn’t able to check in. They took my money fast thou.
Séjour de 1 nuit en avril 2024
Réponse de David B. General Manager le 8 avr. 2024
Greetings Maria, I can certainly understand your frustration. As this is a pre-paid reservation, we do require a method of identification during the check in process to ensure no fraudulent activity. Please ensure that you carry identification for any future hotel reservations in order to ensure a smooth arrival process.

8/10 Bien

Adolfo J., Managua

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good quality and affordable
Séjour de 3 nuits en mars 2024
Réponse de David B. General Manager le 8 avr. 2024
Thank you so much for staying with us, and for taking the time to rate your stay! I'm glad to see that you had a great experience, and we look forward to hosting you again in the future.

10/10 Excellent

Sheri

Séjour de 1 nuit en mars 2024
Réponse de David B. General Manager le 22 avr. 2024
Thank you for staying with us, and for taking the time to rate your stay. We look forward to seeing you again soon!

2/10 Horrible

Amber

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et équipements
My main issue was with parking. They only have 2 levels of parking. So if you have a larger SUV or truck, it's hard to fit in the spots. One night, I couldn't find a spot at all and have a disabled child. Not to mention they charge $43 or $45 a night to park. Went to the desk and was told I don't know what to tell you, here's a list of parking down the street. I had to park 7 minutes away and walk back in the dark with my child. They were not very accommodating at all and tried to still charge me for the day I couldn't park.
Séjour de 3 nuits en mars 2024
Réponse de David B. General Manger le 1 avr. 2024
Hello! Thank you for staying with us, and for taking the time to share your experience with us. I am so sorry for the experience you had with the parking in Arlington! I can certainly imagine how frustrating this experience was. Unfortunately, the parking at DCA was full, and we had a flood of cars come park in our garage! We have put steps in place to keep this from happening in the future, in order to ensure that we have sufficient spaces for our guests. I hope that we have the opportunity to better serve you again in the future.

10/10 Excellent

Venica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de David B. General Manager le 8 avr. 2024
Thank you so much for staying with us, and for taking the time to rate your stay! I'm glad to see that you had a great experience, and we look forward to hosting you again in the future.

8/10 Bien

Sherrie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de David B. General Manager le 1 avr. 2024
Thank you for staying with us, and for taking the time to rate your stay! We look forward to seeing you again in the future.

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was very clean, quiet, and accessible via walking.
Séjour de 1 nuit en mars 2024
Réponse de David B. General Manager le 1 avr. 2024
Thank you so much for staying with us, and for taking the time to rate and review your stay. I'm so glad to see that you had a great experience, and look forward to hosting you again, in the future.

6/10 Satisfaisant

Elizabeth

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms are nicely furnished, very clean and comfortable. Nice lobby hospitality - loved the refreshing cucumber water! Some disrepair caused small inconveniences. Had to go searching other floors for a working ice machine (hint: it's on the top premium floor). A window shade was stuck halfway closed. No connectivity for TV in the morning. Gigantic dangerous pothole as you exit the driveway. But overall we were quite pleased.
Séjour de 1 nuit en mars 2024
Réponse de David B. General Manager le 1 avr. 2024
Hello, and thank you for staying with us, and for taking the time to review your stay!Thank you for your helpful feedback-I have already reviewed your comments with our team, so that we can promptly address them.I hope that we have the opportunity to host you again in the future!

10/10 Excellent

Liya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like that the capital bike station is just right around the corner! It's so convenient for me to ride a bike to the Tidal Basin!
Séjour de 3 nuits en mars 2024
Réponse de David B. General Manager le 28 mars 2024
Thank you for staying with us, and for taking the time to rate and review your stay! I'm so glad that you were able to take advantage of the conveniences of our location during the beautiful cherry blossom season. I hope that we have the privilege of hosting you again in the future.

10/10 Excellent

Sandra

Séjour de 1 nuit en mars 2024
Réponse de David B. General Manager le 15 avr. 2024
Thank you for staying and for rating your stay! I'm glad to see that you had a great stay, and I look forward to seeing you again soon.

10/10 Excellent

Megan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay! The room was clean and comfortable
Séjour de 1 nuit en mars 2024
Réponse de David B. General Manager le 25 mars 2024
Thank you for staying with us! I'm so glad to see that you enjoyed your experience, and I hope that we have the opportunity to host you again, whenever your travel plans call for a trip to the DC area.

10/10 Excellent

Elizabeth

Séjour de 1 nuit en mars 2024
Réponse de David. B. General Manager le 15 avr. 2024
Thank you for staying and for rating your stay! I'm glad to see that you had a great stay, and I look forward to seeing you again soon.

10/10 Excellent

Aadithya Viswanath

Voyage en couple
Good stay
Séjour de 2 nuits en mars 2024
Réponse de David B. General Manager le 25 mars 2024
Thank you for staying with us! I'm so glad to see that you enjoyed your experience, and I hope that we have the opportunity to host you again, whenever your travel plans call for a trip to the DC area.

10/10 Excellent

William, North Attleboro

Séjour de 1 nuit en mars 2024
Réponse de David B. General Manager le 8 avr. 2024
Thank you so much for staying with us, and for taking the time to rate your stay! I'm glad to see that you had a great experience, and we look forward to hosting you again in the future.

10/10 Excellent

CRAIG

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome expirience from the time we checked in, until the time we departed.. The entire stay was phenomenal … Great selection of hotel.. Best by far…
Séjour de 3 nuits en mars 2024
Réponse de David B. General Manager le 19 mars 2024
Thank you so much for staying with us, and for taking the time to rate your stay. I'm so glad to see that you had such a great experience, and look forward to hosting you again in the future!

10/10 Excellent

Flora

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff made us feel welcomed the moment we arrived. They were extremely hardworking and very efficient in all aspects of our stay. They deserve a bonus! Additionally the room was immaculate! We enjoyed our stay and would stay there again. Lastly, I totally recommend purchasing your parking pass when booking the room. 5/5 stars!
Séjour de 1 nuit en mars 2024
Réponse de David B. General Manager le 11 mars 2024
Hi Flora,Thank you so much for staying with us, and for taking the time to write such a thorough and kind review. I'm delighted to read your comments, and will certainly share with our team. I hope that we have the opportunity welcome you back again soon!

10/10 Excellent

Alba Carolina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The best hotel!!!!
Séjour de 1 nuit en mars 2024
Réponse de David B. General Manager le 11 mars 2024
Thank you for staying with us, and for taking the time to share your feedback! I'm delighted to see that you had a fantastic experience, and look forward to hosting you again in the future.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
Séjour de 2 nuits en mars 2024
Réponse de David B. General Manager le 9 mars 2024
Thank you for staying with us, and for taking the time to rate your stay! I hope that we have the privilege of hosting you again in the future.

10/10 Excellent

Joyce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had an unexpected overnight stay because I was bumped from a flight out of Regan national Airport. I had a lot of luggage having been away for six weeks. I was able to get a room at a reasonable rate. The hotel staff was terrific and helping me with my luggage and refused to accept a tip, the room was lovely had a refrigerator which I like because I like to have cold soda and milk in the morning with my coffee and best of all the coffee in the room was actually a dark roast. That’s very rare and I love strong coffee. I highly recommend that if you are going to be in the DC area or need a room near the airport this is the place to stay .
Séjour de 1 nuit en mars 2024
Réponse de David B. General Manager le 9 mars 2024
Wow-Thank you for staying with us, and for taking the time to write such a kind and thoughtful review. I'm so delighted to read your comments, and hope that we have the opportunity to hosting you again in the future. (under better circumstances!)

10/10 Excellent

JOHN

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en mars 2024
Réponse de David B. General Manager le 9 mars 2024
Thank you for staying with us, and for taking the time to rate your stay! I'm so glad to see that you enjoyed your time with us, and I hope that we have the opportunity to hosting you again, soon.

4/10 Médiocre

Yoseph, Rowlett

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Not very pleasant staff...
Séjour de 1 nuit en mars 2024
Réponse de David B. General Manager le 9 mars 2024
Thank you for staying with us, and for taking the time to share your feedback. I'm so sorry to hear about your experience, and would love to learn more about your experience. Please feel free to reach out to me with more information so that I can better address the situation.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place and we liked the Bistro cafe
Séjour de 1 nuit en mars 2024
Réponse de David B. General Manager le 9 mars 2024
Thank you for staying with us, and for taking the time to share your feedback. I'm so glad to see that you enjoyed your time with us, and I look forward to seeing you again in the future.

10/10 Excellent

Vernon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de David B. General Manager le 9 mars 2024
Thank you for staying with us, and for taking the time to rate your stay. I'm so glad to hear that you enjoyed your stay, and look forward to seeing you again soon!