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Avis sur The Vic, Ascend Hotel Collection

4 out of 5
The Vic, Ascend Hotel Collection
123 Gorge Road East, Victoria, BC

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 509 avis sur 769." "
Note des voyageurs de 8 (Bien), d’après 169 avis sur 769." "
Note des voyageurs de 6 (Satisfaisant), d’après 58 avis sur 769." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 769." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 769." "

9,2/10

Propreté

9,6/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

David

Voyage en couple
Les points forts : Personnel et service et équipements
Great room
Séjour de 4 nuits en mars 2024
Réponse de Evergreen Guest Relations le 11 mars 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 Excellent

Sebastien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great boutique hotel. Staff is friendly and proactive.
Séjour de 1 nuit en janvier 2024
Réponse de Evergreen Guest Relations le 5 févr. 2024
Thank you for the lovely review, Sebastien. We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

10/10 Excellent

Gilbert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Evergreen Guest Relations le 3 oct. 2023
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!

10/10 Excellent

Rougé

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'hôtel est en cours de rénovation mais est vraiment propre et silencieux. Très bien équipé. Possibilité de prendre un petit déjeuner copieux sur place. L'emplacement par rapport aux lieux à visiter sur Victoria est parfait.
Séjour de 2 nuits en août 2023
Réponse de Evergreen Guest Relations le 1 sept. 2023
Thank you for the kind words, Rougé. We'll be sure to pass the positive feedback to our housekeeping team. Hope to see you again soon!

4/10 Médiocre

Betty

Voyage en famille, Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
There was water on the carpet and all they did was put towels down and it didn't absorb it at all.We kept getting wethe.They didn't even offer us another room.It was drenched.I mean you step on it and it would splash
Séjour de 2 nuits en mai 2024

10/10 Excellent

yanmei

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Omar

Les points forts : Personnel et service
Not bad
Séjour de 1 nuit en mai 2024

8/10 Bien

Rhika Mae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Qq
Séjour de 1 nuit en mai 2024

10/10 Excellent

Naotaka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jeff

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and updated rooms, great shower, comfortable beds. Having the diner attached was great, and the media/games room is a nice touch. The staff was super helpful, and the service was noticeably better than a lot of other places I've stayed. Price was good as well, I would stay again without hesitation, and would recommend to friends.
Séjour de 1 nuit en mai 2024
Réponse de Evergreen Guest Relations le 22 mai 2024
We appreciate the positive rating, Jeff. We're happy you enjoyed our beds; we know how important getting a goodnight's sleep is to our guests.

6/10 Satisfaisant

William

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property has potential but expensive immediate area has homeless people but there is no place to get coffee before 8 am. The room was small and there were issues with the curtains and the farmhouse door to the bathroom slipped off its track several times. I also slipped on the shower floor. Staff were all pleasant but not particularly helpful
Séjour de 2 nuits en mai 2024
Réponse de Evergreen Guest Relations le 22 mai 2024
Thank you for the feedback, William. Your feedback lets us know where we can improve. We hope we have the opportunity to welcome you back again and show you an improved experience.

8/10 Bien

Josiane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Evergreen Guest Relations le 22 mai 2024
Thank you so much for your rating! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!

10/10 Excellent

Johnson

Adil is nice guy great service highly recommended
Séjour de 2 nuits en mai 2024
Réponse de Evergreen Guest Relations le 22 mai 2024
Love to hear that you enjoyed your stay, Johnson! We'll be sure to share this with Adil and the whole team!

10/10 Excellent

Evan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Evergreen Guest Relations le 22 mai 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

8/10 Bien

Marius

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Schöne und saubere Unterkunft mit bequemen Bett. Etwas merkwürdig war die Schiebetür zur Toilette. Das Hotel verfügt über einen Pool, genügend Parkplätze und eine kleine Lounge.
Séjour de 1 nuit en mai 2024
Réponse de Evergreen Guest Relations le 22 mai 2024
Thank you for the lovely review, Marius. We'll be sure to pass the positive feedback to our housekeeping team.

8/10 Bien

Melvin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Enjoyed the games room ,clean and quiet and updated hotel. Kudos to Chris for finding my wife's jacket. Service was good., too. Price was high for the long weekend, though
Séjour de 1 nuit en mai 2024
Réponse de Evergreen Guest Relations le 22 mai 2024
Thank you for the review, Melvin. Our Optimism lounge is a great spot to sit back and relax with friends and family.

10/10 Excellent

Lesley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Right from Check In Chris was outstanding. We loved the room and enjoyed the poocorn while we watched a movie!
Séjour de 1 nuit en mai 2024
Réponse de Evergreen Guest Relations le 22 mai 2024
This feedback makes our day, Lesley! We'll be sure to share this with Chris and the whole team!

10/10 Excellent

Keith

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a fantastic place for the price. If you’re looking for a top hotel then this probably isn’t for you, but for a cheaper hotel it’s one of the best. It’s clearly an old building that’s been updated, but has been updated well. The staff was the best I’ve dealt with in years. The games room was an awesome bonus and there’s an outdoor pool. We also got a free upgrade which was super great. Parking was a little difficult the first night, but was fine the rest of the way. Highly recommend for a cheaper hotel option.
Séjour de 2 nuits en mai 2024
Réponse de Evergreen Guest Relations le 22 mai 2024
Thank you for all the wonderful things you have to say about us, Keith. We are pleased to hear our staff made a great impression on you; we are very proud of our team, who are always ready to go the extra mile for our guests.

10/10 Excellent

Sunvinder

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice Place and felt safe with family...
Séjour de 2 nuits en mai 2024
Réponse de Evergreen Guest Relations le 17 mai 2024
Thank you for the great feedback, Sunvinder. We are delighted you enjoyed your visit and hope to see you again soon!

10/10 Excellent

Wilson, Prince George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Evergreen Guest Relations le 17 mai 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 Excellent

Roxanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There’s a few minor issues that I have addressed to the hotel concierge. it was about 3 to 5 inch blood stains near the elevators button (2nd floor). Hotel elevator mirror & walls should look decent. House keeping staff is awesome. All in all it’s a great hotel stay
Séjour de 1 nuit en mai 2024
Réponse de Evergreen Guest Relations le 17 mai 2024
Thank you for the nice compliments, Roxanne. We are delighted you enjoyed your visit and hope to see you again soon!

10/10 Excellent

Jason

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean & staff were extremely friendly and helpful!
Séjour de 4 nuits en mai 2024
Réponse de Evergreen Guest Relations le 15 mai 2024
This feedback makes our day, Jason! We are very proud of our staff, who are always ready to go the extra mile for our guests.

6/10 Satisfaisant

Erin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The area was very noisy and had very limited parking. It was a constant struggle to find a parking spot. The underground garage smelled of piss and cigarettes and was sketchy to park in. The staff was very nice however.
Séjour de 4 nuits en mai 2024
Réponse de Evergreen Guest Relations le 15 mai 2024
Thank you for the feedback, Erin. We are sorry to hear about the tight parking. We're thrilled to have been able to welcome so many families this summer.

8/10 Bien

Kí

Les points forts : Propreté, personnel et service, équipements
Hospitality was excellent and room was comfortable with good amenities. I appreciate their efforts to elevate the place.
Séjour de 2 nuits en mai 2024
Réponse de Evergreen Guest Relations le 15 mai 2024
We appreciate the positive rating, Kí. We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

10/10 Excellent

lyman, ottawa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was fine
Séjour de 2 nuits en mai 2024
Réponse de Evergreen Guest Relations le 13 mai 2024
We're so glad to hear you had a good stay. See you next time!

8/10 Bien

Terry

Voyage en famille
Property is clean, rooms are renovated and clean but elevators and some amenities are just painted over and old. Nice and quiet in room for us so slept well, it was a good experience.
Séjour de 1 nuit en mai 2024
Réponse de Evergreen Guest Relations le 13 mai 2024
Hi Terry - thank you very much for the review. We'll be sure to pass the positive feedback to our housekeeping team.

10/10 Excellent

George

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were clean, and comfortable, staff was friendly and helpful. We will definitely stay here again and wil recommend it to friends and family. It was extremely good value.
Séjour de 2 nuits en mai 2024
Réponse de Evergreen Guest Relations le 13 mai 2024
Love to hear that you enjoyed your stay, George! We are very proud of our staff, who are always ready to go the extra mile for our guests.

2/10 Horrible

AKASH

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Room service did not clean the room even though I specially requested the receptionist Adil Jaria to get the room cleaned before heading out for sightseeing. Even the towels were not replaced.
Séjour de 2 nuits en avril 2024
Réponse de Evergreen Guest Relations le 13 mai 2024
Thank you for the feedback, Akash. We are sorry to hear that your room did not meet your expectations. We will pass this feedback to our housekeeping team so that we can make improvements in our service.

10/10 Excellent

Liang

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's very clean; but the housekeeping is not done daily, we didn't know that.
Séjour de 3 nuits en mars 2024
Réponse de Evergreen Guest Relations le 13 mai 2024
Thank you for the lovely review, Liang. We'll be sure to pass the positive feedback to our housekeeping team.

2/10 Horrible

Daniel, Jakarta

Séjour de 1 nuit en mai 2024
Réponse de Evergreen Guest Relations le 13 mai 2024
We are sorry to hear that your recent stay fell short of expectations. We continuously search for opportunities to enhance our guests' experiences. How can we improve your experience?

10/10 Excellent

Kristen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was easy and friendly and our room was nice and clean!
Séjour de 1 nuit en mai 2024
Réponse de Evergreen Guest Relations le 13 mai 2024
We appreciate the positive feedback, Kristen. We're happy to hear you enjoyed your room; our housekeeping team works hard to ensure does a great job at ensuring all our guests have a clean and comfortable stay.

10/10 Excellent

abhishek

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was perfect stay!
Séjour de 1 nuit en mai 2024
Réponse de Evergreen Guest Relations le 13 mai 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 Excellent

Satinderjeet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Evergreen Guest Relations le 13 mai 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 Excellent

Everett

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 3 nuits en mai 2024
Réponse de Evergreen Guest Relations le 13 mai 2024
Thank you for the great feedback, Everett. We are delighted you enjoyed your visit and hope to see you again soon!

10/10 Excellent

craig

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room hotel priced right great stay.
Séjour de 1 nuit en mai 2024
Réponse de Evergreen Guest Relations le 13 mai 2024
Thank you for the great feedback, Craig. We are delighted you enjoyed your visit and hope to see you again soon!

8/10 Bien

Wayne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We enjoyed our stay at the Vic. Food was good at both locations there. Parking one evening was a bit of a pain, took us a while to find a spot. Overall we would stay there again, good location.
Séjour de 2 nuits en avril 2024
Réponse de Evergreen Guest Relations le 13 mai 2024
Thank you for the review, Wayne. We are delighted you enjoyed your visit and hope to see you again soon!

8/10 Bien

Dave

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient location. Away from expensive hotels near me he waterfront but close enough to Uber or cab.
Séjour de 3 nuits en mai 2024
Réponse de Evergreen Guest Relations le 13 mai 2024
Thank you for the feedback, Dave. We value your feedback and are delighted to know that you found our location perfect for your visit.

10/10 Excellent

Shannon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely fantastic service and so clean. Very happy with our stay here. After staying at another place up the road for the last few years switching to the Vic was an excellent decision. Very happy. Will be coming back. Your staff are incredible and clearly care about their hotel. It shows. Thank you!
Séjour de 2 nuits en mai 2024
Réponse de Evergreen Guest Relations le 6 mai 2024
We are thrilled to hear you enjoyed your time with us, Shannon! We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

8/10 Bien

Leo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the Vic for the following reasons: - The building is a bit dated, but the recent renovation made it a comfortable stay (new bathrooms, rainfall shower with good water pressure, quiet fan in the bathroom, bright lobby, new lighting fixtures) - It's tucked away on a quiet street that feel safe and quiet - The room that we stayed in was quiet, even thought it was close to the elevator - The staffs were friendly, professional, and helpful - They have a multi screen TV in the amenity room that comes with a table tennis table, a foosball table, a popcorn machine, and board games. I saw guests gather there for hockey games and fun every so often. That gave the hotel a vibrant vibe. The only minor inconvenience is its location. Depends on where you need to go, you may need to drive through the surrounding residential area for 5-8 min before you hit the main roads. But given the traffic, the smaller road may be quicker at times. Overall, it was a pleasure and comfortable stay and I would stay there again.
Séjour de 3 nuits en mai 2024
Réponse de Evergreen Guest Relations le 6 mai 2024
Thank you for the feedback, Leo. We're glad you enjoyed our newly renovated hotel, and we can't wait to welcome you back again!

8/10 Bien

Michael

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Evergreen Guest Relations le 13 mai 2024
Thank you so much for your rating! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!

10/10 Excellent

Philippe-olivier

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good service
Séjour de 1 nuit en mai 2024
Réponse de Evergreen Guest Relations le 6 mai 2024
We appreciate the positive rating, Philippe-olivier. We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

10/10 Excellent

Sylvanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Evergreen Guest Relations le 6 mai 2024
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.

10/10 Excellent

Allyshia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Clean. Rooms are updated. Parking was limited one night but staff was helpful. Great value for price.
Séjour de 3 nuits en avril 2024
Réponse de Evergreen Guest Relations le 6 mai 2024
Thank you for the lovely review, Allyshia. We'll be sure to pass the positive feedback to our housekeeping team.

10/10 Excellent

Rylie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were friendly and ready to assist with any questions. The rooms were modern and I enjoyed the space. Nice proximity to downtown and I enjoyed the TV options as well. I will book here again for my next trip to Victoria!
Séjour de 2 nuits en avril 2024
Réponse de Evergreen Guest Relations le 3 mai 2024
Hi Rylie - thank you very much for the review. We're delighted to hear you had a great stay with us; we take pride in providing our guests with the highest levels of customer service.

10/10 Excellent

Sukhi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was perfectly located almost minutes away from most restaurants. Not too far from the inner harbor and some stunning hikes. For a weekend getaway, the Vic was a great hotel & staff were very kind
Séjour de 2 nuits en avril 2024
Réponse de Evergreen Guest Relations le 3 mai 2024
Thank you for the great feedback, Sukhi. We are very proud of our staff, who are always ready to go the extra mile for our guests.

2/10 Horrible

Victoria

Séjour de 1 nuit en avril 2024
Réponse de Evergreen Guest Relations le 22 mai 2024
We are sorry to hear that your recent stay fell short of expectations. We continuously search for opportunities to enhance our guests' experiences. How can we improve your experience?

10/10 Excellent

Yiying

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really friendly and nice place!
Séjour de 1 nuit en avril 2024
Réponse de Evergreen Guest Relations le 3 mai 2024
Love to hear that you enjoyed your stay, Yiying! We are very proud of our staff, who are always ready to go the extra mile for our guests.

10/10 Excellent

Ivan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tesla charger!!!!👍👍👍
Séjour de 1 nuit en avril 2024
Réponse de Evergreen Guest Relations le 3 mai 2024
This feedback makes our day, Ivan! We are delighted you enjoyed your visit and hope to see you again soon.

8/10 Bien

Heidi

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The mattress was really comfortable and great quality. The bathroom fan was noisy, and hope this can be improved. The staff are friendly and the facilities are good. We enjoyed playing the table football and ping pong.
Séjour de 2 nuits en avril 2024
Réponse de Evergreen Guest Relations le 1 mai 2024
Thank you for the feedback, Heidi. We're happy you enjoyed our beds; we know how important getting a goodnight's sleep is to our guests.

6/10 Satisfaisant

Kuljit

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Evergreen Guest Relations le 13 mai 2024
We are sorry to hear that your recent stay fell short of expectations. We continuously search for opportunities to enhance our guests' experiences. How can we improve your experience?