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Avis sur Papaya Playa Project

4 out of 5
Papaya Playa Project
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 166 avis sur 312." "
Note des voyageurs de 8 (Bien), d’après 55 avis sur 312." "
Note des voyageurs de 6 (Satisfaisant), d’après 31 avis sur 312." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 312." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 312." "

8,4/10

Propreté

8,2/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

arnaud

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Call Center PPP le 25 juil. 2023
Dear ArnaudWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

6/10 Satisfaisant

Rikysha

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
It took me a minute to write this review because I needed to get my thoughts together. I will say overall the property is nice. Our room was cute and similar to pics on the website. However, during our stay, we did have some issues. First of all the service at the restaurant on the property is awful. It takes forever just for someone to come up and take your order and then they disappear. Be prepared to wait hours at the restaurant waiting for your food, even if they aren’t busy at all. My fiancé and I got so tired of waiting we just left and ate somewhere else. Also, on our second morning at the property, we woke up to the smell of sewage in our hotel room. We immediately notified the front desk and ask if we could be switched to a different room because the smell was actually giving me a headache. We were told that they would be able to put us in a new room soon. We waited hours and never received an update on the status of the new room. We finally went to the front desk to see what was going on only to be told that we will still have to wait a while. At this point we were frustrated and missing out on our pre-booked excursions so we asked to speak to the manager. The manager was finally able to help us get into a new room. Aside from our conversation with the manager, it felt as though the rest of the staff could care less about our concerns. They seemed very dismissive. Like I said, the property is nice, but for the amount of money we paid I would expect better service.

6/10 Satisfaisant

Griselda, Golden

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
Beautiful place, totally felt safe, dinning wasn't what I expected, a/c never worked properly since arrival, attentive and kind staff, breakfast was simple.
Séjour de 2 nuits en mai 2024

2/10 Horrible

fereshteh

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not clean at all. Not the place u feel comfortable at all
Séjour de 1 nuit en avril 2024

10/10 Excellent

alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

2/10 Horrible

Vanessa, Blue island

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Extremely unwelcoming. You pay for. $750 dollar room, and they treat you like your nothing. The staff was stuck up, rude, unwelcoming, unhelpful, and they expected a top for just looking at them after you spend a fortune to even stay there. They never asked us if we needed anything by the “serviced pool” which was only about 7 by 5 feet pool for the public.the second pool was small and unserviced. 1 drink at their supposedly EDM party was $38 usd plus a tip. You need to add money to a bracelet and if you don’t use it you loose it. We felt robbed the whole time. We travel a min of 5 times a year for the past 7 years and this was by far the worst experience ever. The beach is very dirty and they have money to clean it but they didn’t.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Mar Y Sol, Cupertino

Voyage en couple
Les points forts : Propreté
The property is run down by time. The staff takes time to deliver service request average between 20-30 minutes. The beach are is dirty and some staff at the beach club will cater to whites and not nationals.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Roberta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would definitely stay again
Séjour de 1 nuit en mars 2024

8/10 Bien

Shammi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for couples and the staff are nice.
Séjour de 4 nuits en février 2024

8/10 Bien

Miranda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
beautiful place, very nice vibe. i had breakfast included ,Buffey was only for weakens, other days menu was very limited.
Séjour de 6 nuits en février 2024

2/10 Horrible

Christopher

Voyage en groupe
Rooms had bugs in it, no shampoo or conditioner in the shower. Lock jammed and got locked in my hut. Had to crawl out window to get out. Employees are incredibly slow to do anything. Many don’t understand what you want. The parties on Saturday are a total inconvenience for the hotel guests. Priorities given to party guest.
Séjour de 3 nuits en février 2024

2/10 Horrible

Shelley

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort is supposedly secure, with security guards at the entrances, and a private beach, but our credit cards and cash were stolen from our room on the first night of our honeymoon by housekeeping, WHILE we were sitting right outside the room on the deck. Luckily our passports and ID and one of our cards and our electronics were locked in the safe at the time. Management did nothing about it. Didn't respond for days, didn't apologize, basically blew us off, and said it was our fault for not having our stuff locked up. We just didn't think in a secure resort where we're paying $500 a night we needed to worry about being robbed by the staff. Especially while we're sitting a few feet away. To top it off, we had wild animals that got into our room at night trying to get to the food we had in the room. A shower that didn't drain, and stopped working intermittently, chipped and broken dishware we were served on daily, incorrect orders that they basically refused to correct and were like "just eat this ok?" So I did...I mean...at that point we'd sort of given up. They say they have a lot of amenities they don't actually have...things are kind of run down and looking shabby. The beach and the scenery are gorgeous though. The staff was very nice. The management, not so much. I don't think they really care about customer service, or repeat business. We certainly won't return, and I wouldn't recommend it to anyone. Which is sad because it has the potential to be great.
Séjour de 7 nuits en février 2024

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Morgan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Magical
Séjour de 9 nuits en septembre 2023
Réponse de Guest Experience Team le 25 sept. 2023
Thank you, Morgan, for your magical review of the Papaya Playa Project. We look forward to welcoming you back for another memorable stay.

4/10 Médiocre

Felix

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Guest Experience Team le 14 sept. 2023
Dear Felix, thank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully, when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 Excellent

Elad

Séjour de 3 nuits en août 2023

10/10 Excellent

susan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good for nature people lovers .
Séjour de 4 nuits en août 2023
Réponse de Papaya Playa Project le 14 sept. 2023
Thank you, Susan, for your review of the Papaya Playa Project. We're glad to hear that it's a good choice for nature lovers. We appreciate your kind feedback.

6/10 Satisfaisant

Robert

Séjour de 3 nuits en juillet 2023
Réponse de Papaya Playa Project le 14 sept. 2023
Dear Robert, thank you for choosing Papaya Playa Project and for taking the time to rate your recent stay. I would like to take this opportunity to apologize for creating the wrong impression of our service. Once again thank you for your time, and hopefully, when you come back to Tulum you will give us the opportunity to change and exceed your expectations.

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
PPP
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
Séjour de 1 nuit en juillet 2023
Réponse de Call Center PPP le 25 juil. 2023
Dear DanielleThank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

4/10 Médiocre

Mark

Voyage en couple
A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.
Séjour de 3 nuits en juillet 2023
Réponse de Call Center PPP le 8 juil. 2023
Dear MarkThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully, when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 Excellent

MARISLEIDYS

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really enjoyed staying at papaya playa. It was amazing. The hotel is beautiful and the rooms are beautiful as well. We stayed at a roof top pool and it was well worth the upgrade. I am so glad I upgraded. The cabanas a beautiful but too small and simple for my taste but also very beautiful & Cozy. The food is great. Drinks and food are a little pricy. Coming from Miami I expect this type of price from Miami but coming from tulum it was a little pricy. Overall great stay the food amazing the service Amazing. Javier was the person that helped us through our entire stay and he was always available & he even recommended so many amazing places to eat and to go. He made us a little guide. He also helped up get some scooters to go around town and we enjoyed that as well. Overall again great stay & I would recommended it everyone to have the tulum experience this is the place to go.
Séjour de 4 nuits en juin 2023
Réponse de Call Center PPP le 17 juin 2023
Dear MARISLEIDYSA million thanks for your excellent, detailed review. Your thoughts are significant, and confirming you have enjoyed your stay makes us feel so proud of the continuous work we do to create Papaya Playa Project's magic. I already shared your compliments with all the team. I must say we are pleased to know that everything went above and beyond your expectations.Thank you for recommending us. I hope that we will have the pleasure of having you back soon! We will make sure you will have a wonderful experience once again.

2/10 Horrible

George

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Don’t ever stay here!!! first they put us on a lower category room, they didn’t want to refund for their mistake, in addition there’s was no running water … stank all nite, for an overpriced hotel I rather stay elsewhere where the service is right.. so bad I checkout out early and didn’t care about refunds for my second room
Réponse de Call Center PPP le 17 juin 2023
Dear GeorgeThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 Excellent

Karolina

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente! 20/10
Séjour de 1 nuit en juin 2023
Réponse de Call Center PPP le 12 juin 2023
Dear KarolinaWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

2/10 Horrible

George

They checked me into a lower category room, not what I paid for, no running water on the room
Séjour de 7 nuits en mai 2023
Réponse de Call Center PPP le 8 juin 2023
Dear GeorgeThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

2/10 Horrible

zainab

Les points faibles : Propreté
Séjour de 5 nuits en mai 2023
Réponse de Call Center PPP le 2 juin 2023
Dear zainabThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

8/10 Bien

Sergey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel with private beach club, total property size is huge. The restaurants in the hotel are extremely overpriced.
Séjour de 3 nuits en mai 2023
Réponse de Call Center PPP le 20 mai 2023
Dear SergeyThank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

10/10 Excellent

thabata

Séjour de 4 nuits en mai 2023
Réponse de Call Center PPP le 29 mai 2023
Dear thabataWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

6/10 Satisfaisant

Ahmad

Les points forts : Personnel et service
Séjour de 4 nuits en avril 2023
Réponse de Call Center PPP le 29 mai 2023
Dear AhmadWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful
Séjour de 1 nuit en mai 2023
Réponse de Call Center PPP le 4 mai 2023
Dear …We are so glad to receive your warm review. Thank you for choosing us to disconnect from the rush of daily life! Traveling solo is always a fantastic adventure, an opportunity to recharge, clear the mind and work on life's essential relationship with one-self.My team and I are pleased you allowed us to take care of you and make you feel at home. Now you will have a lovely experience to remember while you come back to visit us, which hopefully will be soon. Please let me know whenever you plan to return to our paradise. I will be happy to personally welcome you and make sure your stay is memorable once again.

6/10 Satisfaisant

Paige

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
enjoyed our first night here, nice staff and great beach party. We didn’t mind the noise even though it was extremely loud. What we did mind was coming back to our room with raccoon pee everywhere and our second night spent trying to get a raccoon out of our roof. The resort did nothing to compensate our last night or our bad experience l- not even an offer to move to a new casita! the whole night I was staring up at a raccoon looking down at us-trying to burry his way through the roof. The room had a very small light so I could hardly see where the raccoon was moving which made it even more terrifying. The property says this is what to expect on a property with animals- I understand, but not inside the villa! I was scared to go to the bathroom or take a shower as the raccoon had buried a hole fully through the roof to access the bathroom. Super disappointed by how this was handled.
Réponse de Call Center PPP le 1 mai 2023
Dear PaigeThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 Excellent

Melissa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en avril 2023
Réponse de Call Center PPP le 25 avr. 2023
Dear MelissaThank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

10/10 Excellent

Lydia, Brooklyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel .
Séjour de 2 nuits en avril 2023
Réponse de Call Center PPP le 16 avr. 2023
Dear Lydia:Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

10/10 Excellent

Abel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was beautiful. Staff was so friendly and helpful with everything. It seemed as though we were in a whole new world. Room was so beautiful also, just great. We would definitely come back again
Séjour de 3 nuits en mars 2023
Réponse de Esteban L le 4 avr. 2023
Dear AbelA million thanks for your excellent, detailed review. Your thoughts are significant, and confirming you have enjoyed your stay makes us feel so proud of the continuous work we do to create Papaya Playa Project's magic. I already shared your compliments with all the team. I must say we are pleased to know that everything went above and beyond your expectations.Thank you for recommending us. I hope that we will have the pleasure of having you back soon! We will make sure you will have a wonderful experience once again

10/10 Excellent

Jeff

Séjour de 3 nuits en mars 2023
Réponse de Call Center PPP le 31 mars 2023
Dear JeffMy team and I would like to thank you for sharing your kind review. It is a pleasure to know you had a great time during your stay with us. Hope to have you back soon!

10/10 Excellent

gali

Séjour de 3 nuits en mars 2023
Réponse de Esteban L le 19 avr. 2023
Dear galiWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating

10/10 Excellent

NAVID

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Diego B le 22 mars 2023
Estimado DavidMuchas gracias por tu review, nos complace saber que todo fue perfecto durante tu estancia, esperamos tenerte pronto de vuelta.

6/10 Satisfaisant

Adriano

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Amazing hotel But is overcharge" too much money for everything ....
Séjour de 3 nuits en mars 2023
Réponse de Diego B le 5 mars 2023
Dear AdrianoThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. . You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

2/10 Horrible

Karena

Séjour de 2 nuits en mars 2023
Réponse de Call Center PPP le 27 mars 2023
Dear KarenaThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 Excellent

Shakeia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Call Center PPP le 18 mars 2023
Dear ShakeiaWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 Excellent

Viral

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Big shout out to Papaya playa to make our honeymoon super memorable! They were so warm and welcoming. Shout out to there crew: Peronica / Alexandre / Miralda and vanessa! Will definitely reccomend to families and couples!
Réponse de Sales Manager le 17 févr. 2023
Viral, Many thanks for taking the time and sending your coments. Your opinion is really important in Papaya Playa Project.We hope to see you soon in this beautiful Caribe

8/10 Bien

Patrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Man muss damit rechnen, dass im Januar einige Raves stattfinden die bis tief in die Nacht gehen.
Réponse de Guest Experience Team. le 2 févr. 2023
Dear Patrick. Thank you so much for taking the time to write us your review, we work very hard to give you the best experience. I would love to apologize for the noise that you may have in your room during your stay, I invite you to visit us during December! Its a perfect and very quiet season to enoy out beautiful property!

10/10 Excellent

Daniel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2023
Réponse de Diego B le 6 mars 2023
Dear danielThank you for the review! My team and I are delighted you had a fantastic time staying at Papaya Playa Project, enjoying our beautiful paradise and the warm service we love to provide, creating a connection from our soul to yours.

8/10 Bien

Yehor

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Amazing eco hotel!
Réponse de Guest Experience Team. le 19 janv. 2023
Dear Yehor.Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you enjoyed your stay and had a wonderful time with our great staff. Once again, thank you very much. We hope to have you back soon.

10/10 Excellent

ERENDIRA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EL LUGAR ES COMODO, EXCELENTE WIFI EN LA HABITACION, MUY BUENA COMIDA, HAY ESTACIONAMIENTO, PERO LO MEJOR, ES EL STAFF; TODOS ESTÁN ATENTOS HASTA A LAS MÍNIMAS NECESIDADES Y LAS ATIENDEN PRONTO. MUERO POR REGRESAR EN LA SIGUIENTE VISITA A TULUM
Réponse de Guest Experience Team. le 12 janv. 2023
Querido Erendira.Gracias por sus cálidos comentarios. Mi equipo y yo creemos que la hospitalidad es un camino para conectar el alma y estamos muy emocionados de superar sus expectativas y hacer que su estadía sea memorable.En Papaya Playa Project, nuestro objetivo es brindar experiencias únicas a nuestros huéspedes, y recibir reseñas como la suya nos hace sentir muy orgullosos del trabajo continuo que hacemos para crear esta magia.Nuestro proyecto está en constante evolución y vienen cosas nuevas y emocionantes, espero que puedas volver pronto. ¡Será un placer atenderte!

8/10 Bien

Sherry

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall good experience
Réponse de Guest Experience Team. le 12 janv. 2023
Dear Sherry.Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you enjoyed your stay and had a wonderful time with our great staff. Once again, thank you very much. We hope to have you back soon.

8/10 Bien

hongjun

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful place full of nature. Nice people. Expensive.
Réponse de Guest Experience Team le 12 janv. 2023
Dear Hongjun.Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you enjoyed your stay and had a wonderful time with our great staff. Once again, thank you very much. We hope to have you back soon.

10/10 Excellent

Svetlana Adrielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First of all, even before arriving, Papaya Playa Project has already contacted me through my email and whatsapp to give me more details about their resort and also other excursions my husband and I might be interested in. We arrived past 8PM and everyone were just helpful and very friendly from the get go. Veronica toured us around the property and lend us an umbrella since it was raining that night. She was very nice and explained all the small details about our hotel room. Our room was prepared with petals and a fruit platter since it is our honeymoon. It was a very thoughtful touch. :) Our place was the Casita with rooftop pool and it was amazing! The view from the room is like a jungle with beautiful plants, and from the rooftop, we can see both the jungle and the sea. It was a spectacular view. The access to the beach is very easy . The beach here is immaculate in cleanliness and no seaweed since people clean it every morning. There are a lot of cabanas and they prepare it for you with a blanket and towels. The infinity pool by the bar was our favorite hang out place. The food were gorgeous to look at and delicious especially if you order something more familiar to your tastebuds I guess :)) Overall, our stay here was wonderful and next time we come back to Tulum. We’ll ditch staying in an AirBnB and just stay here for the whole time. :)
Séjour de 2 nuits en novembre 2022

10/10 Excellent

AJ, Los Angeles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Get a villa, it's worth the extra cost.
Séjour de 4 nuits en novembre 2022
Réponse de Carolina P. le 14 nov. 2022
Dear AJ, we are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 Excellent

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone was so nice
Réponse de Carolina P. le 9 nov. 2022
Dear Ian, we are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 Excellent

Joseph, Dublin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2021