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Avis sur The Waterfront Inn

3 out of 5
The Waterfront Inn
1105 Lake Shore Drive, The Villages, FL

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 664 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 205 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 75 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 1000." "

9,2/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

stephane

Séjour de 1 nuit en octobre 2023
Réponse de Marketing le 6 nov. 2023
Hi Stephane, thank you for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 Excellent

Danielle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was great, people are really nice and helpful, great location, installations are really good !
Séjour de 7 nuits en août 2023
Réponse de Marketing le 5 sept. 2023
Hi Danielle, thank you for reviewing us! We're so happy to know that you've had a great experience and look forward to seeing you again soon!

6/10 Satisfaisant

Malcolm

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was filthy! A piece of advice…don’t lift the toilet seat in your room, for you’ll lose your appetite for the next 48 hours.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Karmen

Voyage en famille
I didn’t like that designated smoking area’s were like being pushed way off the premises, if you’re outside by a ashtray it shouldn’t matter where you smoke, the property is very nice and I will return they should have complimentary breakfast though
Séjour de 1 nuit en mai 2024
Réponse de Marketing le 23 mai 2024
Hi Karmen, thank you for reviewing us. We're happy you had a great stay with us, other than the dissatisfaction with our smoking area, and we hope to welcome you again!

4/10 Médiocre

Paul

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Was not told that there is a major renovation being done.
Séjour de 1 nuit en mai 2024
Réponse de Marketing le 23 mai 2024
Hi Paul, thank you for reviewing us. We sincerely apologize for the miscommunication regarding our ongoing renovation project. We hope we can welcome you back in the future so we can share a more positive experience with you.

10/10 Excellent

Nancy, Goodlettsville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Needs a continental breakfast option.
Séjour de 5 nuits en avril 2024
Réponse de Marketing le 23 mai 2024
Hi Nancy, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again!

4/10 Médiocre

Cheryl

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel was disappointing. The rooms were dated, spartan and felt like a budget hotel. There was mold in the shower and the bedding was just a top sheet and light blanket. To top it off, after checking in we were informed that the dining facilities, the lobby and other areas of the hotel would be closed for renovation starting the next day. We had to navigate demo sites, temporary walls, and construction crews to get in and out of the hotel and the pool area during our stay. The biggest inconvenience was having to walk 10 minutes to a restaurant for breakfast rain or shine. Not a relaxing start to the day. We should have been notified of the reno when we booked to give us an opportunity to cancel. The management should have been been better prepared overall with better customer service and communication.
Séjour de 3 nuits en mai 2024
Réponse de Marketing le 23 mai 2024
Hi Cheryl, thank you for reviewing us. We sincerely apologize for the miscommunication regarding our ongoing renovation project, as well as the issues with the bathroom. Please reach out to our General Manager, Jeff, at Jjohnsen@waterfrontinnvillages so we can rectify this issue directly!

8/10 Bien

Deborah

Les points forts : Propreté et personnel et service
The property was great. It was close to everything restaurants and the village Square. I wish I would’ve gotten a room with a view. We enjoyed the pool and we enjoyed the bar. The restaurant is going to be renovated The only issue we had was the dog barking on the floor, nonstop.
Séjour de 4 nuits en mai 2024
Réponse de Marketing le 17 mai 2024
Hi Deborah, thank you for reviewing us! We're happy to know you had a great experience with us, despite the issue with the barking, and we hope to welcome you again soon!

4/10 Médiocre

David

Les points faibles : Propreté et équipements
Got bug bites there, do not know what, will never go back.
Séjour de 1 nuit en mai 2024
Réponse de Marketing le 17 mai 2024
Hi David, thank you for reviewing us. We sincerely apologize for the issue you experienced during your stay and we hope to make this right. Please reach out to our General Manager, Jeff, at Jjohnsen@waterfrontinnvillages so we can rectify this issue directly!

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Very easy to walk to Lake Sumter Square.
Séjour de 3 nuits en mai 2024
Réponse de Marketing le 14 mai 2024
Hi Lisa, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Joan

Beautiful. Liked it very much
Séjour de 2 nuits en mai 2024
Réponse de Marketing le 14 mai 2024
Hi Joan, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Ken

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sits on a very pretty lake in a quiet location, but close to shopping, dining and entertainment.
Séjour de 1 nuit en mai 2024
Réponse de Marketing le 14 mai 2024
Hi Ken, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Rowena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This charming Inn is elegant yet modern and spacious. Lake view's are pretty and outside grounds are well maintained. Dinners were unexpectedly wonderful.
Séjour de 2 nuits en mai 2024
Réponse de Marketing le 10 mai 2024
Hi Rowena, thank you for reviewing us! We're so happy to know that you've had a great experience and we hope to welcome you back again soon!

6/10 Satisfaisant

Jayson H

Voyage en groupe
Why no breakfast? Not even real milk for the bare minimum coffee bar. Dated amenities and pricy based on what they offer
Séjour de 1 nuit en mai 2024
Réponse de Marketing le 10 mai 2024
Hi Jayson, thank you for taking the time to review us. We sincerely regret that your stay did not meet expectations, but we are excited to share that we will be working on updates and renovations to our property and hope to welcome you back in the future so we can share a more positive experience with you.

10/10 Excellent

Cheryl, Riverview

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about this hotel is perfect! Location is the best, anything you want is walkable Music food dancing movies shopping just everything
Séjour de 3 nuits en mai 2024
Réponse de Marketing le 10 mai 2024
Hi Cheryl, thank you for reviewing us! We're so happy to know that you've had a great experience and we hope to welcome you back again soon!

10/10 Excellent

Colleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Marketing le 10 mai 2024
Hi Colleen, thank you for reviewing us! We're so happy to know that you've had a great experience and we hope to welcome you back again soon!

10/10 Excellent

Dottie

Séjour de 4 nuits en avril 2024

8/10 Bien

David

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is clean and has a nice location. Nice views and friendly staff. Only complaint is no breakfast but they offer dinner.
Séjour de 2 nuits en avril 2024
Réponse de Marketing le 10 mai 2024
Hi David, thank you for reviewing us! We're so happy to know that you've had a great experience and we hope to welcome you back again soon!

6/10 Satisfaisant

Patrick J

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
old and a bit worn. noisy bed.
Séjour de 1 nuit en avril 2024
Réponse de Marketing le 10 mai 2024
Hi Patrick, thank you for taking the time to review us. We sincerely regret that your stay was less than perfect, but we are excited to share that we will be working on updates and renovations to our property and hope to welcome you back in the future so we can share a more positive experience with you.

10/10 Excellent

James

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Central to all Sumpter Landing Square activities: food, shops, etc
Séjour de 2 nuits en avril 2024
Réponse de Marketing le 10 mai 2024
Hi James, thank you for reviewing us! We're so happy to know that you've had a great experience and we hope to welcome you back again soon!

4/10 Médiocre

JAMES

Voyage en famille
Les points faibles : Propreté et équipements
This is an old, sad hotel,
Séjour de 5 nuits en avril 2024
Réponse de Marketing le 10 mai 2024
Hi James, thank you for taking the time to review us. We sincerely regret that your stay did not meet expectations, but we are excited to share that we will be working on updates and renovations to our property and hope to welcome you back in the future so we can share a more positive experience with you.

8/10 Bien

Dorothy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One dinner was incorrect and late
Séjour de 1 nuit en avril 2024
Réponse de Marketing le 29 avr. 2024
Hi Dorothy, thank you for reviewing us. We sincerely apologize for the issue you experienced at Amelia's and we hope to make this right. Please reach out to us directly so we can rectify this issue!

8/10 Bien

Theresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Marketing le 29 avr. 2024
Hi Theresa, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Bill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Marketing le 29 avr. 2024
Hi Bill, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Bill

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It a nice place to stay and lots of entertainment and restaurants
Séjour de 1 nuit en avril 2024
Réponse de Marketing le 25 avr. 2024
Hi Bill, thank you for reviewing us! We're happy to know that you've had a great experience and we hope to welcome you again soon!

10/10 Excellent

Jeanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place to stay
Séjour de 3 nuits en avril 2024
Réponse de Marketing le 25 avr. 2024
Hi Jeanne, thank you for reviewing us! We're happy to know that you've had a great experience and we hope to welcome you again soon!

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great and very accommodating.
Séjour de 3 nuits en avril 2024
Réponse de Marketing le 25 avr. 2024
Hi Michael, thank you for reviewing us! We're happy to know that you've had a great experience and we hope to welcome you again soon!

10/10 Excellent

paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property is beautiful and clean. Ample shopping and restaurants nearby
Séjour de 1 nuit en avril 2024
Réponse de Marketing le 25 avr. 2024
Hi Paul, thank you for reviewing us! We're happy to know that you've had a great experience and we hope to welcome you again soon!

8/10 Bien

Romulo D.

Séjour de 1 nuit en avril 2024
Réponse de Marketing le 14 mai 2024
Hi Romulo, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

lucy

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great location! Close to Sumter square, restaurants and music! Nice pool and view!
Séjour de 1 nuit en avril 2024
Réponse de Marketing le 22 avr. 2024
Hi Lucy, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Erica

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient and beautiful.
Séjour de 2 nuits en avril 2024
Réponse de Marketing le 22 avr. 2024
Hi Erica, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Patrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is excellent for a couple of nights get away They give you all the amenities that the website promises. It is clean and the staff go out of their way to accomodate. We love it and have no complaints.
Séjour de 2 nuits en mars 2024
Réponse de Marketing le 22 avr. 2024
Hi Patrick, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 Bien

Charles

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Marketing le 16 avr. 2024
Hi Charles, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you again soon!

6/10 Satisfaisant

Ronni, Boynton Beach

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Area is great. Large group of adults and teen age boys about 25 people. Nearby the hotel all walkable a lot of choices. Like being in downtown Disney but not Disney. The hotel staff very nice friendly and helpful. However, the hotel is frozen in time and needs badly new beds and pillows for comfort. Room bathroom clean including the shower. The rooms carpet gross and seemed old and outdated. We loved room had mini fridge and microwave. A lot of charging in room electronic options. However beyond inside of room not obvious to be able to charge. They had no breakfast period for our needs or seemed at all. That is disappointing with kids. Overall the hotel needs a deep dive up to date overhaul. It does feel dark and older than it likely is. Overpriced for the quality.
Séjour de 1 nuit en avril 2024
Réponse de Marketing le 16 avr. 2024
Hi Ronni, thank you for reviewing us. We sincerely regret that your experience was less than perfect. We are excited to share that we will be working on updates to our property, and hope that we can welcome you back in the future so we can share a more positive experience with you!

10/10 Excellent

Angelina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Marketing le 16 avr. 2024
Hi Angelina, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you again soon!

6/10 Satisfaisant

Amy

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This hotel needs a major renovation. The elevators are very very slow. There’s a restaurant onsite, no breakfast or lunch is available. The first day our towels smelled very musty. The soap & shampoo offered I believe was watered down because it took too much to lather up. There was 2 shower heads (nice) but very high pressure. They sprayed everywhere. My husband worked out and the equipment was very old. Also, the pool and it was full of tree stuff. Bottom of pool was very rough and needs an update. For $200 a night, it did not impress us at all and will never return.
Séjour de 4 nuits en avril 2024
Réponse de Marketing le 16 avr. 2024
Hi Amy, thank you for reviewing us and providing your feedback. We sincerely regret that your experience was less than perfect. We are happy to share that we will be introducing renovations to our property that will update and enhance our guest experience. We hope you'll give us another chance in the future so we can share a more positive stay with you.

10/10 Excellent

Brandt

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 7 nuits en mars 2024
Réponse de Marketing le 16 avr. 2024
Hi Brandt, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Eileen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Marketing le 16 avr. 2024
Hi Eileen, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Dorothy

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was beautiful. I love the boardwalk , pool , hot tub and lake . The town - village square was fantastic.
Séjour de 3 nuits en mars 2024
Réponse de Marketing le 16 avr. 2024
Hi Dorothy, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 Bien

Dennis

Voyage en couple
Les points forts : Personnel et service
The property was fine. The location to Lake Sumter town square and restaurants was perfect.
Séjour de 1 nuit en mars 2024
Réponse de Marketing le 8 avr. 2024
Hi Dennis, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Margareth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great and convenient to everything
Séjour de 3 nuits en avril 2024
Réponse de Marketing le 16 avr. 2024
Hi Margareth, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

cynthia, Citrus springs

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love staying here
Séjour de 1 nuit en avril 2024
Réponse de Marketing le 8 avr. 2024
Hi Cynthia, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Peter

Voyage en famille
Beautiful hotel! Excellent service!
Séjour de 2 nuits en mars 2024
Réponse de Marketing le 8 avr. 2024
Hi Peter, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Beverly

Voyage en couple
Les points forts : Équipements
Pricey but very nice!!!
Séjour de 5 nuits en mars 2024
Réponse de Marketing le 8 avr. 2024
Hi Beverly, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 Bien

Maureen

Voyage en groupe, Voyage d’affaires
Les points forts : Équipements
Had a great time.. staff at front desk very professional and helpful.. Dr Sullivan
Séjour de 2 nuits en avril 2024
Réponse de Marketing le 8 avr. 2024
Hi Maureen, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Marketing le 8 avr. 2024
Hi Michael, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 Bien

Rhonda

Séjour de 3 nuits en mars 2024
Réponse de Marketing le 22 avr. 2024
Hi Rhonda, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Lisa

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Our stay was excellent. The staff was available and courteous. We wished the pool was open a little later after a long day out and about.
Séjour de 2 nuits en mars 2024
Réponse de Marketing le 1 avr. 2024
Hi Lisa, thank you for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property; clean and so convenient for food, and shopping!
Séjour de 1 nuit en mars 2024
Réponse de Marketing le 25 mars 2024
Hi Karen, thank you for reviewing us! We're happy to know that you've had a great experience and we hope to welcome you again soon!