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Avis sur Based by the Lake - Hostel

2 out of 5
Based by the Lake - Hostel
7 Tuwharetoa Street, Taupo, North Island

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 33 avis sur 105." "
Note des voyageurs de 8 (Bien), d’après 34 avis sur 105." "
Note des voyageurs de 6 (Satisfaisant), d’après 21 avis sur 105." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 105." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 105." "

7,8/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Olivier

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Jenna

Voyage en couple
The windows in our room were left open and the ceiling was covered in sandflies because of this. The room smelled quite bad, and there were no forks or spoons available to use in the kitchen.
Séjour de 1 nuit en avril 2024
Réponse de BBTL Reception le 23 avr. 2024
Thanks for your feed back Jenna, Unfortunately being so close to the lake we do get sandflies, I will alert Housekeeping regarding this issue and make sure windows are left closed. Kind Regards BBTL Team

10/10 Excellent

Satbir

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect
Séjour de 1 nuit en avril 2024
Réponse de BBTL Reception le 14 avr. 2024
Thankyou for the feed back look forward to hosting you again

10/10 Excellent

MASATO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de BBTL Reception le 1 avr. 2024
Thankyou your feed back

10/10 Excellent

Rose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very central, easy parking and good service
Séjour de 1 nuit en mars 2024
Réponse de BBTL Reception le 17 mars 2024
Thankyou for your feed back look forward to Hosting you in the future

10/10 Excellent

patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
all good , but loud til 2 am on friday saturday
Séjour de 5 nuits en février 2024
Réponse de BBTL Reception le 28 févr. 2024
Thank you for your feed back unfortunately we can not help the music on the weekends as we are centrally located.

10/10 Excellent

priscilla

Séjour de 1 nuit en février 2024
Réponse de BBTL Reception le 26 févr. 2024
Thankyou for your feed back look forward to hosting you in the future

8/10 Bien

Wendy

Voyage en couple
Les points forts : Personnel et service
Very basic but all that we needed. We had an amazing view of lake and everything right at our doorstep. Only drawbacks were that there was no fridge in the room, the plumbing from the room next door was very noisy and there is no lift (we were on the third floor). All in all it was good value for money and suited our budget.
Séjour de 2 nuits en février 2024
Réponse de BBTL Reception le 26 févr. 2024
Thanks for your feed back

8/10 Bien

Sabine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hostel was pretty much ok. I had a private room and it was like a hotel room. The kitchen was a little bit run down but ok. Unfortunately was my room close to the main AC or something very noisy during the whole night.
Séjour de 1 nuit en février 2024
Réponse de BBTL Reception le 15 févr. 2024
Thanks for your feed back

6/10 Satisfaisant

Chesson

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noise from pub below until after midnight. Then street cleaning noises in early morning meant we didn't get a good night's sleep.
Séjour de 1 nuit en février 2024
Réponse de BBTL Reception le 11 févr. 2024
Thankyou for your feed back. Unfortunately the noise from the clubs can not be helped, as we are in the center of town

2/10 Horrible

Karl

The booking was cancelled by the hostel. They advised the room booked was not available and the reception is not staffed after 10 pm despite it being listed as staffed from 8am- 5am
Séjour de 1 nuit en février 2024
Réponse de BBTL Reception le 15 févr. 2024
Thanks for your feed back. Sorry to hear that your booking was cancelled, Unfortunately due to staff shortages our opening times have altered for now

8/10 Bien

Tony

Good place to stay in an excellent location. Ear plugs are included in room and were needed due to street party noise
Séjour de 1 nuit en janvier 2024
Réponse de BBTL Reception le 11 févr. 2024
Thankyou for your feed back.

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, confort de la chambre
Awesome location
Awesome location with everything you need
Séjour de 2 nuits en janvier 2024
Réponse de BBTL Reception le 11 févr. 2024
Thankyou for your feed back

10/10 Excellent

Helen

Les points forts : Propreté et confort de la chambre
Close & easy
A 2 night stay for the Taupō Summer Concert. A perfect place to stay as parked the car. & left it for the weekend as everything was walkable.
Broken fan base
View from our balcony in 305
Séjour de 2 nuits en janvier 2024
Réponse de BBTL Reception le 11 févr. 2024
Thankyou for your feed back

8/10 Bien

Samara

Séjour de 1 nuit en janvier 2024
Réponse de BBTL Reception le 11 févr. 2024
Thankyou for your feed back

8/10 Bien

Craig

Les points forts : Personnel et service
The Lake view from the third floor accommodation was excellant. But the lift which only went up one floor was in very poor shape, soon after elevating the lift, the system jerked quite violently, giving my partner and I quite a fright.
Séjour de 1 nuit en janvier 2024
Réponse de BBTL Reception le 11 févr. 2024
Thankyou for your feed back

8/10 Bien

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Taupo Central
We booked 2 ensuite rooms for 2 couples. The location was excellent. Checkin was great and the staff were pleasant. The rooms were tired but clean. My only negative is that it was very hot in the rooms especially at night and there was only a fan in one of the rooms that we booked. The staff told us that there were not enough fans for everyone.
Séjour de 2 nuits en janvier 2024
Réponse de BBTL Reception le 11 févr. 2024
Thankyou for your feed back

10/10 Excellent

Cecilia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great spot! Nice vibe. Huge kitchen with stuffed fridge worried me a bit on arrival (that it would be loud/party) but everyone was just friendly and chill. Very clean and nice environment, great location in town. Laundry facilities were always busy but I guess that can't always be helped on some dayes
Séjour de 2 nuits en janvier 2024
Réponse de BBTL Reception le 15 févr. 2024
Thanks for your feed back

2/10 Horrible

Anne

Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Awful night at BATL .. situated next to a noisy late live music bar which was open until 3AM... no sleep until and other guests were complaining also. I was wearing ear plugs also. Terrible night and ruined my next day as had full itinerary planned but had to change plans. Very let down, will never stay again and would state to anyone who wants some normal sleep NOT to stay here at all.. oh yes and kettle didnt work so that was just the last straw this morning when i left very early.
Séjour de 1 nuit en janvier 2024
Réponse de BBTL Reception le 15 févr. 2024
Thanks for your feed back. Unfortunately being in the center of town we cannot help the night life. Hope to see stay again soon

8/10 Bien

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient, close to lake with views. Clean, friendly, would stay again.
Séjour de 1 nuit en décembre 2023
Réponse de BBTL Reception le 28 déc. 2023
Thank you for your feed back. Look forward to hosting you in the future

10/10 Excellent

Marta

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Rinna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
Horrible noisy beds. No lockers. Wifi was not working at all and when I mentioned this to the staff they said I should go to McDonald's. Loud at night. Everything was quite old and not fresh.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Evelyn

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good overall near the lake
We had requested a twin room as we are sisters but had one large double bed. Not terrible but we would have preferred separate beds. The room was lovely and so were the amenities. The lobby could use some upgrading considering it’s the first thing people see when they walk in. Good overall and near the lake
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Jennie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very noisey with the bars downstairs until after 2am.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Silvia

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible stay. After our key card didn't work we couldn't get into our room for ages. The staff on the night referred us to management for a refund who have just been plain rude. I will never stay there again and can't recommend to anyone. Dirty and tired property.
Séjour de 3 nuits en octobre 2023
Réponse de BBTL Reception le 24 oct. 2023
Thanks for you review Siliva

8/10 Bien

Simba Kevin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Central to town and smart
Séjour de 1 nuit en octobre 2023
Réponse de BBTL Reception le 23 oct. 2023
Thanks Simba,Look forward to hosting you in the future

8/10 Bien

Dragana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice.
Séjour de 1 nuit en octobre 2023
Réponse de BBTL Reception le 22 oct. 2023
Thanks Dragana, Look forward to hosting you again.

6/10 Satisfaisant

Patricia

Les points faibles : Personnel et service
No hot water on my second morning Side tables very wobbly
Séjour de 2 nuits en septembre 2023
Réponse de BBTL Reception le 5 oct. 2023
Thanks for your feed back.

8/10 Bien

Dot

Séjour de 1 nuit en septembre 2023
Réponse de BBTL Reception le 12 oct. 2023
Thanks for your rating. look forward to hosting you in the future

6/10 Satisfaisant

Gary

Voyage en couple
Les points forts : Personnel et service et équipements
Room not clean
Séjour de 3 nuits en septembre 2023
Réponse de BBTL Reception le 16 sept. 2023
Hi Gary,Thanks for your feed back. Hope to see you back one day.BBTL Team

8/10 Bien

Adrienne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ensuite room
Very clean and reception friendly. Bed just a bit uncomfortable. Needs a topper pad. Also a couple of folding chairs would save people sitting on bed.
Séjour de 1 nuit en août 2023

10/10 Excellent

Uneak

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place was perfect for a couples get away plus a baby , we had a very simple room for the night. Double bed with own bathroom and a beautiful view of the lake and the mountains 😍 that’s all we needed. Only thing was the noise from the pubs across the road but we weren’t fussed on that either. Ild defs stay again
Séjour de 1 nuit en septembre 2023
Réponse de BBTL Reception le 8 sept. 2023
Thanks for your review, Galde you enjoyed your stay. look forward to hosting you again in the future

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent facilities and staff. Looking forward to staying there next time in Taupo.
Séjour de 1 nuit en août 2023
Réponse de Wendy le 20 août 2023
Hi Brian, thank you so much for the great review, we would be more than happy to host you again.RegardsBBTL Team

6/10 Satisfaisant

Louenza

Voyage en couple
Les points forts : Propreté et personnel et service
Pleasant stay with room on opposite side of the building so not to noisey, especially with the bar across the road, however we were up three flights of stairs and the elevator was not in use. Parking okay and convenient o all stores, restaurants etc being within walking distance as well. Would definitely stay again in the same room if able but only if the elevator is in use.
Séjour de 1 nuit en mai 2023
Réponse de Wendy le 12 juil. 2023
Hi Louenza thank you for your kind review and we would be happy to host you again. On the subject of the elevator unfortunately the Fire Department have informed us that we can only use this for service only or we would be breaching Safety Standards.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thanks BBTL
Had the private room which was really nice & clean. Was a shame the elevator was out of order and had to get up to the 3rd floor with a bad knee - realised after checking in etc! Laughed at first that you were provided ear plugs. Shortly realised Saturday night why - right across from the bars haha! Location was good :)
Séjour de 2 nuits en mai 2023

8/10 Bien

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would have been nice to know that I had to provide my own bathroom equipment, wasn’t sure where to leave key so placed by the till
Séjour de 1 nuit en avril 2023

10/10 Excellent

Desiree

Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

Promesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Busy area
Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

Craig

Voyage en couple
It was ok
Séjour de 1 nuit en avril 2023

10/10 Excellent

Shane

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very tidy, friendly staff very helpful.
Séjour de 1 nuit en avril 2023

2/10 Horrible

Janice

Les points faibles : Propreté
Séjour de 2 nuits en mars 2023

8/10 Bien

steven

Séjour de 1 nuit en février 2023

8/10 Bien

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Central location with easy safe parking, room was w at Ely what was required. Very clean, fresh and tidy. Staff were amazing.
Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

Paul

Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Noisy
Private room (ensuite) in a backpackers. Room great. Clean & well presented. Tea, coffee, ear plugs (more later) provided. Can't fault it.... However... Limited hours reception - very. Limited hours kitchen too - not helpful. All the communal areas pretty grotty. No sign of any cleaning in the kitchen during the day and the early closure wasn't used either. On the day everyone got stuck because of the weather, the person on reception kept telling everyone to speak to someone else basically - any question. Presumably following orders but really unhelpful and not in the slightest bit empathetic. And then there's the earplugs... There is a bar/club opposite that gets noisy about midnight. If you came here to sleep during the night, forget about it.
Séjour de 5 nuits en février 2023

2/10 Horrible

Annie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
This is basically back packets accomodation. Very noisey internally and externally. We got very little sleep and left about 6 am. Bed uncomfortable and staff unhelpful. Tea and coffee in your room no milk or fridge.
Séjour de 1 nuit en janvier 2023
Réponse de Management le 8 juil. 2023
Hi Annie, thank you for your feedback unfortunately being located right in the heart of the city and being surrounded by pubs, nightclubs and restaurants it does get very busy and noise control is completely out of our hands.RegardsBBTL Team

8/10 Bien

Maria

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked the deluxe/twin ensuite and this was basic but great for our one night stay in Taupo. We were supplied towels, but no hand towels .. there was coffee/tea making facilities, but no hlt milk .. guessing you may have to buy your own. We had our own ensuite, shower was great .. good enough for the budget traveler. Big king bed was comfortable
Séjour de 1 nuit en janvier 2023

8/10 Bien

Mairi

Voyage en couple
Les points forts : Personnel et service et équipements
No parking your information does NOT SAY BACKPACKERS if I’d known that I would not have booked or stayed

8/10 Bien

Julie

Voyage en groupe, Voyage en couple
The overall experience was good. I would expect a lift service available when staying on 3rd floor. For someone with weak ankles, it wasn’t ideal walking up and down 3 flights of stairs every time we went out or used the communial kitchen.

4/10 Médiocre

Brad

Les points forts : Personnel et service et équipements
What you would expect for the price. Except the noise from the nightclub across the road is unbearable.

10/10 Excellent

Rosanne

Séjour de 1 nuit en décembre 2022