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Avis sur The Westin Tampa Bay

4 out of 5
The Westin Tampa Bay
7627 W Courtney Campbell Cswy, Tampa, FL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 484 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 212 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 153 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 79 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 77 avis sur 1005." "

8,4/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Ohad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel
Excellent hôtel je le recommande à tous Confortable ,propre petite déjeuner très bien En un mot je donne 10 points
Séjour de 1 nuit en octobre 2019
Réponse de GM le 14 oct. 2019
Thank you so much for the great review and for choosing The Westin Tampa Bay for your travels.

8/10 Bien

Chenyear

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice, well maintained
Séjour de 5 nuits en mai 2024

10/10 Excellent

tara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My first time In Tampa and certainly not my last. The Westin Tampa was great!!! Thank you
Séjour de 4 nuits en mai 2024

10/10 Excellent

Wilson W

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me encanto ,volvere a ir
Séjour de 2 nuits en mai 2024

8/10 Bien

Kevin

Séjour de 3 nuits en mai 2024
Réponse de Hotelmgmt le 29 mai 2024
Kevin, it was a pleasure to serve as your home-away-from-home, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can!

6/10 Satisfaisant

Stephanie

Voyage en couple
Les points forts : Personnel et service
They charge $25 to park or you can valet for $30. That is a daily rate. There is no pool on-site. The shower is built along a ledge and floods the bathroom floor everyday during showers, requiring numerous towels to clean up.
Séjour de 2 nuits en mai 2024

2/10 Horrible

afroz

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was dirty, sheets were not clean, bathrobe had stainss
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Rosendo

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Avoid the Hotel. It's not a Westin, althoug the name is on the rooftop. The service is really bad. The breakfast is horrible and the waiters are lost. Only the view is nice, but no way the money worth.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jordan

Séjour de 2 nuits en mai 2024
Réponse de Hotelmgmt le 28 mai 2024
Thank you for rating your stay, however, we wish we could have provided you with a visit that was nothing short of exceptional. Please, join us again, as we trust we can change your impression!

8/10 Bien

Rosa Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place
Séjour de 2 nuits en mai 2024

10/10 Excellent

Moises

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 28 mai 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Moises.

10/10 Excellent

Johnny

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outside of the hotel needing an remodel my stay was great.
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 28 mai 2024
Johnny, thank you for your valuable feedback. We are delighted you had a great stay and appreciate your suggestions for improvement. We hope to welcome you back for an even better experience soon!

10/10 Excellent

Jean-Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 28 mai 2024
Thank you for your five-star rating, Jean-Paul! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Joann

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service. Very helpful employees convenient Location
Séjour de 4 nuits en mai 2024
Réponse de HotelMgmt le 28 mai 2024
Joann, thank you for your glowing review of The Westin Tampa Bay. We are glad you had an outstanding visit and our team exceeded your expectations. It is also wonderful to hear that you were happy with our location. The pleasure would be ours to welcome you back!

6/10 Satisfaisant

David

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Close to airport , ice machines didn’t work asked for ice they wouldn’t bring us any, and we were in our nightwear, didn’t clean our room!
Séjour de 5 nuits en mai 2024
Réponse de HotelMgmt le 28 mai 2024
David, thank you for your feedback. We are glad you appreciated our convenient location. We apologize for the issues with the ice machines and the lack of room cleaning. We will address these concerns. We look forward to welcoming you back for a better experience.

2/10 Horrible

michael monserrate

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a total letdown. There were no amenities No pool available, no beach use due to construction, no fire pit or dining outside, no use of rooftop. And I had to pay for parking. Total false advertising. Gigantic kraines all over the property with yellow tape. We had a terrible stay. Should have stayed at the Hilton!!!!!
Séjour de 4 nuits en février 2024
Réponse de HotelMgmt le 28 mai 2024
Michael, we apologize for the inconvenience you experienced due to the ongoing construction and lack of amenities. Your feedback is valuable, and we will ensure guests are informed about nearby alternatives, such as the nearby pool. We hope to provide a better experience on your next visit.

10/10 Excellent

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Hotelmgmt le 20 mai 2024
Thank you for the five-star rating, Melanie! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Nereida

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Service
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 22 mai 2024
Nereida, thank you for your high recommendation of The Westin Tampa Bay. We are thrilled you had an outstanding stay and our service exceeded your expectations. We hope to have another opportunity to welcome you back again soon!

10/10 Excellent

Orquídea

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Hotelmgmt le 19 mai 2024
Thank you for your five-star rating, Orquídea! We hope to be your preferred property whenever your travels bring you to the area!

8/10 Bien

Renuka D

Les points forts : Propreté
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 16 mai 2024
Renuka, we appreciate your positive rating and hope to see you again soon for another great stay!

8/10 Bien

Oscar David Del Valle

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 16 mai 2024
Thank you for rating your stay! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Alessandro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed the experience overall. I must emphasize that the service provided by the entire hotel staff is worthy of a 5 star rating. Highly recommended!
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 15 mai 2024
Alessandro, thank you for your high recommendation of The Westin Tampa Bay. We are delighted you had an excellent stay and the service provided by our team exceeded your expectations. The pleasure would be ours to welcome you back!

10/10 Excellent

INDIRA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very easy process, nice views and great time
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 14 mai 2024
Indira, thank you for your high recommendation of The Westin Tampa Bay. We are glad you had an excellent stay and were pleased with our beautiful views, easy check-in, and great amenities. The pleasure would be ours to welcome you back!

4/10 Médiocre

Marlene

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was ready over 5 hours after check in time. On the second day, housekeeping came to do the room after 4pm. The hotel is dated and not well maintained. There’s no pool and the food is mediocre. The phone by the bed was out of service. The bed covering is super heavy and uncomfortable. The AC position was annoying, hitting you straight when sitting or laying in bed.
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 14 mai 2024
Marlene, thank you for sharing your concerns. We apologize for the delays and the issues you experienced during your stay. We are actively working on improvements in maintenance, service, and amenities. We value your feedback and hope to have the opportunity to provide you with a much better experience on your next visit.

10/10 Excellent

Liuver

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff!!! Very clean
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 14 mai 2024
Liuver, thank you for staying with us! We are glad you had a clean and comfortable stay at The Westin Tampa Bay. Your kind words about our team are very much appreciated. We hope to welcome you back again soon!

4/10 Médiocre

MOISE

Alarm clock was turned off before we arrived & went off very early next morning.
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 14 mai 2024
Moise, thank you for bringing this to our attention. We apologize for the inconvenience with the alarm clock and will ensure our team checks this as part of our room preparation process. We hope to welcome you back for a more restful experience in the future.

10/10 Excellent

daymi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 14 mai 2024
Daymi, thank you for your perfect rating of The Westin Tampa Bay. We are glad you enjoyed your stay and were pleased with our accommodations. The pleasure would be ours to welcome you back!

10/10 Excellent

Karl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 13 mai 2024
Thank you for the five-star rating, Karl! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

ARIELLA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is about 15 minutes away from Tampa city center and has a. very quiet and limited surrounding but it's price is very reasonable and it's clean and the rooms are great. Staying there saved us money and provided us a quiet escape from the city.
Séjour de 1 nuit en février 2024
Réponse de HotelMgmt le 14 mai 2024
Ariella, thank you for your review. We are glad you found value in our pricing and enjoyed the cleanliness and comfort of our rooms. It is great to hear our location provided a peaceful retreat. We look forward to welcoming you back for another serene and economical stay at The Westin Tampa Bay!

2/10 Horrible

Abigail

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 7 mai 2024
Abigail, we apologize that your stay missed the mark on this occasion. We hope you'll consider returning to us in the future, to see just how dedicated we are to making a positive change.

10/10 Excellent

Adrienne, Fayetteville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The check in was seamless and the staff is very courteous!
Séjour de 2 nuits en mars 2024
Réponse de HotelMgmt le 6 mai 2024
Adrienne, we are pleased to hear that your check-in experience was seamless and our team impressed you with their courtesy! Thank you for sharing your experience, and we look forward to welcoming you back for another smooth and enjoyable stay at The Westin Tampa Bay.

10/10 Excellent

Diego

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gusto mucho que el hotel estuvo muy limpio
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 6 mai 2024
Diego, thank you for your high recommendation of The Westin Tampa Bay. We are glad you had an excellent experience and were pleased with our clean accommodations. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed here last weekend and loved it. The valet staff was amazing and made traveling with my elderly mom so much easier. The pool and dj were great fun along with the singer on Saturday night. I felt like once there , you never have to venture out. I love it. Bartenders and reception staff were so warm and attentive too. I would definitely go back
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 6 mai 2024
Melissa, we are thrilled that our valet team and welcoming bartenders and reception team made your stay enjoyable and convenient, especially while traveling with your mom. It is great to hear you felt no need to leave the fun behind! Thank you for your kind words, and we eagerly await your return to The Westin Tampa Bay.

10/10 Excellent

Marlie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de HotelMgmt le 3 mai 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Marlie!

2/10 Horrible

Evert, Lake Worth

Les points faibles : Propreté, personnel et service, équipements
Horrible place. There is no pool because it has a “private beach”. The private beach is nasty on a canal with boat traffic and oil slick and dirty water. Restaurant is terrible and restaurant staff even worse. The breakfast buffet is the biggest repoff at $22 per person. A cheap Holiday Inn has better free breakfast. Honestly I don’t see how this place can be a 4 star hotel. At least they have a Starbucks inside to make up for the horrible breakfast. Save your money and get a better place.
Séjour de 2 nuits en mars 2024
Réponse de HotelMgmt le 3 mai 2024
Thank you for taking the time to share your feedback, Evert. We deeply apologize for the dissatisfaction you experienced during your stay. We are sorry to hear that our private beach and restaurant did not meet your expectations, and we understand your concerns regarding the quality of the breakfast buffet and the overall value. We strive to maintain high standards across all areas of our service, and it is evident from your feedback that we did not achieve this during your visit. We value your input as it helps us identify areas needing improvement. We hope to have another opportunity to better serve you in the future and to show you the quality and service we are known for.

6/10 Satisfaisant

Floriano

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Room seemed dated. Thermostat was unreadable, fan stayed on all night, very loud and hitting the bed.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 1 mai 2024
Floriano, we apologize for the issues with the room's thermostat and fan noise. We are addressing these concerns to ensure a more comfortable stay. Thank you for your feedback. We look forward to welcoming you back for a better experience.

2/10 Horrible

Isaiah

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotelmgmt le 1 mai 2024
We wish we had more details to understand the reason for your rating, Isaiah, and would welcome the opportunity to host you once more to change your impression.

10/10 Excellent

Tamara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was right on the bay with its own little beach and nice outside deck to relax with a cocktail! Very comfortable for a woman traveling alone on business.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 29 avr. 2024
Tamara, we are delighted you enjoyed our bayfront property and felt comfortable during your solo business trip. We hope to welcome you back for another relaxing stay soon!

10/10 Excellent

Susan, Cary

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
My husband and I had a nice stay and will consider staying at the Westin again the next time we’re in time. We also liked the proximity to Clearwater Beach!
Séjour de 2 nuits en janvier 2024
Réponse de HotelMgmt le 29 avr. 2024
Susan, thank you for staying with us! We are glad you and your husband enjoyed your visit and hope to see you again soon.

6/10 Satisfaisant

Lara

Voyage en famille avec de jeunes enfants
Seemed average considering the price I considered better
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 29 avr. 2024
Lara, we appreciate your feedback and apologize if your experience did not meet your expectations. We continuously strive to improve and hope to exceed your expectations on a future visit. We look forward to welcoming you back for a better experience.

10/10 Excellent

Jerome

Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 19 mai 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Jerome.

4/10 Médiocre

Eric

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Old poor quality for a Weston Marriott brand I was very b surprised staff was slow but did help just may be area just not used to hotel was old as I am not worth money they charge buffet breakfast sucks not worth 21.99 better of at McDonald
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 29 avr. 2024
Eric, thank you for your valuable feedback. We are saddened to hear that your stay fell short of your expectations and for that we are truly sorry. We will be sure to use your feedback in order to improve and hope to have another opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful stay
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 29 avr. 2024
Robert, thank you for your high recommendation. We are glad you had a wonderful stay and hope to welcome you back again soon!

6/10 Satisfaisant

Craig

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
The hotel was clearly an older building but well Kept and clean. The problem was with the morning staff. 1. My husband had a question regarding logging onto the WiFi in the lobby. She basically ignored him, kept talking to her co worker and then took his phone and brought him to the pay to use. 2. Upon checkout it appeared that we had been charged twice. The man at the counter replied “ I have no idea how Expedia pays us”. That’s it. He thought that was a reasonable response. Then my husband asked for a printed receipt hoping that might clarify what had been charged- the employee sighed, literally rolled his eyes and then apologized to the 1 person in line behind us for the delay. Would not go back to this Westin because of these 2 employees.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 29 avr. 2024
Craig, we are glad you found our hotel well-kept. We apologize for the inconvenience caused by the morning team. Your feedback is valuable, and we will address these issues internally. We hope to have the opportunity to welcome you back for a more positive experience.

10/10 Excellent

Greg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 23 avr. 2024
We are humbled to have earned your perfect score, Greg! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

10/10 Excellent

AMEEN

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 24 avr. 2024
Ameen, thank you for your perfect rating of The Westin Tampa Bay. We are glad you had an excellent stay and found our accommodations clean. We hope to have the pleasure of welcoming you back again!

4/10 Médiocre

Karen

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 22 avr. 2024
Karen, we regret we missed the mark on truly impressing you during your stay. We would love the opportunity to make it up to you on a future visit.

8/10 Bien

Jeffrey, Palatine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great area by airport
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 22 avr. 2024
Jeffrey, thank you for your review. We are pleased to hear you appreciated our location near the airport. We look forward to welcoming you back soon for another convenient and enjoyable stay!

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice just far from everything!
Séjour de 4 nuits en avril 2024
Réponse de HotelMgmt le 22 avr. 2024
Ryan, thank you for your high rating. We are glad you had an overall enjoyable stay and hope to welcome you back the next time you are visiting the area!

8/10 Bien

Joe

Voyage en famille
Les points forts : Propreté et personnel et service
We booked this hotel hoping it would be an all-in-one place for our getaway. While the hotel was nice, there were a few things that we wished we would have known ahead of booking. The main things were there was no refrigerator in the room, the safe in the room did not work (was told most of them did not), they were working on "improvements" at the time, the elevators had a mind of their own (sometimes waiting 10 mins) and the restaurant was out of a lot of items. We made the best out of it though and just chose to spend most of our time out and about.
Séjour de 5 nuits en avril 2024
Réponse de HotelMgmt le 22 avr. 2024
Joe, thank you for your feedback. We apologize for the inconveniences you experienced and appreciate your understanding as we work on improvements. We are glad you still enjoyed your time exploring the area. We hope to welcome you back in the future with all facilities up to standard for a more seamless and enjoyable experience.