Terrasse/Patio

Avis sur DoubleTree by Hilton Tampa Rocky Point Waterfront

4 out of 5
DoubleTree by Hilton Tampa Rocky Point Waterfront
3050 N Rocky Point Dr W, Tampa, FL

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 505 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 229 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 128 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 73 avis sur 1004." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Yanick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vert vert good
Séjour de 4 nuits en novembre 2023
Réponse de Jacob Shepherd - Director of Rooms le 8 nov. 2023
Thank you for taking your time to write us a review. We are all so glad to hear you enjoyed your stay with us and we all hope to welcome you back soon!

10/10 Excellent

Fabien de

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2023
Réponse de Sally O. le 21 avr. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, comfortable, modern. Secured parking, nice view
Séjour de 1 nuit en février 2020
Réponse de Ashley le 10 févr. 2020
Thank you for your review. We look forward to seeing you again soon

10/10 Excellent

David

Séjour de 1 nuit en mai 2024

10/10 Excellent

Edgardo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed need to be better and rooms should have tiles no carpets or smells like wet clothes at time
Séjour de 5 nuits en mai 2024

10/10 Excellent

gleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mallorie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property, friendly staff, great location
Séjour de 1 nuit en mai 2024

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Na
Séjour de 2 nuits en mai 2024

10/10 Excellent

Robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Walter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

8/10 Bien

edwin

Séjour de 3 nuits en avril 2024

10/10 Excellent

Juan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super nice
Séjour de 3 nuits en avril 2024

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Short stay to attend concert in Tampa. Convenient and clean.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Hadassah

Séjour de 1 nuit en janvier 2024

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place didn’t like that I had to pay to park my car there with what they were charging.
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Ann, Abington

Séjour de 1 nuit en avril 2024

10/10 Excellent

Shaliyah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service and quieter area made this a very enjoyable and relaxing experience for me
Séjour de 4 nuits en avril 2024
Réponse de Sally O. le 17 avr. 2024
Glad to hear that you had an enjoyable time while here! Look forward to seeing you again soon.

10/10 Excellent

Ann, Abington

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a good location, close to airport and restaurants. Staff was more than accommodating and helpful.
Séjour de 1 nuit en avril 2024
Réponse de Sally O. le 15 avr. 2024
Thank you for taking the time to post a review on the DoubleTree Rocky Point. Glad to see you enjoyed your stay with us. Look forward to seeing you again.

10/10 Excellent

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sally O. le 10 avr. 2024
Thank you for the 5 out of 5 rating. Glad to hear you enjoyed your stay.

8/10 Bien

Alexander

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The bath tub was clogged and would fill as I would shower. Would take up to 30 minutes to drain.
Séjour de 3 nuits en avril 2024
Réponse de Sally O. le 10 avr. 2024
Thank you for the review. Sorry to hear that you had an issue with the room. I have passed it along to the manager to ensure no one else encounters the same problem.

8/10 Bien

Kristy

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Close to the airport. Great food. Great staff.
Séjour de 1 nuit en avril 2024
Réponse de Sally O. le 10 avr. 2024
Thank you for the kind words. Hope to see you again soon.

10/10 Excellent

Maritza, Totowa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Sally O. le 4 avr. 2024
Thank you for the perfect 10 out of 10 rating! We're delighted to hear that you enjoyed your stay.

4/10 Médiocre

Dan

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
$20 per day parking!!?
Séjour de 2 nuits en mars 2024
Réponse de Sally O. le 1 avr. 2024
I apologize for the inconvenience you experienced during your stay at the hotel. Regarding the parking fee, it is standard for all guests who park their cars. We make sure to clearly display all fees on our website to ensure transparency for our guests.

8/10 Bien

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's in a good location with a good view. The restaurant isn't much but the food was good. The walls of this hotel are SUPER thin, you can hear people talking through them and when they turn the TV on you PRAY they turn it off before you go to bed.
Séjour de 2 nuits en mars 2024
Réponse de Sally O. le 26 mars 2024
Thank you for taking the time to post a review. Hope you were able to enjoy the your stay with us.

6/10 Satisfaisant

betty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dinner service and food was not good. Also, the $12 a day fee is reduculous. $6 for a bottle of soda! Really!
Séjour de 4 nuits en mars 2024
Réponse de Jacob Shepherd - Director of Rooms le 18 mars 2024
We deeply apologize for your disappointment with the dinner service and food quality during your stay. Our team strives to deliver exceptional dining experiences, and we regret falling short of your expectations. Regarding the fees, we understand your concerns and will certainly review our pricing structure to ensure it aligns with our guests' expectations. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience in the future.

10/10 Excellent

Roy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Courteous and polite staff.
Séjour de 4 nuits en mars 2024
Réponse de Sally O. le 14 mars 2024
Thank you for taking the time to post a review. Glad to see that you enjoyed your stay and that the staff were courteous and polite.

10/10 Excellent

Julio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, breakfast is pretty good, it’s clean and quiet. I’ll stay here again
Séjour de 3 nuits en mars 2024
Réponse de Sally O. le 13 mars 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed our convenient location, delicious breakfast, and peaceful atmosphere. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Alan

Ok
Séjour de 1 nuit en mars 2024
Réponse de Jacob Shepherd - Director of Rooms le 11 mars 2024
We're thrilled to see that you rated your experience at our hotel a perfect 5 out of 5! Your simple yet positive feedback is greatly appreciated. We're delighted that your stay met your expectations, and we hope to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us!

10/10 Excellent

Pamela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved this property
Séjour de 2 nuits en mars 2024
Réponse de Jacob Shepherd - Director of Rooms le 6 mars 2024
We are delighted to hear that you loved your experience at our property! It's always our goal to provide a memorable and enjoyable stay for our guests. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the near future.

8/10 Bien

Belton, Fort Pierce

Les points forts : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Jacob Shepherd - Director of Rooms le 5 mars 2024
We sincerely appreciate your 4/5 rating of our hotel. Your feedback is invaluable to us as it helps us understand how we can better serve our guests. We're delighted to hear that your overall experience was positive, and we're committed to continuously improving to ensure that all aspects of your stay meet or exceed expectations. Thank you for choosing our hotel, and we hope to welcome you back soon for another enjoyable stay.

6/10 Satisfaisant

Josh

Voyage en couple
This hotel is in a need of an update .. the price they charge for such an outdated hotel is crazy
Séjour de 1 nuit en février 2024
Réponse de Sally O. le 5 mars 2024
I understand your concern. It's important for hotels to keep up with the times to ensure a comfortable and enjoyable experience for their guests. Your comments have been passed on to management.

10/10 Excellent

Charles Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Sally O. le 27 févr. 2024
.Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience during your stay at the DoubleTree Rocky Point. We strive to provide exceptional service and amenities, and we're delighted that you enjoyed every aspect of your visit. If you ever find yourself back in the area, we'd love to welcome you again for another memorable stay!

6/10 Satisfaisant

Nikki

Voyage d’affaires
Les points forts : Propreté et personnel et service
This was a great hotel for business travel. They did have a big group of girls in for the time I stayed, making it noisy and crowded. The hallway leading to my room smelled like marijuana and my room was inconsistent with temperatures, but in general it did the job!
Séjour de 2 nuits en février 2024
Réponse de Sally O. le 25 févr. 2024
I'm glad to hear that the hotel served its purpose for your business travel needs, although it sounds like there were some challenges during your stay. It can be frustrating when noise and other issues detract from the overall experience. If you need any further assistance or recommendations for future accommodations, feel free to ask!

10/10 Excellent

Bruce

Property clean.
Séjour de 1 nuit en février 2024
Réponse de Sally O. le 18 févr. 2024
Glad to see that you enjoyed your time with us!

2/10 Horrible

Nathan

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Rooms were not cleaned and not maintained, we moved from one room because the room had sheets that had not been cleaned. When we got to our second room we didn't have a clean bathroom and was moldy. For being a Double Tree property you would expect the hotel to be in good condition but it needs much updating and will not be staying at this hotel or another double tree property. Even the pool needed to be cleaned and maintained. This property is a 1 star in my opinion maybe a 2 star just because of the location and amenities.
Séjour de 1 nuit en février 2024
Réponse de Jacob Shepherd - Director of Rooms le 13 févr. 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. Providing a clean and comfortable environment is paramount to us, and we regret that we fell short of your expectations. Your feedback regarding the cleanliness and maintenance issues in your rooms as well as the condition of the bathroom and pool is deeply concerning and will be addressed with our housekeeping and maintenance teams immediately to ensure that such lapses do not recur.As a DoubleTree property, we strive to uphold the highest standards of quality and service, and it is disheartening to learn that we did not meet your expectations in this regard. We value your patronage and regret any inconvenience caused. We are committed to making improvements based on your feedback and hope to have the opportunity to welcome you back in the future to showcase the true hospitality and comfort that we aim to provide to all our guests.

10/10 Excellent

Brian

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy amables desde el ingreso hasta la salida. Todo muy bien!
Séjour de 2 nuits en février 2024
Réponse de Jacob Shepherd - Director of Rooms le 8 févr. 2024
¡Gracias por su amable reseña! Nos alegra saber que disfrutó de su estancia con nosotros y que nuestro equipo pudo brindarle un servicio excepcional desde su llegada hasta su partida. Estamos comprometidos a proporcionar experiencias memorables a nuestros huéspedes y nos complace saber que cumplimos con sus expectativas. Esperamos darle la bienvenida nuevamente en el futuro.

8/10 Bien

Glenn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
No hot water for shower unless you get up at 4 am, if you have someone drop you off and come In for minute don’t park in the lot it will cost you $$
Séjour de 3 nuits en février 2024
Réponse de Jacob Shepherd - Director of Rooms le 8 févr. 2024
We sincerely apologize for the inconvenience you experienced with the hot water and parking during your stay. Providing a comfortable and hassle-free experience for our guests is of utmost importance to us, and we regret any frustration this may have caused. Rest assured, we will address these issues promptly to ensure they are resolved for future guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.

10/10 Excellent

Shanaya

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love how they text you and they reply back so fast
Séjour de 3 nuits en février 2024
Réponse de Jacob Shepherd - Director of Rooms le 8 févr. 2024
We're delighted to hear that you appreciated our quick and convenient communication method! Providing efficient and responsive service to our guests is a top priority, and we're thrilled that our text messaging system enhanced your experience. Thank you for sharing your positive feedback, and we look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wish there wasn’t a charge to park the car.
Séjour de 2 nuits en février 2024
Réponse de Jacob Shepherd - Director of Rooms le 8 févr. 2024
We appreciate your feedback regarding the parking charge. While we strive to provide exceptional service and amenities, including secure parking options, we understand your concern. Our parking fees help us maintain our facilities and ensure the safety and convenience of our guests' vehicles. However, we value your input and will consider it as we continue to enhance our offerings. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another enjoyable stay.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My room was a little dingy but the overall stay was nice. The employees were very kind
Séjour de 1 nuit en janvier 2024
Réponse de Jacob Shepherd - Director of Rooms le 8 févr. 2024
Thank you for sharing your experience with us. We're glad to hear that you enjoyed your overall stay and found our employees to be kind and helpful. We apologize for any dissatisfaction with the condition of your room and appreciate your feedback, which we will use to address any areas needing improvement. Our team is committed to providing comfortable accommodations and excellent service, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Darren

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All in all, everybody was very accommodating and helpful. The only bad thing that happened was when I got home from my trip, I was checking my cc account online, and they had charged my card for the stay (I had already paid through Expedia). Expedia took care of it very quickly, and all is good.
Séjour de 1 nuit en janvier 2024
Réponse de Jacob Shepherd - Director of Rooms le 8 févr. 2024
Thank you for sharing your feedback with us. We're pleased to hear that our team provided accommodating and helpful service during your stay. We apologize for any inconvenience regarding the billing issue you experienced, and we're glad to hear that Expedia was able to resolve it swiftly. Please be assured that we will review our billing procedures to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a seamless and enjoyable stay.

2/10 Horrible

Ivaylo

Séjour de 1 nuit en janvier 2024
Réponse de Sally O. le 22 mars 2024
I apologize for the inconvenience you experienced during your stay with us. Ensuring the comfort and satisfaction of our guests is our top priority, and I regret that we fell short of meeting your expectations. If you would be willing to share more details about your experience directly with me, I would greatly appreciate it. Your feedback is invaluable in helping us improve our services. Please feel free to contact me at your earliest convenience.

6/10 Satisfaisant

Steven

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
The staff seemed pretty disorganized. They put us in a wrong room, then after unpacked tried to move us again. Half the staff seemed pretty annoyed if you had a question. There isn't much in the area so plan on ride sharing everywhere.
Séjour de 1 nuit en janvier 2024
Réponse de Jacob Shepherd - Director of Rooms le 19 janv. 2024
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It is disheartening to hear about the disorganization you encountered with room assignments, and we sincerely apologize for the inconvenience caused by the need to move. Your observations about the staff's responsiveness will be addressed internally to ensure a more seamless and pleasant experience for our guests. Regarding transportation, we understand the importance of convenience, and we regret any challenges you faced in that aspect. We value your input and will use it to make improvements, hoping to provide a better experience for future visits. Thank you for bringing these concerns to our attention.

8/10 Bien

Kacey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Older hotel but in a nice area.
Séjour de 1 nuit en janvier 2024
Réponse de Jacob Shepherd - Director of Rooms le 19 janv. 2024
We appreciate your acknowledgment of our hotel's location in a pleasant area. While we take pride in our establishment's history, we also continuously strive to provide a comfortable and enjoyable experience for our guests. We hope to have the opportunity to welcome you back in the future.

6/10 Satisfaisant

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Jacob Shepherd - Director of Rooms le 19 janv. 2024
We appreciate you taking the time to provide a rating for your recent stay at our hotel, although we regret that your experience was not fully satisfying. Your feedback is important to us, and we would greatly value any additional details or insights you could share to help us better understand the areas where we can improve. Our commitment is to deliver exceptional service, and we take guest feedback seriously in our continuous efforts to enhance our offerings. If there are specific aspects of your stay that you would like to discuss further, please don't hesitate to contact us. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Thank you for choosing our hotel.

4/10 Médiocre

Graham

Séjour de 1 nuit en janvier 2024
Réponse de Jacob Shepherd - Director of Rooms le 1 févr. 2024
We're sorry to hear that your experience fell short of expectations, and we appreciate your feedback. We would value more details about your stay to better understand and address any concerns. Our goal is to provide an excellent experience for all guests, and we would welcome the opportunity to learn more about your specific experience and make improvements where needed. Please feel free to reach out to our management team so we can address your concerns more directly.

10/10 Excellent

Ivaylo

Séjour de 1 nuit en janvier 2024
Réponse de Jacob shepherd - Director of Rooms le 1 févr. 2024
Thank you so much for your fantastic 5/5 review! We are delighted to hear that you had a perfect experience at our hotel and we look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Kristy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was very clean and the pool area is resort like.
Séjour de 3 nuits en décembre 2023
Réponse de Jacob Shepherd - Director of Rooms le 9 janv. 2024
We are so glad to hear you enjoyed your stay with us Kristy!

10/10 Excellent

Cheri

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff that gave great recommendations for dining outside the hotel for our specific needs. Location change nvenuent to Clearwater Beach. Yummy cookies! If we could me back to this area will definitely stay here again!
Séjour de 4 nuits en décembre 2023
Réponse de Jacob Shepherd - Director of Rooms le 9 janv. 2024
Thank you for your kind words Cheri. We will share them with our entire team. We all hope to welcome you back soon!

8/10 Bien

Keith, Winter Park

Séjour de 1 nuit en décembre 2023
Réponse de Jacob Shepherd - Director of Rooms le 9 janv. 2024
Hope to welcome you back soon Keith!