Avis sur DoubleTree by Hilton Tampa Rocky Point Waterfront
DoubleTree by Hilton Tampa Rocky Point Waterfront
3050 N Rocky Point Dr W, Tampa, FL
Avis
8,2
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
8,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023
Réponse de Jacob Shepherd - Director of Rooms le 8 nov. 2023
Thank you for taking your time to write us a review. We are all so glad to hear you enjoyed your stay with us and we all hope to welcome you back soon!
10/10 Excellent
Fabien de
31 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabien de
Séjour de 2 nuits en mars 2023
Réponse de Sally O. le 21 avr. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
10/10 Excellent
Voyageur vérifié
Voyage en couple
9 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de Ashley le 10 févr. 2020
Thank you for your review. We look forward to seeing you again soon
10/10 Excellent
David
21 mai 2024
David
Séjour de 1 nuit en mai 2024
10/10 Excellent
Edgardo
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edgardo
Séjour de 5 nuits en mai 2024
10/10 Excellent
gleen
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
gleen
Séjour de 1 nuit en mai 2024
10/10 Excellent
Mallorie
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mallorie
Séjour de 1 nuit en mai 2024
8/10 Bien
Michael
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en mai 2024
10/10 Excellent
Robyn
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robyn
Séjour de 1 nuit en février 2024
8/10 Bien
Walter
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Walter
Séjour de 2 nuits en mars 2024
8/10 Bien
edwin
24 avr. 2024
edwin
Séjour de 3 nuits en avril 2024
10/10 Excellent
Juan
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Juan
Séjour de 3 nuits en avril 2024
10/10 Excellent
Susan
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 2 nuits en avril 2024
10/10 Excellent
Hadassah
19 avr. 2024
Hadassah
Séjour de 1 nuit en janvier 2024
8/10 Bien
Michael
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 4 nuits en janvier 2024
10/10 Excellent
Ann, Abington
17 avr. 2024
Ann
Séjour de 1 nuit en avril 2024
10/10 Excellent
Shaliyah
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shaliyah
Séjour de 4 nuits en avril 2024
Réponse de Sally O. le 17 avr. 2024
Glad to hear that you had an enjoyable time while here! Look forward to seeing you again soon.
10/10 Excellent
Ann, Abington
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann
Séjour de 1 nuit en avril 2024
Réponse de Sally O. le 15 avr. 2024
Thank you for taking the time to post a review on the DoubleTree Rocky Point. Glad to see you enjoyed your stay with us. Look forward to seeing you again.
10/10 Excellent
Roger
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roger
Séjour de 1 nuit en avril 2024
Réponse de Sally O. le 10 avr. 2024
Thank you for the 5 out of 5 rating. Glad to hear you enjoyed your stay.
8/10 Bien
Alexander
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Alexander
Séjour de 3 nuits en avril 2024
Réponse de Sally O. le 10 avr. 2024
Thank you for the review. Sorry to hear that you had an issue with the room. I have passed it along to the manager to ensure no one else encounters the same problem.
8/10 Bien
Kristy
Voyage en famille
7 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Kristy
Séjour de 1 nuit en avril 2024
Réponse de Sally O. le 10 avr. 2024
Thank you for the kind words. Hope to see you again soon.
10/10 Excellent
Maritza, Totowa
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maritza
Séjour de 4 nuits en mars 2024
Réponse de Sally O. le 4 avr. 2024
Thank you for the perfect 10 out of 10 rating! We're delighted to hear that you enjoyed your stay.
4/10 Médiocre
Dan
Voyage en famille
31 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Dan
Séjour de 2 nuits en mars 2024
Réponse de Sally O. le 1 avr. 2024
I apologize for the inconvenience you experienced during your stay at the hotel. Regarding the parking fee, it is standard for all guests who park their cars. We make sure to clearly display all fees on our website to ensure transparency for our guests.
8/10 Bien
Joshua
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 2 nuits en mars 2024
Réponse de Sally O. le 26 mars 2024
Thank you for taking the time to post a review. Hope you were able to enjoy the your stay with us.
6/10 Satisfaisant
betty
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
betty
Séjour de 4 nuits en mars 2024
Réponse de Jacob Shepherd - Director of Rooms le 18 mars 2024
We deeply apologize for your disappointment with the dinner service and food quality during your stay. Our team strives to deliver exceptional dining experiences, and we regret falling short of your expectations. Regarding the fees, we understand your concerns and will certainly review our pricing structure to ensure it aligns with our guests' expectations. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience in the future.
10/10 Excellent
Roy
Voyage en groupe
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roy
Séjour de 4 nuits en mars 2024
Réponse de Sally O. le 14 mars 2024
Thank you for taking the time to post a review. Glad to see that you enjoyed your stay and that the staff were courteous and polite.
10/10 Excellent
Julio
Voyage en famille
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julio
Séjour de 3 nuits en mars 2024
Réponse de Sally O. le 13 mars 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed our convenient location, delicious breakfast, and peaceful atmosphere. We look forward to welcoming you back for another enjoyable stay!
10/10 Excellent
Alan
10 mars 2024
Alan
Séjour de 1 nuit en mars 2024
Réponse de Jacob Shepherd - Director of Rooms le 11 mars 2024
We're thrilled to see that you rated your experience at our hotel a perfect 5 out of 5! Your simple yet positive feedback is greatly appreciated. We're delighted that your stay met your expectations, and we hope to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us!
10/10 Excellent
Pamela
5 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pamela
Séjour de 2 nuits en mars 2024
Réponse de Jacob Shepherd - Director of Rooms le 6 mars 2024
We are delighted to hear that you loved your experience at our property! It's always our goal to provide a memorable and enjoyable stay for our guests. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the near future.
8/10 Bien
Belton, Fort Pierce
4 mars 2024
Les points forts : Propreté
Belton
Séjour de 2 nuits en mars 2024
Réponse de Jacob Shepherd - Director of Rooms le 5 mars 2024
We sincerely appreciate your 4/5 rating of our hotel. Your feedback is invaluable to us as it helps us understand how we can better serve our guests. We're delighted to hear that your overall experience was positive, and we're committed to continuously improving to ensure that all aspects of your stay meet or exceed expectations. Thank you for choosing our hotel, and we hope to welcome you back soon for another enjoyable stay.
6/10 Satisfaisant
Josh
Voyage en couple
29 févr. 2024
Josh
Séjour de 1 nuit en février 2024
Réponse de Sally O. le 5 mars 2024
I understand your concern. It's important for hotels to keep up with the times to ensure a comfortable and enjoyable experience for their guests. Your comments have been passed on to management.
10/10 Excellent
Charles Patrick
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charles Patrick
Séjour de 3 nuits en février 2024
Réponse de Sally O. le 27 févr. 2024
.Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience during your stay at the DoubleTree Rocky Point. We strive to provide exceptional service and amenities, and we're delighted that you enjoyed every aspect of your visit. If you ever find yourself back in the area, we'd love to welcome you again for another memorable stay!
6/10 Satisfaisant
Nikki
Voyage d’affaires
23 févr. 2024
Les points forts : Propreté et personnel et service
Nikki
Séjour de 2 nuits en février 2024
Réponse de Sally O. le 25 févr. 2024
I'm glad to hear that the hotel served its purpose for your business travel needs, although it sounds like there were some challenges during your stay. It can be frustrating when noise and other issues detract from the overall experience. If you need any further assistance or recommendations for future accommodations, feel free to ask!
10/10 Excellent
Bruce
18 févr. 2024
Bruce
Séjour de 1 nuit en février 2024
Réponse de Sally O. le 18 févr. 2024
Glad to see that you enjoyed your time with us!
2/10 Horrible
Nathan
Voyage en groupe, Voyage d’affaires
13 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nathan
Séjour de 1 nuit en février 2024
Réponse de Jacob Shepherd - Director of Rooms le 13 févr. 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. Providing a clean and comfortable environment is paramount to us, and we regret that we fell short of your expectations. Your feedback regarding the cleanliness and maintenance issues in your rooms as well as the condition of the bathroom and pool is deeply concerning and will be addressed with our housekeeping and maintenance teams immediately to ensure that such lapses do not recur.As a DoubleTree property, we strive to uphold the highest standards of quality and service, and it is disheartening to learn that we did not meet your expectations in this regard. We value your patronage and regret any inconvenience caused. We are committed to making improvements based on your feedback and hope to have the opportunity to welcome you back in the future to showcase the true hospitality and comfort that we aim to provide to all our guests.
10/10 Excellent
Brian
Voyage en famille, Voyage d’affaires
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brian
Séjour de 2 nuits en février 2024
Réponse de Jacob Shepherd - Director of Rooms le 8 févr. 2024
¡Gracias por su amable reseña! Nos alegra saber que disfrutó de su estancia con nosotros y que nuestro equipo pudo brindarle un servicio excepcional desde su llegada hasta su partida. Estamos comprometidos a proporcionar experiencias memorables a nuestros huéspedes y nos complace saber que cumplimos con sus expectativas. Esperamos darle la bienvenida nuevamente en el futuro.
8/10 Bien
Glenn
Voyage en couple
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Glenn
Séjour de 3 nuits en février 2024
Réponse de Jacob Shepherd - Director of Rooms le 8 févr. 2024
We sincerely apologize for the inconvenience you experienced with the hot water and parking during your stay. Providing a comfortable and hassle-free experience for our guests is of utmost importance to us, and we regret any frustration this may have caused. Rest assured, we will address these issues promptly to ensure they are resolved for future guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.
10/10 Excellent
Shanaya
Voyage en groupe
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shanaya
Séjour de 3 nuits en février 2024
Réponse de Jacob Shepherd - Director of Rooms le 8 févr. 2024
We're delighted to hear that you appreciated our quick and convenient communication method! Providing efficient and responsive service to our guests is a top priority, and we're thrilled that our text messaging system enhanced your experience. Thank you for sharing your positive feedback, and we look forward to welcoming you back for another enjoyable stay!
10/10 Excellent
Steven
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 2 nuits en février 2024
Réponse de Jacob Shepherd - Director of Rooms le 8 févr. 2024
We appreciate your feedback regarding the parking charge. While we strive to provide exceptional service and amenities, including secure parking options, we understand your concern. Our parking fees help us maintain our facilities and ensure the safety and convenience of our guests' vehicles. However, we value your input and will consider it as we continue to enhance our offerings. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another enjoyable stay.
8/10 Bien
Voyageur vérifié
Voyage en famille
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Jacob Shepherd - Director of Rooms le 8 févr. 2024
Thank you for sharing your experience with us. We're glad to hear that you enjoyed your overall stay and found our employees to be kind and helpful. We apologize for any dissatisfaction with the condition of your room and appreciate your feedback, which we will use to address any areas needing improvement. Our team is committed to providing comfortable accommodations and excellent service, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
10/10 Excellent
Darren
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darren
Séjour de 1 nuit en janvier 2024
Réponse de Jacob Shepherd - Director of Rooms le 8 févr. 2024
Thank you for sharing your feedback with us. We're pleased to hear that our team provided accommodating and helpful service during your stay. We apologize for any inconvenience regarding the billing issue you experienced, and we're glad to hear that Expedia was able to resolve it swiftly. Please be assured that we will review our billing procedures to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a seamless and enjoyable stay.
2/10 Horrible
Ivaylo
25 janv. 2024
Ivaylo
Séjour de 1 nuit en janvier 2024
Réponse de Sally O. le 22 mars 2024
I apologize for the inconvenience you experienced during your stay with us. Ensuring the comfort and satisfaction of our guests is our top priority, and I regret that we fell short of meeting your expectations. If you would be willing to share more details about your experience directly with me, I would greatly appreciate it. Your feedback is invaluable in helping us improve our services. Please feel free to contact me at your earliest convenience.
6/10 Satisfaisant
Steven
Voyage en famille avec de jeunes enfants
18 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en janvier 2024
Réponse de Jacob Shepherd - Director of Rooms le 19 janv. 2024
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It is disheartening to hear about the disorganization you encountered with room assignments, and we sincerely apologize for the inconvenience caused by the need to move. Your observations about the staff's responsiveness will be addressed internally to ensure a more seamless and pleasant experience for our guests. Regarding transportation, we understand the importance of convenience, and we regret any challenges you faced in that aspect. We value your input and will use it to make improvements, hoping to provide a better experience for future visits. Thank you for bringing these concerns to our attention.
8/10 Bien
Kacey
16 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kacey
Séjour de 1 nuit en janvier 2024
Réponse de Jacob Shepherd - Director of Rooms le 19 janv. 2024
We appreciate your acknowledgment of our hotel's location in a pleasant area. While we take pride in our establishment's history, we also continuously strive to provide a comfortable and enjoyable experience for our guests. We hope to have the opportunity to welcome you back in the future.
6/10 Satisfaisant
Kevin
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kevin
Séjour de 2 nuits en janvier 2024
Réponse de Jacob Shepherd - Director of Rooms le 19 janv. 2024
We appreciate you taking the time to provide a rating for your recent stay at our hotel, although we regret that your experience was not fully satisfying. Your feedback is important to us, and we would greatly value any additional details or insights you could share to help us better understand the areas where we can improve. Our commitment is to deliver exceptional service, and we take guest feedback seriously in our continuous efforts to enhance our offerings. If there are specific aspects of your stay that you would like to discuss further, please don't hesitate to contact us. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Thank you for choosing our hotel.
4/10 Médiocre
Graham
12 janv. 2024
Graham
Séjour de 1 nuit en janvier 2024
Réponse de Jacob Shepherd - Director of Rooms le 1 févr. 2024
We're sorry to hear that your experience fell short of expectations, and we appreciate your feedback. We would value more details about your stay to better understand and address any concerns. Our goal is to provide an excellent experience for all guests, and we would welcome the opportunity to learn more about your specific experience and make improvements where needed. Please feel free to reach out to our management team so we can address your concerns more directly.
10/10 Excellent
Ivaylo
12 janv. 2024
Ivaylo
Séjour de 1 nuit en janvier 2024
Réponse de Jacob shepherd - Director of Rooms le 1 févr. 2024
Thank you so much for your fantastic 5/5 review! We are delighted to hear that you had a perfect experience at our hotel and we look forward to welcoming you back for another exceptional stay.
10/10 Excellent
Kristy
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kristy
Séjour de 3 nuits en décembre 2023
Réponse de Jacob Shepherd - Director of Rooms le 9 janv. 2024
We are so glad to hear you enjoyed your stay with us Kristy!
10/10 Excellent
Cheri
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheri
Séjour de 4 nuits en décembre 2023
Réponse de Jacob Shepherd - Director of Rooms le 9 janv. 2024
Thank you for your kind words Cheri. We will share them with our entire team. We all hope to welcome you back soon!
8/10 Bien
Keith, Winter Park
3 janv. 2024
Keith
Séjour de 1 nuit en décembre 2023
Réponse de Jacob Shepherd - Director of Rooms le 9 janv. 2024
Hope to welcome you back soon Keith!