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Avis sur Hotel Duval, Autograph Collection

4 out of 5
Hotel Duval, Autograph Collection
415 N Monroe St, Tallahassee, FL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 430 avis sur 958." "
Note des voyageurs de 8 (Bien), d’après 242 avis sur 958." "
Note des voyageurs de 6 (Satisfaisant), d’après 153 avis sur 958." "
Note des voyageurs de 4 (Médiocre), d’après 76 avis sur 958." "
Note des voyageurs de 2 (Horrible), d’après 57 avis sur 958." "

8,4/10

Propreté

8,8/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Acceuillant
Bon service ,employés tous très sympa
Séjour de 1 nuit en octobre 2019
Réponse de Haley le 4 nov. 2019
Thank you for your feedback. We are so glad you enjoyed your experience.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay.
Séjour de 1 nuit en mai 2024

8/10 Bien

Paul, Jacksonville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Jennifer

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Keith le 22 mai 2024
Thank you for your review!

2/10 Horrible

Edita

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Keith le 22 mai 2024
Thank you for your review!

4/10 Médiocre

Edita

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was extremely dirty. The bathroom had mold. No soap or hand wash. Extremely noisy.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Adriana

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Keith le 22 mai 2024
Thank you for your review!

8/10 Bien

Tara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Propert was nice. However, it is one of those make shift upgrades. If you know you know safe was extremely nice roof top bar was nice
Séjour de 1 nuit en mai 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to share your experience at Hotel Duval. We appreciate your feedback and we apologies that your stay fell short of your expectations. We would like to invite you back after our renovations.

10/10 Excellent

Beth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to leave us a review! We appreciate the rating.

6/10 Satisfaisant

Baker, Fairfax

Les points forts : Personnel et service
The staff is great
Séjour de 3 nuits en mai 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to leave us a review! We appreciate the rating.

6/10 Satisfaisant

Shelbey

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The room smelled horrible like dog. There was mold growing in the showers. The shower was coming out of the roof and there’s an AC unit that’s incredibly loud in the room. Not to mention if you have a normal volume conversation, the entire hallway can hear it. Just not what I expected for a “luxury” stay in Tallahassee.
Séjour de 1 nuit en mai 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to share your experience at Hotel Duval. We appreciate your feedback and we apologies that your stay fell short of your expectations. We would like to invite you back after our renovations.

8/10 Bien

Lauren

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel. Parking is expensive.
Séjour de 1 nuit en mai 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to leave us a review! We appreciate the rating.

6/10 Satisfaisant

Robert, Conyers

Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The property, room in particular was a bit run down. Shower door bottom area wasn’t clean.
Séjour de 1 nuit en mai 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to share your experience at Hotel Duval. We appreciate your feedback and we apologies that your stay fell short of your expectations. We would like to invite you back after our renovations.

4/10 Médiocre

Larry

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Well i paid $470 for one night at this place. The rooms are like a prison cell with one small window that you can barely see out of. When I got in my room I noticed a weird smell. They had someone come up and basically just spray air freshner. Later that night i noticed the smell was coming from the bathroom and was much worse. By morning it was so horrid i could not even use the shower. At checkout i asked to speak to management for some type of refund or partial refund since i had paid such a ridiculous price for a 1 star experience. They took my info and said the manager is calling everyone who had complaints about the smell. Been 2 weeks now and no call. At this point i just consider it a lost.
Séjour de 1 nuit en mai 2024
Réponse de Keith le 19 mai 2024
Hi Larry. Thank you for taking the time to share your experience at Hotel Duval. We appreciate your feedback and we apologies that your stay fell short of your expectations. We will have a member of our management team reach out and address your complaints.

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The nicest staff throughout the hotel!
Séjour de 2 nuits en mai 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to leave us a review! We appreciate the rating.

10/10 Excellent

Carlos

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to leave us a review! We appreciate the rating.

8/10 Bien

suzanne

Séjour de 1 nuit en mai 2024

10/10 Excellent

Fortune

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to leave us a review! We appreciate the rating.

10/10 Excellent

Fortune

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and staff very friendly
Séjour de 1 nuit en mai 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to leave us a review! We appreciate the rating.

8/10 Bien

Chloe

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to leave us a review! We appreciate the rating.

10/10 Excellent

Antonio

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service!
Séjour de 1 nuit en avril 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to leave us a review! We appreciate the rating.

10/10 Excellent

Hunter, Myrtle Beach

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing and the hotel is really nice. We will definitely return
Séjour de 1 nuit en avril 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to leave us a review! We appreciate the rating.

6/10 Satisfaisant

selina, Miami

Voyage en couple
Les points forts : Personnel et service et équipements
Valet service was amazing! Those are some of the most polite people I’ve met! The hotel is a boutique style place, older stuff, but ok. Our ironing board was broken and the phone was plugged into wrong jack, but we called the desk and was fixed quickly. Some of the ceiling panels in the bathroom were damaged. The bed was VERY comfy though. Level 8 was cool, drinks $20 a pop. Overall, good stay, but a bit overpriced for the ambience.
Séjour de 2 nuits en avril 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to share your experience at Hotel Duval. We appreciate your feedback and we apologies that your stay fell short of your expectations.

6/10 Satisfaisant

Jenelle

Voyage en famille, Voyage d’affaires
Valet pricing was so expensive for a small property. My initial room had a really bad order that we can not get rid of, and a plumbing issue upon arrival. It was resolved and the staff was friendly. Just a little disappointed because we pay so much for these hotels.
Séjour de 2 nuits en avril 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to share your experience at Hotel Duval. We appreciate your feedback and we apologies that your stay fell short of your expectations. We would like to invite you back to show you that this is not the norm.

4/10 Médiocre

samuel

Les points faibles : Infrastructures et conditions de l’hébergement
Room was old with noisy old fashioned wall air conditioner . Bathroom was the tiniest Bathroom I’ve ever seen in a supposedly nice Hotel . Everything was overpriced. Had a Burger,Fries and a horrible red wine. Cost $42.00 at the onsite Shula’s Steak House. Had a glass of white wine at the Rooftop Bar. Cost $24.00. A regular breakfast no frills was $21.00. There’s no convenient off site parking so I had to use the Valet parking that was $37.00 per night. The low light of my stay is when they sent me messages on my phone and constantly reminded me to tip the valet attendant $7 or $8 dollars each time they had to take couple minutes walk to retrieve my vehicle 🚗. Otherwise the staff was very friendly and helpful. I do not recommend this Hotel.
Séjour de 2 nuits en avril 2024
Réponse de Keith le 19 mai 2024
Thank you for taking the time to share your experience at Hotel Duval. We appreciate your feedback and we apologies that your stay fell short of your expectations. We would like to invite you back to show you that this is not the norm.

8/10 Bien

Cory

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
The room I stayed in was strange, but I assume it was one of the weird rooms that are sold at a lower price. Everything else was top notch.
Séjour de 1 nuit en avril 2024
Réponse de Keith le 11 mai 2024
Thanks for the review!

6/10 Satisfaisant

H

Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Shower was dirty, looked like it hasn’t been cleaned for awhile, including the glass shower doors
Séjour de 2 nuits en avril 2024
Réponse de Keith le 11 mai 2024
Thanks for the review!

10/10 Excellent

LAUREL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Keith le 11 mai 2024
Thanks for the review!

6/10 Satisfaisant

John

Les points forts : Propreté et personnel et service
There was nothing special about this hotel. It was no better or no worse than Holiday Inn express.
Séjour de 1 nuit en avril 2024
Réponse de Keith le 11 mai 2024
Thanks for your feedback. We will share this with our team.

6/10 Satisfaisant

Patrice

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The mold in the bathroom was disgusting
Séjour de 1 nuit en avril 2024
Réponse de Keith le 12 avr. 2024
Thanks for the review, Patrice! We appreciate your feedback and will be sure to share your concern with the housekeeping team.

4/10 Médiocre

jennifer

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Construction in the area was terrible and while out of the control of the hotel, it was very dirty and challenging to get in and out of the property. Valet service was frustrating and did not assist with luggage. Most disappointing Marriott stay and fell way short of advertisement of property and wish I had selected a different hotel.
Séjour de 2 nuits en avril 2024
Réponse de Keith le 12 avr. 2024
Thanks for the review! We appreciate your feedback and will be sure to share your comments with our team.

10/10 Excellent

Carl

Séjour de 1 nuit en avril 2024
Réponse de Keith le 11 mai 2024
Thanks for the review!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The old style architecture and the very friendly and knowledgeable staff
Séjour de 1 nuit en avril 2024
Réponse de Keith le 12 avr. 2024
Thank for the review! We appreciate your feedback.

10/10 Excellent

Ashton

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Keith le 12 avr. 2024
Thank for the review! We appreciate your feedback.

8/10 Bien

Lashon

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Keith le 12 avr. 2024
Thank for the review! We appreciate your feedback.

6/10 Satisfaisant

Brad

Voyage en famille
Les points faibles : Propreté et équipements
Bathrooms were dirty and drain walls throughout just over all not clean
Séjour de 1 nuit en mars 2024
Réponse de Keith le 31 mars 2024
Brad - Thank you for taking the time to leave us a review. We have shred your feedback with our housekeeping team.

4/10 Médiocre

John

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dated rooms. Terrible service. They are being held up by the Autograph collection name when they are nowhere near the standard for that property class. We've been on a road trip for two weeks and this is the worst experience we've had. We were given a terrible room even though l'm a Bonvoy member. Street noise all night long from the four lane road in front of our window. The front desk couldn't print a receipt because I booked through a third party which I have never ever heard of before in any hotel. Room wasn't very clean, stains (I hope) in toilet.
Réponse de Keith le 31 mars 2024
Thank you for your review, John. We will be sure to share your feedback with our leadership teams to ensure this is an isolated incident and your comments/feedback is addressed.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Upgrade transportation possibilities.
Séjour de 2 nuits en mars 2024
Réponse de Keith le 12 avr. 2024
Thank for the review! We appreciate your feedback and will share this with our team.

10/10 Excellent

Andrea

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Keith le 31 mars 2024
Thanks for the review, Andrea!

10/10 Excellent

Ramon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bar
Séjour de 1 nuit en mars 2024
Réponse de Keith le 31 mars 2024
Thanks for your review, Ramon!

10/10 Excellent

Erin

Séjour de 1 nuit en mars 2024
Réponse de Keith le 12 avr. 2024
Thank you for the review, Erin! We appreciate your feedback

10/10 Excellent

nancy, Cedar Rapids

Voyage en couple
Les points forts : Équipements
Great experience at Hotel Duval . From the valet to the check in staff, very professional and friendly . Had dinner at Schulas. The waiter was very attentive and engaging . The steak was prepared perfectly . I would highly recommend the Hotel Duval !
Séjour de 1 nuit en mars 2024
Réponse de Keith le 12 avr. 2024
Thank for the review! We appreciate your feedback and will be sure to share this with our team.

4/10 Médiocre

Bartosz

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Long black hair on the linens (for the second time), non functioning bathroom lights. This plus clientele in the lobby makes it seem like a tinder hookup spot and not a hotel. This is not a 4 star hotel, perhaps in the past but now it's 2.5 which is sad but true.
Séjour de 1 nuit en mars 2024
Réponse de Keith le 21 mars 2024
Hi Bartosz! Thanks so much for sharing your feedback and we sincerely apologies for the cleanliness issue you experienced.

10/10 Excellent

Rachel

Séjour de 1 nuit en mars 2024
Réponse de Keith le 12 avr. 2024
Thank for the review! We appreciate your feedback.

10/10 Excellent

Jana, Navarre

Séjour de 2 nuits en mars 2024
Réponse de Keith le 12 avr. 2024
Thank for the review! We appreciate your feedback.

8/10 Bien

Dan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bathroom layout no privacyl
Séjour de 1 nuit en mars 2024
Réponse de Keith le 12 mars 2024
Thank you for the review, Dan! We appreciate your feedback

8/10 Bien

Stephanie

Séjour de 2 nuits en mars 2024
Réponse de Keith le 31 mars 2024
Thank you for the great review, Stephanie!

8/10 Bien

Denille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Keith le 12 mars 2024
Thank you for the review! We appreciate your feedback.

10/10 Excellent

MarKeith

Voyage en couple
Les points forts : Propreté et personnel et service
Kayla was amazing the front desk receptionist she made our stay fantastic from the start …
Séjour de 1 nuit en mars 2024
Réponse de Keith le 12 mars 2024
Thanks, MarKeith for the feedback! We will share your comments with Kayla.

10/10 Excellent

Randy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shower area! Bathroom could’ve been a little more cleaner.
Séjour de 3 nuits en février 2024
Réponse de Keith le 12 mars 2024
Thanks Randy for the review! We appreciate the 5 star rating