Avis sur Emerald Queen Hotel & Casino
Emerald Queen Hotel & Casino
5700 Pacific Highway East, Fife, WA
Avis
7,4
Bien
8,0/10
Propreté
8,0/10
Personnel et service
7,2/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,0/10
Écoresponsabilité
Avis
6 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2022
Réponse de Hotel Management le 6 juin 2022
Dear Michel, Thank you for your review and for choosing our hotel. We are pleased you enjoyed your stay and we are looking forward to welcoming you back. Regards, Hotel Management
10/10 Excellent
Misty
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Misty
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
Jacy
27 mai 2024
Jacy
Séjour de 1 nuit en mai 2024
10/10 Excellent
Jennalee
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennalee
Séjour de 1 nuit en mai 2024
10/10 Excellent
Amber
Voyage en groupe
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amber
Séjour de 1 nuit en mai 2024
10/10 Excellent
Celinde
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Celinde
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
Susan, Scarborough
26 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 26 mai 2024
Dear Susan, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management
8/10 Bien
Sharon
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sharon
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 23 mai 2024
Dear Sharon, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management
10/10 Excellent
Alison
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alison
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
Hello Alison, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management
10/10 Excellent
Alison
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alison
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
Dear Alison, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management
4/10 Médiocre
Jose
19 mai 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
Dear Jose, Thank you for taking the time to write a review. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management
2/10 Horrible
Hanna, Shoreline
19 mai 2024
Hanna
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
Dear Hanna, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.
4/10 Médiocre
Leona
Voyage en couple
17 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Leona
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
Dear Leona, Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced.
2/10 Horrible
Patrick
Voyage en groupe
15 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Patrick
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
Dear Patrick, Thank you for taking the time to review your stay with us. We apologize the staff was not helpful and rude. We will definitely look into this issue. We hope you will visit us again. Regards, Hotel Management
8/10 Bien
Joanna
Voyage en groupe
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joanna
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 14 mai 2024
Dear Joanna, Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management
10/10 Excellent
Mary
14 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 14 mai 2024
Hello Mary Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management
2/10 Horrible
Rhonda
Voyage en groupe
14 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Rhonda
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
Dear Rhonda , Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced.
10/10 Excellent
Harry
Voyage en groupe
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Harry
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 11 mai 2024
Thank you for the perfect rating and also taking a moment to let us know how your stay was. We hope to see you again soon.
2/10 Horrible
Sandra
11 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 14 mai 2024
Dear Sandra, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.
6/10 Satisfaisant
George
9 mai 2024
George
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 11 mai 2024
We hope you will choose to stay with us again so we have an opportunity to make your stay a better one.
8/10 Bien
Shabana
7 mai 2024
Les points forts : Propreté et personnel et service
Shabana
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 11 mai 2024
Thank you for taking a moment to rate our hotel. We hope you will choose to stay with us again
8/10 Bien
Lesley
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lesley
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 7 mai 2024
Thank you for taking the time to review your resent stay at our hotel. Your feedback is extremely valuable to us and your input in regards to our website helps with our ongoing efforts to provide excellent customer service. The safety and security of our guests is our top priority. We take great pride in the cleanliness of our hotel rooms. We appreciate your kind words about our hotel. The Tacoma Hotel is now available to be booked online. Hotel has a separate entrance and a hotel parking garage. The elevators take your right to the registration desk, bypassing the Casino entirely. We hope we will see you in the future. Regards, Hotel Management .
6/10 Satisfaisant
Anita K
Voyage en groupe
6 mai 2024
Anita K
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 7 mai 2024
We are sorry to read about the issues you experienced. Feedback from our guests is very important to us, and your input helps with our continuing efforts to provide excellent customer service. Please know the safety of our guests is always top priority. We appreciate you taking the time to let us know about your concerns. All the best,
2/10 Horrible
Isela
5 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Isela
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 7 mai 2024
Dear Isela, Thank you for taking the time to write a review. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management
6/10 Satisfaisant
Guadalupe
2 mai 2024
Guadalupe
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 3 mai 2024
Dear Guadalupe , Thank you for taking the time to write a review. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management
2/10 Horrible
Woodrow
Voyage en famille
29 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Woodrow
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 3 mai 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
2/10 Horrible
Jin
28 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Jin
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 3 mai 2024
Dear Jin, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.
6/10 Satisfaisant
Lanette
Voyage en famille, Voyage d’affaires
27 avr. 2024
Lanette
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Dear Lanette, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management
6/10 Satisfaisant
TD
27 avr. 2024
TD
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 17 mai 2024
Dear TD, We would like to thank you for your rating of our hotel. We hope to welcome you back soon.
6/10 Satisfaisant
JeaLynn Denise
Voyage en couple
27 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
JeaLynn Denise
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 27 avr. 2024
Dear JeaLynn Denise, Thank you for taking the time to review your stay with us. We apologize the staff was cold and rude. We will definitely look into this issue. We hope you will visit us again. Regards, Hotel Management
8/10 Bien
Tonia
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tonia
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 26 avr. 2024
Dear Tonia, We would like to thank you for your rating of our hotel. We hope to welcome you back soon
10/10 Excellent
Gerald
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerald
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 26 avr. 2024
Hello Gerald, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management
2/10 Horrible
Thomas
Voyage en famille, Voyage d’affaires
23 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 24 avr. 2024
Thank you for your candid review of your recent stay at our hotel and casino. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We inform all casino/hotel guests of the security screening prior to their stay, via email, as the safety and security of our guests is always our top priority.
2/10 Horrible
vicki
Voyage en famille, Voyage d’affaires
22 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
vicki
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 23 avr. 2024
Dear Vicki, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
2/10 Horrible
Virginia, Steilacoom
20 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Virginia
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 20 avr. 2024
Dear Virginia, Thank you for taking the time to rate your stay with us, in our record we didn't see you utilize your reservation in our hotel in Fife. Regards, Hotel Management
10/10 Excellent
George
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
George
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 17 avr. 2024
We would like to thank you for your rating of our hotel. We hope to welcome you back soon.
10/10 Excellent
Rebecca
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 13 avr. 2024
Dear Rebecca, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management
10/10 Excellent
Joyce
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joyce
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 13 avr. 2024
Dear Joyce, Thank you for your review and for choosing out hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management
2/10 Horrible
Jose
8 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 18 avr. 2024
Dear Jose, Thank you for taking the time to share your review with us. Regards, Hotel Management
8/10 Bien
Julio
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julio
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 7 avr. 2024
Dear Julio, Thank you for taking the time to review your stay with us. We hope you will visit us again. Regards, Hotel Management
10/10 Excellent
Diane
Voyage d’affaires
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diane
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 5 avr. 2024
Thank you for taking amount to review our hotel. We are so glad to hear you enjoyed your stay with us. We hope to see you again soon.
2/10 Horrible
Jamie
Voyage en famille
31 mars 2024
Jamie
Séjour de 1 nuit en février 2024
Réponse de EQC le 1 avr. 2024
We apologize you felt we tricked you. When you book your room, there is verbiage right on the booking page letting you know you are booking a room at our Fife location. We even give you the address of the Fife Hotel. We hope you enjoyed the concert. Regards,Hotel Management
4/10 Médiocre
Alicia
Voyage d’affaires, Voyage en couple
30 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Alicia
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 30 mars 2024
Dear Alicia, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.
10/10 Excellent
Laura
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 29 mars 2024
Dear Laura, Thank you for your review and for choosing our hotel. We are pleased you enjoyed your stay and we are looking forward to welcoming you back. Regards, Hotel Management
10/10 Excellent
J
28 mars 2024
J
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 29 mars 2024
Dear J, Thank you for taking the time to rate your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management
6/10 Satisfaisant
Kelly
Voyage en couple
26 mars 2024
Kelly
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 27 mars 2024
Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced. We are pleased that you enjoyed your hotel room.
10/10 Excellent
Allison
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Allison
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 27 mars 2024
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We look forward to having you again as a guest in our hotel.
10/10 Excellent
Steve, Everett
Voyage d’affaires
24 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Steve
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 27 mars 2024
Thank you for your review and for choosing our hotel.
4/10 Médiocre
Linc
Voyage d’affaires
24 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Linc
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 27 mars 2024
Thank you for your candid review of your recent stay. Your feedback is extremely valuable to us, as we strive to improve. It is good to hear the Front Desk Agents were attentive to your needs.
10/10 Excellent
Cory
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cory
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 20 mars 2024
Dear Cory, Thank you for taking the time to review your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management