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Avis sur Courtyard by Marriott Tacoma Downtown

3 out of 5
Courtyard by Marriott Tacoma Downtown
1515 Commerce Street, Tacoma, WA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 410 avis sur 723." "
Note des voyageurs de 8 (Bien), d’après 206 avis sur 723." "
Note des voyageurs de 6 (Satisfaisant), d’après 71 avis sur 723." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 723." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 723." "

9,4/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Ken

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for business. Rooms were clean and comfortable. Check in was quick and easy. Bar was nice.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Tasha

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were extremely busy yet very friendly and professional
Séjour de 1 nuit en mai 2024

10/10 Excellent

Cindi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en mai 2024
Réponse de Courtyard Team le 21 mai 2024
Hello,Thank you for sending us your feedback and we hope to see you again soon.

10/10 Excellent

Louie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 3 nuits en mai 2024
Réponse de Courtyard Team le 21 mai 2024
Hello,Thank you for staying with the Courtyard Tacoma. We hope to see you the next time you are in the area.

4/10 Médiocre

Lawrence

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I’ve stayed at this hotel many times over the past few years and this time I was disappointed by the state of the facility. I am a lifetime platinum rewards member and was not recognized upon check in. I was provided a handicap accessible room which I did not request nor did I need. The bed was worn and highly uncomfortable. The room was cleaned one time during my four night stay. Needless to say this was not what I have come to expect of Marriott.
Séjour de 4 nuits en mai 2024
Réponse de Courtyard Team le 7 mai 2024
Hello,Thank you for being a lifetime Platinum Bonvoy member. This was a huge oversight and should not have happened. I sincerely apologize and hope that we will see you at our hotel again.

10/10 Excellent

Carl, Bellevue

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’d stay there again. Very courteous and professional. Very helpful with personal requests.
Séjour de 1 nuit en avril 2024
Réponse de Courtyard Team le 30 avr. 2024
Thank you for staying at the Courtyard Tacoma Downtown. We appreciate your business and hope to see you the next time you are in the Tacoma area.

4/10 Médiocre

Cristal

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I stayed here because we had a concert for our daughters and. We arrived at 2:50 they told us they were an hour behind on getting people checked in. After an hour I went to ask if any change nothing yet. So then on of the staff members a gal with glasses comes us to me calling me by someone else last name I said oh that’s not me then she follows by asking me what is my last name I tell her and she looks at me and says ma’am your last name I say again “I just said and repeat it” and looks at me like I’m stupid and asking me again and I said I just told you and then says can I see you ID I say no I’m not who you are looking for and she walks away. By 4 something one of the staff up front calls everyone who has been waiting to come up front I go up and the gal with the glasses doesn’t bother to help ignores me and I walk away as soon as someone else comes up she helps. By then I’m annoyed and just wanted to see how much longer she comes up to after a few mins and asks my last I tell her and then says I need you ID I tell her oh ok I gave them up front and rude as can be she tells me “I just need to check it’s you”. Finally getting our room I was charged for two nights when I was only supposed to be one night!
Séjour de 1 nuit en avril 2024
Réponse de Courtyard Team le 30 avr. 2024
Hello,Thank you for your review. I would really like to speak with you about this situation. I am the Front Office Manager. Please contact me at 253-591.9100.

6/10 Satisfaisant

Janet

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Courtyard Team le 30 avr. 2024
Thank you for sending us your feedback.

4/10 Médiocre

Karthik

Séjour de 1 nuit en avril 2024
Réponse de Courtyard Team le 21 mai 2024
Hello,Thank you for your feedback.

8/10 Bien

Arika

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wish there was s pool, and more complete menu in the restaurant
Séjour de 2 nuits en avril 2024
Réponse de Courtyard Team le 26 avr. 2024
Hello,I do understand and would like to thank you for sending us your feedback.

10/10 Excellent

Alexander

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and comfortable. Great exercise facility.
Séjour de 5 nuits en mars 2024
Réponse de Courtyard Team le 19 avr. 2024
Hello,We very much appreciate you taking the time to send us your feedback. Thank you for staying at the Courtyard Tacoma Downtown and we hope to see you next time.

10/10 Excellent

Tanya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great hotel with convenient restaurant in the lobby
Séjour de 1 nuit en février 2024
Réponse de Courtyard Team. le 3 avr. 2024
Hello,Thank you for staying at the Courtyard Tacoma Downtown and for sending us your feedback. We hope to see you next time.

10/10 Excellent

Carol, Colville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always a great stay.
Séjour de 3 nuits en mars 2024
Réponse de Courtyard Team le 1 avr. 2024
Hello,Thank you for staying at Courtyard Tacoma Downtown and for sending us your feedback.

8/10 Bien

Derrick

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Its was convenient
Séjour de 2 nuits en février 2024
Réponse de Courtyard Team le 27 mars 2024
Hello,Your feedback is very much appreciated. Thank you!

8/10 Bien

carl

Séjour de 1 nuit en mars 2024
Réponse de Courtyard Team le 7 avr. 2024
Hello,Thank you so very much for sharing your feedback and for staying at the Courtyard Tacoma downtown. We hope to see you the next time you are in the Tacoma area.

10/10 Excellent

Ken

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was nice. Staff was friendly. Location was good.
Séjour de 1 nuit en mars 2024
Réponse de Courtyard Team. le 8 mars 2024
Hello,Thank you for your feedback and for staying at the Courtyard Tacoma Downtown.

8/10 Bien

Tamara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Third time we’ve stayed there. We will be back.
Séjour de 3 nuits en février 2024
Réponse de Courtyard Team le 7 mars 2024
Good day,Thank for staying at the Courtyard Tacoma Downtown and for sending us your feedback. We do look forward to seeing you the next time that you are in the Tacoma area.

6/10 Satisfaisant

sharon

Les points forts : Personnel et service
Felt it was very expensive for a mediocre room. Valet service was excellent but again very expensive plus tipping. Nothing at all was included. The base price was very high but then it seemed a lot got added on. But I was paying for the convenience of walking across the street to the convention center and that was great access.
Séjour de 1 nuit en février 2024
Réponse de Courtyard Team le 28 févr. 2024
Hello,Thank you for your feedback.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Courtyard Team le 27 févr. 2024
Hello,Thank you for staying at the Courtyard Tacoma Downtown and for sending us your feedback. We hope to see you the next time you are in the area.

10/10 Excellent

Jan, Stanwood

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was convenient and safe. Valet my car everyday and they were fast to get it when I needed it. Comfortable beds too.
Séjour de 2 nuits en février 2024
Réponse de Courtyard Team le 27 févr. 2024
Hello,We appreciate you taking the time to send us your feedback. We hope we will see you the next time you are in the Tacoma area.

10/10 Excellent

Yolanda

Séjour de 2 nuits en février 2024
Réponse de Courtyard Team le 27 mars 2024
Hello,Thank you for staying at the Courtyard Tacoma downtown and for sending us your feedback.

6/10 Satisfaisant

Quentin

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
-
Séjour de 1 nuit en février 2024
Réponse de Courtyard Team le 9 févr. 2024
Hello,Thank you for your feedback.

10/10 Excellent

Taleaha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en janvier 2024
Réponse de Courtyard Team le 2 févr. 2024
Hello,We do appreciate you taking the time to send us your feedback. Thank you for staying at the Courtyard Tacoma Downtown. See you next time.

6/10 Satisfaisant

Aaron

Séjour de 10 nuits en janvier 2024
Réponse de Courtyard Team le 27 mars 2024
Hello,Thank you for sharing your feedback.

10/10 Excellent

Susannah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Courtyard Team le 16 janv. 2024
Hello,Thank you for taking the time to send us your feedback and for staying at the Courtyard Tacoma Downtown.

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was luxurious and relaxing. I loved the view and the surrounding atmosphere. I felt cozy being high up in the downtown area.
Séjour de 1 nuit en janvier 2024
Réponse de Courtyard Team le 16 janv. 2024
Hello,Thank you for staying at the Courtyard Tacoma Downtown. We appreciate you sending us your feedback.

10/10 Excellent

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good!
Séjour de 1 nuit en décembre 2023
Réponse de Courtyard Team le 16 janv. 2024
HelloWe appreciate your business and your feedback. Thank you for staying at the Courtyard Tacoma Downtown.

4/10 Médiocre

Sarah

Les points forts : Propreté et équipements
Séjour de 1 nuit en décembre 2023
Réponse de Courtyard Team le 4 janv. 2024
Thank you for staying with us. We appreciate your feedback and hope to see you again in the future.

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All and all a perfect place to stay
Easy check in, parking is across the street but easily accessible. We op-ed out of valet but its only 3 more dollars if youd like. The pool and hot tub are closed. But the View and room size was perfect for our little getaway! No room service but the bistro was so good had dinner and breakfast there.
Séjour de 1 nuit en décembre 2023
Réponse de Courtyard Team le 31 janv. 2024
Hello,Thank you for staying at the Courtyard Tacoma Downtown. We are happy to have your feedback and we hope to see you the next time you are in the Tacoma area.

6/10 Satisfaisant

YOONCHUL

Séjour de 3 nuits en décembre 2023
Réponse de Courtyard Team le 16 déc. 2023
Hello,Thank you for staying and for sending us your feedback.

10/10 Excellent

Ivett

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay. Comfortable and convenient. Definitely would come back!
Séjour de 1 nuit en décembre 2023
Réponse de Courtyard Team le 14 déc. 2023
Greetings,Thank you for staying at the Courtyard Tacoma Downtown. We appreciate you sending us Your feedback and hope that we will see you the next time you are in the Tacoma area.

10/10 Excellent

Donald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Courtyard Team le 11 déc. 2023
Hello,Thank you for sharing your feedback and for staying at the Courtyard Tacoma Downtown. We hope to see you the next time you are in the Tacoma area.

6/10 Satisfaisant

Mary Jane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The hotel was attractive, clean and staff was friendly and helpful. Dining options were very limited onsite and nearby. Cost of coffee and foods offered at cafe onsite was high.
Séjour de 4 nuits en novembre 2023
Réponse de Courtyard Team le 29 nov. 2023
Hello,Thank you for sending us your feedback and we hope to see you the next you are in the Tacoma area.

10/10 Excellent

Susan

Beautiful room!
Séjour de 1 nuit en novembre 2023
Réponse de Courtyard Team le 25 nov. 2023
Hello,Thank you for your feedback. We hope to see you next time.

2/10 Horrible

Jing

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
worst hotel experience, they offer free wifi but charged us for data services, contact them they claimed we chose enhanced service instead of free, which we didn’t, but have no proof to fight for it, and they charge for parking which should be disclosed in their description. the $ amount is not a big deal, but the way their customer service handling it is terrible. Will never book that location ever again.
Séjour de 1 nuit en novembre 2023
Réponse de Courtyard Team le 21 nov. 2023
Hello,Thank you for your feedback. We do offer free Wi-Fi, in addition, we also provide enhanced for guests that needs that and it is an additional fee. I know that internet is important and we are very sorry that we missed the mark on providing accurate information to you.

10/10 Excellent

Matt

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fun hotel downtown!
Awesome hotel on the water downtown. How much better than that does it get? Also the mattress was the best mattress ever! We had a great time in downtown Tacoma.
Séjour de 1 nuit en novembre 2023
Réponse de Courtyard Tacoma le 10 nov. 2023
Hello,Thank you for sharing your feedback of your stay with us. We hope to see you the next time you are in the Tacoma area.

2/10 Horrible

Brian

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
THIS PLACE IS HORRIBLE!!! DIRTY AND FOOD IS HORRIBLE!!! AND WHEN YOU COMPLAIN TO THE GM'S THEY DO NOTHING. THE DRILL YOU WILL QUESTIONS AND WASTE TIME AND THEN SAY - SORRY NOTHING WE CAN DO. HORRIBLE! DO NOT BOOK.
Séjour de 1 nuit en octobre 2023
Réponse de Courtyard Team le 28 oct. 2023
Hi,Thank you for sending your feedback.

8/10 Bien

Tom and Brenda

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly Staff
Séjour de 2 nuits en octobre 2023
Réponse de Courtyard Team le 24 oct. 2023
Hello,We appreciate you taking the time to send us your feedback and also thank you for staying at the Courtyard Tacoma.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommended
Accommodated my very early check-in time, everyone was very friendly and helpful. Convenient location. Highly recommended.
Séjour de 1 nuit en octobre 2023
Réponse de Courtyard Team le 22 oct. 2023
Greetings,Thank you for taking the time to send us your feedback and for staying at the Courtyard Tacoma Downtown, we hope to see you the next time you are in Tacoma area.

10/10 Excellent

Alisha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very welcoming and jovial. Very comfortable and professional property.
Réponse de Courtyard Team le 22 oct. 2023
Greetings,Thank you for taking the time to send us your feedback and for staying at the Courtyard Tacoma Downtown, we hope to see you the next time you are in Tacoma area.

2/10 Horrible

Justin, West Fargo

Séjour de 1 nuit en octobre 2023
Réponse de Courtyard Team le 10 nov. 2023
Hello,Thank you for sending us your feedback.

10/10 Excellent

Tirzah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location for museums and convention center. I would have liked a few more dinner options st the Bistro. Everyone was very nice!!
Séjour de 4 nuits en octobre 2023
Réponse de Courtyard Team le 17 oct. 2023
Hello,Thank you for your feedback and for staying at the Courtyard Tacoma Downtown. We hope to see you when you are in the Tacoma area again.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Courtyard Team le 9 oct. 2023
Good day,Thank you for staying at the Courtyard Tacoma downtown and for sending us your feedback. We hope to see you the next time you are in the Tacoma area.

10/10 Excellent

Jonathan

Séjour de 2 nuits en octobre 2023
Réponse de Courtyard Team le 30 oct. 2023
Hello,Our Courtyard Tacoma Downtown family thank you for sharing your feedback. Thank you for staying.

10/10 Excellent

April

Séjour de 1 nuit en octobre 2023
Réponse de Courtyard Team le 28 oct. 2023
Greetings,We thank you for sharing with us about your stay and for staying at the Courtyard Tacoma Downtown. We hope to see you the next time you are in the Tacoma area.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Courtyard Team le 3 oct. 2023
Good day ,We appreciate you sending us your feedback. Thank you so much for staying at the Courtyard Tacoma downtown.

4/10 Médiocre

Kris

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Courtyard Team le 23 sept. 2023
Hello,Thank you for sending your feedback.

10/10 Excellent

Mary, Scottsdale

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean and comfortable. The bistro had a limited menu but the food was delicious and the service was excellent. The desk clerk was remarkable--efficient, capable, friendly, helpful. The valet parking service was also excellent. All in all a very pleasant stay.
Séjour de 2 nuits en septembre 2023
Réponse de Courtyard Team le 19 sept. 2023
Hello,We appreciate you staying at the Courtyard Tacoma Downtown. Thank you for your feedback.

10/10 Excellent

Emily

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff waa friendly and helpful. Facilities were clean and updated.
Séjour de 1 nuit en septembre 2023
Réponse de Courtyard Team le 19 sept. 2023
Hello,We appreciate you staying at the Courtyard Tacoma Downtown. Thank you for your feedback.

10/10 Excellent

Shelley

Séjour de 2 nuits en septembre 2023
Réponse de Courtyard Team le 19 sept. 2023
Hello,We appreciate you staying at the Courtyard Tacoma Downtown. Thank you for your feedback.