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Avis sur W Sydney

5 out of 5
W Sydney
31 Wheat Road, Sydney, NSW

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 101 avis sur 201." "
Note des voyageurs de 8 (Bien), d’après 33 avis sur 201." "
Note des voyageurs de 6 (Satisfaisant), d’après 34 avis sur 201." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 201." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 201." "

9,0/10

Propreté

8,2/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Emmanuelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel
Séjour de 1 nuit en mars 2024
Réponse de Georgina, Loyalty Manager le 19 mars 2024
Hello Emmanuelle,We appreciate your 5/5 review! Thank you and we can't wait to welcome you back next time!Warmly,

10/10 Excellent

Antonio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
awesome experience
Séjour de 1 nuit en mars 2024

10/10 Excellent

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Alvin Aghabalayev, Moonlight Manager le 20 mai 2024
Good Morning Kathy,Thank you for your recent stay with us and your feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Azim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel!! Loved that the suite we were upgraded to was amazing!! All staff were very good and we had an amazing experience!! Definitely recommend and be back in the future.
Séjour de 1 nuit en mai 2024
Réponse de Georgina, Loyalty Manager le 17 mai 2024
Hello Azim,Thank you for your review. We are glad you enjoyed the hotel and your suite upgrade. Thank you for your kind comments about our talent and their service. We can't wait to welcome you back!Warmly,

8/10 Bien

Kelly

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gorgeous hotel although the harbour view pool should be open later. It’s 6-6pm. The light switches are annoying as they have a blue light and my son struggled to stay asleep. So I had to turn everything off at PowerPoints and put pillows in front of them as it was lighting up the room. Breakfast was nice but could have more variety of hot food. Also, the restaurant needs more variety of food in the alacart. It was the same menu as in room dining. But overall a beautiful view and amazing view of fireworks
Séjour de 1 nuit en mai 2024
Réponse de Georgina, Loyalty Manager le 17 mai 2024
Hello Kelly,Thank you for your review. We're glad you loved the views and breakfast. We're sorry to hear that you and your families sleep was disturbed by the lighting. We hope we can have you return again.Warmly,

6/10 Satisfaisant

Chady

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Average
Séjour de 3 nuits en avril 2024
Réponse de Georgina, Loyalty Manager le 9 mai 2024
Hello Chady,Thank you for your review on your recent stay with us. We are disappointed to receive your low rating and we do apologise that we didn't provide a stay that met your expectations. If there's any additional feedback you would like to share with us so we can improve the rating for next time, please contact the hotel directly. Warmly,

10/10 Excellent

JIANMING

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice to stay W hotel.We have a wonderful experience in W.
Séjour de 1 nuit en avril 2024
Réponse de Georgina, Loyalty Manager le 9 mai 2024
Hello Jianming,Thank you for your review, we truly appreciate it and we are glad to hear you had a (W)onderful experience with us.Warmly,

10/10 Excellent

Grace

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Georgina, Loyalty Manager le 9 mai 2024
Hello Grace,Thank you for reviewing your recent stay. It truly creates a positive impact and we appreciate it.Warmly,

10/10 Excellent

Edmond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Georgina, Loyalty Manager le 9 mai 2024
Hello Edmond, Thank you for reviewing your recent stay. It truly creates a positive impact and we appreciate it.Warmly,

8/10 Bien

Claire

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
While the staff were lovely and the room was nice we waited 3 hours for a second bathrobe and had to call 4 times. There was also an opened bottle of sparkling water in the mini bar. The carpet in the hallway was dirty and needed a vacuum. For a hotel that costs a lot to stay in, those details are a bit of a letdown.
Séjour de 1 nuit en avril 2024
Réponse de Georgina, Loyalty Manager le 9 mai 2024
Hello Claire, Thank you for your review and highlighting our talent and guest rooms. Thank you for also bringing our attention to the to service delays, Mix Bar stock and cleanliness of hallways. We do recognise that these attention to detail shouldn't have been missed and we thank you for your feedback so we can improve.Warmly,

8/10 Bien

harry

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location , food options in hotel Limited. Roof top bar ok but a little limited. But enjoyed our stay
Séjour de 2 nuits en avril 2024
Réponse de Georgina, Loyalty Manager le 9 mai 2024
Hello Harry,Thank you for reviewing your recent stay. We're glad you enjoyed your stay and the hotel's location. Thank you also for your feedback on the food options, so we can improve on this.Warmly,

8/10 Bien

Johanna Elisabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Georgina, Loyalty Manager le 9 mai 2024
Hello Johanna Elisabeth,Thank you for reviewing your recent stay. It truly creates a positive impact, and we appreciate it.

2/10 Horrible

AUDAY

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Just new condition
Séjour de 1 nuit en avril 2024
Réponse de Georgina, Loyalty Manager le 25 avr. 2024
Hello Auday,Thank you for your review. We're disappointed to receive the low rating and if you have any additional feedback, we would encourage you to reach out to the hotel directly so we can review it with our leadership team.Warmly,

4/10 Médiocre

Colin

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The systems at the hotel are terrible. They lost my parking booking! Charged $150/night for a small therapy dog. Lost one of our bags, kept my terminally ill daughter in line for an inexcusable length of time just to collect a room key. Their phone system couldn't identify which room I was in and when I asked for assistance the engineer was sent to the wrong room. Can you imagine if I was calling for an emergency such as a fire??? The management is incompetent and screwed up my final bill. I would not recommend this hotel to anyone considering how much it costs. Honestly, I get better service from budget hotels.
Séjour de 2 nuits en avril 2024
Réponse de Titus, General Manager le 17 mai 2024
Hello Colin, Thank you for taking the time to let us know about your experience while staying with us. Your rated experience is well below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I am currently investigating all your raised points to understand what happened exactly and where we fell short,In the meantime, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar disappointment from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Excellent

Shen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good facilities and kind staff, absolutely recommend. Good location to watch fireworks on darling Harbour on Saturdays. I think the rate 8 is too low.
Séjour de 3 nuits en avril 2024
Réponse de Georgina, Loyalty Manager le 25 avr. 2024
Hello Shen,Cheers for your 5/5 review. We're glad you loved the facilities, location and our talent. Warmly,

10/10 Excellent

Renee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Georgina, Loyalty Manager le 25 avr. 2024
Hello Renee,We appreciate receiving your 5/5 review and we hope to have you back again!Warmly,

6/10 Satisfaisant

Prajeeta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Georgina, Loyalty Manager le 25 avr. 2024
Hello Prajeeta,Thank you for your review, if you have any further feedback to share with us on ways we can improve then we encourage you to contact the hotel directly.Warmly,

4/10 Médiocre

HO HYUN

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not very convenient
Séjour de 1 nuit en avril 2024
Réponse de Georgina, Loyalty Manager le 25 avr. 2024
Hello Ho,Thank you for your review. We're disappointed that your stay wasn't convenient, if you wish to share more details then we encourage you to please contact us directly.Warmly,

10/10 Excellent

Mai

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice view and beautiful hotel
Séjour de 1 nuit en avril 2024
Réponse de Georgina, Loyalty Manager le 25 avr. 2024
Hello Mai,Thank you for your review, we're glad you loved the hotel. Warmly,

10/10 Excellent

Madeline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Georgina, Loyalty Manager le 25 avr. 2024
Hello Madeline,Cheers for the 5/5 review, we truly appreciate it!Warmly,

10/10 Excellent

Jeff, Orange

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Property is amazing!
Séjour de 2 nuits en avril 2024
Réponse de Georgina, Loyalty Manager le 25 avr. 2024
Hello Jeff,Thank you for your review, we're glad you loved the property and we appreciate your high rating.Warmly,

10/10 Excellent

Angela, Melbourne

Séjour de 2 nuits en avril 2024
Réponse de Georgina, Loyalty Manager le 9 mai 2024
Hello Angela,Thank you for reviewing your recent stay. It truly creates a positive impact and we appreciate it.Warmly,

6/10 Satisfaisant

May Ven

Séjour de 3 nuits en avril 2024
Réponse de Georgina, Loyalty Manager le 25 avr. 2024
Hello May,Thank you for reviewing your recent stay!Warmly,

2/10 Horrible

Mariam

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One of the worst hotels I have ever stayed in 0 customer service. Rooms are so tight and poor condition room door was cracked, beds are not comfortable at all. Overall horrible don’t waste your money
Séjour de 2 nuits en avril 2024
Réponse de Georgina, Loyalty Manager le 25 avr. 2024
Hello Mariam,We're disappointed to read that the customer service levels during your stay were poor and that you weren't comfortable in your room. We do hope in due time we can showcase you the true W experience.Warmly,

10/10 Excellent

Tracey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay .
Séjour de 1 nuit en avril 2024
Réponse de Georgina, Loyalty Manager le 25 avr. 2024
Hello Tracey,Cheers for the 5/5 review, we truly appreciate it!Warmly,

10/10 Excellent

Nishi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Georgina, Loyalty Manager le 3 avr. 2024
Hello Nishi,Thank you for your generous 5/5 review!Warmly,

4/10 Médiocre

Nenad

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Georgina, Loyalty Manager le 3 avr. 2024
Hello Nenad,We're disappointed to receive your low rating, if you wish to share more details on your experience and how we can improve for next time please contact the hotel directly. Warmly,

4/10 Médiocre

Priyanka

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The room lights didn’t work properly, the AC didn’t work properly There weren’t robes in the room or many amenities
Séjour de 1 nuit en mars 2024
Réponse de Georgina, Loyalty Manager le 3 avr. 2024
Hello Priyanka,We're sorry to read that you experienced these issues mentioned during your stay. We appreciate that you were able to advise us of the missing amenities in the room, so that we could accommodate in delivering the additional amenities, however unfortunately we weren't advised of the air conditioning and lighting issues so that we could've better assisted you to resolve this during your stay. We do hope you can return in the future for a more seamless stay.Warmly,

10/10 Excellent

kenta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nice
Séjour de 1 nuit en mars 2024
Réponse de Georgina, Loyalty Manager le 26 mars 2024
Hello Kenta, Thank you for your 5/5 review! We truly appreciate it!Warmly,

10/10 Excellent

Iain

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mood lighting
Séjour de 1 nuit en mars 2024
Réponse de Georgina, Loyalty Manager le 25 mars 2024
Hello Iain,Thank you for sharing your 5/5 review, we're pleased you enjoyed your stay with us!Warmly,

10/10 Excellent

Pam

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything from check in to check out was awesome! The staff are stellar--from management down. The 'anything/anytime' phone line is brilliant. Can't wait to come back!
Séjour de 3 nuits en mars 2024
Réponse de Georgina, Loyalty Manager le 25 mars 2024
Hello Pam,Thank you for sharing about your recent stellar experience. We're pleased you enjoyed our whatever/whenever service! We can't wait to have you back!Warmly,

10/10 Excellent

Angel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a luxurious hotel from the time you step in and then all the way to your room. Hight tech everything. It is quiet in the room as well. Staff was very friendly and helpful, always greeting you with a smile. My only complaint about this place is the bed. It seems like the bed came straight out of Temu. It is small, feels cheap and it is very uncomfortable. Other than that, this is a great hotel.
Séjour de 2 nuits en mars 2024
Réponse de Georgina, Loyalty Manager le 19 mars 2024
Hello Angel,Thank you for your review and we appreciate your mentions of the luxury touches in the hotel! Apologies that the bedding was uncomfortable, we do have W branded bedding which is known for its comfort.Warmly,

10/10 Excellent

JOHN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay - loved everything about the whole hotel i highly recommend this Hotel 5 stars easy. John Donch
Séjour de 1 nuit en mars 2024
Réponse de Georgina, Loyalty Manager le 19 mars 2024
Hello John,We're pleased you had an excellent stay, and we appreciate your 5-star rating! See you on your next stay!Warmly,

6/10 Satisfaisant

Sue

Séjour de 1 nuit en mars 2024
Réponse de Georgina, Loyalty Manager le 19 mars 2024
Hello Sue,Thank you for your review and we do hope we can aim for a 5/5 review on your next stay. If you have any additional feedback that we can use to improve for next time, do contact us directly via w.sydney@whotels.com.Thank you!Warmly,

10/10 Excellent

Hongxiang

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and good view. Many dining options around the area.
Séjour de 1 nuit en mars 2024
Réponse de Judd le 9 mars 2024
Dear Hongxiang,Many thanks for your feedback and for staying with us. Great to receive such positive feedback and we value guests like you very much.We hope to welcome you back very soon.Kind Regards,Judd Rabbidge Hotel Manager

4/10 Médiocre

Kristy

Séjour de 2 nuits en février 2024
Réponse de Georgina, Loyalty Manager le 25 mars 2024
Hello Kristy,We're disappointed to read your stay represented a 2/5 rating. We would appreciate if you are able to share more details to ensure we are continuously improving and addressing any concerns. If you wish to do so, please contact the hotel directly. Warmly,

2/10 Horrible

Chih-Chi

Séjour de 1 nuit en février 2024
Réponse de Judd Rabbidge le 24 févr. 2024
Dear Chi,Thanks for providing feedback about your stay. We are saddened to see such a low score. We strive to provide the best hospitality possible and I am sorry we have let you down.I would appreciate the opportunity to speak to you directly on why you have given us this score. This information enables us to train our talent to better serve our customers.Thank youJudd RabbidgeHotel Manager

6/10 Satisfaisant

Kou

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
朝食は口コミ通りで価格に見合った内容で素晴らしい。 コンセントが4カ所8個ありますが使えたのはバスルーム2個と室内1カ所、あとはグリーンのライトが点灯して使用できませんでした。USBも同様でスマホの充電とパソコン使用が不便でした。 プールも期待してましたが、更衣室がなくバー奥のトイレまで水着で移動するのは抵抗がありました。
Séjour de 2 nuits en février 2024
Réponse de Judd le 24 févr. 2024
Dear Kou,Thank you for you feedback about your stay at W Sydney.We are glad to hear that you enjoyed your breakfast experience and the hotel overall.I apologize however that you had trouble with the charging stations, the green light is a child safety lock and the button needs to be held down for 10 seconds to release. This should have been better explained to you.Thanks again for staying with us and I hope to welcome you back in the future.Kind Regards,Judd RabbidgeHotel Manager W Sydney

6/10 Satisfaisant

TAN

Les points faibles : Personnel et service
Séjour de 6 nuits en février 2024
Réponse de Judd le 24 févr. 2024
Dear Tan,Thanks for taking the time to provide us with feedback about your stay.It is unfortunate to see that we scored a 6 out of 10. I would be open to having a conversation with you on what we can do to better serve you on your next stay with us.We strive to provide the best hospitality possible and I apologize if we have let you down.I do hope we can welcome you back in the future.Kind Regards,Judd RabbidgeHotel ManagerW Sydney

6/10 Satisfaisant

Sonam

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful hotel, facilities were amazing. The downside is it’s so expensive on Saturdays, no parking available onsite so had to park far away and then walk around with our bags and service was mediocre.
Séjour de 1 nuit en février 2024
Réponse de Judd le 24 févr. 2024
Hello Sonam,Many thanks for your feedback about your stay at W Sydney. We are delighted to hear you loved the facilities and and the hotel overall.We appreciate your candid feedback about parking and service, we strive to create great guest experiences and I am sorry we have let you down here. I will be reviewing your feedback with my team.I hope to welcome you back to W Sydney.Kind Regards,Judd

6/10 Satisfaisant

cheol hee

Séjour de 5 nuits en février 2024
Réponse de Judd le 24 févr. 2024
Dear Cheol,Thank you for taking the time to provide us with feedback about your stay. I am sorry to see we only scored a 6/10 for your time with us. If you can reach out to me directly about any feedback about your stay it would be appreciated, this gives me the opportunity to better train our talent to serve our customers in the future.I hope you choose to stay with us again.Kind Regards,Judd RabbidgeHotel ManagerW Sydney

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
W always impressive, staff are cool, worldly, friendly, polished and always go out of their way to make you feel like a special guest. Breakfast hands down was the best spread incorporating local produce and cool press juices were a great touch. Love the vibe, love the music, love the decor, love the staff and will definitely be back. Thank you
Séjour de 1 nuit en février 2024
Réponse de Judd le 24 févr. 2024
Hello David,Thanks for taking the time to share your feedback about your stay at W Sydney.Feedback like this is so valuable to the team and it really gives them great energy to keep looking after our guests. I am happy to hear you enjoyed the breakfast spread, our chef worked tirelessly for a full year meeting suppliers in just NSW to drive sustainable and local produce for our breakfast and the feedback thus far has been great! We hope to welcome you back again as a valued guest.Best wishes,Judd RabbidgeHotel ManagerW Sydney

6/10 Satisfaisant

Anthony

Voyage d’affaires
Over priced for what it is and took over 20mins to check in
Séjour de 1 nuit en février 2024
Réponse de Judd le 24 févr. 2024
Dear Anthony,Thank you for taking the time to provide us with feedback about your stay.We apologize with relation to the time it took to check you in, this is below standard.As a 600 room hotel, we do have congestion at times when check in commences at in the afternoon, however this should have been a lot faster than 20 minutes, I apologize about this and will provide this feedback to our Welcome team.I hope to welcome you back again.Best wises,Judd RabbidgeHotel ManagerW Sydney

8/10 Bien

Rosa

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Pretty hotel. Awesome buffet breakfast. The very young staff need more training as they looked scared when you asked them something and most times could not answer you.
Séjour de 3 nuits en février 2024
Réponse de Judd le 25 févr. 2024
Dear Rosa,Thanks for taking the time to provide us with feedback about your stay.We are glad you had an enjoyable stay. We also appreciate your feedback about our talent and them being slightly hesitant, I will be working with our leaders on a training program to build more confidence with our talent.Thank you,Judd RabbidgeHotel ManagerW Sydney

8/10 Bien

Steryio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Hotel ,Excellent Service, Plenty to do in the Heart of Darling Harbour.
Séjour de 3 nuits en février 2024
Réponse de Judd le 27 févr. 2024
Dear Steryio,Thank you for your feedback!We are happy to hear you enjoyed the service and all the action in Darling Harbor! We hope to welcome you back to W Sydney very soon.Kind Regards,Judd RabbidgeHotel ManagerW Sydney

10/10 Excellent

Rachael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved this hotel, great service, good location it’s clean and safe. Close to restaurants and shopping.
Séjour de 1 nuit en février 2024
Réponse de Judd le 27 févr. 2024
Dear Rachael,Many thanks for taking the time to provide us with feedback about your stay.We are delighted to hear you loved the hotel, service and location. Its guests like you that really motivate our talent to keep growing and most importantly enjoy their job! Thank you so much for your positivity! We wish we had lots of customers like you!Have a wonderful day and we hope to welcome you back to W Sydney very soon.Judd RabbidgeHotel ManagerW Sydney

10/10 Excellent

Nicolle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All round very good
Séjour de 1 nuit en février 2024
Réponse de Judd le 27 févr. 2024
Hello Nicolle,Thank you for your feedback about your stay at W Sydney.I am so happy to read that you had an all round good stay, this is why our talent at W Sydney work so hard every day, to satisfy our customers and feedback like this only helps them grow. Thank you for your positivity and great energy.I hope to welcome you back to W Sydney very soon.Kind Regards,Judd RabbidgeHotel ManagerW Sydney

10/10 Excellent

SANGHOON

Séjour de 4 nuits en février 2024
Réponse de Judd le 27 févr. 2024
Dear Sanghoon,Thank you for taking the time to give us feedback about your stay at W Sydney.I am delighted to see such a wonderful rating. We appreciate this feedback and I will share it with our team.We hope to welcome you back to W Sydney very soon.Kind Regards,Judd RabbidgeHotel ManagerW Sydney

4/10 Médiocre

hui

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Judd le 27 févr. 2024
Dear Hui,Many thanks for taking the time to provide us with feedback about your stay with us.I am sorry to hear that we rated less than average, I would be happy to speak with you in person about your stay so we can work on training with our talent for the future. Please feel free to contact the hotel if youd like to speak with me.Kind Regrds,Judd RabbidgeHotel ManagerW Sydney

10/10 Excellent

Sally

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very great experience wity stay only issue they ran out of parking spots apparently ? And we had to pay for parking at wilsons which was about a 10 min walk which we had to pay for
Séjour de 1 nuit en février 2024
Réponse de Judd le 27 févr. 2024
Dear Sally,Many thanks for your positive feedback and review.Overall we are delighted to hear you enjoyed your stay. We are sorry we ran out of car spaces on that day, we have very limited spots due to our location and they do go quickly on busy days.We hope to welcome you back soon and please reach out to me so I can look after your booking.Kind Regards,Judd RabbidgeHotel ManagerW Sydney