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Avis sur Mercure Sydney

4.5 out of 5
Mercure Sydney
818-820 George Street, Chippendale, NSW

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 447 avis sur 1007." "
Note des voyageurs de 8 (Bien), d’après 375 avis sur 1007." "
Note des voyageurs de 6 (Satisfaisant), d’après 122 avis sur 1007." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1007." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 1007." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en décembre 2023
Réponse de Mercure Sydney le 27 déc. 2023
Dear AnonymousThank you for taking the time to share your experience through a perfect rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

Janette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2022
Réponse de Mercure Sydney le 10 août 2022
Dear Janette I was pleased to learn you enjoyed your stay with us at Mercure Sydney. Hopefully we can welcome you again soon. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney

8/10 Bien

Jean Pierre

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de Dan le 7 janv. 2020
Dear Jean Pierre, Thank you for your review. We are pleased your overall stay was most satisfactory, and hope to welcome you back on your next trip to Sydney. Kind regards, Daniel Barnard, General Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J’ai tout aimé, du professionnalisme des employés à la propreté du lieu. Je n’ai jamais vécu un tel service à la clientèle. Franchement je donne un 100%. En plus tout ce fait à pied depuis l’hôtel, circular quai, l’aquarium, le zoo etc...plein de restaurants autour. La seule chose que je déplore c’est l’explication sur l’inclusion du petit déjeuner quand on veut prendre cette option. Pour une famille avec deux enfants c’était écrit petit déjeuner inclus pour deux, sans spécifier que les enfants ne paye pas. Je me suis rendu compte de cela sur place et j’ai payé le petit déjeuner sur place qui aurait pu me coûter beaucoup moins cher en commandant avec la chambre. Mais je ne regrette pas de payer un supplément pour ça. C’était très bon. Franchement aucun point négatif sur l’hôtel.
Séjour de 4 nuits en août 2019
Réponse de Dan le 15 août 2019
Dear Anonymous Thank you for your review. I am delighted you enjoyed our facilities and the excellent service provided by our staff. I do however regret the mix-up regarding breakfast inclusion, and have followed up with the team to ensure this does not reoccur. I appreciate your feedback and look forward to the opportunity of welcoming you back when next you travel to Sydney. Kind regards, Daniel Barnard, General Manager, Mercure Sydney.

8/10 Bien

Jacques

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 7 nuits en mai 2019
Réponse de Dan le 2 juin 2019
Hi Jacques Thank you for rating your stay at Mercure Sydney. I am pleased your overall stay was most satisfactory. We look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

6/10 Satisfaisant

TAKASHI

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
トイレに虫が出た‥…‥…。
Séjour de 1 nuit en mai 2024
Réponse de Mercure Sydney le 27 mai 2024
Dear Takashi,Thank you for taking the time to share your feedback. I appreciate your comments as now we can further review this issue and prevent future occurrence.We hope to welcome you back to our hotel one day!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Satisfaisant

Steve

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay for the price.
Séjour de 1 nuit en mai 2024
Réponse de Mercure Sydney le 27 mai 2024
Dear Steve,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Netta

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, great location. Would definitely recommend :)
Séjour de 3 nuits en mai 2024
Réponse de Mercure Syndey le 15 mai 2024
Dear Netta,Thank you for your kind feedback, and we hope to see you again soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

2/10 Horrible

Jiunn Jye

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property is dated. My family and I were greeted by drain flies everywhere in the room. They were on the “cleaned” towels (which were not clean anymore), mirror, bed, flying everywhere. The shower room has mould everywhere. Room Carpet is dirty like it was never vacuum for years. Corridor carpet has visible dirt, dust and desperately needing a makeover. We used a mug in the room to take a effervescent tablet but staff just wipe with cloth and put back on the tray as a new mug. We discovered it as there were leftover tablet undissolved in the mug. That makes me wonder if all the mugs are washed properly. Overall, I was not comfortable at all with my 4 days stay. Mercure’s name is tarnished.
Séjour de 4 nuits en mars 2024
Réponse de Mercure Sydney le 27 mai 2024
Dear Jiunn,Thank you for taking the time to tell us about your experience at Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Sydney we strive to provide a superior experience for every customer; therefore your feedback is very important to us. Please know that I am sharing your feedback regarding cleanliness of the hotel and your room with Executive Housekeeper so we can address the core problem and prevent future occurrence.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Yanan

Séjour de 2 nuits en avril 2024
Réponse de Mercure Sydney le 27 mai 2024
Dear Yanan,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating. We hope to welcome you back to our hotel very soon! Kind regards, Ben Murphy General Manager Mercure Sydney

10/10 Excellent

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 7 nuits en avril 2024
Réponse de Mercure Syndey le 3 mai 2024
Dear Eric,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel one day!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

Natalia

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lady at the front desk was very nice and helpful
Séjour de 1 nuit en avril 2024
Réponse de Mercure Syndey le 27 avr. 2024
Dear Natalia, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, especially when it highlights how helpful our Team strive to be. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Ben Murphy General Manager Mercure Sydney

8/10 Bien

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is convenient for dining, shopping and transports for places of interest.The service at reception was efficient, friendly and professional.
Séjour de 2 nuits en avril 2024
Réponse de Mercure Syndey le 27 avr. 2024
Dear Mary, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, especially when it highlights how helpful our Team strive to be. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Ben Murphy General Manager Mercure Sydney

8/10 Bien

Mehnaz Nisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean rooms
Séjour de 4 nuits en avril 2024
Réponse de Mercure Syndey le 27 avr. 2024
Dear Mehnaz,Thank you for taking the time to share your experience. It is always a pleasure to receive such positive feedback.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

christine, Broadbeach Waters

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to trams, trains, chinatown and darling harbour
Séjour de 1 nuit en avril 2024
Réponse de Mercure Syndey le 22 avr. 2024
Dear Christine,Thank you for taking the time to share your experience. It is always a pleasure to receive such positive feedback.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

Lizzie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very handy location for public transport - quiet room
Séjour de 6 nuits en avril 2024
Réponse de Mercure Syndey le 22 avr. 2024
Dear Lizzie,We very much appreciate your comments regarding your stay at the Mercure Sydney.We are delighted to read that you had an excellent stay and enjoyed your the location of our hotel. Thank you for your kind feedback, and we hope to see you again soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Mio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Mercure Syndey le 22 avr. 2024
Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating. We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Satisfaisant

man choon

Les points forts : Personnel et service
I think most of this hotel is good except one thing
Séjour de 2 nuits en avril 2024
Réponse de Mercure Syndey le 22 avr. 2024
Dear Man Choon,We very much appreciate your comments regarding your stay at Mercure Sydney.We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

AKIHITO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Access is very useful. And we can go everywhere from this hotel. This hotel is very good to make a tourist base.
Séjour de 6 nuits en mars 2024
Réponse de Mercure Syndey le 22 avr. 2024
Dear Akihito,We very much appreciate your comments regarding your stay at the Mercure Sydney.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our high level of service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again one day!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

Melinda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good property, close to everything and transport.
Séjour de 1 nuit en avril 2024
Réponse de Mercure Syndey le 22 avr. 2024
Dear Melinda,Thank you for taking the time to share your experience. It is always a pleasure to receive such positive feedback.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Catarina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean and spacious. Though a little more tea and coffee could have been provided rather than just one bag per person
Séjour de 1 nuit en avril 2024
Réponse de Mercure Syndey le 16 avr. 2024
Dear Catarina,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Satisfaisant

Muddassir

Les points forts : Propreté
Didnt have a great experience with a smallish room. Bed was too hard & couldn't sleep.
Séjour de 1 nuit en avril 2024
Réponse de Mercure Syndey le 16 avr. 2024
Dear Muddassir, Thank you for taking the time to share your feedback. Although I wish you had a better experience with us, it is through feedback like yours that we learn and improve.It is our hope that you will give us the opportunity to welcome you back in the near future. Kind regards, Ben Murphy General Manager Mercure Sydney

8/10 Bien

Ganesh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and nice breakfast
Séjour de 1 nuit en avril 2024
Réponse de Mercure Syndey le 16 avr. 2024
Dear Ganesh,We are delighted to read that you had an excellent stay and enjoyed our location as well as the breakfast. We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

Phil

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Took more than 10 mins to check in. One staff member doing check-in, others walking around and sitting in a nearby office fully aware that people had been waiting for some time and were becoming restless. They still refused to help even when the lobby was pretty full. Finally a few tourist buses turned up, and another staff member helped with the backlog.
Séjour de 1 nuit en avril 2024
Réponse de Mercure Syndey le 16 avr. 2024
Dear Phil,We very much appreciate your comments regarding your stay at Mercure Sydney.I will make sure to bring up your concerns with our Front Office Manager so they can be reviewed further.We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

2/10 Horrible

Nitin

Extension not flexible
Séjour de 2 nuits en avril 2024
Réponse de Mercure Syndey le 16 avr. 2024
Dear Nitin,Thank you for taking the time to tell us about your experience at Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to welcome you back in the near future. Kind regards, Ben Murphy General Manager Mercure Sydney

8/10 Bien

Alan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Double room v small
Séjour de 2 nuits en avril 2024
Réponse de Mercure Syndey le 16 avr. 2024
Dear Alan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel one day!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Lai Yun

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location!
Séjour de 3 nuits en avril 2024
Réponse de Mercure Sydney le 11 avr. 2024
Dear Lai,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

Sam

Séjour de 3 nuits en mars 2024
Réponse de Mercure Syndey le 3 mai 2024
Dear Sam,We very much appreciate your comments regarding your stay at the Mercure Sydney.Thank you for your kind feedback, and we hope to see you again soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Kelly

Séjour de 1 nuit en avril 2024
Réponse de Mercure Syndey le 3 mai 2024
Dear Kelly,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

Edgar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very comfortable, reception service were good. The dining options are less than desirable, we had a meal at the restaurant the quality of the meal was poor.
Séjour de 2 nuits en mars 2024
Réponse de Mercure Sydney le 9 avr. 2024
Dear Edgar,We very much appreciate your comments regarding your stay at Mercure Sydney. It is always a pleasure to receive positive feedback as well as constructive feedback. I will share your comments with our Executive Chef, so they can investigate the issues you had with your meal.Thank you for your feedback and we hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Toi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
チェックインとアウトの早さが良かった
Séjour de 2 nuits en avril 2024
Réponse de Mercure Sydney le 9 avr. 2024
Dear Toi,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

ERIN

Séjour de 2 nuits en avril 2024
Réponse de Mercure Syndey le 27 avr. 2024
Dear ERIN,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Satisfaisant

Srikanth

Voyage en famille avec de jeunes enfants
Rooms are not cleaned lot of dust around the wardrobe.
Séjour de 3 nuits en avril 2024
Réponse de Mercure Sydney le 9 avr. 2024
Dear Srikanth,Thank you for taking the time to share your feedback. Although I wish you had a better experience with us, it is through feedback like yours that we learn and improve our housekeeping service.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,Ben Murphy

10/10 Excellent

Marie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was friendly and the place was clean. It's also close to a lot of stuff.
Séjour de 5 nuits en mars 2024
Réponse de Mercure Sydney le 9 avr. 2024
Dear Marie,Thank you for taking the time to share your experience. We are glad that you enjoyed your stay with us.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Prabhjot

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was easy to check in and out. Nice staff. Close to Public transport and market/shopping.
Séjour de 1 nuit en avril 2024
Réponse de Mercure Sydney le 9 avr. 2024
Dear Prabhjot,Thank you for taking the time to share your positive comments.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

lucia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Satisfied with stay Very convenient
Séjour de 1 nuit en avril 2024
Réponse de Mercure Sydney le 9 avr. 2024
Dear Lucia,Thank you for taking the time to share your positive experience.We hope to see you again.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Satisfaisant

MINORU

Séjour de 2 nuits en mars 2024
Réponse de Mercure Syndey le 22 avr. 2024
Dear Minoru,Thank you for feedback, and We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

Francis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is a little bit old but clean & convenient
Séjour de 3 nuits en mars 2024
Réponse de Mercure Sydney le 3 avr. 2024
Dear Francis,Thank you for taking the time to share your experience. We are glad that you enjoyed your stay and the convenience of our location. We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

Craig

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great other than a reception staff member not allowing us to our room before 3 pm (unless we wanted to pay an extra $60) even though being told earlier we could register sooner if the room was ready which it was. After a 25 hr flight schedule to arrive, we were exhausted. Other than that, it was great! Thanks.
Séjour de 1 nuit en mars 2024
Réponse de Mercure Sydney le 1 avr. 2024
Dear CraigThank you for taking the time to share your experience and feedback.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

4/10 Médiocre

Daya

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nothing
Séjour de 3 nuits en mars 2024
Réponse de Mercure Sydney le 1 avr. 2024
Dear DayaThank you for taking the time to tell us about your stay at Mercure Sydney.I appreciate you sharing a rating and I am sorry that your experience did not meet your expectations; please allow me to apologise for this.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

Subarmani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Mercure Sydney le 3 avr. 2024
Dear Subarmani,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Satisfaisant

Wing

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Excellent location, room was tidy and clean. Unfortunately the door connected to the room next to us was found to be unlocked, which was a serious mistake. And service was not up to standard - we required maintenance for the malfunctioning TV, but it’s still not fixed after almost a day. I feel doubtful towards the hotel’s rating after my stay.
Réponse de Mercure Sydney le 26 mars 2024
Dear WingThank you for taking the time to tell us about your stay at Mercure Sydney.I appreciate you sharing your feedback, which we will review further. However, I am sorry that your experience did not meet your expectations; please allow me to apologise for this.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

Meagan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool facilities had lovely views
Séjour de 1 nuit en mars 2024
Réponse de Mercure Sydney le 26 mars 2024
Dear MeaganThank you for taking the time to share your experience. We are glad that you enjoyed your stay and our pool facilities.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

Siew ching

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Near public transport and the hotel is easily to fimd
Séjour de 2 nuits en mars 2024
Réponse de Mercure Sydney le 26 mars 2024
Dear SiewThank you for taking the time to share your experience. We are glad that you enjoyed your stay and our convenient location.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Mercure Sydney le 26 mars 2024
Dear SophieThank you for taking the time to share your experience through a perfect rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Gyan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It best suited for my activities, very friendly staff who were extremely helpful.
Séjour de 1 nuit en mars 2024
Réponse de Mercure Sydney le 24 mars 2024
Dear GyanThank you for taking the time to share your experience. We are glad that you enjoyed your stay, our location and the helpful nature of our Team.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

Samantha

Voyage en famille avec de jeunes enfants
It’s all about the location. Breakfast also fantastic. Small rooms but suited our purposes
Séjour de 3 nuits en mars 2024
Réponse de Mercure Sydney le 11 mars 2024
Dear Samantha Thank you for taking the time to share your experience. We are glad that you enjoyed your stay, our location and the buffet breakfast in Platform 818.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Satisfaisant

KIYOTAKA

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
スタッフの対応は普通。いろんな面で立地は大変良く、朝食も良かった。ただし4星ホテルとしては壁の汚れやキズがそのまま、バスタブにはキズ、シミも。最悪なのは浴槽内が掃除をしてないのか水垢なのかザラついてて、裸のままハンドタオル、シャンプーを使い洗い流して入りました。海外のホテルは結構利用しましたが、２星、３星クラスでもこんな事はありませんでした
Séjour de 1 nuit en mars 2024
Réponse de Mercure Sydney le 9 mars 2024
Dear KiyotakaThank you for taking the time to share your experience and feedback.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Madison

Voyage en groupe
Les points forts : Équipements
Really good customer service, felt welcome.
Séjour de 3 nuits en février 2024
Réponse de Mercure Sydney le 4 mars 2024
Dear MadisonThank you for taking the time to share your experience. We are glad that you enjoyed your stay and the welcoming service our Team provided.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bien

Sarah

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Stayed for Taylor Swift concert and enjoyed the convenience of Mercure’s location. With all the fellow Swifities it was busy but staff remained very friendly. The breakfast was surprisingly good! Highly recommend with children and for concerts.
Séjour de 1 nuit en février 2024
Réponse de Mercure Sydney le 26 févr. 2024
Dear SarahThank you for taking the time to share your experience. We are glad that you enjoyed your stay, our location by Central Station and the buffet breakfast in Platform 818.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney