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Avis sur The Emerald Resort Noosa

4 out of 5
The Emerald Resort Noosa
42 Hastings Street, Noosa Heads, QLD

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 144 avis sur 256." "
Note des voyageurs de 8 (Bien), d’après 78 avis sur 256." "
Note des voyageurs de 6 (Satisfaisant), d’après 24 avis sur 256." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 256." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 256." "

8,8/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

franck, nouvelle caledonie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon emplacement
En réservant sur le site,je pensais que l’hotel Donnait sur la plage...pas du tout...
Séjour de 6 nuits en janvier 2018

8/10 Bien

Matthew

Séjour de 7 nuits en mars 2024

8/10 Bien

Stephen

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Position, position, position. Right in the centre of everything Noosa has to offer. Great premises, all amenities but maintenance and upkeep needs to be improved. Internet is terrible and very unreliable. There is no excuse for this with Starlink now available if the NBN is not up to it. We were able to use 4 and 5G on our phone. Otherwise a great place, quiet, comfortable and good amenities.
Séjour de 7 nuits en janvier 2024

6/10 Satisfaisant

Dean

Voyage en famille
Les points forts : Confort de la chambre
Prime location, sub prime apartment
The Emerald is in the perfect location for great walking accessibility to all that Noosa has offer on Hastings Street, main beach & national park. Our 2 bed, 2 bath apartment was nice but really needs an update. Furnishings are well dated & not suited to the apartment. Big cons of our stay were mould on the ceiling above the shower, balcony constantly wet as floor tiling wouldn’t drain (just pooled after rain) and our apartment was above the restaurant Rococo therefore the dining noise + music was constant throughout the night until they close. We have stayed here plenty of times before but the apartment we had this time was disappointing & no opportunity to move being fully booked.
Séjour de 8 nuits en septembre 2023

8/10 Bien

Celina

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The Emerald is in a fabulous location on Hastings St where you can leave the car in the secure on site garage and walk everywhere. Apartment 9 was well equipped and very comfortable for 5 people, but being at the front of the block, above the restaurant and overlooking the public carpark, it was very noisy at night and from early morning. Staff were super friendly and helpful, a minor maintenance issue was fixed quickly and easily. I would stay again but request an apartment at the back of the block, on the inside of the complex.
Séjour de 3 nuits en juillet 2023
Réponse de Emma(Manager) le 25 juil. 2023
Thank you for reviewing our property. Our Hastings Street location does put us right in the heart of restaurants, cafes and shops.Our friendly staff look forward to welcoming you back.Kind Regards

10/10 Excellent

jason

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location and very spacious apartments
Séjour de 6 nuits en juillet 2023
Réponse de Emma(Manager) le 19 juil. 2023
Thank you for review and rating your stay with us so highly. We hope to have the opportunity of seeing you again.Kind Regards

10/10 Excellent

Rob

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Was a great relaxing stay that was quite yet accessible to local shops and food easily
Séjour de 4 nuits en juillet 2023
Réponse de Emma(Manager) le 25 juil. 2023
Thank you for rating your stay with us so highly.Kind Regards

4/10 Médiocre

Justin

Voyage en famille
The place is getting tired and needs an update. It hasn’t changed in 9 years since we were last here. Other than being close to the beach and right on Hastings St, the property failed. It was so loud, especially in the Diamond tower (in the courtyard above the pool). Stay away from unit 17. Note that every morning at 5am, the pool heating and/or pump system within the wall in this tower would disrupt the family’s sleep. Front end personnel wouldn’t even acknowledge us as we past by or even say hello. Unfortunately, they would not entertain our request to move suites either. Disappointing.

4/10 Médiocre

Yvette

Séjour de 4 nuits en avril 2023

8/10 Bien

Warren

Voyage en famille
Les points forts : Confort de la chambre
Great location, large room. room for improvement
Great location. Was not too noisy at night, the beds were comfortable and the kitchen was well stocked with utensils and cutlery. Ground floor 2 bed apartment was large, though not the most private with the lounge and ajoining outdoor area in direct view of the public carpark and thoroughfare. The cleanliness inside the apartment was pretty average (but not unexpected) but common areas in the complex were spotless and well maintained. Pool was fantastic and heated and very clean. Spa was nice and hot. Sauna was available however needed to get a key from reception to use so didn't bother. Had a spider infestation where hundreds of baby spiders were flowing out of the cracks and powerpoint and were congregating on the walls and ceiling around the dining table. I resolved this by vacuuming them up as I saw them and after 2 days of vigilant vaccuming they were mostly gone. It is one of those places where you need to clean and pack the dishes and put the bins out before check out otherwise you may be liable for a clean up fee. Extra towels, detergents, toiletries, toilet paper etc can be had for additional cost when you run out of the initially provided supplies. You may want to bring your own if that annoys you.
Séjour de 4 nuits en mars 2023

4/10 Médiocre

BRIAN

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Its location on Hastings Street.
Séjour de 4 nuits en février 2023

6/10 Satisfaisant

Katie

4/10 Médiocre

Marie

Voyage en famille
Les points forts : Propreté
Les points faibles : Confort de la chambre
Blinds did not work, no privacy and sleep.
The location was great , good sized apartment, good pool. However we were so disappointed that the blinds in (2 of them) in the main bedroom was faulty and did not close. Meaning we had no privacy and the light went in the room causing lack of sleep. When this was mentioned to the staff, unfortunately nothing could be done . The lack of sleep and privacy was terrible. They didn’t even offer anything else to try to make the stay comfortable:( It’s hard to believe that the fault of 2 blinds was not brought up between guest stays. I booked a supreme room so was hoping important items such as the blinds were in working order.. we were very envious of other apartments that had working blinds! We stayed in the Sapphire building apartment 42.
Séjour de 4 nuits en novembre 2022
Réponse de The Emerald Noosa Team le 15 nov. 2022
Thank you for your review of your stay and we are sorry to hear your stay feel short.Our maintenance team attended as soon as you reported the problem, and unfortunately one of the blinds had seized and could not be fully shut. We can assure you that this fault had not previously occurred and we have had someone in to quote on replacing these blinds, upon your departure,We are glad you enjoyed our location, apartment size and pool.Kind Regards

10/10 Excellent

Fiona

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Convenience to shopping & restaurants. Unit spacious, comfortable & clean. Nice surrounds.
Séjour de 3 nuits en août 2022
Réponse de Emma(Manager) le 31 août 2022
Thank you for rating your stay with us so highly. We hope to see you again.

4/10 Médiocre

andrew

Voyage en couple
Les points faibles : Propreté
Tired interior in need of serious work. Quality Appliances not clean. Noisy at night from restaurant below
Séjour de 2 nuits en août 2022
Réponse de Emma(Manager) le 31 août 2022
Thank you for your review. You were booked into one our 3 star unrenovated apartments, but we do have other apartments superior and platinum that are of a higher standard.Kind Regards

8/10 Bien

SHARRON

Les points forts : Propreté et confort de la chambre
Well situated but dated.
The hotel is well situated on Hastings Street. Our room was on the ground floor near the car park, which was not the best position and the Kitchen and unit was dated. However reception were great and we enjoyed a few happy days there.
Séjour de 3 nuits en août 2022
Réponse de Emma(Manager) le 9 août 2022
Hi Sharron Thank you for our review. The apartment booked was our classic unrenovated, we do have superior and platinum, which provide a better level of guest stay. We are glad you enjoyed your stay and the service provided by reception staff. Kind Regards

8/10 Bien

Didi

Les points forts : Confort de la chambre
Séjour de 3 nuits en juillet 2022
Réponse de Emma(Manager) le 9 août 2022
Thank you for your review. We hope to see you again. Kind Regards

10/10 Excellent

Kaeko

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The apartment is well located, clean, comfortable, and equipped with everything you possibly need, just like your holiday home.
Séjour de 3 nuits en juillet 2022
Réponse de Emma(Manager) le 2 août 2022
Thank you for rating your stay with us so highly Kaeko. We hope to see you again soon. Kind Regards

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff very friendly, communal areas clean, unit clean with good amenities. The beds are xonfortable
Séjour de 3 nuits en juin 2022
Réponse de Emma(Manager) le 3 juil. 2022
Thank you for rating your stay with us so highly Christine. We hope to see you again soon. Kind Regards

8/10 Bien

Katerina

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
Location was amazing, property could do with a more modern update overall not just the rooms.
Séjour de 4 nuits en juin 2022
Réponse de Emma(Manager) le 23 juin 2022
Thank you for the review. There has been numerous renovations conducted in the resort, from full pool renovation, lift upgrades and building repaint. We are always investing in our product, encouraging unit owners to do the same and value guest feedback. We hope to see you again. Kind Regards

10/10 Excellent

PETER

Les points forts : Propreté et confort de la chambre
Séjour de 10 nuits en juin 2022
Réponse de Emma(Manager) le 20 juin 2022
Thank you for rating us so highly and we look forward to welcoming you back to the resort. Kind Regards

10/10 Excellent

Nigel

Voyage en famille, Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great location and amenities.
Séjour de 3 nuits en mai 2022
Réponse de Emma(Manager) le 2 juin 2022
Thank you for rating us so highly. We hope to welcome you to the resort again. Kind Regards

10/10 Excellent

kerry

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Brilliant
Séjour de 2 nuits en avril 2022
Réponse de Rochelle (Reservations) le 29 avr. 2022
Thank you so very much. So glad you enjoyed your stay. We look forward to seeing you again. Kind Regards the Emerald Team

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Comfortable and clean room, well presented and maintained. We were welcomed to the property in a very friendly and professional manner and facilities were well explained. One "minor challenge" we experienced was the rather loud music which was clearly audible from the restaurant in the street below the property.
Séjour de 2 nuits en février 2022
Réponse de Emma(Manager) le 28 mars 2022
Thank you for your wonderful review John. We are so glad to hear you enjoyed your stay. Kind Regards

10/10 Excellent

brigitte

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great location and beautiful bright apartment Nice furnishing and spacious with great facilities Will go there again
Séjour de 3 nuits en décembre 2021
Réponse de Emma(Manager) le 26 déc. 2021
Thank you for rating your stay with us so highly. We look forward to seeing you soon. Kind Regards

6/10 Satisfaisant

roslyn

Les points forts : Propreté
Ok but missing friendly touches
Séjour de 4 nuits en juillet 2021
Réponse de Emerald Noosa Team le 1 août 2021
Thank you for your review. We hope that next time your stay is amazing.

8/10 Bien

Matthew

Voyage en famille
Les points forts : Confort de la chambre
Séjour de 5 nuits en mai 2021
Réponse de Emma(Manager) le 8 juin 2021
Thank you for your review and we are glad you enjoyed your stay. Kind Regards

8/10 Bien

Ken

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en mai 2021
Réponse de Emma - Manager le 2 juin 2021
Thank you for rating your stay with us so highly. We look forward to welcoming you back to the resort in the future. Kind Regards

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Pretty good location. No internet was available at the time we stayed. A unit was being refurbished on our floor so we had paint fumes drilling and hammering during our stay. It was not mentioned at check in that this would begin the next day. No apology was made to us. Our apartment was large and well appointed although was looking a little tied. You couldn’t use the balcony because of the noise from the street and the restaurant below.
Séjour de 11 nuits en mars 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Loved everything about the property, very friendly staff, great room & location. Will ONLY stay here from now on.
Séjour de 5 nuits en février 2021
Réponse de Emma(Manager) le 5 mars 2021
Thank you for your amazing review of the resort. We can't wait to welcome you back. Kind Regards

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
the unit was Ok but there was noise from a bus interchange and late night groups making noise.
Séjour de 3 nuits en février 2021

8/10 Bien

Janelle

Les points forts : Propreté
Les points faibles : Confort de la chambre
Uncomfortable beds always ruin it
Great location, big rooms, awfully uncomfortable bed
Séjour de 2 nuits en février 2021

6/10 Satisfaisant

Voyageur vérifié

Séjour de 4 nuits en janvier 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2020
Réponse de Emma(Manager) le 5 janv. 2021
Thank you for rating your stay with us so highly. We hope to see you again soon. Kind Regards

10/10 Excellent

Tracey, Rockhampton

Voyage d’affaires, Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great location and parking. Rooms are clean, spacious and nice. Will stay again
Séjour de 3 nuits en octobre 2020
Réponse de Emma(Manager) le 6 oct. 2020
Thank you for rating us so highly. We hope we get to see you back at the resort soon. Kind Regards

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
An affordable, quality place to stay for a family in a fantastic location. We were very happy with the classic, basic unit. The resort was very clean and well managed. We were thrilled with the location, so close to the beach and shops.
Séjour de 3 nuits en septembre 2020
Réponse de Emma(Manager) le 23 sept. 2020
Thank you so much for your exceptional review, we are delighted to receive it. We hope to have the opportunity of welcoming you back to the resort. Kind Regards

10/10 Excellent

Rachel, Brisbane

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Spacious apartment with everything you need at your door step. The pool was perfect for the kids and the spa was a real treat for mum.
Séjour de 3 nuits en septembre 2020
Réponse de Emerald Noosa Team le 21 sept. 2020
Hi Rachel, Thankyou for your great review and for taking the time to do it. We are very glad that you and your family enjoyed your stay and look forward to welcoming you back in the future. Emerald Noosa Team

8/10 Bien

Renee, Bargara

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location with beautiful gardens. Large apartment close to everything
Séjour de 6 nuits en septembre 2020
Réponse de Emerald Noosa Team le 12 sept. 2020
Hi Renee, Thanks for taking the time to post your review. We are very glad you enjoyed your stay and look forward to welcoming you back soon. Emerald Noosa Team

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en août 2020
Réponse de Emma(Manager) le 26 août 2020
Thank you for rating your stay with us so highly. We hope to see you again. Kind Regards

10/10 Excellent

Ora, Brisbane, Queensland.

Voyage en famille
Les points forts : Propreté et équipements
The unit was quiet, spacious & comfortable to stay in. Undercover parking is definitely a good thing to have in Noosa, as parking is very limited. The heated pool & the sauna was awesome. The staff were very friendly & helpful. So close to the beach, restaurants & shops. The only thing I was concerned about was they didn’t supply a sachet of dishwashing liquid to clean dishes & the walls were quite dusty. But other than that a wonderful stay overall.
Séjour de 3 nuits en août 2020
Réponse de Emerald Noosa Team le 23 août 2020
Hi Ora, Thanks for your great review. We do supply dishwashing liquid under the sink wrapped in the teatowels, but we are sorry if you did not have any. We will certainly have our housekeeping staff dust down the walls, thanks for letting us know. We look forward to welcoming you again in the future. Emerald Noosa Team

8/10 Bien

Zoe, North Brisbane

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté et équipements
Great location, staff were very friendly apartment was great. We found it was very noisy late at night, being above a restaurant/ bar.
Séjour de 2 nuits en août 2020
Réponse de Emerald Noosa Team le 17 août 2020
Hi Zoe, Thanks for your great review. Sorry about the noise from the restaurant, next time we can request an apartment away from that area for you. At present we are working with our Body Corporate for answers to that actual issue. We look forward to seeing you very soon and thanks again for staying. Emerald Noosa Team

10/10 Excellent

Dean

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en juillet 2020
Réponse de Emma(Manager) le 18 juil. 2020
Thank you for rating us so highly. We glad you enjoyed your stay and hope to see you again soon. Kind Regards

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a noisy apartment on top of the cafe Early morning the staff In the cafe were shouting To each other. At night(being Friday & Saturday night) the entertainment was ultra loud.
Séjour de 2 nuits en mars 2020
Réponse de Emma (Manager) le 20 mars 2020
Thank you for review. Kind Regards

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et équipements
Worst hotel experience I have every had combined with the worst customer service possible = do not stay at this hotel
Séjour de 3 nuits en mars 2020
Réponse de Emma (Manager) le 15 mars 2020
Really disappointing to receive this review anonymously as does not put us in a position to address any issues you may have. We wish you all the best in these very difficult times we are all facing. Kind Regards

8/10 Bien

Hector, Argentina

Voyage en famille
Les points forts : Propreté et équipements
Muy bien ubicado, pero hay que tener suerte de que te hospedes en pisos superiores, abajo hay un restaurante con música en vivo todas las noches y hay demasiado ruido
Séjour de 3 nuits en mars 2020
Réponse de Emma (Manager) le 10 mars 2020
Thank you for your review. Kind Regards

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location right on the Main Street, close to the beach and cafes
Séjour de 4 nuits en janvier 2020
Réponse de Emma (manager) le 3 févr. 2020
Thank for your review. We are glad you enjoyed our Hastings Street location. Kind Regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2020
Réponse de Emma (Manager) le 29 janv. 2020
Thank you for rating us so highly. Kind Regards

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice! Everything about this place is 👍👍👍 Thank you all😎
Séjour de 7 nuits en janvier 2020
Réponse de Emma (Manager) le 26 janv. 2020
Thank you for rating us so highly. It was a pleasure having you as a guest at the resort. Kind Regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2020
Réponse de Emma Manager le 13 janv. 2020
Thank you for rating us so highly. Kind Regards

10/10 Excellent

Clare&Vince, Brisbane

Voyage en famille
Les points forts : Propreté et équipements
We have stayed here a number of times and are always pleased with the apartments & service , highly recommended.
Séjour de 3 nuits en décembre 2019
Réponse de Emma (Manager) le 29 déc. 2019
Thank you for rating us so highly Clare & Vince. We look forward to welcoming you back to the resort soon. Kind Regards