2/10
Everything about the hotel was great, except for the lack of compassion shown by the reception staff. My daughter was unwell, and I requested an early check-in so she could rest. While I was told that the room wasn't ready and we were placed on priority, I only received a message at 2:50 PM for a 3:00 PM check-in.
Given the size of the hotel, it’s hard to believe that no room could be made available sooner. We had just visited a GP who provided a medical certificate, and we were prepared to show it. While I understand that hotels have policies around check-in times, a little empathy and flexibility in such circumstances would have gone a long way.
Thankfully, a family friend nearby allowed my daughter to rest at their place. Unfortunately, due to her condition, she remained uneasy and couldn’t enjoy any of the theme parks during our visit.
Priyan
Séjour de 2 nuits en juillet 2025