2/10 Horrible
Giselle
19 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Where do I get started with this hotel, one of the worst experiences I've ever had checking into a hotel. To start off I reserved the biggest suite option they had available as it was my birthday and I wanted to treat myself. To my surprise when i walked into the room i was met with a small queen bed in one of the smallest rooms ive ever seen about 100sq ft bed less that 2 ft from the wall to the bed. I went back down and showed the front desk person my confirmation again that shows i reserved the king suite. He said sorry about that let me get you situated. Gave me another room walked into the room and guess what… still not the room i paid for they got it right with a king bed but still no suite so here i go again down to the lobby and reiterated again the type of room i paid for was not what i was given. Long story short they had no more suites left to offer me and refused to refund me the difference for staying in a room i did not pay for. I ended up refusing to stay and booked another hotel that was able to accommodate me with the nicest suite. It took days to get ahold of the manager of this hotel and in the end they refused to return a single cent back to me. After all the inconveniences they put me through. Terrible
Giselle
Séjour de 1 nuit en mai 2024