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Avis sur The Historic Davenport, Autograph Collection

4 out of 5
The Historic Davenport, Autograph Collection
10 S Post St, Spokane, WA

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 718 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 168 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 1006." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Davenport Hotel Team le 15 juin 2022
Thank you for your feedback! We hope to see you again at the Davenport Hotel!

6/10 Satisfaisant

Didier, Saint Roch de Richelieu

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
One of the most beautiful hotels in North America. But don't go there if you want to sleep. Trains all night, by your window.
Séjour de 2 nuits en mars 2022
Réponse de Davenport Hotel le 3 avr. 2022
Thank you for sharing your feedback. Know that I have shared your feedback with our Engineering Leadership team to investigate further to see if anything can be done. We hope to see you again at the Davenport hotel! Thank you!

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great historic hotel with many modern conveniences. We had a great time!
Séjour de 2 nuits en mai 2024

10/10 Excellent

John, Kirkland

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Jonathan

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Took my wife here for our wedding night and we so excited. The stay wasnt great. First we pulled up expecting to valet my truck. However there was some sort of event and they wouldn't let us near the davenport entrance he took my truck and we had to walk over a block with my wife in her wedding dress. We got in and even tho the room was prepaid fully they expected me to pay additional 100 plus for room. We then got up to room which was beautiful i will say. The bathroom was very nice. But room was insanly hot and there was no AC for the room and coolest i could lower heater was above 65. The bed was very uncomfortable felt like 10 feet deep of fluff, and we could hardly sleep since it was so hot. (70 plus). Before bed i ordered my wife a latte. When it got to our room it costed like $11 plus tip, coffee tasted like burnt dirt and made my wife feel sick. Next morning we got up to go get breakfast we had to sit in line for 20 mins plus to be sitted in a empty restaurant and for an average egg breakfast which tasted like something from ihop nothing great. When we checked out to head out to our honeymoon the desk tried to recharge me for the entire room and night. Which we had already paid. Luckily after arguing they found i had paid. We then had to wait for 20mins for our truck to be brought up. To sum up visit you pay 400 a night for a fancy lobby, a nice bathroom, a hot room, no AC, bad coffee and average food bad. We were both disappointed.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 24 mai 2024
Dear Jonathan,While we are very grateful we had the opportunity to host you, we were disappointed to learn about the aspects of your stay that were less than satisfactory. It is always our goal to provide an amazing stay, especially for as special a night as your wedding night. Feedback is always appreciated, as we consider it to be a valuable learning opportunity. We thank you for taking the time to share your experience with us and assure you that we will look into the issues you mentioned for possible changes. Whilst an apology will regrettably not alter the outcome of the experience on this occasion, we do extend it with all sincerity and truly hope we will have the opportunity to change your perceptions in the future.

10/10 Excellent

Bethany J., Snohomish

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Tomas

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024

10/10 Excellent

Sharon

Les points forts : Équipements
Had a late check-in due to late plane arrival. Check-in was swift and easy. Only one night stay due to further travel. Pricey hotel and did not like the extra daily amenity fee for optional services that I will not use for a one night stay. Arrival at 9:15 pm and departure at 10:00 am.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Sharon,We appreciate your feedback, and we're glad our check-in process went smoothly. Please note that information about our amenities fee is available online. If you find yourself back in the area, please come see us again at The Historic Davenport, Autograph Collection.

8/10 Bien

Dean

Voyage en couple
Les points forts : Personnel et service et équipements
No soap at bathroom sink and no soap at bath tub when we arrived. Had Housekeeping come and fill the soap containers.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Dean,Thank you for being our guest and sharing your feedback. While we are sorry there was a concern with the soap, we hope you enjoyed a wonderful stay otherwise. We look forward to welcoming you back on future trips to the area.

8/10 Bien

Ruben

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything excellent, except my room was not clean for two days of my stayed.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Ruben,It was a pleasure hosting you at The Historic Davenport, Autograph Collection! We're glad your overall stay was pleasant, and we appreciate your feedback about housekeeping. Should you find yourself back in the area, please come see us again.

8/10 Bien

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love the historic Davenport!!!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Susan,Thank you for choosing to stay with us at The Historic Davenport, Autograph Collection. We pride ourselves on providing an excellent stay for our guests and we are thrilled we could deliver for you. The next time you visit, we hope to earn five stars!

10/10 Excellent

kelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Historic Davenport is an absolute gem. We loved the elegant and opulent spaces. The restaurant had amazing food. We were fortunate to be able to attend High Tea on Sunday. The rooms are spacious and very comfortable. We will be staying here on our next trip to Spokane.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Kelly,Thank you! It was an honor to have you as our guest at The Historic Davenport Autograph Collection, and we are delighted you had such a wonderful experience. Our High Tea truly is a special treat, so we are thrilled to know you enjoyed it, as well as our spacious accommodations, delicious food, and overall stay. There's no greater compliment than knowing you'll be joining us again. We look forward to your return.

10/10 Excellent

Karen, Spokane

Voyage en couple
Les points forts : Équipements
Everything
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 9 mai 2024
Dear Karen,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back soon for another great stay at The Historic Davenport, Autograph Collection.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great time...
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 9 mai 2024
Dear David,Thank you for staying with us and for your feedback. We're glad you had a world-class and fun experience. We hope to welcome you back to The Historic Davenport, Autograph Collection soon for another great stay.

10/10 Excellent

Joe

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Although the city of Spokane in infested with homeless junkies this motel does an excellent job keeping them out of their motel and parking areas. And they do it with class. I always stay at the Historical as it is unique and in a great location.
Séjour de 1 nuit en mai 2024
Réponse de Front Office Manager le 7 mai 2024
Thank you for your feedback!

8/10 Bien

Douglas

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Have stayed many times. Appreciated the front desk working with us on the departure time. Hose down entire property sidewalks.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Douglas,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at The Historic Davenport, Autograph Collection once again! We take great pride in catering to our guests’ needs the best way we can, so we’re delighted this commitment was reflected in your stay. Your suggestion about the sidewalks will be shared with maintenance for further consideration, as we are always seeking ways to improve. Thank you for your loyalty, and we look forward to your return.

10/10 Excellent

Ron, Quincy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel. Had a great night here.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 28 avr. 2024
Thank you for your feedback

10/10 Excellent

Arthur, MISSOULA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of homeless
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 28 avr. 2024
Thank you for your feedback

4/10 Médiocre

John

Séjour de 2 nuits en avril 2024

10/10 Excellent

Sydne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this property! The hotel is beautiful, the amenities are great, and the staff are fantastic. Would definitely stay here again. Also love that is walkable to restaurants and shopping.
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 28 avr. 2024
Thank you for your feedback

2/10 Horrible

steven

Séjour de 1 nuit en avril 2024

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 28 avr. 2024
Thank you for your feedback

10/10 Excellent

Esther, Woodinville

Séjour de 1 nuit en avril 2024

10/10 Excellent

Allison

Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are all amazing!!! (Especially “Baby” don’t put him in a corner [Scott]). What a beautiful property, and amazing riverwalk area… we are so impressed with the Expo sites and the Sky “tram” and falls. Wow! The hotel itself is amazing and everyone is soooo helpful, The Peacock Lounge is beautiful and the food is lovely too. Thank you… Spokane did not disappoint.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Allison,Thank you for your outstanding review! It was a blast to welcome you to The Historic Davenport, Autograph Collection, and we are thrilled you had such an amazing visit. Our team works hard to ensure our guests have all they need for a perfect stay, so they will be delighted to read your kind words about our beautiful property, delicious food, and fantastic service from team members like Scott. We hope to have the pleasure of welcoming you back for another memorable visit.

10/10 Excellent

zeke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel would recommend my friends to stay friendly staff. looking forward to going back soon
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 28 avr. 2024
Thank you for your feedback

10/10 Excellent

Elaine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A beautiful and elegant hotel. Would definitely recommend. Room was comfortable and clean and all the amenities you would need for your stay. Several dining areas to choose from and many within a short walking distance.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Elaine,Thank you for the kind review and recommendation! We're glad our clean, comfortable rooms and walkable location impressed you. The next time you're in the area, please come stay at The Historic Davenport, Autograph Collection again.

8/10 Bien

Jeff

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Magnificent historic building to explore. Easy walking distance to river and dining. Easy parking across the street. In house dining is just OK, but better choices are near by.
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 5 avr. 2024
Thank you for your feedback

10/10 Excellent

Chery

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceptional property
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 5 avr. 2024
Thank you for your feedback

10/10 Excellent

Juan

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Classy hotel
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 5 avr. 2024
Thank you for your feedback

10/10 Excellent

Kerry

Voyage en famille
The property is beautiful! The staff is friendly and helpful!
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 3 avr. 2024
Thank you for your feedback

8/10 Bien

Dennis, St. George

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Amazing property, beautiful common area. Great location. A bit frustrating to arrive and have them tack on a "resort fee" that adds $20 a night. Just post your rate and don't blindside us when we arrive. Also, rooms should be serviced every day in a property like this. Obviously since COVID they have taken the green light to not service rooms automatically but I requested service and it was not done. Service is just poor.
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 1 avr. 2024
Thank you for your feedback.

10/10 Excellent

Camille

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for a birthday trip to Spokane! The hotel was beautiful and clean and the service was excellent. On check in the manager gave an upgrade and a welcome package to celebrate my birthday. The hotel was downtown and close to great food and shopping and tons of entertainment. Will definitely return.
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 27 mars 2024
Thank you for your feedback!

8/10 Bien

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful historic hotel that is fun to enjoy during the holidays. Great location with much to do all within walking distance. Highly recommend.
Séjour de 2 nuits en décembre 2023
Réponse de Front Office Manager le 24 mars 2024
Thank you for your feedback

10/10 Excellent

Jeri

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful stay. We will definitley be back. Beautiful hotel!!
Séjour de 1 nuit en mars 2024
Réponse de Front Office Management le 23 mars 2024
Thank you for your feedback

10/10 Excellent

Brandi

Les points forts : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Front Office Management le 23 mars 2024
Thank you for your feedback

6/10 Satisfaisant

kristen

Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you for your feedback.

10/10 Excellent

Amber

Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 30 mars 2024
Thank you for your feedback

8/10 Bien

Tonya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a great location for shopping and dining. However the charges for amenities that really didn't pertain to us as we were only there for 1 night was a bit too much.
Séjour de 1 nuit en février 2024
Réponse de Front Office Management le 2 mars 2024
Thank you for your feedback

10/10 Excellent

thomas

Séjour de 1 nuit en février 2024
Réponse de Front Office Management le 23 mars 2024
Thank you for your feedback

10/10 Excellent

Tony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very beautiful, clean and lots of amenities
Séjour de 1 nuit en février 2024
Réponse de Front Office Management le 1 mars 2024
Thank you for your feedback

6/10 Satisfaisant

Giselle

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The staff was very friendly and attentive, but they are severely understaffed. I called the front desk 3 times- the first two times I was placed on hold for so long that I hung up. When I called room service, no one answered when I called the restaurant no one answered and they told me to leave a recording and that they would call me back. when I finally got through to the front desk, they were very nice and apologetic, but this is unacceptable. The management needs to hire more staff. I am surprised of the existing staff does not leave because they have to deal with so many complaints.
Séjour de 1 nuit en février 2024
Réponse de Front Office Management le 1 mars 2024
Thank you for your feedback.

10/10 Excellent

Stefanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Surprised my husband with a night away. I absolutely loved it and the bathtub was amazing
Séjour de 1 nuit en décembre 2023
Réponse de Front Office Management le 28 févr. 2024
Thank you for your feedback

6/10 Satisfaisant

Jayel

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Beautiful hotel and property. The hotel has done a very good job of keeping the property safe and secure in downtown Spokane that can be quite scratchy. Can hear the train behind the hotel pass about every 30 minutes in your room all night. Was disappointed that there was old room service outside our door when we checked in. Makes it feel like you are going into a dirty room. Staff was amazing. Very helpful and polite.
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 26 févr. 2024
Thank you for your feedback.

10/10 Excellent

William

Beautifully restored and maintained hotel with just the right modernizations added. I highly recommend this property.
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 26 févr. 2024
Thank you for your feedback!

10/10 Excellent

Christopher, Lakeview

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The valet guys are great and service was excellent.
Séjour de 2 nuits en février 2024
Réponse de Front Office Management le 25 févr. 2024
Thank you for your feedback. We will be sure to pass this on to the valet team.

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Front Office Management le 25 févr. 2024
Thank you for your feedback

6/10 Satisfaisant

Molly

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Overall comfortable stay. Room temperature was hard to manage (very warm) and pillows were terrible…needs updating.
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 20 févr. 2024
Thank you for your feedback.

10/10 Excellent

Cassie

Séjour de 3 nuits en février 2024
Réponse de Front Office Management le 23 mars 2024
Thank you for your feedback

10/10 Excellent

Kailee

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The details of the hotel are so neat and unique. We enjoy the proximity to downtown restaurants and shopping.
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 20 févr. 2024
Thank you for your feedback!

8/10 Bien

Molly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall great location and service. A little over priced for the aging facilities, but again the set is great. Area around downtown is not very safe.
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 20 févr. 2024
Thank you for your feedback.