2/10 Horrible
Tracey
27 avr. 2026
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Check-in was an absolute nightmare!
We arrived at 5:00 PM and waited in line for 20 minutes, (there only one person working at the front desk). When we finally got helped, we were told our room wasn’t ready—no estimated time, just “we’ll call you.” It took another hour and 15 minutes before we received that call.
We then waited in line again for another 20 minutes to get our keys. Unfortunately, the keys didn’t work for the elevator. A man already inside assumed we didn’t know how to use it and used his key to help us.
When we reached our floor, the key still wouldn’t unlock our room. We double-checked the room number—it was correct—so back down to the front desk we went. We were issued a new set of keys, which worked for both the elevator and the room.
As we started settling in, one of the teens noticed luggage already inside. We had been given keys to AN OCCUPIED ROOM.
Thankfully, no one was in the room at the time, but it was still a serious and concerning mistake. We returned to the front desk for a fourth time before finally receiving a key to an unoccupied room. The entire process took over two hours.
I’ve since reached out three times and have been promised a call from the manager, Tawnee. It has now been two days, and I have yet to hear anything.
For nearly $300 per night, this experience made it feel like guest care ends once payment is made. There are several very nice hotels in the downtown area—I would strongly recommend avoiding this one.
Tracey
Séjour de 1 nuit en avril 2026
