Avis sur Days Inn & Suites by Wyndham Spokane
Days Inn & Suites by Wyndham Spokane
3033 N Division Street, Spokane, WA
Avis
7,8
Bien
8,2/10
Propreté
8,6/10
Personnel et service
7,2/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
2/10 Horrible
Emma
Voyage en famille avec de jeunes enfants, Voyage en famille
26 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emma
Séjour de 1 nuit en mai 2024
8/10 Bien
Tracy
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en mai 2024
8/10 Bien
Jen
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jen
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Tessa
Voyage en couple
23 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Tessa
Séjour de 1 nuit en mai 2024
10/10 Excellent
Eric A
20 mai 2024
Eric A
Séjour de 2 nuits en janvier 2024
6/10 Satisfaisant
Karen
Voyage en famille
19 mai 2024
Karen
Séjour de 1 nuit en mai 2024
Réponse de Management le 20 mai 2024
Thank you for your feedback. We're sorry to hear about your experience and will work on updating our photos and addressing the parking concerns to ensure a better stay for our guests in the future.
10/10 Excellent
Denise
18 mai 2024
Denise
Séjour de 2 nuits en mai 2024
Réponse de Management le 20 mai 2024
Thank you for the wonderful review Denise!
4/10 Médiocre
Channie
Voyage en couple
17 mai 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Channie
Séjour de 1 nuit en mai 2024
Réponse de Management le 20 mai 2024
Thank you for your feedback. We appreciate your compliments about our staff and will address the issues you mentioned, including the room lock and the quality of amenities, to enhance our guests' experience.
4/10 Médiocre
Kimberly
Voyage d’affaires
14 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en mai 2024
Réponse de Management le 20 mai 2024
Thank you for your feedback and kind words about our staff. We are actively working on plans for renovations to improve our facilities and enhance your future stays.
4/10 Médiocre
Karen
Voyage en couple
12 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Karen
Séjour de 1 nuit en mai 2024
Réponse de Management le 20 mai 2024
Dear Karen,We greatly apologize if the road noise was unexpected and unpleasant. We hope in the future you will stay with us again. I'd recommend requesting a room on the back to prevent noisy conditions.
10/10 Excellent
Brenda
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brenda
Séjour de 1 nuit en mai 2024
Réponse de Management le 20 mai 2024
Thank you for sharing your experience with us! We're delighted to hear that you found our check-in process seamless and enjoyed the cleanliness and comfort of your room. Rest assured, we'll address the maintenance issues in the bathroom to ensure an even more enjoyable stay next time. We look forward to welcoming you back!
6/10 Satisfaisant
Bertha
Voyage d’affaires
8 mai 2024
Les points forts : Personnel et service
Bertha
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 mai 2024
We're sorry to hear that we didn't meet your expectations during your stay. Your feedback is valuable to us, and we'll strive to make improvements to better accommodate our guests' needs in the future.
10/10 Excellent
Robert
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en avril 2024
Réponse de Management le 8 mai 2024
Thank you for being a valued repeat guest and for your kind words about our responsive staff and comfortable accommodations. We look forward to welcoming you back for another pleasant stay in the future.
8/10 Bien
megan
Voyage d’affaires
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
megan
Séjour de 1 nuit en avril 2024
Réponse de Management le 8 mai 2024
We apologize for the inconvenience caused by street noise during your stay. Your feedback is noted, and we'll do our best to accommodate your room preferences for a quieter experience on your next visit.
10/10 Excellent
William
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en mai 2024
Réponse de Management le 8 mai 2024
We're thrilled to hear you appreciated our polite staff and the renovations. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay soon.
10/10 Excellent
Linda
Voyage en couple
1 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Linda
Séjour de 1 nuit en avril 2024
Réponse de Management le 8 mai 2024
Thank you for acknowledging our friendly staff and sharing your feedback. We apologize for the inconvenience regarding the pool and exercise room closures, and we'll update our website accordingly. We're glad our team could contribute to a pleasant experience, and we'll strive to make improvements where possible.
6/10 Satisfaisant
Bonnie
29 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bonnie
Séjour de 2 nuits en avril 2024
Réponse de Management le 8 mai 2024
Dear Bonnie,We do offer housekeeping service by request only. We apologize for any oversights regarding room service and maintenance, and we'll promptly address these issues to ensure a more pleasant and hygienic experience for our guests in the future.
4/10 Médiocre
mike
Voyage en couple
27 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
mike
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
We apologize for the inconvenience regarding the lack of a chair in your room and the condition of the bathroom tiles. Your feedback is valuable, and we'll address these issues promptly to ensure a more comfortable stay for our guests in the future.
8/10 Bien
Reymon
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reymon
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Thank you for recognizing our courteous front desk staff. We strive to provide exceptional service to all our guests and look forward to welcoming you back on your next visit.
8/10 Bien
Julia
Voyage en famille
21 avr. 2024
Les points forts : Personnel et service
Julia
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
We're pleased to hear that our location was convenient for your needs and that you had a positive experience with our staff. We hope to have the opportunity to welcome you back in the future.
6/10 Satisfaisant
Fa, Edmonds
Voyage d’affaires
20 avr. 2024
Les points forts : Propreté et personnel et service
Fa
Séjour de 2 nuits en avril 2024
Réponse de Management le 29 avr. 2024
We appreciate your feedback and are glad to hear that you found our staff friendly. Rest assured, we continuously strive to maintain cleanliness and address any signs of wear to enhance our guests' experience. We hope to welcome you back for an improved stay in the future.
10/10 Excellent
Veniamin
20 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Veniamin
Séjour de 2 nuits en avril 2024
Réponse de Management le 29 avr. 2024
Thank you for the wonderful review!
6/10 Satisfaisant
Callen
20 avr. 2024
Callen
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
We appreciate your feedback regarding the breakfast options. Your comments will be taken into consideration as we strive to improve our offerings for a better guest experience.
6/10 Satisfaisant
Louis
14 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Louis
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
We're sorry to hear that you didn't enjoy your stay. Please let us know how we can improve to ensure a more satisfying experience in the future.
10/10 Excellent
Linda
13 avr. 2024
Les points forts : Propreté
Linda
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Thank you so much Linda for the wonderful review about our staff!
4/10 Médiocre
Vinod
13 avr. 2024
Vinod
Séjour de 1 nuit en avril 2024
Réponse de Management le 8 mai 2024
We're sorry to hear that we didn't meet your expectations during your stay. Your feedback is valuable to us, and we'll strive to make improvements to better accommodate our guests' needs in the future.
10/10 Excellent
Michael
12 avr. 2024
Michael
Séjour de 1 nuit en mars 2024
Réponse de Management le 29 avr. 2024
Thank you Michael for the great score!
4/10 Médiocre
Dirk
11 avr. 2024
Dirk
Séjour de 1 nuit en avril 2024
Réponse de Management le 8 mai 2024
We're sorry to hear that we didn't meet your expectations during your stay. Your feedback is valuable to us, and we'll strive to make improvements to better accommodate our guests' needs in the future.
10/10 Excellent
Lovella
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovella
Séjour de 1 nuit en mars 2024
Réponse de Management le 29 avr. 2024
Thank you for the wonderful score Lovella!!
6/10 Satisfaisant
Shari
8 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Shari
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
We're sorry to hear that you didn't enjoy your stay. Please let us know how we can improve to ensure a more satisfying experience in the future.
8/10 Bien
Tawni
5 avr. 2024
Tawni
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Thank you so much Tawni for the great review score!!
4/10 Médiocre
Laura
4 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Laura
Séjour de 2 nuits en mars 2024
Réponse de Management le 29 avr. 2024
We apologize for the disturbance caused by the noise and the inconvenience with the balcony lock and hot water. Your feedback is valuable, and we'll take steps to improve these aspects of our accommodations. We hope to have the opportunity to provide you with a more pleasant stay in the future.
4/10 Médiocre
Jill
31 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jill
Séjour de 1 nuit en mars 2024
Réponse de Management le 29 avr. 2024
We apologize for the inconvenience regarding the pool closure and any disappointment it caused. Your feedback will be used to improve our communication processes to ensure a more enjoyable stay for our guests in the future.
10/10 Excellent
Nicholas
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicholas
Séjour de 1 nuit en mars 2024
Réponse de Management le 29 avr. 2024
Thank you Nicholas for the wonderful review!
4/10 Médiocre
Erica
Voyage en famille
24 mars 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Erica
Séjour de 1 nuit en mars 2024
Réponse de Jessica le 25 mars 2024
We sincerely apologize for the multiple issues you encountered during your recent stay with us. Your experience falls far below the standard of service we aim to provide to all of our guests, and we deeply regret any inconvenience or disappointment these issues may have caused you.
8/10 Bien
Kate
24 mars 2024
Kate
Séjour de 1 nuit en mars 2024
Réponse de Management le 29 avr. 2024
Thank you Kate for the great score!
6/10 Satisfaisant
Kimberly
23 mars 2024
Kimberly
Séjour de 1 nuit en mars 2024
Réponse de Jessica le 25 mars 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that the accommodation with three beds suited your needs. However, we apologize for the shortcomings you experienced with our breakfast offerings and the quality of our coffee. Providing a satisfying breakfast experience is important to us, and we're disappointed to learn that we fell short of your expectations in this regard. Your comments will be shared with our team as we work to improve our breakfast selections and ensure that our coffee meets our guests' standards. Regarding the room being partially below ground, we apologize if this aspect of your stay was not to your liking. We understand that preferences vary, and we appreciate your feedback on this matter. We hope that you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.
10/10 Excellent
Kenneth
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 1 nuit en mars 2024
Réponse de Jessica le 25 mars 2024
Thank you for choosing to stay with us!
8/10 Bien
Sarah
21 mars 2024
Les points forts : Propreté
Sarah
Séjour de 2 nuits en mars 2024
Réponse de Jessica le 25 mars 2024
Thank you for choosing to stay with us!
6/10 Satisfaisant
Dawn A.
Voyage en famille, Voyage d’affaires
21 mars 2024
Les points forts : Personnel et service
Dawn A.
Séjour de 1 nuit en mars 2024
Réponse de Jessica le 25 mars 2024
Thank you for sharing your detailed feedback with us. We sincerely apologize for any shortcomings you experienced during your stay. While we're thrilled to hear that our front desk staff left a positive impression with their personable service, we're disappointed to learn about the issues you encountered with the cleanliness of your room's bathroom and the temperature of the hot water. Please rest assured that we take your comments seriously, and we will address these matters with our housekeeping and maintenance teams to ensure that such lapses are not repeated in the future. We hope you'll consider giving us another opportunity to exceed your expectations in the future.
10/10 Excellent
Joyce
19 mars 2024
Les points forts : Propreté
Joyce
Séjour de 1 nuit en mars 2024
Réponse de Jessica le 25 mars 2024
Thank you for choosing to stay with us!
10/10 Excellent
Sara
Voyage en groupe
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 1 nuit en mars 2024
Réponse de Jessica le 25 mars 2024
Thank you so much for your kind words! We're thrilled to hear that you had a pleasant stay with us.
8/10 Bien
Karen
Voyage en couple
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en février 2024
Réponse de M le 14 mars 2024
Dear Karen,Thank you for sharing your experience with us. We are very disheartened to read about your experience with us. Please accept our sincere apologies. We certainly empathize regarding the points you mentioned in your review that you experienced. We will investigate each issue that you have noted to correct and improve our hotel and services. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
10/10 Excellent
Baylie
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Baylie
Séjour de 3 nuits en mars 2024
Réponse de M le 15 mars 2024
Dear Baylie,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team
8/10 Bien
Teresa
Voyage en famille
11 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Teresa
Séjour de 4 nuits en mars 2024
Réponse de Jessica le 12 mars 2024
Thank you Teresa!
10/10 Excellent
Wendy, East Wenatchee
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wendy
Séjour de 1 nuit en mars 2024
Réponse de Jessica le 11 mars 2024
Thank you Wendy!
8/10 Bien
Nora
Voyage en couple
8 mars 2024
Les points forts : Personnel et service
Nora
Séjour de 1 nuit en mars 2024
Réponse de Jessica le 11 mars 2024
Thank you Nora!
10/10 Excellent
Adam
6 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adam
Réponse de Jessica le 11 mars 2024
Thank you Adam!
10/10 Excellent
LeShawn
6 mars 2024
LeShawn
Séjour de 1 nuit en mars 2024
Réponse de Management le 29 avr. 2024
Thank you so much for the great score!