Coffres-forts dans les chambres, bureau

Avis sur Rendezvous Hotel Singapore by Far East Hospitality

4.5 out of 5

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 457 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 421 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 83 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 1002." "

8,6/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Bernard, Levis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wow, extra clean room, pool and hot tub wow! and They accept my early check-in . Thank you
Séjour de 1 nuit en mars 2024
Réponse de Selwyn Lim le 1 avr. 2024
Dear Bernard,Thank you for sharing your experience with us. We're thrilled to hear that you were impressed with our extra clean rooms, as well as our pool facilities. We're delighted that you appreciated our flexibility in accommodating your early check-in request.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

8/10 Bien

Anne

Les points forts : Propreté, personnel et service, confort de la chambre
Hôtel joli , avec un bagagiste très sympa . Accueil aussi très sympa Vilo est souriante et disponible. Chambre très sympa , mini bar gratuit . Salle de bain très fonctionnelle . Toilettes chauffantes avec jets . Peignoirs et pantoufles . Top Ménage n'est pas fait dans les coins Vue moche de notre chambre . Piscine très chouette et très agréable
Séjour de 3 nuits en octobre 2023
Réponse de Manoharan le 24 nov. 2023
Dear Anne,Thanks for sharing your experience! Thrilled you enjoyed the friendly service, well-appointed room, and the extra perks like the free mini bar. Apologies for any oversight in cleaning we'll address that. Despite the room view, we're glad you found the swimming pool enjoyable. Looking forward to your next visit.RegardsManoharan KunjukananAssistant Front Office ManagerRendezvous Hotel Singapore

2/10 Horrible

Jonathan

Séjour de 1 nuit en septembre 2023
Réponse de Rendezvous Hotel Singapore le 14 févr. 2024
Dear Jonathan,We sincerely apologize for falling short of meeting your expectations during your recent stay with us. Your feedback is valuable to us, and we regret that your experience did not reflect the high standards of service and comfort that we strive to provide to all our guests.Please rest assured that we take your feedback seriously, and we will use it to identify areas for improvement. Our aim is to ensure that every guest has a positive and memorable experience with us, and we regret that we did not achieve this during your stay.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,Rendezvous Hotel Singapore"Romance the world"

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel très propre localisé à quelques minutes de 2 bouches de métro (MTR) et à environ 1 km du centre de congrès Suntec. Personnel attentionné.
Séjour de 11 nuits en juin 2023
Réponse de Rendezvous Hotel Singapore le 14 févr. 2024
Dear Julie,Thank you for sharing your positive feedback with us. We're delighted to hear that you found our hotel very clean and appreciated its proximity to MRT stations and the Suntec convention center. It's also great to know that our staff provided attentive service during your stay.We hope to welcome you back to Rendezvous Hotel Singapore in the future.Warm regards,Rendezvous Hotel Singapore"Romance the world'

6/10 Satisfaisant

Nathalie

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Very very long check-in
Hotel was great, clean and comfortable room and great location. However, really frustated with the service. When we got in after 15 hours of travel, the lady at the front desk insisted heavily that the room we had booked (deluxe room, 28 m2) was too small to have the baby cots we had asked for when we made the booking. She wanted us to pay for a very expensive upgrade for a bigger room. We asked to see the room we had booked first, instead she took us to the upgraded room. We asked again to see our room, she wasn't sure if she could show us one, as they were many bookings at the moment (during coronavirus, really?). We said we didn't want the upgrade, she finally showed us a Deluxe Room - offering for a discount on the upgrade on the way... The Deluxe Room was definitely big enough to have the 2 baby cots, but they weren't there. We said we would take it, but then she wanted us to come back once again to reception to sign a document... Come ON ! So basically check-in took one hour, we felt like they were trying to get more money from us by any means, and we had to wait for another half-hour to get the 2 baby cots that we had reserved and some extra towels. Not what you expect after travelling for many hours. Also, when we left, we asked to leave some bags for a few days and then wouldn't allow us to do so, even if we paid, unless we had a return date at the hotel. Lastly, the hotel has shower rooms by the pool if you do a late check-out, but the water is cold.
Séjour de 3 nuits en février 2020
Réponse de Douglas Fernandez le 5 mars 2020
Dear Nathalie, Thank you for your review and we are sorry that you did not have an enjoyable stay. We will review the areas of concerns highlighted for our improvement. The team look forward to hosting you again soon. Kind regards Douglas Fernandez Hotel Manager

8/10 Bien

Christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Séjour de 1 nuit en février 2020
Réponse de Douglas Fernandez le 5 mars 2020
Dear Christophe, Thank you for your review and we are happy that you had an enjoyable stay. The team look forward to hosting you again soon. Kind regards Douglas Fernandez Hotel Manager

10/10 Excellent

Jerome, Paris

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belle hôtel de bon standing. Personnel compétent et agréable. Un excellent séjour.
Séjour de 2 nuits en janvier 2020
Réponse de Douglas Fernandez le 18 févr. 2020
Dear Jerome, Thank you for your review and we are happy that you had an enjoyable stay. The team look forward to hosting you again soon. Kind regards Douglas Fernandez Hotel Manager

8/10 Bien

Sammy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de Douglas Fernandez le 18 févr. 2020
Dear Sammy, Thank you for your rating and we are happy that you had an enjoyable stay. The team look forward to hosting you again soon. Kind regards Douglas Fernandez Hotel Manager

10/10 Excellent

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Bon accueil . Service de bagages très utile lorsque votre avion est tard le soir. Le personnel est toujours prêt à vous aider pour quoique se soit et en plus avec le sourite.
Séjour de 4 nuits en novembre 2019
Réponse de Douglas Fernandez le 3 déc. 2019
Dear Alain, Thank you for your review and we are happy that you had an enjoyable stay. The team look forward to hosting you again soon. Kind regards Douglas Fernandez Hotel Manager

8/10 Bien

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien situé .Personnel compétent et aimable
Séjour de 4 nuits en novembre 2019
Réponse de Douglas Fernandez le 3 déc. 2019
Dear Charles, Thank you for your review and we are happy that you had an enjoyable stay. The team look forward to hosting you again soon. Kind regards Douglas Fernandez Hotel Manager

6/10 Satisfaisant

Philippe

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 9 nuits en octobre 2019

8/10 Bien

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel agréable et bien placé
Hôtel très bien placé à quelques mètres de 2 stations de métro. Idéal pour visiter Singapour. Piscine agréable et calme. Personnel attentif. Bons restaurants aux alentours et un food court en face.
Séjour de 1 nuit en mai 2019

10/10 Excellent

Romain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un bon point d attache
Bon hôtel, bien situé. Petit déjeuner copieux mais peu varié au fil de la semaine. Une deuxième machine à "vrai" café serait appréciable.
Séjour de 5 nuits en avril 2019

8/10 Bien

Lise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien situé.
Séjour de 1 nuit en mars 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 10 nuits en février 2019

6/10 Satisfaisant

Voyageur vérifié

Nous avons beaucoup apprecié: la localisation de l'hotel, le confort de la chambre, la deco du hall, la piscine (mais eau trop froide). Moins apprecié: une odeur de moisi dans la chambre (changement demandé, moins dans la seconde mais gênante quand même).
Séjour de 1 nuit en janvier 2019

6/10 Satisfaisant

Isabelle

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Piscine non chauffée, qualité très moyenne du restaurant et du Club
Séjour de 9 nuits en janvier 2019

10/10 Excellent

Hafid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2018

10/10 Excellent

NICOLAS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice stay in Singapore downtown
Excellent stay in Singapore downtown. Very spacious and nice room, nice breakfast buffet. Very good Wi-Fi connection and helpful handy complimentary cell-phone.
Séjour de 5 nuits en juillet 2018

6/10 Satisfaisant

Graham, Farnham

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The hotel is nice and clean. However, the breakfast area is not the greatest, and you should eat outside. When booking this hotel, please read the fine print and I recommend booking refundable rooms only, as the hotel will not review any special circumstances. Due to this, this hotel is not on my top list for my next visit, shame
Séjour de 2 nuits en mai 2024
Réponse de Selwyn Lim le 21 mai 2024
Dear Graham,Thank you for choosing to stay at Rendezvous Hotel Singapore and for taking the time to share your feedback.We're pleased to hear that you found the hotel nice and clean. However, we regret that your experience with our breakfast area did not meet your expectations. We appreciate your suggestion and will take it into consideration as we work to improve our guest experience.We understand your concerns regarding the booking policies. We always recommend our guests review the terms and conditions before booking. Your feedback is valuable, and we will consider it when evaluating our policies.We hope you will reconsider and give us another opportunity to provide you with a better experience in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

8/10 Bien

YUN JONG

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great service from staff. Thanks for the surprise birthday card and cake. The beds are comfortable. A prompt service was provided upon request. Unfortunately, we couldn't use the swimming pool due to work. That was let down. Hotel offered a free lift to the sister hotel's swimming pool but that wasn't realistically possible within our tight schedule. Overall great place to stay.
Séjour de 3 nuits en mai 2024
Réponse de Selwyn Lim le 20 mai 2024
Dear YUN JONG,Thank you for taking the time to share your experience at Rendezvous Hotel Singapore!We are thrilled to hear that you enjoyed the surprise birthday card and cake, and that our staff provided great service during your stay. It's wonderful to know that you found the beds comfortable and that our team was prompt in responding to your requests.We apologize for the inconvenience caused by the swimming pool being closed for maintenance. We understand that the alternative arrangement with our sister hotel's pool may not have fit into your tight schedule.Despite this, we are pleased to hear that overall, you had a great stay with us. We look forward to welcoming you back in the future and providing you with an even better experience.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

10/10 Excellent

Adrian Vasile

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We arrived very early in the first day after a 11 hour flight and we wanted to leave luggage at hotel. Instead, we were checkedin and bed upgraded from QS to KS. Fantastic !
Séjour de 2 nuits en mai 2024
Réponse de Selwyn Lim le 20 mai 2024
Dear Adrian Vasile,Thank you for choosing Rendezvous Hotel Singapore and for sharing your fantastic experience with us!We're delighted to hear that we could accommodate your early arrival after your long flight. It's always our goal to ensure our guests have a comfortable and pleasant stay from the moment they arrive.We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

10/10 Excellent

Vanya

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We thoroughly enjoyed our stay. We chose the Club Room which was well worth all the extras, breakfast was amazing. Great location, easy access to public transport. Many attractions within walking distance. Staff were fabulous and eager to help. Highly recommend staying here.
Séjour de 6 nuits en mai 2024
Réponse de Selwyn Lim le 21 mai 2024
Dear Vanya,Thank you for choosing Rendezvous Hotel Singapore and for sharing your wonderful experience with us.We're delighted to hear that you thoroughly enjoyed your stay, especially in the Club Room. It's great to know that you found the extras and breakfast to be amazing. Our prime location with easy access to public transport and nearby attractions is indeed one of our highlights, and we're glad it contributed to your enjoyable stay.Your kind words about our staff are much appreciated. We strive to provide excellent service and it’s rewarding to hear that our team was fabulous and eager to help.Thank you for highly recommending us. We look forward to welcoming you back for another fantastic stay.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

4/10 Médiocre

Yoonsu

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Selwyn Lim le 15 mai 2024
Dear Yoonsu,Thank you for taking the time to leave a review. We're sorry to hear that your stay did not meet your expectations. Your feedback is important to us, and we'd like to understand more about your experience so we can make necessary improvements.Please feel free to reach out to us directly at frontofc.rhs@fareast.com to discuss any specific issues you encountered. We hope to have the opportunity to better serve you in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

10/10 Excellent

Felix

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent for everything, especially the staffs.
Séjour de 4 nuits en mai 2024
Réponse de Selwyn Lim le 13 mai 2024
Dear Felix,Thank you for your kind words about your recent experience at Rendezvous Hotel Singapore.We're delighted to hear that you found everything excellent during your stay, especially our staff. Providing exceptional service to our guests is our top priority, and we're thrilled that our team members made a positive impression on you.We appreciate your feedback and hope to have the pleasure of welcoming you back for another excellent stay at Rendezvous Hotel Singapore in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

10/10 Excellent

Brin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mai 2024
Réponse de Selwyn Lim le 13 mai 2024
Dear Brin,Thank you for taking the time to leave us a 5-star rating!We're thrilled that you had an excellent experience at Rendezvous Hotel Singapore. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations during your stay.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

8/10 Bien

HIROYUKI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MRTベンクーレンまで数十秒、ドービー•ゴード、ブラス•バサーも徒歩圏内。バス停も目の前にあり移動にはあまり困らない。 建物は古いが部屋は綺麗だったので問題なく、1階にセブンイレブンがあるのでちょっとしたものを買うには便利なホテル。
Séjour de 3 nuits en mai 2024
Réponse de Selwyn Lim le 8 mai 2024
Dear HIROYUKI,Thank you for sharing your recent experience at Rendezvous Hotel Singapore.We're delighted to hear that our central location near Bencoolen, Dhoby Ghaut, and Bras Basah MRT made getting around Singapore convenient for you. It's great to know that you found our rooms clean and comfortable, despite the age of the building. We take pride in maintaining high cleanliness standards to ensure a pleasant stay for our guests.Additionally, we're pleased that you found the presence of a convenience shop on the first floor convenient for your needs.We appreciate your kind words and hope to have the pleasure of welcoming you back to Rendezvous Hotel Singapore for another enjoyable stay in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

10/10 Excellent

Naoki

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well maintained facility, good human service,nicely located.
Séjour de 1 nuit en mai 2024
Réponse de Selwyn Lim le 8 mai 2024
Dear Naoki,Thank you for taking the time to share your feedback with us.We're delighted to hear that you found our facility well-maintained and our service to be of high quality. Providing excellent service is at the core of our values, and we're pleased to know that our team met your expectations.Additionally, we're glad that you found our location convenient for your needs.We appreciate your kind words and hope to have the pleasure of welcoming you back to Rendezvous Hotel Singapore for another enjoyable stay in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

10/10 Excellent

Carole

Les points forts : Propreté et personnel et service
great location for walking to many properties
Séjour de 2 nuits en février 2024
Réponse de Selwyn Lim le 3 mai 2024
Dear Carole,Thank you for you recent stay with us at Rendezvous Hotel Singapore and for sharing your experience with us.We're delighted to hear that you found our location to be great for walking to many nearby attractions and properties. Exploring the area on foot can truly offer a unique and enriching experience, and we're thrilled that our hotel's proximity added to your convenience and enjoyment during your stay.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

8/10 Bien

Thian Eng, Singapore

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The club lounge has too little food choices, The carpet at corridor is rather smelly, need to keep dry.
Séjour de 5 nuits en avril 2024
Réponse de Selwyn Lim le 3 mai 2024
Dear Thian Eng,Thank you for sharing your feedback following your recent stay at Rendezvous Hotel Singapore.We appreciate your comments regarding the food choices in our club lounge and the condition of the corridor carpet. Please accept our sincere apologies for any inconvenience caused by these issues. Rest assured, we will address these concerns with our team to ensure improvements are made.Your feedback is invaluable to us as we continuously strive to enhance the experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

8/10 Bien

Ying

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very close to subways. many restaurants near by. The room size is much bigger than surrounding hotels at almost same price.
Séjour de 4 nuits en avril 2024
Réponse de Selwyn Lim le 29 avr. 2024
Dear Ying,Thank you for choosing Rendezvous Hotel Singapore and for taking the time to share your experience with us.We're delighted to hear that you enjoyed our hotel's convenient location near the subways and the plethora of nearby restaurants. It's also great to know that you found our room size to be larger compared to surrounding hotels, offering excellent value for your stay.We look forward to welcoming you back for another enjoyable experience in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

10/10 Excellent

ALBERT

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed 7 nights, property tidy, a bit musty when we first opened superior room opened curtains let the sun in cleared the musty smell. Room large towels etc renewed each day. Hotel walkable distance to central city plus tube outside main doors. Excellent to get anywhere, Bought the breakfast package , excellent, pool we used daily also excellent with well equipped gym. Singapore very hot and humid this time of year the pool was essential,.
Séjour de 7 nuits en avril 2024
Réponse de Selwyn Lim le 29 avr. 2024
Dear ALBERT,Thank you for choosing to stay with us at Rendezvous Hotel Singapore for your recent trip.We're delighted to hear that you enjoyed your stay and that our property's cleanliness and amenities met your expectations. It's wonderful to know that our spacious rooms, daily towel renewal, and convenient location contributed to a comfortable experience.We're glad you found our breakfast to be excellent and that you were able to make use of our pool and well-equipped gym daily, especially in Singapore's hot and humid weather.Thank you for your positive feedback, and we look forward to welcoming you back for another excellent stay in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

6/10 Satisfaisant

Atsuko, YOKOHAMASHI HODOGAYAKU

Voyage en groupe
Les points forts : Propreté
Les points faibles : Équipements
設備は古かったけれど、清掃はきれいにされていた。誤ってコンセントをショートさせてしまったが、すぐに対応してくれた。
Séjour de 3 nuits en avril 2024
Réponse de Selwyn Lim le 24 avr. 2024
Dear Atsuko,Thank you for choosing to stay with us at Rendezvous Hotel Singapore and for sharing your experience.We're pleased to hear that despite encountering an issue with the outlet, our team was able to promptly address and resolve it for you. Ensuring the safety and comfort of our guests is our top priority.We appreciate your understanding regarding the equipment, and we strive to maintain cleanliness and functionality throughout the hotel.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

10/10 Excellent

MAYU

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Selwyn Lim le 17 avr. 2024
Dear MAYU,Thank you for choosing to stay at Rendezvous Hotel Singapore and for taking the time to leave us a perfect rating.We're thrilled to hear that you had an excellent experience during your stay with us. Providing exceptional service and ensuring our guests' satisfaction are our top priorities, and we're delighted to know that we met your expectations.If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

10/10 Excellent

Sukhwinder

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Selwyn Lim le 17 avr. 2024
Dear Sukhwinder,Thank you for choosing to stay at Rendezvous Hotel Singapore and for taking the time to leave us a perfect rating.We're thrilled to hear that you had an excellent experience during your stay with us. Providing exceptional service and ensuring our guests' satisfaction are our top priorities, and we're delighted to know that we met your expectations.If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

4/10 Médiocre

Vince, Craignish

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Reported issue with shower on day 1 of 4.still not fixed when we checked out. We were told shower was going to be looked at on the day. Bad communications with the man behind the reception desk. Windows were filthy could do with room renovations.
Séjour de 4 nuits en avril 2024
Réponse de Selwyn Lim le 9 avr. 2024
Dear Vince,Thank you for bringing your concerns to our attention.We sincerely apologize for the inconvenience you experienced during your recent stay at Rendezvous Hotel Singapore. It is regrettable to hear that the reported issue with the shower was not addressed promptly and that there was a lack of communication regarding its status. Rest assured, we take such matters seriously, and we will investigate this issue further to ensure that appropriate action is taken.Furthermore, we apologize for any dissatisfaction with the cleanliness of the windows and any inconvenience caused by the condition of your room. Your feedback is important to us, and we will address these areas for improvement with our housekeeping and maintenance teams.We appreciate your patience and understanding, and we apologize for falling short of your expectations. Your feedback helps us to continually improve our services, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

2/10 Horrible

Flight Centre

Séjour de 3 nuits en mars 2024
Réponse de Selwyn Lim le 29 avr. 2024
Dear Flight Centre,Thank you for choosing to stay at Rendezvous Hotel Singapore.We're sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would like to learn more about your concerns to improve our services.Please feel free to reach out to our team directly to discuss your stay further. We are committed to ensuring all our guests have a pleasant experience, and we apologize for any inconvenience you may have experienced during your time with us.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

8/10 Bien

George

Les points forts : Propreté et personnel et service
We stayed in the property for 1 night. The pool is nice and the location is good (it is right next to Bencoolen metro station and is well connected to everywhere we wanted to visit). The hotel was a little tired though
Séjour de 1 nuit en mars 2024
Réponse de Selwyn Lim le 28 mars 2024
Dear George,Thank you for choosing to stay at Rendezvous Hotel Singapore and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location and the pleasant experience at our pool.We appreciate your feedback regarding the condition of the hotel. Please rest assured that we take all guest feedback seriously, and we will review your comments with our team to identify areas for improvement.We hope to have the opportunity to welcome you back for another stay in the future and provide you with an even better experience.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

8/10 Bien

TADAAKI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
コスパで考えたら十分に満足できるホテルです。従業員の方のサービス精神はとても気持ち良いです。設備なども不便を感じることもありません。
Séjour de 4 nuits en mars 2024
Réponse de Selwyn Lim le 27 mars 2024
Dear TADAAKI,Thank you for choosing to stay at Rendezvous Hotel Singapore and for sharing your feedback with us. We are delighted to hear that you found our hotel satisfactory in terms of value and that you had a pleasant experience with our service-oriented staff.It's great to know that our facilities met your expectations and that your stay went well.We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

8/10 Bien

Jayraj

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mars 2024
Réponse de Selwyn Lim le 27 mars 2024
Dear Jayraj,Thank you for choosing to stay at Rendezvous Hotel Singapore. We appreciate your positive rating and are delighted to know that you had a satisfactory experience during your stay with us.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

8/10 Bien

Lorraine

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice property.
Séjour de 2 nuits en décembre 2023
Réponse de Selwyn Lim le 27 mars 2024
Dear Lorraine,Thank you for your positive feedback regarding your recent stay at Rendezvous Hotel Singapore.We are pleased to hear that you found our property to be to your liking. Your satisfaction is our utmost priority, and we are delighted that we could contribute to a pleasant experience during your time with us.We hope to have the pleasure of welcoming you back in the near future for another enjoyable stay.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

4/10 Médiocre

Hans Peter

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Frühstücksraum kalt wie ein Kühlschrank und auch auf mehrfache Reklamation reagiert das Personal nicht
Séjour de 1 nuit en mars 2024
Réponse de Selwyn Lim le 20 mars 2024
Dear Hans Peter,Thank you for sharing your feedback regarding your recent experience at our hotel.We sincerely apologize for the inconvenience you experienced with the temperature in the breakfast room and for the lack of response from our staff despite your complaints. This does not meet the high standards of service we strive to provide, and we will address this issue with our team to ensure it does not happen again in the future.Your feedback is invaluable to us as we continuously work to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

8/10 Bien

Brian

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I thought the hotel was fine. Great location, experienced, friendly staff, very professional. Only complaint from me is the dirty and falling apart carpet in the hallways.
Séjour de 3 nuits en mars 2024
Réponse de Selwyn Lim le 18 mars 2024
Dear Brian,Thank you for choosing to stay at Rendezvous Hotel Singapore and for sharing your feedback with us.We're pleased to hear that you found our hotel to be in a great location and that you experienced friendly and professional service from our staff. Your kind words are greatly appreciated.We apologize for any inconvenience caused by the condition of the carpets in the hallways. Please rest assured that we take your feedback seriously, and we will address this matter to ensure that cleanliness standards are upheld throughout the hotel.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

8/10 Bien

Danny

👍
Séjour de 3 nuits en mars 2024
Réponse de Selwyn Lim le 18 mars 2024
Dear Danny,Thank you for choosing to stay at Rendezvous Hotel Singapore and for taking the time to leave a review.We're delighted to hear that you had a positive experience during your stay. Your rating is greatly appreciated, and we're glad that you found your time with us enjoyable.We value your feedback and strive to provide the best possible experience for all our guests.We hope to have the pleasure of welcoming you back to our hotel in the future for another memorable stay.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

8/10 Bien

Roger

Les points forts : Propreté et personnel et service
Good location with 2 MRT stations within couple of minutes walk. It's an old, historic property which gives it some character and also quite large rooms. Sometimes you notice the age of the property but this is counterbalanced by the very reasonable price by Singapore standards.
Séjour de 4 nuits en mars 2024
Réponse de Selwyn Lim le 15 mars 2024
Dear Roger,Thank you for choosing to stay at Rendezvous Hotel Singapore and for sharing your feedback with us. We're pleased to hear that you found our location convenient with easy access to nearby MRT stations.As an older property with historic significance, we do our best to maintain our facilities to ensure a comfortable stay for our guests. We appreciate your understanding regarding any signs of age you may have noticed during your visit. Your comment on our reasonable pricing by Singapore standards is noted, and we're glad you found value in your stay with us.We hope to have the opportunity to welcome you back for another visit in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

2/10 Horrible

Hans Peter

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Aircondition in the breakfastroom is like a freezer. Management is unable or unwilling to increase tempreture although we complained every day.
Séjour de 4 nuits en mars 2024
Réponse de Selwyn Lim le 13 mars 2024
Dear Hans Peter,Thank you for choosing to stay with us and for taking the time to share your feedback regarding your recent experience.We sincerely apologize for any discomfort you experienced due to the air conditioning temperature during breakfast. Please know that your concerns have been brought to the attention of our breakfast provider, and we will work together with them to address this issue promptly to ensure a more comfortable environment for our guests.Your feedback is invaluable to us as we continuously strive to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

8/10 Bien

CHIPYUNG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Selwyn Lim le 8 mars 2024
Dear CHIPYUNG,Thank you for choosing to stay at Rendezvous Hotel Singapore and for taking the time to leave us a rating. We are pleased to hear that you had a positive experience during your time with us.We hope to have the pleasure of welcoming you back to our hotel in the near future for another enjoyable stay.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Centrally located. Staff is excellent
Séjour de 3 nuits en février 2024
Réponse de Selwyn Lim le 23 févr. 2024
Dear Paul,Thank you for choosing Rendezvous Hotel Singapore and for sharing your feedback with us!We're delighted to hear that you enjoyed our central location and that our staff provided you with excellent service throughout your stay. Guest satisfaction is our top priority, and we're thrilled that our team contributed to making your experience memorable.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

10/10 Excellent

Audi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
โรงแรมเดินทางสะดวก ห้องพักกว้างใหญ่ ห้องอาหารมีอาหารให้เลือกเลยอะ อร่อย
Séjour de 1 nuit en février 2024
Réponse de Selwyn Lim le 21 févr. 2024
Dear Audi,Thank you for taking the time to share your experience at Rendezvous Hotel Singapore!We are delighted to hear that you enjoyed your stay with us and found our hotel to be conveniently located. It's wonderful to know that you appreciated our spacious rooms and delicious food options available at the restaurant. Providing a comfortable and satisfying experience for our guests is our top priority, and we are thrilled that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"

10/10 Excellent

Gunalan, Ann Arbor

Séjour de 7 nuits en février 2024
Réponse de Selwyn Lim le 22 mars 2024
Dear Gunalan,Thank you for taking the time to rate your recent stay at Rendezvous Hotel Singapore with a perfect score!We are delighted to see that you had a fantastic experience with us. Your 5-star rating is greatly appreciated and serves as motivation for our team to continue delivering exceptional service.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Selwyn LimHotel ManagerRendezvous Hotel Singapore"Romance the world"