Avis sur Riu Guanacaste - All Inclusive
Riu Guanacaste - All Inclusive
Sardinal de Carrillo, Playa Matapalo, Sardinal, Guanacaste
Avis
7,6
Bien
8,2/10
Propreté
8,2/10
Personnel et service
7,8/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille, Voyage en groupe
8 juil. 2022
Les points forts : Propreté et équipements
Séjour de 4 nuits en juillet 2022
8/10 Bien
elaine
20 nov. 2021
Les points forts : Personnel et service
Bel hôtel qui demande rénovation dans les chambres
elaine
Séjour de 3 nuits en novembre 2021
6/10 Satisfaisant
Shantel
Voyage en couple
27 mai 2024
Les points forts : Personnel et service
Shantel
Séjour de 5 nuits en mai 2024
2/10 Horrible
Randy A
Voyage en famille avec de jeunes enfants, Voyage en famille
27 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Randy A
Séjour de 5 nuits en mai 2024
2/10 Horrible
Boadnarine
Voyage en famille
27 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Boadnarine
10/10 Excellent
Allison
Voyage en groupe
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allison
Séjour de 6 nuits en mars 2024
8/10 Bien
Ketulkumar, Monroe Township
Voyage en groupe
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ketulkumar
Séjour de 3 nuits en avril 2024
10/10 Excellent
josue
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
josue
Séjour de 6 nuits en mai 2024
10/10 Excellent
Robin
Voyage en famille, Voyage en groupe
26 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Robin
Séjour de 6 nuits en mai 2024
2/10 Horrible
Amarnath G, Iselin
Voyage en famille avec de jeunes enfants
25 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Amarnath G
Séjour de 5 nuits en mai 2024
6/10 Satisfaisant
Elaine
Voyage en famille
25 mai 2024
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Elaine
Séjour de 4 nuits en mai 2024
2/10 Horrible
nicole
Voyage en famille
23 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
nicole
Séjour de 3 nuits en mai 2024
10/10 Excellent
Judith
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Judith
Séjour de 3 nuits en mars 2024
6/10 Satisfaisant
Nadiya
Voyage en famille
22 mai 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Nadiya
Séjour de 5 nuits en mai 2024
Réponse de Hotel Riu Guanacaste le 23 mai 2024
Dear Nadiya,We really appreciate you taking the time to share your feedback with us.We are disheartened to read that your stay did not exceed expectations and that you were unable to feel entirely relaxed during your time with us.We will do what we can within our power to work on these issues, therefore, we will share your impressions to our team and we hope we have the opportunity of welcoming you back in the future to impress you.Best Regards,Hotel Riu GuanacasteOnline Reputation Manager
2/10 Horrible
sara
Voyage en couple
20 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
sara
Séjour de 5 nuits en mai 2024
Réponse de Hotel Riu Guanacaste le 23 mai 2024
Dear Sara,Thank you for your review and feedback following your recent visit. It is disappointing to read that of your discomfort and that you did not have an enjoyable stay. We are sorry for not delivering the experience you expected from us.Your comments will be shared with the management department so that we can look into this more thoroughly to ensure that we improve our services.Best Regards,Hotel Riu GuanacasteOnline Reputation Manager
10/10 Excellent
John
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 3 nuits en mai 2024
10/10 Excellent
Andrea
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 3 nuits en mai 2024
Réponse de Hotel Riu Guanacaste le 27 mai 2024
Dear Andrea,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Loving Regards, Andrea,Hotel Riu GuanacasteOnline Reputation Manager
10/10 Excellent
Silva
Voyage en famille avec de jeunes enfants
18 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Silva
Séjour de 7 nuits en mai 2024
8/10 Bien
Denise
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Denise
Séjour de 7 nuits en mai 2024
8/10 Bien
Danny
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danny
Séjour de 8 nuits en mai 2024
2/10 Horrible
Amaya
16 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Amaya
Séjour de 10 nuits en avril 2024
10/10 Excellent
Yuleine R Garcia
15 mai 2024
Les points forts : Personnel et service
Yuleine R Garcia
Séjour de 5 nuits en mai 2024
10/10 Excellent
Raul
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raul
Séjour de 5 nuits en mai 2024
8/10 Bien
Sara
14 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Sara
Séjour de 5 nuits en mai 2024
Réponse de Online Reputation Manager le 21 mai 2024
Dear Sara,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.Let us point out that the beach is not under our jurisdiction, it is public, but you can be sure that we do what we can.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager
6/10 Satisfaisant
Kyra
Voyage en groupe
13 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kyra
Séjour de 4 nuits en mai 2024
Réponse de Hotel Riu Guanacaste le 16 mai 2024
Dear Kyra,As service is our absolute key value, we are saddened to read about this. It is always our wish to provide the best expirience.We are really sorry for any inconvenience, nevertheless, the management department will be informed.Thank you very much for staying with us.Best Regards,Hotel Riu GuanacasteOnline Reputation Manager
4/10 Médiocre
Manouska
12 mai 2024
Les points faibles : Propreté et personnel et service
Manouska
Séjour de 4 nuits en mai 2024
8/10 Bien
CARIDAD
Voyage en groupe
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CARIDAD
Séjour de 5 nuits en mai 2024
Réponse de Online Reputation Manager le 16 mai 2024
Dear CARIDAD,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu GuanacasteOnline Reputation Manager
10/10 Excellent
Matthew
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthew
Séjour de 8 nuits en mai 2024
Réponse de Online Reputation Manager le 15 mai 2024
Dear Matthew,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu GuanacasteOnline Reputation Manager
8/10 Bien
millie
Voyage en famille avec de jeunes enfants
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
millie
Séjour de 4 nuits en mai 2024
Réponse de Online Reputation Manager le 9 mai 2024
Dear millie,We are pleased with your feedback and would especially like to say how much we appreciate you sharing it with our future guests.Please be assured that we have noted your comments and will address them with the relevant departments.Please know that we are here, and we continue to improve every day, so that when you return you will have an even better experience than the one you had.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager
2/10 Horrible
Hemchandra
Voyage en groupe
7 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hemchandra
Séjour de 3 nuits en mai 2024
Réponse de Online Reputation Manager le 9 mai 2024
Dear Hemchandra,Thank you for taking the time to leave us a review.As service is one of our key values and we make every effort to please our guests, we regret to find that we may have missed out on some details and that your stay was not perfect. Please rest assured that we will communicate your feedback to our management team in order to improve our guest’s service as we sincerely hope we will have the opportunity to welcome you back again for a true RIU experience! We wish you all the best,Hotel Riu GuanacasteOnline Reputation Manager
2/10 Horrible
Ana Paulina
Voyage en couple
7 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ana Paulina
Séjour de 3 nuits en mai 2024
Réponse de Online Reputation Manager le 9 mai 2024
Dear Ana Paulina,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are sorry that the mentioned inconveniences made you shorten your stay. We really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu GuanacasteOnline Reputation Manager
4/10 Médiocre
Jean-Marie
7 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Jean-Marie
Séjour de 4 nuits en mai 2024
6/10 Satisfaisant
Miriam
6 mai 2024
Les points forts : Propreté
Miriam
Séjour de 6 nuits en avril 2024
8/10 Bien
JANICE
5 mai 2024
JANICE
Séjour de 4 nuits en mars 2024
2/10 Horrible
Bertha
Voyage en couple
5 mai 2024
Les points faibles : Propreté, personnel et service, équipements
Bertha
Séjour de 8 nuits en avril 2024
Réponse de Online Reputation Manager le 6 mai 2024
Apreciada Bertha,Gracias por su comentario, Permita que le comentemos que nos consterna leer su referencia sobre el personal, ya que de forma regular somos halagados por el excelente servicio al cliente que reciben quienes eligen alojarse con nosotros.No sabemos qué pudo sucederle para que se marchara con esas sensaciones.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu GuanacasteOnline Reputation Manager
6/10 Satisfaisant
Joseph
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 6 nuits en avril 2024
Réponse de Online Reputation Manager le 7 mai 2024
Dear Joseph,We would like to thank you for taking the time to review us!While we appreciate your highlight on the staff members dedicated service.We are looking forward to having another chance to welcoming you back in the near future to share a more positive experience with you.Best regards,Hotel Riu GuanacasteOnline Reputation Manager
8/10 Bien
Moiz, herndon
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Moiz
Séjour de 5 nuits en avril 2024
Réponse de Hotel Riu Guanacaste Online Reputation Manager le 7 mai 2024
Dear Moiz,Thank you very much for your fantastic review, we very much appreciate it. It is feedbacks like yours that make our day and make all the efforts worthwhile.The most important thing is that you liked it.Lovely hosting you, Moiz, and we look forward to hosting you again soon.Best wishes,Hotel Riu GuanacasteOnline Reputation Manager
10/10 Excellent
Arthur
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Arthur
Séjour de 3 nuits en avril 2024
Réponse de Hotel Riu Guanacaste Online Reputation Manager le 6 mai 2024
Dear Arthur,We are thrilled to learn you loved the location and it is rewarding to read you found it to be just right for your well-deserved holidays.We will pass on your great evaluation to our beautiful staff.Thank you very much.We hope you will stop by again.Kindest Regards,Hotel Riu GuanacasteOnline Reputation Manager
8/10 Bien
Frank, addison
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Frank
Séjour de 5 nuits en avril 2024
Réponse de Hotel Riu Guanacaste Online Reputation Manager le 6 mai 2024
Dear Frank,Thank you very much for taking the time to share your comments with us.However, we are disheartened to read that your stay was overshadowed by the negative aspects and that you were not able to feel completely relaxed during your stay with us.We will do our best to work on these issues, your impressions will be shared with our team and we hope to have the opportunity to welcome you back in the future to impress you.Best Regards,Hotel Riu GuanacasteOnline Reputation Manager
10/10 Excellent
Jason
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 9 nuits en avril 2024
Réponse de Online Reputation Manager le 2 mai 2024
Dear Jason,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager
10/10 Excellent
Ethan K
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ethan K
Séjour de 4 nuits en avril 2024
Réponse de Hotel Riu Guanacaste Online Reputation Manager le 7 mai 2024
Dear Ethan K.,It is wonderful to learn you enjoyed your stay.Thank you very much for taking the time to share your valuable feedback, following your recent stay at our hotel.We love working for our guests, your fabulous evaluation makes us want to continue improving.Hoping to see you again very soon!Warmest Greetings, Ethan,Hotel Riu GuanacasteOnline Reputation Manager
8/10 Bien
Francisco
Voyage en couple
29 avr. 2024
Les points forts : Propreté et personnel et service
Francisco
Séjour de 8 nuits en avril 2024
Réponse de Online Reputation Manager le 7 mai 2024
Dear Francisco,Thank you so much for visiting us and posting this review. We are glad that overall you enjoyed your stay, and appreciated the service. It would be great to see you again soon. Until then, all the best! Hotel Riu GuanacasteOnline Reputation Manager
10/10 Excellent
William
Voyage en famille, Voyage en groupe, Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 2 mai 2024
Dear William,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager
10/10 Excellent
Spencer
Voyage en famille, Voyage en groupe
28 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Spencer
Séjour de 9 nuits en avril 2024
Réponse de Hotel Riu Guanacaste Online Reputation Manager le 6 mai 2024
Dear Spencer,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Kindest wishes, Spencer!Hotel Riu GuanacasteOnline Reputation Manager
10/10 Excellent
Carlos Ruben
Voyage en famille
28 avr. 2024
Carlos Ruben
Séjour de 10 nuits en avril 2024
Réponse de Online Reputation Manager le 6 mai 2024
Dear Carlos Ruben,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu GuanacasteOnline Reputation Manager
10/10 Excellent
Stephania Hoyos
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephania Hoyos
Séjour de 7 nuits en avril 2024
Réponse de Online Reputation Manager le 3 mai 2024
Dear Stephania Hoyos,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager
4/10 Médiocre
Sharieka
Voyage en groupe
26 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Sharieka
Séjour de 3 nuits en avril 2024
6/10 Satisfaisant
Amber Fern
Voyage en groupe
25 avr. 2024
Les points forts : Propreté
Amber Fern
Séjour de 7 nuits en avril 2024
Réponse de Online Reputation Manager le 2 mai 2024
Dear Amber Fern,Thank you for your comment, We are sorry to hear that you left with those feelings about our facilities. Please know that we would have been more than happy to assist you during your stay, with both the housekeeping and maintenance departments always ready to assist with the wellbeing of our guests.On the other hand, we regret not having lived up to your expectations as far as our wide and varied gastronomic offer is concerned.We have a team of chefs who work hard every day to please the many palates that visit us, and we note that in your case this was not the case.We would like you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We hope that you will give us the opportunity to welcome you back to one of our facilities and that we will be able to offer you the wonderful service and 100% satisfactory stay that we are accustomed to providing.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager
10/10 Excellent
Crystal
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Crystal
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 2 mai 2024
Apreciada Crystal,Le agradecemos sinceramente por su positiva valoración. Nos llena de alegría saber que cumplimos con sus expectativas y que los aspectos que valora fueron de su agrado durante su estancia. Esperamos sinceramente que regrese pronto para disfrutar nuevamente de nuestro servicio y hospitalidad.Cordialmente, Hotel Riu GuanacasteOnline Reputation Manager
10/10 Excellent
Maureen Elaine, St. Joseph
25 avr. 2024
Maureen Elaine
Séjour de 7 nuits en mars 2024