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Avis sur El Mangroove Papagayo, Autograph Collection

4.5 out of 5
El Mangroove Papagayo, Autograph Collection
Papagayo Bay, Sardinal, Guanacaste

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 275 avis sur 413." "
Note des voyageurs de 8 (Bien), d’après 91 avis sur 413." "
Note des voyageurs de 6 (Satisfaisant), d’après 27 avis sur 413." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 413." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 413." "

9,6/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Benoit

Séjour de 1 nuit en janvier 2024
Réponse de Jonathan Guzmán. le 2 mars 2024
Hello Dear Benoit.Thank you so much for your comment.We can wait to host you again.Kind regards.Jonathan Guzmán: Guest Relation Manager

6/10 Satisfaisant

Driss

Les points forts : Propreté et personnel et service
A couple retreat in Costa Rica.
We spent a week at the hotel in Papagayo. Overall the hotel state is not too bad, rooms are dark and oldish, needs some renovations. There’s no room with sea views, very surpising… Humidity problem inside the rooms, aircon needs to be upgraded. Food menu has to be redone, not tasty and overpriced for what you get. Overall disappointing…
Séjour de 6 nuits en septembre 2023
Réponse de Concierge le 9 sept. 2023
Dear Mr. Driss.I appreciate you leaving us your opinion.I have spoken with the departments involved about each point mentioned.The improvement of our service is day by day, in terms of facilities, part of the concept of our hotel is the low luminosity in the areas, but we are working on this point without losing the originality of the concept.We hope you will give us the opportunity to stay with us again, and meet all of your expectations.Kindly,

6/10 Satisfaisant

Driss

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en août 2023
Réponse de Concierge le 27 août 2023
Greetings from El Mangroove Hotel!Dear Driss,We appreciate your stay with us and look forward to meet you back at El Mangroove.Kind regards,Carlos Amador-ConciergeEl Mangroove Hotel

2/10 Horrible

MICHEL, StJeanSurRichelieu

Séjour de 1 nuit en février 2022

10/10 Excellent

geneviève

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait sauf...
Établissement magnifique. Tout était parfait hormis la propreté de la chambre pour la 2ème nuit. Le café n'avait pas été remis et la chambre pas nettoyée. Les tasses de café étaient restées sur la terrasse, non nettoyées. Seul le lit avait été fait. Pour le reste. Établissement au top.
Séjour de 1 nuit en janvier 2020
Réponse de Jacqueline le 12 mars 2020
Thank you for choosing us. Receiving feedback is important to us!

10/10 Excellent

paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bel hôtel tranquille avec beau resto....le tout avec beaucoup de style. beau séjour relaxe
Séjour de 1 nuit en septembre 2018
Réponse de Eduardo Herrera le 19 sept. 2018
Dear Paul Thank you for your comments, I appreciate the opportunity to be your hosts during your visit to El Mangroove in Costa Rica, your comments are very important and be able to share with our personal involved in your service. Also, I will follow up your comments and I assure you all people will be recognized it. I hope to have the opportunity to greet you in the near future.

8/10 Bien

fonciere, mz

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Joli mais assez American model
Bel hôtel, beaux espaces communs avec une deco assez branchée et une belle piscine type couloir de nage. Bémol: assez typé séminaire avec des groupes de travail (ils ont même un hall à part). Malgré un côté branché finalement clientèle assez quelconque type américaine avec écrans de football us au bar... l Bref joli mais n’attendez pas une expérience particulière.
Séjour de 3 nuits en février 2018
Réponse de Guest Relations Manager le 17 avr. 2018
Dear Guest: Thank you for sharing your experience at the El Mangroove, Autograph Collection. We appreciate your feedback and we Will follow up into this suggestion about the musicand same time we are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo Guest Relations Manager

6/10 Satisfaisant

Alex F, Bruxelles

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bel hotel design mais...
L'hôtel est très design et assez beau. La vue sur la plage est magnifique. Petit déjeuner super. On est éloigné de tout et donc condamné à manger parfois sur place. Le défaut majeur est sans conteste le restaurant de la piscine qui facture un prix prohibitif pour des portions destinées à des enfants. Nous sommes tous sortis de table affamés, même les enfants. Nous avons demandé de rajouter un peu d'avocat dans nos salades qui nous ont été facturés 5 usd chacun, retirés après protestation. Plage de sable noir, pas mal de petits moustiques.
Dear Guest : Thank you for sharing your experience at the El Mangroove, Autograph Collection We appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un endroit où on peut se reposer tout en profitant d'un cadre magnifique.

10/10 Excellent

fabien, noumea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hôtel magnifique
le cadre de l'hôtel est magnifique, reposant et bien pensé les chambres sont très jolies et spacieuses petit bémol l'eau chaude a mis environ 5 minutes à arriver et les prestations de l'hôtel sont élevées

10/10 Excellent

Kat, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect !
New and cosy and fancy and chic. Perfect combo for luxury holidays.

4/10 Médiocre

George

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
In general, hotel was ok, bathroom smells like mold, room was not very spacious. Half of tanning chairs stays reserved. Dinner is only available at one restaurant, very overpriced with small portions. We per-arrange transportation from the airport to the hotel. When we got to the airport no one met us, so we have to take a taxi, but as soon as we arrived we were told that we have to pay regardless. They claimed that driver was there but we just somehow didn't see him (at the video he recorded to prove he was there, no one else was around, however when we arrived there were many drivers there), they blamed us we didn't see him, didn't even apologize that we have to look for a taxi, and it was dark, no wifi, no phone service. The vibe at this hotel was all about money. I would not recommend this place.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Christina

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay at the El Mangroove. The property was lovely and the staff was friendly, kind, attentive and helpful. Look forward to returning to CR in the future.
Séjour de 6 nuits en avril 2024

10/10 Excellent

Wayne

Séjour de 3 nuits en mars 2024

2/10 Horrible

Blake

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wouldn’t go back. Terrible food - a few other guests were sick from the Mediterranean spot (thank god for Haciendo Bleu 5 minutes away, ginger is great too). Drinks take at least 20 minutes. Unfriendly front desk staff (rest of the staff was nice and wanted to help but clearly work out of fear). It’s in a swamp, not the nicest areas around here. Bugs in all rooms. Weird vibes as half of this is an adults only resort and the other half is full families. The lighting (very dark and poorly pointed) and finishes are all junk as it’s falling apart (tile and decking were cutting many people in the pool). Strips of attitude that does go is pulling up like cheap carpet. I don’t know exactly how to put it in works other than a bad episode of the white lotus where you go to die. Luckily we made friends with a number of people staying and made the most of it but look around. It is not a Marriott grade resort,
Séjour de 3 nuits en février 2024

10/10 Excellent

Sevda

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place for a high end getaway
Séjour de 9 nuits en janvier 2024
Réponse de Jonathan Guzmán. le 6 mars 2024
Hello Dear Stephanie.Thank you so much for your comments.We cant wait to host you againKind Regards.Jonathan Guzmán: Guest Relation Manager.

4/10 Médiocre

Richard

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rundown and Dirty
Very disappointing stay. If you are going to market a rundown and poorly maintained hotel as mid-level luxury, then it should at least be clean and well managed. Our room smelled terrible, had mold growing in the sink and shower, had dirty and stained surfaces throughout. Unfortunately, the same was true in all other areas of the resort as is evident in the photos. The pool was full of leaves and other debris and couldn't really be used. When someone did finally decide to clean something, it was a staff member using a leaf blower right next to the chairs we were using. We also got a nice wakeup call at 6:30am when someone decided it would be a good time to use a blower right outside our window. During our two-week journey across Costa Rica, our stay at the El Mangroove was the absolute low point. We ended up staying only a single day, but even that was too long. ** Since the lack of cleanliness kept us from eating at the hotel, we did find a nice little local restaurant (La Marina) about 15 minutes away by car. We would highly recommend if you're looking for a local experience.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Andrew

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jonathan Guzmán. le 6 mars 2024
Hello Dear Stephanie.Thank you so much for your comments.We cant wait to host you againKind Regards.Jonathan Guzmán: Guest Relation Manager.

6/10 Satisfaisant

Rachel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I am not in the wedding party
The place is amazing. Excellent food, rooms are so comfortable and the pools are beautiful. Only problem…there was a huge wedding going on across from our room. The music was so loud until 10pm that is all you could hear at the restaurants, pools, and in our room. El Mangrove prides itself on Eco Friendless and the noise pollution was out of control. It would have been nice to get just a heads up about the wedding so we would know in advance and be prepared
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Mike

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en janvier 2024

6/10 Satisfaisant

Shanna

Les points forts : Personnel et service et équipements
Pros Staff was very nice. Very quiet place to stay. Maid service was very attentive to details Beautiful pool and beach area! Loved those Cons Its a minimum of 20 minutes driving from anywhere Our room had no hot water- they did fix it within the hour Our coffee pot wouldn’t work. They did fix it The coffee pot had old water with bugs floating in Our biggest issue was with Expedia. They advertised this as all inclusive. I had the screen shots of this. When we got there we were told it was not. We called Expedia and said it was in the fine print. I asked what about the very large letters saying all inclusive. They said it wasn’t their problem. Don’t believe I can use Expedia again
Séjour de 3 nuits en janvier 2024

10/10 Excellent

elizabeth

Voyage en famille
Les points forts : Équipements
This is a top notch hotel and provides everything you need. Abundant pools, great food choices and a great staff. Highly recommend.
Séjour de 3 nuits en janvier 2024
Réponse de Concierge le 20 janv. 2024
Hi Elizabeth.We are very happy to heard that.Thank you again for sharing your experience.We hope to see youy soon in our property.Best

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect!
Séjour de 2 nuits en janvier 2024
Réponse de Jonathan Guzmán. le 6 mars 2024
Hello Dear Stephanie.Thank you so much for your comments.We cant wait to host you againKind Regards.Jonathan Guzmán: Guest Relation Manager.

10/10 Excellent

aschen-leighe, milwaukee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jonathan Guzmán. le 6 mars 2024
Hello Dear Aschen-leigheGreetings from El Mangroove and thanks for you comments.Kind regards.Jonathan Guzmán- Guest Relations Manager

4/10 Médiocre

Matt, Bozeman

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We paid nearly $500/night for a room with a view of a chain link fence and construction behind it, the room had a hint of sewer gas smell which was in the bedding, and they wouldn’t move us to another room. We ordered room service the first night and my wife got food poisoning and spent our three days at the hotel in the room very sick, and the staff responded to us with, “you should have told us of any allergies you had before ordering”, completely ignoring it was food poisoning from a margherita pizza! Huge disappointment from a Marriot hotel and for ruining our 25th wedding anniversary trip and first time to Costa Rica. I’ll never stay at an AC Marriot hotel again.
Séjour de 3 nuits en janvier 2024
Réponse de Jonathan Guzmán. le 6 mars 2024
Hello Dear Matt.Greetings from El Mangroove.Apologies for the inconvenience on the property.I want to contact you, if you can share with me your email address, I will be more than glad.Looking forward to hearing from you.Kind regards.Jonathan Guzmán- Guest Relation Manager

6/10 Satisfaisant

Victoria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The property is beautiful and built exclusively by and for the environment it is in. Only one complaint: their room cleaning team is lacking.
Séjour de 6 nuits en janvier 2024
Réponse de Jonathan Guzmán. le 2 mars 2024
Hello Dear Victoria.Greetings from El Mangroove.Thank you su much for your comment, we feel so glad to heard that you enjoyed the property, and regarding the HSKP team, we so apologies for the invonvenience. We will do a following up with our team.Kind Regards.Jonathan Guzmán: Guest Relation Manager.

10/10 Excellent

Richard

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2023
Réponse de Jonathan Guzmán. le 1 mars 2024
Hello Dear Richard.Thank for your post.We can wait to hosst you again.Kind regards.Jonathan Guzman: Guest Relation Manager.

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I celebrated my birthday and there was a hiccup on the first night. However they took accountability and made sure that the rest of the stay was magical. Jesus was amazing. The staff was always friendly and safety was very important to this team. Was able to get transportation to wherever we wanted to go. Airport transportation was a little pricey but glad they had it in place. Food was good.
Séjour de 3 nuits en décembre 2023

6/10 Satisfaisant

muhammad

Voyage en famille
Les points forts : Propreté et équipements
Food was not tasty at all
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Sami

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed here for a week as a family. Everything was exceptional. Despite construction in the neighboring area, there was no disruption. Staff was great. Location is excellent. A separate pool provided a nice escape for the adults and the kids didn’t want to leave the pool and play area all day.
Séjour de 6 nuits en août 2023
Réponse de Concierge le 24 août 2023
Greetings from El Mangroove Hotel!Dear Sami, We appreciate your comments and continue working to provide the best experience. Thank you for allowing us to be part of this trip in Costa Rica. We hope to have you back at El Mangroove.Best regards,Carlos AmadorConcierge-El Mangroove Hotel

10/10 Excellent

Rodney

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was awesome, all of them. The food was great and had options of three different restaurants. Would definitely recommend to go there!
Séjour de 8 nuits en juillet 2023
Réponse de Concierge le 24 août 2023
Greetings from El Mangroove Hotel!Dear Rodney, We appreciate your comments. We continue working to provide with the best experience. We hope to have you back at El Mangroove.Best regards,Carlos AmadorConcierge-El Mangroove Hotel

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel and staff
Séjour de 4 nuits en juillet 2023
Réponse de Concierge le 24 août 2023
Greetings from El Mangroove Hotel!Dear Jose, Thank you so much for your comments. We continue working to provide with the best experience. We hope to have you back at El Mangroove.Best regards,Carlos AmadorConcierge-El Mangroove Hotel

6/10 Satisfaisant

Kamal Ahmad, Dearborn

Séjour de 1 nuit en juillet 2023
Réponse de Concierge le 26 juil. 2023
Dear Mr. Ahmad,Thank you so much for letting us be your hosts in Costa Rica. We hope you enjoyed from El Mangroove, we look forward for your next visit with us.Best regards,

10/10 Excellent

assi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super friendly people and staff, amazing food and so green and clean.
Séjour de 5 nuits en juin 2023
Réponse de Concierge le 29 juin 2023
Greetings From El Mangroove Hotel!Dear Assi,We are very glad you could enjoy from our property and the beauties of Costa Rica.We look forward to your next visit with us!Warm regards,

10/10 Excellent

Ho Ying

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, safe and comfortable.
Séjour de 2 nuits en mai 2023
Réponse de Concierge le 26 mai 2023
Greetings from El Mangroove Hotel!Dear Ho,We appreciate your visit and hope you have enjoyed from the beauties of our country.It was nice to have you on our property and hope to have you back!Best,

6/10 Satisfaisant

Ricardo

Voyage en groupe
Les points forts : Propreté et personnel et service
Underwhelming dining choices, breakfast is not included in an overpriced experience. Limited beachfront, better spots elsewhere.
Séjour de 3 nuits en mai 2023
Réponse de Concierge le 23 mai 2023
Dear Mr. Ricardo, Greetings from El Mangroove!We appreciate your comments.We are doing our best to make dinning options for all our costumers. Regarding our breakfast, we have buffet style and a la carte menu, some reservations comes with breakfast incluided, the ones that does not can choose between the options I mentioned.Once again, thank you for your visit.Kindly,Concierge Department

10/10 Excellent

Alexander, Miami Beach

Séjour de 1 nuit en mai 2023

10/10 Excellent

Aida

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice resort! Great staff, convenient access to the beach, good restaurants on premises.
Séjour de 2 nuits en avril 2023
Réponse de Concierge le 2 mai 2023
Dear Aida,Greetings from El Mangroove!Is good to know you enjoyed our gastronomy. Each of the restaurants has a unique concept and different from each other.Regarding the beach, we are glad to hear that you were able to enjoy the sunsets and the calm waters of Playa Panama.Thank you for your visit.

6/10 Satisfaisant

Wendy

Les points forts : Propreté
Construction ongoing and noisy near one building/set of rooms. All day including Sunday.
Séjour de 3 nuits en avril 2023
Réponse de Concierge le 23 avr. 2023
Dear Ms. Wendy.Good morning, we apologize for this inconvenience.We hope that this inconvenience has only affected part of your stay, and that you and your family have been able to enjoy our facilities.Our goal is that our clients can receive excellent service and can create beautiful memories to share.

10/10 Excellent

BABAR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The resort was just amazing. Cleanliness 10/10 and property was gorgeous. Staff were very friendly and courteous. They pay extra attention to details and you can’t walk away not feeling better connected with nature and yourself. The beach is not crowded at all and the water was warm.
Séjour de 6 nuits en mars 2023
Réponse de Concierge le 2 mai 2023
Greetings from El Mangroove!we are very happy to heard you had an amazing experiences in our property, that you enjoed the Panama Beach area. We will say to our staff yor feedback.we hope to see you soon, If you ever come back remeber the Pura vida style!

10/10 Excellent

Adriane

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great resort. Would suggest better lighting in the sink area.
Séjour de 4 nuits en février 2023

8/10 Bien

Nelson

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful, new hotel. The D2D staff were nice and friendly. We travelled with 2 girls, age 4 and 7. I was disappointed that the kids club “guppies” wasn’t in service with no alternatives. It was listed as a service during the booking. We wouldn’t have stayed there if we knew. When I asked the front desk all they offered was an expensive 3rd party baby sitting service. I got the impression sometimes they’d prefer this be an adult resort. I travel a lot but don’t normally write reviews but I wish someone gave me the heads up about this in advance. Love Costa Rica and the people.
Séjour de 4 nuits en janvier 2023

8/10 Bien

Phillis, Dallas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2023

8/10 Bien

Andrea, Sperryville

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our stay at this resort. Our room was large and comfortable with a few odd design features. This property is not walking distance to anything worth seeing, so you are relegated to the property. Food was fresh and well prepared. Spa had limited availability and needs more capacity. Exercise room is just basic and could use some upgrading. Staff were friendly, especially Adrian, who brought us mangos when we mentioned that we liked them. We enjoyed the limited hiking offered on the beach path and swimming in the lap pool. A nice place to relax.
Séjour de 3 nuits en janvier 2023

10/10 Excellent

Georges

Séjour de 1 nuit en janvier 2023

10/10 Excellent

Jonathan

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Excelente
Séjour de 2 nuits en janvier 2023

10/10 Excellent

Darrel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very unique environment. I really liked the live dinner music.

10/10 Excellent

Andrew

10/10 Excellent

James

Séjour de 1 nuit en octobre 2022

10/10 Excellent

Marisol

Séjour de 2 nuits en août 2022
Réponse de Arthur Viot. le 23 août 2022
Estimada Marisol,Agradecemos su calificacion!Esperemos poder recibirla de nuevo pronto!