Llegamos y se les había perdido la reserva. Nos metieron en un cuarto más feo, y prometieron que el día siguiente iban a meternos en un cuarto mejor. Llegó el día siguiente, y no, que fue imposible trasladarnos y dijeron que nadie había prometido absolutamente nada. Osea, no responden para nada, falta profesionalismo y compromiso y competencia total. Las condiciones del hostal también son muy feas -- el agua se riega en los baños, imposible cerrar las puertas bien. Tristemente, la peor parte de la experiencia en Santa Marta.
Do not stay here. We arrived late one night to Santa Marta to be told that we didn't have a reservation. We showed them the reservation from hotels.com, but all they had were excuses about how they didn't have our reservation and it was definitely not their fault. They promised us a better room the next day. We repacked everything the morning after the first night, because we were told we would be switched to a better room. We were not, and the owner claimed she had never promised us anything and became very agitated with us. Overall, an uncomfortable, unprofessional, and incompetently managed hostel. It is worth paying a bit more for the peace of mind of knowing you will have a place to stay.
