Dear Claude, first of all I would like to thank you for choosing my apartment for your stay in Santa Margherita. We are glad you liked the location but it's so sad to see you were only 3/5 satisfied since nobody was there at the check in. As it's cleary written on the website, we provide a self check in procedure through a key box but we are always at full disposal with a video call if there is anything we can do for our guests. Also even if you didn't read the note on the website, we reminded you that we would have provided this procedure for the check in: you got the videos with all the informations required for a very easy check in. Just one recommendation for your next Abritel / VRBO stay: don't ask money back to avoid a bad review. We really prefer a bad review when it's a fair one than people who is giving you back money just to get a positive review. The satisfaction of our guests is mandatory for us but we want to get it fairly and not by paying anybody sending money back. Thanks again for choosing my apartment and if you decide to come back, I promise I will do all my best to personally welcome you at your arrival. Sincerly yours, Andrea

Gentilissimo Paolo, la ringrazio infinitamente per aver soggiornato da noi e per aver condiviso la sua esperienza. La soddisfazione degli ospiti è per noi fondamentale e siamo felici di averla ottenuta in occasione del suo soggiorno, in particolare per quanto riguarda la posizione dell'appartamento e per la pulizia. Grazie anche per le bellissime parole che ha scritto su di noi. Speriamo davvero di riavervi presto come ospiti! Un cordialissimo saluto, Andrea

Gentilissimo Roberto, la ringraziamo infinitamente per le bellissime parole con cui ha descritto il suo soggiorno. Siamo davvero felici che abbiate passato un soggiorno all'insegna del relax e speriamo davvero di avervi nuovamente come ospiti al più presto!

Dear Andrew, thank you very much for taking the time to write such a great review! We are glad you liked the location between Santa Margherita and Portofino as well as the spacious and clean interiors. The satisfaction of all the guests is our main goal and we are happy we got it also this time. We really hope to welcome you again in the future with some new recommendations to enjoy your vacation. Thanks again and kind regards, Lorenzo e Andrea

Dear Elaine, thank you very much for your review. I am really happy you enjoyed your stay at my apartment and appreciated its location. I really hope to welcome you again in the future! Sincerly yours, Andrea