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Avis sur El Sendero Inn, Ascend Hotel Collection

2.5 out of 5
El Sendero Inn, Ascend Hotel Collection
311 Old Santa Fe Trail, Santa Fe, NM

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 628 avis sur 1118." "
Note des voyageurs de 8 (Bien), d’après 354 avis sur 1118." "
Note des voyageurs de 6 (Satisfaisant), d’après 86 avis sur 1118." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 1118." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 1118." "

9,2/10

Propreté

9,0/10

Personnel et service

7,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Pablo, Saint Egreve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

8/10 Bien

chantal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the old town
Séjour de 2 nuits en octobre 2023
Réponse de DIANA C le 15 oct. 2023
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

10/10 Excellent

catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Juan C le 16 août 2023
We appreciate your feedback, Thanks for staying with us!

8/10 Bien

Jean-Pierre

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bien
Séjour de 2 nuits en juin 2023
Réponse de joceline le 12 juin 2023
thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

4/10 Médiocre

Jan

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Counter staff not customer friendly.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Suzeanne, Grand Rapids

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean,friendly and peaceful!
Séjour de 1 nuit en mai 2024

8/10 Bien

shell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location close to everything!
Séjour de 4 nuits en mai 2024

10/10 Excellent

Gina

This is a very nice quiet place within walking distance to the square. The staff was super friendly and accommodating. I would definitely stay here again.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Nicholas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
easy check in and out. Room was clean, price great for the area. The entrance / exit to parking area is a bit cramped. Person was trying to check in as I was exiting, and got a bit mad at me for trying to get past him. The Larger exit was chained off - guess he didn’t see that. Not hotels fault - just something to note. Otherwise lovely place. We will stay again when we are in Santa Fe again.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Kevin

Séjour de 2 nuits en mai 2024

10/10 Excellent

GARY

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pleasant and well maintained property. Thoroughly enjoyed the convenience and walkable access to the Plaza and other shopping. The on site parking was also a big plus. Can’t think of anything that we disliked.
Séjour de 3 nuits en mai 2024
Réponse de DIANA C le 11 mai 2024
We are delighted to hear that you had a wonderful stay with us . Thank you so much for staying with us and we hope to see you again soon.

10/10 Excellent

HIROKO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The people at the front desk were all very kind and friendly. The room was good too👍 it was my second stay and I wish I could visit there again soon
Réponse de DIANA C le 7 mai 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 Bien

Jeffrey

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My only complaint is that the stay came with breakfast which was a gross misstatement. I don't consider a Hostess Danish and packaged muffins which were awful to constitute breakfast. They also had yogurt, coffee which was bad and juice. Great location. Good value.
Séjour de 3 nuits en avril 2024
Réponse de DIANA C le 11 mai 2024
Thank you for sharing your experience, ! We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Santa FE.

8/10 Bien

Gladys

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the cleaned and location! Could enjoy a tv in the bedroom. we were three and the space is tight. We had an overall peaceful and safe week! The new Chinesse restaurant attached is AMAZING!
Séjour de 7 nuits en avril 2024
Réponse de DIANA C le 7 mai 2024
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

8/10 Bien

Sandra, Taos

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A very well kept property, in an excellent location close to the center of santa Fe. The main problem is that they do not serve a hot breakfast,just prepackaged Danish rolls, yogurt and fruit. A Chinese restaurant on site offers hot Chinese food at a cost.
Séjour de 1 nuit en avril 2024
Réponse de DIANA C le 7 mai 2024
Thank you for sharing your experience, ! We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Santa FE.

10/10 Excellent

Maria-Teresa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Can’t beat such reasonable room rates for such a prime location!
Séjour de 1 nuit en avril 2024
Réponse de DIANA C le 7 mai 2024
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

10/10 Excellent

daniel

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Outside if the bldg looks old but inside the rooms have new bathrms and xtra counter outside bathrm was handy
Séjour de 1 nuit en avril 2024

10/10 Excellent

Patti

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very walkable to downtown Santa Fe. Price of parking is reasonable compared to neighboring hotels. The hotel staff were friendly. The room was great, the only complaint I had was that the shampoo, conditioner, and shower gel dispensers are very tough to squeeze out and they had mold at the dispenser end (gross). We didn’t do the grab and go breakfast as it was just packaged pastries (we definitely don’t eat stuff like that) and the fruit was so-so. The place was quiet and the fact that we didn’t drive anywhere that weekend was great.
Séjour de 2 nuits en avril 2024
Réponse de DIANA C le 7 mai 2024
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

10/10 Excellent

Jaclyn R

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfortable and clean. Excellent bedding and beds. Convenient and walkable to shopping and restaurants. Check-in was easy and the staff very helpful. The pool looked clean and nice. The lobby smelled a little and it seemed unnecessary to pay $10 for parking but those are the only two minor things. Would Definitely stay here again on trips To Santa Fe
Séjour de 1 nuit en avril 2024
Réponse de DIANA C le 7 mai 2024
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

10/10 Excellent

Thomas

Les points forts : Propreté
Great location. Nice staff. Good price for location
Séjour de 2 nuits en avril 2024
Réponse de DIANA C le 1 mai 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 Bien

John

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Celina R. was excellent in helping us get situated: very professional and thorough. She personally took care of a request we had, and gave us excellent suggestions for exploring the area.
Séjour de 1 nuit en avril 2024
Réponse de DIANA C le 1 mai 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

6/10 Satisfaisant

Liang

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The motel is quite expensive in this season. The breakfast was really bad.
Séjour de 2 nuits en avril 2024

8/10 Bien

Suzanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient for shopping. No breakfast to speak of.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Angela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property. Clean nice rooms. Easy walk to area attractions!
Séjour de 1 nuit en avril 2024
Réponse de DIANA C le 7 mai 2024
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

6/10 Satisfaisant

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The information on Expedia was misleading in the summary. You have to look below for more details. The summary said Breakfast included and breakfast was a marginal grab and go of packaged muffins and spoiled fruit. The summary said parking and down below it said there was a $10 fee. I missed these details and would not have stayed here. I think they should eliminate the breakfast and $10 parking fee. The room was updated, comfortable and quiet. The location was close to old town Santa Fe. I will stay someplace else next time we stop.
Séjour de 1 nuit en avril 2024

10/10 Excellent

brian

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en avril 2024
Réponse de DIANA C le 11 mai 2024
We are delighted you had a wonderful stay with us . Thank you so much for staying with us and we hope to see you again soon.

10/10 Excellent

Sherri

Séjour de 1 nuit en avril 2024

10/10 Excellent

Ed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great.
Séjour de 1 nuit en avril 2024
Réponse de DIANA C le 28 avr. 2024
Thank you very much for giving us an excellent score. Looking forward to welcoming you back again soon!

10/10 Excellent

Dr. David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is Central in Santa Fe. Not too far from old town in the historic district. The staff is friendly and very helpful and attentive. Hotel is quiet had good parking.
Séjour de 3 nuits en avril 2024
Réponse de DIANA C le 28 avr. 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Jeffrey, Poughkeepsie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect place to visit most of the places to visit in Santa Fe
Séjour de 2 nuits en avril 2024
Réponse de DIANA C le 1 mai 2024
Thank you very much for giving us an excellent score. Looking forward to welcoming you back again soon!

10/10 Excellent

Gaynel, Grand Junction

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff is what made this property a great experience. The property is a little older, but very clean and orderly. The people at the front desk were very nice and accommodating. All of the staff were great. I will definitely visit El Sonderro again. It is very difficult to find people that appreciate your business these days In this staff sure did.
Séjour de 2 nuits en avril 2024
Réponse de DIANA C le 28 avr. 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

GUY, Chicago

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was fast and offered a choice of rooms
Séjour de 1 nuit en avril 2024
Réponse de DIANA C le 20 avr. 2024
Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at El Sendero Inn and we hope to see you again very soon for your next stay in Santa FE!

6/10 Satisfaisant

James

Séjour de 3 nuits en avril 2024

8/10 Bien

thomas

Séjour de 5 nuits en avril 2024

10/10 Excellent

Pam

Séjour de 1 nuit en avril 2024
Réponse de DIANA C le 11 mai 2024
We are delighted you had a wonderful stay with us . Thank you so much for staying with us and we hope to see you again soon.

2/10 Horrible

Nancy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best value in the area. Next door tobLorewtto Chapel and the famous Plaza. Its an older motel that been refurbished on the inside. Very comfortable. Exterior could use some TLC. Staff very accommodating. This place is all about the LOCATION! At a great rate $
Séjour de 1 nuit en avril 2024
Réponse de DIANA C le 21 avr. 2024
Thank you very much for giving us an excellent score. Looking forward to welcoming you back again soon!

8/10 Bien

Jaime, Los Angeles

Séjour de 1 nuit en avril 2024
Réponse de DIANA C le 1 mai 2024
Thank you very much for giving us a score. Looking forward to welcoming you back again soon!

8/10 Bien

James, Wayzata

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location.
Séjour de 2 nuits en avril 2024
Réponse de DIANA C le 7 mai 2024
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

2/10 Horrible

MARCOS

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We didn’t like the bathroom had a sliding door, all the smell from it invaded the room. The water of the shower went out of the shower area, because the curtain doesn’t seal. Ugly place and very expensive to the quality we received. I paid almost 700 dollars for 3 nights, the quality was of a cheap motel, for which I would have to be charged 150 at most for the three nights. I believe Santa Fe is overpriced.
Séjour de 3 nuits en mars 2024
Réponse de DIANA C le 11 mai 2024
Thank you for sharing your experience, ! We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Santa FE.

10/10 Excellent

Samantha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable beds, right downtown, a great stay!
Séjour de 2 nuits en avril 2024
Réponse de DIANA C le 21 avr. 2024
Thank you very much for giving us an excellent score. Looking forward to welcoming you back again soon!

8/10 Bien

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en avril 2024
Réponse de DIANA C le 7 mai 2024
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

10/10 Excellent

Philip

Séjour de 3 nuits en avril 2024
Réponse de DIANA C le 11 mai 2024
We are delighted you had a wonderful stay with us . Thank you so much for staying with us and we hope to see you again soon.

8/10 Bien

Vanessa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our room was very spacious and comfortable, but there were some things that were a little odd - the USB ports by the nightstand were crooked, so we couldn’t actually use them. The bathroom had no fan or ventilation, so we had to open the window to let the damp air out after showering.
Séjour de 1 nuit en avril 2024
Réponse de DIANA C le 28 avr. 2024
Thank you very much for giving us an excellent score. We hope you will stay with us in the future for a more positive experiance.

10/10 Excellent

Jessica

Séjour de 1 nuit en avril 2024
Réponse de DIANA C le 10 avr. 2024
Thank you for the positive score of our hotel. Thank you for your review!

8/10 Bien

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is clean and the staff are very helpful.
Séjour de 1 nuit en avril 2024
Réponse de DIANA C le 4 avr. 2024
Thank you for your review! We are thrilled to hear that you enjoyed your stay. We hope that if your travels bring you back to Santa Fe, that you will consider our hotel! Thank you again!

8/10 Bien

Susana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Inn is in the center of town and walkable to all the places we want to go to. Very convenient. The rooms have no microwave. The guest need to walk all the way to the office.
Séjour de 2 nuits en mars 2024
Réponse de DIANA C le 5 avr. 2024
Thank you for sharing your experience, ! We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Santa FE.