Châteaux à Santa Cruz Balanyá

« Endroit et personnel incroyable!! »

« L’hôtel tombe en ruine, la patronne se cache … Nous étions les seuls clients pendant tout notre séjour, et voilà pourquoi : Pour le prix demandé et sans petit déjeuner, Il n’y a pas de wifi dans tout l’hôtel, La chambre n’est pas nette, Plus de papier toilette après un jour, Une savonnette ridicule, pas de body wash ni shampoing, Pas de sèche cheveux, Pas de téléphone pour demander de l’aide, Les chambres ne sont pas faites, ni nettoyées ni les draps changés même les serviettes de toilettes ne...

« Con: Unhelpful staff. The tours organized by the hotel are overpriced. We were asked several times by the restaurant staff to buy them boat rides. The restaurant food is really not good. Didn't even think about doing laundry there: $2 US for panties and $1.50 US for boxer shorts (which is a bit sexist). You have to pay $5 US for a clean towel, even after 3 days at the hotel. Also, the bathroom was very old and not quite as good as the photos. The only positive point is the incredible view of...

« Everything was perfect, Astrid is very professional and helpful. Thank you !! »

« The grounds were spacious. The staff was very helpful and accommodating. They even came to find us when their sign was out and Waze got us lost. »

« This property was amazing . the view to the volcanos is incredible. The staff so nice and friendly. The room was clean and neat . I was so happy to stayed in this amazing place. 100 percent recommended »

« Pagué 260 USD por dos noches, habitación doble, sin desayuno. Total con impuestos USD 324. Lo que ofrece el hotel, la calidad del servicio y su ubicación no lo valen. Es mi opinión. »

« La vue du balcon est tres jolie! L'eau chaude fonctione seulement 30 secondes, donc on peut dire q'il y en pas. Pas moyen d'avoir un Uber a l'hotel pour aller en ville. »

« Horrible servicio hacías el huéspedes »

« Lugar muy acogedor, Todo muy limpio, La atencion de todo el personal 10/10.. Excelente ubucacion, muy buena la comida, Recomendado 100% »

« Recomendadisimo »

« This hotel is a small property operated and I presume owned by a family. Most of the guests are Spanish speaking as is the family. Although I do not speak Spanish I was able to communicate adequately with my limited Spanish and the staff/family limited English. The property is located about a 10-15 minute walk along a busy main street from the lake. At night the narrow or non-existent sidewalk caused one to be in close contact with the busy traffic when walking h »

« The place was great. What wasn’t is the early closing of the activities. Check in is at three and the activities were closed by 4. By the time you settle in the first day is wasted. »